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	<title type="text">Aaron Hirschhorn | Vox</title>
	<subtitle type="text">Our world has too much noise and too little context. Vox helps you understand what matters.</subtitle>

	<updated>2019-03-06T10:43:04+00:00</updated>

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		<entry>
			
			<author>
				<name>Aaron Hirschhorn</name>
			</author>
			
			<title type="html"><![CDATA[Yeah, everyone calls us ‘an Airbnb for dogs.’ No, we’re not a tech company.]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2016/8/23/12594108/yeah-everyone-calls-us-an-airbnb-for-dogs-no-we-re-not-a-tech-company" />
			<id>https://www.vox.com/2016/8/23/12594108/yeah-everyone-calls-us-an-airbnb-for-dogs-no-we-re-not-a-tech-company</id>
			<updated>2016-08-23T10:33:19-04:00</updated>
			<published>2016-08-23T06:00:06-04:00</published>
			<category scheme="https://www.vox.com" term="E-commerce" /><category scheme="https://www.vox.com" term="Innovation" /><category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[If Petco were launching next week, it would likely start with a website. It would skip a brick-and-mortar location altogether, it&#8217;d probably be Pet.co (that domain is up for grabs, by the way!), and it&#8217;d have an app, too. That doesn&#8217;t mean Petco would be a tech company. People often call DogVacay a tech company, [&#8230;]]]></summary>
			
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											<![CDATA[

						
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<img alt="" data-caption="Waiting and hoping to adopt, Sydney Rivette holds the leash tied to Treaty Tuesday at the DogVacay offices in Santa Monica, Calif. | Frederic J. Brown / AFP / Getty" data-portal-copyright="Frederic J. Brown / AFP / Getty" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/6978541/DogVacay.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
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	Waiting and hoping to adopt, Sydney Rivette holds the leash tied to Treaty Tuesday at the DogVacay offices in Santa Monica, Calif. | Frederic J. Brown / AFP / Getty	</figcaption>
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<p>If Petco were launching next week, it would likely start with a website. It would skip a brick-and-mortar location altogether, it&rsquo;d probably be Pet.co (that domain is up for grabs, by the way!), and it&rsquo;d have an app, too. That doesn&rsquo;t mean Petco would be a tech company.</p>

<p>People often call DogVacay a tech company, consider it part of the &ldquo;Silicon Beach&rdquo; tech scene, and think of it as an &ldquo;Airbnb for X&rdquo; model. I love that we get to be part of the tech community, but to be honest, we are not a tech company. We&rsquo;re not even really an Airbnb for dogs (but I&rsquo;ll get into that another time).</p>

<p>We&rsquo;re a services business that happens to be enabled by technology, because <em>any</em> company starting today is going to be enabled by technology. If you think you&rsquo;ve created a tech startup just because your company has a slickly designed website and app, you&rsquo;re going to miss the big picture for your business.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>I wanted to build a business that would solve the issue I faced. Tech was naturally a part of that equation, but it’s not the whole solution.</p></blockquote></figure>
<p>Websites and mobile apps are par for the course &mdash; you wouldn&#8217;t start a business today without at least one or the other. Even small, one-person businesses often have a website; DogVacay started with just a Yelp listing.</p>

<p>I got the idea after I got back from a vacation and was greeted with a $1,400 kennel bill and two terrified dogs. My dog Rocky hid under the desk for three days, and that kennel bill cost more than the rest of my 10-day vacation. I knew there had to be a better way, so I decided to try putting a listing up on Yelp called &ldquo;Aaron&rsquo;s Dog Boarding.&rdquo; My then-fiancee and I watched more than 100 dogs over the course of seven months.</p>

<p>I wasn&rsquo;t looking to &ldquo;launch&rdquo; a &ldquo;tech startup.&rdquo; This was 2011, when Silicon Valley wasn&rsquo;t a show on HBO and breakout entrepreneurial wunderkinds still didn&rsquo;t stand a chance with Victoria&rsquo;s Secret models. I wanted to build a business that would solve the issue I faced. Tech was naturally a part of that equation, but it&rsquo;s not the whole solution.</p>

<p>Today I see a lot of people almost laser-focused on just the tech side of business. Tech can be great &mdash; it gets us analytics that empower optimized decisions, makes user acquisition more scalable and makes it easier than ever to <a href="http://www.recode.net/2014/2/28/11624052/why-are-we-letting-strangers-sleep-in-our-beds">match two strangers</a> in a smart and meaningful way.</p>

<p>However, if we focused on only the tech, we&rsquo;d be missing the most important elements for our business: Strong unit economics and a high-quality supply (in our case, more commonly known as our host community). These are the same elements that would have been just as important if DogVacay had started pre-internet.</p>

<p>Because we&rsquo;re providing a service, the most important developments in our business often come from living and breathing it every day. We send daily photo updates to our guests because my wife and I learned how much pet owners loved them when we were watching dogs ourselves. We custom-created a first-of-its-kind insurance policy to make sure dogs in our care are protected. About half of our employees work in customer care, because we want to make sure there&rsquo;s someone to support our hosts 24/7. We hand-approved each of our 30,000 hosts, because we know our business is nothing without quality people in our network.</p>

<p>Advancements in technology have had an amazing impact on the world of business, but that doesn&rsquo;t make every new startup a tech company. I view tech as a way to better enable our business, but it will never fix the problem. I&rsquo;m just saying that if you only focus on the tech side of the equation, you won&rsquo;t ever find a solution to the issue you&rsquo;re trying to solve.</p>
<hr class="wp-block-separator" />
<p><a href="https://www.linkedin.com/in/aaronwh"><em>Aaron Hirschhorn</em></a><em> is the founder and CEO of </em><a href="https://dogvacay.com"><em>DogVacay</em></a><em>. the leading pet-sitting service, with 30,000 hosts across the U.S. and Canada. DogVacay has booked millions of nights to date, and will book millions more this year.&nbsp;Reach him </em><a href="https://twitter.com/aaronwh"><em>@aaronwh</em></a><em>.</em></p>

<p><small><em>This article originally appeared on Recode.net.</em></small></p>
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			<entry>
			
			<author>
				<name>Aaron Hirschhorn</name>
			</author>
			
			<title type="html"><![CDATA[Why Are We Letting Strangers Sleep in Our Beds?]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2014/2/28/11624052/why-are-we-letting-strangers-sleep-in-our-beds" />
			<id>https://www.vox.com/2014/2/28/11624052/why-are-we-letting-strangers-sleep-in-our-beds</id>
			<updated>2019-03-06T05:43:04-05:00</updated>
			<published>2014-02-28T13:13:30-05:00</published>
			<category scheme="https://www.vox.com" term="Airbnb" /><category scheme="https://www.vox.com" term="Big Tech" /><category scheme="https://www.vox.com" term="Commerce" /><category scheme="https://www.vox.com" term="Facebook" /><category scheme="https://www.vox.com" term="Health Care" /><category scheme="https://www.vox.com" term="Lyft" /><category scheme="https://www.vox.com" term="Money" /><category scheme="https://www.vox.com" term="Policy" /><category scheme="https://www.vox.com" term="Social Media" /><category scheme="https://www.vox.com" term="Technology" /><category scheme="https://www.vox.com" term="Transportation" /><category scheme="https://www.vox.com" term="Twitter" />
							<summary type="html"><![CDATA[Acting as chauffeurs, watching dogs, picking up dry cleaning, renting our beds to strangers &#8212; these are among things that everyday people who don&#8217;t know each other will do for each other. And it&#8217;s not under the guise of our professional jobs. Not too long ago, we were uneasy putting our last name on the [&#8230;]]]></summary>
			
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<img alt="" data-caption="" data-portal-copyright="Wikipedia" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/15799927/moonlighting.0.1537110652.png?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
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<p>Acting as chauffeurs, watching dogs, picking up dry cleaning, renting our beds to strangers &mdash; these are among things that everyday people who don&rsquo;t know each other will do for each other. And it&rsquo;s not under the guise of our professional jobs.</p>

<p>Not too long ago, we were uneasy putting our last name on the Internet for perfect strangers to see. Now, we&rsquo;re hopping into strangers&rsquo; cars, no candy required. How did that trust spread so far and wide in such a short period of time? And how has that trust catalyzed an economic model that hadn&rsquo;t been romanticized since we invented a common currency and left the barter system behind?</p>

<p>Why does the sharing economy work?</p>

<p>The supply-and-demand side of the equation is fairly logical. First, supply. With jobs still scarce and the appeal of working weekends as a cashier looking dim, the negligible risk of setting your own hours and your own rates for services such as driving strangers around town, running their errands or babysitting their kids is far outweighed by the benefits.</p>

<p>Plus, these businesses attract people outside the so-called &ldquo;traditional&rdquo; workforce &mdash; freelancers, students, stay-at-home parents and retirees can all participate when and how they choose. It&rsquo;s the true definition of a &ldquo;flexible work schedule.&rdquo;</p>

<p>So, what about demand? Not surprisingly, the sharing economy flourishes where there&rsquo;s great demand for alternatives to the status quo. Industries such as hospitality, transportation, care services and health care have been stuck in the past, with many unhappy customers and no real competition. Consumers were open to taking a small risk for a more efficient, usually more affordable, and overall better experience.</p>

<p>Why would you stay in a hotel when you could stay in a nicer loft for less? Why would you try to wave down an angry cab driver when a Lyft driver would pick you up wherever you are, and get you where you need to be, with a smile (and a fist bump)? Why keep your dog in a cage with 50 other caged dogs when he can stay in a loving home?</p>

<p>After years of shunning strangers, we now find it worthwhile to open ourselves up to them again.</p>

<p>Technology has enabled us to link this demand to its supply in a new way that previously wasn&rsquo;t possible. The meteoric rise of social media is a key factor in the sharing economy&rsquo;s &hellip; economy.</p>

<p>Facebook set the foundation for making us comfortable with broadcasting our lives and connecting with others online. Twitter took that comfort one step further by defaulting privacy settings to public. We&rsquo;re trading information about our lives in ways our grandparents, and even our parents, couldn&rsquo;t have imagined.</p>

<p>These companies built in our new social world benefit from our openness to building trust with strangers online, so we could take those connections offline in a productive way. They brought back the lost idea of going over to your neighbor&rsquo;s house to ask for a cup of sugar. Only now, you might inadvertently ask the guy in the town over to drive to your neighbor&rsquo;s house to get the sugar and bring it to your doorstep.</p>

<p>Unlimited supply, demand for alternatives and the ease of technology? Of course consumers were willing to try these new services &mdash; once. But turning curiosity into loyalty isn&rsquo;t so easy. Successful sharing-economy companies turned their offerings into everyday, go-to services by tapping into the common values of their communities &mdash; respect, empathy and trust.</p>

<p>We care for someone&rsquo;s pet or child as we would our own because we know how it would feel with the tables turned. We treat someone&rsquo;s home as our own because we appreciate the discount and convenience of staying there, and we know that the homeowner would do the same in our residence.</p>

<p>Successful collaborative-consumption companies have worked tirelessly over the past few years to develop and support a trustworthy community, which in turn scales as their brands become more trusted.</p>

<p>From my own experience, DogVacay is growing exponentially not just because of the people within our own walls, but because the brand has taken on a life of its own, powered and evangelized by the people in the community.</p>

<p>Soapbox moment: It&rsquo;s important to note that while sharing-economy businesses seem to crop up every day, there are no shortcuts to succeeding in this space. Sure, companies can use automated tools to quickly &ldquo;verify&rdquo; suppliers, or spend a lot of money to quickly amass a broad customer base, but there&rsquo;s no substitute for investing in the people who are responsible for creating great experiences, every time.</p>

<p>TaskRabbit conducts multi-step interviews. Lyft uses existing drivers to train other drivers. They, and companies like them, are thriving because they share the same values as their communities.</p>

<p>The sharing-economy companies create competition, encouraging incumbents, slowly but surely, to modernization. That&rsquo;s a win for everyone, and it&rsquo;s just the beginning. We let strangers sleep in our spare room without blinking an eye (or keeping one eye open).</p>

<p>What will we let them do next?</p>

<p><em>Aaron Hirschhorn is founder and CEO of </em><a href="http://dogvacay.com/"><em>DogVacay</em></a><em>. Reach him </em><a href="https://twitter.com/aaronwh"><em>@aaronwh</em></a>.</p>

<p><small><em>This article originally appeared on Recode.net.</em></small></p>
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