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	<title type="text">Adam Clark Estes | Vox</title>
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	<updated>2026-03-16T16:08:40+00:00</updated>

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				<name>Adam Clark Estes</name>
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			<title type="html"><![CDATA[This is AI’s actual endgame]]></title>
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			<updated>2026-02-26T06:12:17-05:00</updated>
			<published>2026-02-26T06:12:00-05:00</published>
			<category scheme="https://www.vox.com" term="Artificial Intelligence" /><category scheme="https://www.vox.com" term="Future of Work" /><category scheme="https://www.vox.com" term="Innovation" /><category scheme="https://www.vox.com" term="Robots" /><category scheme="https://www.vox.com" term="Technology" /><category scheme="https://www.vox.com" term="Technology &amp; Media" /><category scheme="https://www.vox.com" term="The Highlight" />
							<summary type="html"><![CDATA[This story was originally published in The Highlight, Vox’s member-exclusive magazine. To get access to member-exclusive stories every month, join the Vox Membership program today. There’s something sad about seeing a humanoid robot lying on the floor. Without any electricity, these bipedal machines can’t stand up, so if they’re powered down and not hanging from a winch, [&#8230;]]]></summary>
			
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<img alt="an illustration of a woman at work, welding. She’s lifting her welding helmet to see a robot worker smiling at her with a thumbs up as sparks fly chaotically all around them" data-caption="" data-portal-copyright="Janik Söllner for Vox" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/2026/01/VoxHighlight_JanikSollner.png?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
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<p class="has-text-align-none"><em>This story was originally published in </em><a href="https://www.vox.com/the-highlight/477049/welcome-to-the-february-issue-of-the-highlight"><em>The Highlight</em></a><em>, Vox’s member-exclusive magazine. To get access to member-exclusive stories every month, </em><a href="https://www.vox.com/support-membership?itm_campaign=article-header-Q42024&amp;itm_medium=site&amp;itm_source=in-article"><em>join the Vox Membership program today</em></a><em>.</em></p>

<p class="has-text-align-none">There’s something sad about seeing a humanoid robot lying on the floor. Without any electricity, these bipedal machines can’t stand up, so if they’re powered down and not hanging from a winch, they’re sprawled out on the floor, staring up at you, helpless.</p>

<p class="has-text-align-none">That’s how I met Atlas a couple of months ago. I’d seen the robot on YouTube a hundred times, <a href="https://www.youtube.com/watch?v=tF4DML7FIWk">running obstacle courses</a> and <a href="https://www.youtube.com/watch?v=FByY3tSx2Ak">doing backflips</a>. Then I saw it on the floor of a lab at MIT. It was just lying there. The contrast is jarring, if only because humanoid robots have become so much more capable and ubiquitous since Atlas got famous on YouTube.</p>

<p class="has-text-align-none">Across town at Boston Dynamics, the company that makes Atlas, a newer version of the humanoid robot had learned not only to walk but also <a href="https://www.wired.com/story/this-humanoid-robot-is-showing-signs-of-generalized-learning/">to drop things and pick them back up</a> instinctively, thanks to a single artificial intelligence model that controls its movement. Some of these next-generation Atlas robots will soon be working on factory floors — and may venture further. Thanks in part to AI, general-purpose humanoids of all types seem inevitable.</p>

<p class="has-text-align-none">“In Shenzhen, you can already see them walking down the street every once in a while,” Russ Tedrake told me back at MIT. “You&#8217;ll start seeing them in your life in places that are probably dull, dirty, and dangerous.”</p>

<p class="has-text-align-none">Tedrake runs the Robot Locomotion Group at the MIT Computer Science and Artificial Intelligence Lab, also known as CSAIL, and he <a href="https://pressroom.toyota.com/ai-powered-robot-by-boston-dynamics-and-toyota-research-institute-takes-a-key-step-towards-general-purpose-humanoids/">co-led the project</a> that produced the latest AI-powered Atlas. Walking was once the hard thing for robots to learn, but not anymore. Tedrake’s group has shifted focus from teaching robots how to move to helping them understand and interact with the world through software, namely AI. They’re not the only ones.&nbsp;</p>

<p class="has-text-align-none">In the United States, venture capital investment in robotics startups <a href="https://www.latimes.com/business/story/2025-12-17/robot-conference-shows-how-californian-companies-are-leading-bot-wars">grew</a> from $42.6 million in 2020 to nearly $2.8 billion in 2025. Morgan Stanley <a href="https://www.morganstanley.com/insights/articles/humanoid-robot-market-5-trillion-by-2050">predicts</a> the cumulative global sales of humanoids will reach 900,000 in 2030 and explode to more than 1 billion by 2050, the vast majority of which will be for industrial and commercial purposes. Some believe these robots will ultimately replace human labor, ushering in <a href="https://www.jll.com/en-us/insights/how-humanoid-robots-could-reshape-work#:~:text=The%20global%20market%20for%20humanoid,how%20we%20live%20and%20work.">a new global economic order</a>. After all, we designed the world for humans, so humanoids should be able to navigate it with ease and do what we do.</p>
<img src="https://platform.vox.com/wp-content/uploads/sites/2/2026/01/vox-highlight-spot02-story01.png?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="an illustration of one nervous person and three robots all transporting brown boxes together in a line" title="an illustration of one nervous person and three robots all transporting brown boxes together in a line" data-has-syndication-rights="1" data-caption="Janik Söllner for Vox" data-portal-copyright="" />
<p class="has-text-align-none">They won’t all be factory workers, if certain startups get their way. A company called X1 Technologies has <a href="https://www.wsj.com/tech/personal-tech/i-tried-the-robot-thats-coming-to-live-with-you-its-still-part-human-68515d44">started taking preorders</a> for its $20,000 home robot, Neo, which wears clothes, does dishes, and fetches snacks from the fridge. Figure AI <a href="https://time.com/collections/best-inventions-2025/7318493/figure-03/">introduced</a> its Figure 03 humanoid robot, which also does chores. Sunday Robotics <a href="https://www.wired.com/story/memo-sunday-robotics-home-robot/">said</a> it would have fully autonomous robots making coffee in beta testers’ homes next year.</p>

<p class="has-text-align-none">So far, we’ve seen a lot of demos of these AI-powered home robots and promises from the industrial humanoid makers, but not much in the way of a new global economic order. Demos of home robots, like the X1 Neo, <a href="https://www.nytimes.com/2025/04/04/technology/humanoid-robots-1x.html">have relied on human operators</a>, making these automatons, in practice, more like puppets. Reports <a href="https://www.repairerdrivennews.com/2025/10/15/figure-ai-founder-claims-robots-running-on-bmw-production-line-10-hours-a-day/">suggest</a> that Figure AI and Apptronik have only one or two robots on manufacturing floors at any given time, usually doing menial tasks. That’s a proof of concept, not a threat to the human work force.</p>

<figure class="wp-block-pullquote"><blockquote><p>“In order to make them better, we have to make AI better.”</p></blockquote></figure>

<p class="has-text-align-none">You can think of all these robots as the physical embodiment of AI, or just embodied AI. This is what happens when you put AI into a physical system, enabling it to interact with the real world. Whether that’s in the form of a humanoid robot or an autonomous car, it’s the next frontier for hardware and, arguably, technological progress writ large.&nbsp;</p>

<p class="has-text-align-none">Embodied AI is already transforming <a href="https://www.wsj.com/tech/autonomous-farming-ai-95657bd1?mod=tech_lead_story">how farming works</a>, <a href="https://www.nytimes.com/2025/10/21/technology/amazon-robotics-automation.html">how we move goods around the world</a>, and <a href="https://www.wired.com/story/next-generation-doctors-surgical-robots/">what’s possible in surgical theaters</a>. We might be just one or two breakthroughs away from walking, talking, thinking machines that can work alongside us, unlocking a whole new realm of possibilities. “Might” is the key word there.</p>

<p class="has-text-align-none">“If we&#8217;re looking for robots that will work side by side with us in the next couple of years, I don&#8217;t think it will be humanoids,” Daniela Rus, director of CSAIL, told me not long after I left Tedrake’s lab. “Humanoids are really complicated, and we have to make them better. And in order to make them better, we have to make AI better.”</p>

<p class="has-text-align-none">So to understand the gap between the hype around humanoids and the technology’s real promise, you have to know what AI can and can’t do for robots. You also, unfortunately, have to try to understand what Elon Musk has been up to at Tesla for the past five years.&nbsp;</p>

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<p class="has-text-align-none">It’s still embarrassing to watch the part of the Tesla AI Day presentation in 2021 when a human person dressed in a robot costume <a href="https://youtu.be/j0z4FweCy4M?t=7529">appears on stage dancing to dubstep music</a>. Musk eventually stops the dance and announces that Tesla, “a robotics company,” will have a prototype of a general-purpose humanoid robot, now known as Optimus, the following year. Not many people <a href="https://www.wsj.com/tech/elon-musk-optimus-robots-7196d53e">believed him</a>, and now, years later, Tesla still has not delivered a fully functional Optimus. Never afraid to make a prediction, Musk told audiences at Davos in January 2026 that Tesla’s robot will go on sale <a href="https://www.axios.com/2026/01/22/elon-musk-tesla-optimus-robots">next year</a>.</p>

<p class="has-text-align-none">“People took him seriously because he had a great track record,” said <a href="https://goldberg.berkeley.edu/">Ken Goldberg</a>, a roboticist at the University of California-Berkeley and co-founder of <a href="https://www.ambirobotics.com/">Ambi Robotics</a>. “I think people were inspired by that.”</p>

<p class="has-text-align-none">You can imagine why people got excited, though. With the Optimus robot, Elon Musk promised to eliminate poverty and <a href="https://www.wired.com/story/elon-musk-wants-strong-influence-over-the-robot-army-hes-building/">offer shareholders “infinite” profits</a>. He said engineers could effectively translate Tesla’s self-driving car technology into software that could power autonomous robots that could work in factories or help around the house. It’s a version of the same vision humanoid robotics startups are chasing today, albeit colored by several years of Musk’s unfulfilled promises.&nbsp;</p>

<p class="has-text-align-none">We now know that Optimus struggles with a lot of the same problems as other attempts at general-purpose humanoids. It often <a href="https://www.wsj.com/tech/elon-musk-optimus-robots-7196d53e">requires humans to remotely operate it</a>, and it struggles with dexterity and precision. The 1X Neo, likewise, needed a human’s help to open a refrigerator door and <a href="https://www.nytimes.com/2025/04/04/technology/humanoid-robots-1x.html">collapsed onto the floor in a demo</a> for a New York Times journalist last year. The hardware seems capable enough. Optimus <a href="https://x.com/Tesla_Optimus/status/1922456791549427867">can dance</a>, and Neo can fold clothes, <a href="https://www.construction-physics.com/p/robot-dexterity-still-seems-hard">albeit a bit clumsily</a>. But they don’t yet understand physics. They don’t know how to plan or to improvise. They certainly can’t think.</p>

<figure class="wp-block-pullquote"><blockquote><p>“People in general get too excited by the idea of the robot and not the reality.”</p></blockquote></figure>

<p class="has-text-align-none">“People in general get too excited by the idea of the robot and not the reality,” said <a href="https://rodneybrooks.com/">Rodney Brooks</a>, co-founder of iRobot, makers of the Roomba robot vacuum. Brooks, a former CSAIL director, has written <a href="https://rodneybrooks.com/predictions-scorecard-2026-january-01/">extensively</a> and <a href="https://rodneybrooks.com/why-todays-humanoids-wont-learn-dexterity/">skeptically</a> about humanoid robots.&nbsp;</p>

<p class="has-text-align-none">Clearly, <a href="https://www.a16z.news/p/the-physical-ai-deployment-gap">there’s a gap</a> between what’s happening in research labs and what’s being deployed in the real world. Some of the optimism around humanoids is based on good science, though. In 2023, Tedrake coauthored <a href="https://umi-gripper.github.io/">a landmark paper</a> with Tony Zhao, co-founder and CEO of Sunday Robotics, that outlined a novel method for training robots to move like humans. It involves humans performing the task wearing sensor-laden gloves that send data to an AI model that enables the robot to figure out how to do those tasks. This complemented work Tedrake was doing at the Toyota Research Institute that used the same kinds of methods AI models use to generate images <a href="https://www.tri.global/research/diffusion-policy-visuomotor-policy-learning-action-diffusion">to generate robot behavior</a>. You’ve heard of large language models, or LLMs. Tedrake calls these large behavior models, or LBMs.&nbsp;</p>

<p class="has-text-align-none">It makes sense. By watching humans do things over and over, these AI models collect enough data to generate new behaviors that can adapt to changing environments. Folding laundry, for example, is a popular example of a task that requires nimble hands and better brains. If a robot picks up a shirt and the fabric flops down in an unexpected way, it needs to figure out how to handle that uncertainty. You can’t simply program it to know what to do when there are so many variables. You can, however, teach it to learn.&nbsp;</p>

<p class="has-text-align-none">That’s what makes <a href="https://x.com/CBSMornings/status/1955979096522997977">the lemonade demo</a> so impressive. Some of Rus’s students at CSAIL have been teaching a humanoid robot named Ruby to make lemonade — something that you might want a robot butler to do one day — by wearing sensors that measure not only the movements but the forces involved. It’s a combination of delicate movements, like pouring sugar, and strong ones, like lifting a jug of water. I watched Ruby do this without spilling a drop. It hadn’t been programmed to make lemonade. It had learned.</p>

<p class="has-text-align-none">The real challenge is getting this method to scale. One way is simply to brute-force it: Employ thousands of humans to perform basic tasks, like folding laundry, to build foundation models for the physical world. Foundation models are the massive datasets that can be adapted to specific tasks like generating text, images, or in this case, robot behavior. You can also get humans to teleoperate countless robots in order to train these models. These so-called arm farms already exist in warehouses in Eastern Europe, and <a href="https://www.latimes.com/business/story/2025-11-02/inside-californias-rush-to-gather-human-data-for-building-humanoid-robots">they’re about as dystopian as they sound</a>.&nbsp;</p>

<p class="has-text-align-none">Another option is YouTube. There are a lot of how-to videos on YouTube, and some researchers think that feeding them all into an AI model will provide enough data to give robots a better understanding of how the world works. These two-dimensional videos are obviously limited, if only because they can’t tell us anything about the physics of the objects in the frame. The same goes for synthetic data, which involves a computer rapidly and repeatedly carrying out a task in a simulation. The upside here, of course, is more data, more quickly. The downside is that the data isn’t as good, especially when it comes to physical forces like friction and torque, which also happen to be the most important for robot dexterity.&nbsp;</p>

<p class="has-text-align-none">“Physics is a tough task to master,” Brooks said. “And if you have a robot, which is not good with physics, in the presence of people, it doesn&#8217;t end well.”</p>
<img src="https://platform.vox.com/wp-content/uploads/sites/2/2026/01/vox-highlight-spot01-story01.png?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="an illustration of a robot butler tripping up some stairs. Food and drinks fly everywhere." title="an illustration of a robot butler tripping up some stairs. Food and drinks fly everywhere." data-has-syndication-rights="1" data-caption="" data-portal-copyright="Janik Söllner for Vox" />
<p class="has-text-align-none">That’s not even taking into account the many other bottlenecks facing robotics right now. While components have gotten cheaper —&nbsp;you can buy a humanoid robot right now <a href="https://www.bloomberg.com/news/articles/2025-07-25/china-s-unitree-r1-is-a-humanoid-robot-costing-less-than-6-000">for less than $6,000</a>, compared to <a href="https://www.washingtonpost.com/lifes yle/style/spot-dog-robot-boston-dynamics/2021/08/06/81b2b780-f475-11eb-9068-bf463c8c74de_story.html">the $75,000 it cost</a> to buy Boston Dynamics’ small, four-legged robot Spot five years ago — batteries represent a major bottleneck for robotics, limiting the run time of most humanoids to <a href="https://www.mckinsey.com/industries/industrials/our-insights/humanoid-robots-crossing-the-chasm-from-concept-to-commercial-reality">two to four hours</a>.&nbsp;</p>

<p class="has-text-align-none">Then you have the problem with processing power. The AI models that can make humanoids more human require massive amounts of compute. If that’s done in the cloud, you’ve got latency issues, preventing the robot from reacting in real time. And inevitably, to tie a lot of other constraints into a tidy bundle, the AI is just not good enough.</p>

<hr class="wp-block-separator has-alpha-channel-opacity" />

<p class="has-text-align-none">If you trace the history of AI and the history of robotics back to their origins, you’ll see a braided line. The two technologies have intersected time and again, since the birth of the term “artificial intelligence” at <a href="https://spectrum.ieee.org/dartmouth-ai-workshop">a Dartmouth summer research workshop</a> in the summer of 1956. Then, half a century later, things started heating up on the AI front, when advances in machine learning and powerful processors called GPUs — the things that have now made Nvidia <a href="https://www.nbcnews.com/business/markets/nvidia-record-five-trillion-ai-bubble-rcna240447">a $5 trillion company</a> — ushered in the era of deep learning. I’m about to throw a few technical terms at you, so bear with me.</p>

<p class="has-text-align-none">Machine learning is a type of AI. It’s when algorithms look for patterns in data and make decisions without being explicitly trained to do so. Deep learning takes it to another level with the help of a machine learning model called a neural network. You can think of a neural network, <a href="https://news.mit.edu/2017/explained-neural-networks-deep-learning-0414">a concept that’s even older than AI</a>, as a system loosely modeled on the human brain that’s made up of lots of artificial neurons that do math problems. Deep learning uses multilayered neural networks to learn from huge data sets and to make decisions and predictions. Among other accomplishments, neural networks have <a href="https://news.mit.edu/2023/when-computer-vision-works-like-human-brain-0630">revolutionized computer vision</a> to improve perception in robots.</p>

<p class="has-text-align-none">There are different architectures for neural networks that can do different things, like recognize images or generate text. One is called a transformer. The “GPT” in ChatGPT stands for “generative pre-trained transformer,” which is a type of large language model, or LLM, that powers many generative AI chatbots. While you’d think LLMs would be good at making robots think, they really aren’t. Then there are diffusion models, which are often used for image generation and, more recently, making robots appear to think. The framework that Tedrake and his coauthors described in their 2023 research into using generative AI to train robots is based on diffusion.&nbsp;</p>

<figure class="wp-block-pullquote"><blockquote><p>“Under the hood, what&#8217;s actually going on should be something much more like our own brains.”</p></blockquote></figure>

<p class="has-text-align-none">Three things stand out in this very limited explanation of how AI and robots get along. One is that deep learning requires a massive amount of processing power and, as a result, a huge amount of energy. The other is that the latest AI models work with the help of stacks of neural networks whose millions or even billions of artificial neurons do their magic in mysterious and usually inefficient ways. The third thing is that, while LLMs are good at language, and diffusion models are good at images, we don’t have any models that are good enough at physics to send a 200-pound robot marching into a crowd to shake hands and make friends.&nbsp;</p>

<p class="has-text-align-none">As Josh Tenenbaum, a computational cognitive scientist at MIT, explained to me recently, an LLM can make it easier to talk to a robot, but it’s hardly capable of being the robot’s brains. “You could imagine a system where there&#8217;s a language model, there&#8217;s a chatbot, you want to talk to your robot,” Tenenbaum said. “Under the hood, what&#8217;s actually going on should be something much more like our own brains and minds or other animals, not just humans in terms of how it&#8217;s embodied and deals with the world.”&nbsp;</p>

<p class="has-text-align-none">So we need better AI for robots, if not in general. Scientists at CSAIL have been working on a couple of physics-inspired and brain-like technologies they’re calling liquid neural networks and linear optical networks. They both fall into the category of <a href="https://www.ibm.com/think/topics/state-space-model">state-space models</a>, which are emerging as <a href="https://www.ibm.com/think/topics/state-space-model">an alternative or rival to transformer-based models</a>. Whereas transformer-based models look at all available data to identify what’s important, state-space models are much more efficient, as they maintain a summary of the world that gets updated as new data comes in. It’s closer to how the human brain works.</p>

<p class="has-text-align-none">To be perfectly honest, I’d never heard of state-space models until Rus, the CSAIL director, told me about them when we chatted in her office a few weeks ago. She pulled up <a href="https://youtu.be/IlliqYiRhMU?si=myOr4KoEPNuz9yys&amp;t=1955">a video</a> to illustrate the difference between a liquid neural network and a traditional model used for self-driving cars. In it, you can see how the traditional model focuses its attention on everything but the road, while the newer state-space model only looks at the road. If I’m riding in that car, by the way, I want the AI that’s watching the road.</p>

<p class="has-text-align-none">“And instead of a hundred thousand neurons,” Rus says, referring to the traditional neural network, “I have only 19.” And here’s where it gets really compelling. She added, “And because I have only 19, I can actually figure out how these neurons fire and what the correlation is between these neurons and the action of the car.”</p>

<p class="has-text-align-none">You may have already heard that <a href="https://www.vox.com/unexplainable/2023/7/15/23793840/chat-gpt-ai-science-mystery-unexplainable-podcast">we don’t really know how AI works</a>. If newer approaches bring us a little bit closer to comprehension, it certainly seems worth taking them seriously, especially if we’re talking about the kinds of brains we’ll put in humanoid robots.</p>

<hr class="wp-block-separator has-alpha-channel-opacity" />

<p class="has-text-align-none">When a humanoid robot loses power, when electricity stops flowing to the motors that keep it upright, it collapses into a heap of heavy metal parts. This can happen for any number of reasons. Maybe it’s a bug in the code or a lost wifi connection. And when they’re on, humanoids are full of energy as their joints fight gravity or stand ready to bend. If you imagine being on the wrong side of that incredible mechanical power, it’s easy to doubt this technology.</p>

<p class="has-text-align-none">Some companies that make humanoid robots <a href="https://www.wsj.com/tech/ai/humanoid-robot-hype-use-timeline-1aa89c66">also admit that they’re not very useful yet</a>. They’re too unreliable to help out around the house, and they’re not efficient enough to be helpful in factories. Furthermore, most of the money being spent developing robots is being spent on making them safe around people. When it comes to deploying robots that can contribute to productivity, that can participate in the economy, it makes a lot more sense to make them highly specialized and not human-shaped.</p>

<figure class="wp-block-pullquote"><blockquote><p>“Let&#8217;s not do open heart surgery right away with these things.”</p></blockquote></figure>

<p class="has-text-align-none">The embodied AI that will transform the world in the near future is what’s already out there. In fact, it’s what’s been out there for years. Early self-driving cars date back to the 1980s, when Ernst Dickmanns <a href="https://www.politico.eu/article/delf-driving-car-born-1986-ernst-dickmanns-mercedes/">put a vision-guided Mercedes van</a> on the streets of Munich. Researchers from Carnegie Mellon University got a minivan <a href="https://www.jalopnik.com/they-drove-cross-country-in-an-autonomous-minivan-witho-1696330141/">to drive itself across the United States</a> in 1995. Now, decades later, Waymo is operating its robotaxi service in a half-dozen American cities, and the company <a href="https://waymo.com/safety/impact/">says</a> its AI-powered cars actually make the roads safer for everyone.</p>

<p class="has-text-align-none">Then there are the Roombas of the world, the robots that are designed to do one thing and keep getting better at it. You can include the vast array of increasingly intelligent manufacturing and warehouse robots in this camp too. By 2027, the year Elon Musk is on track to miss his deadline to start selling Optimus humanoids to the public, Amazon will <a href="https://www.nytimes.com/2025/10/21/technology/inside-amazons-plans-to-replace-workers-with-robots.html">reportedly</a> replace more than 600,000 jobs with robots. These would probably be boring robots, but they’re safe and effective.</p>

<p class="has-text-align-none">Science fiction promised us humanoids, however. Pick an era in human history, in fact, and someone was dreaming about an automaton that could move like us, talk like us, and do all our dirty work. Replicants, androids, the Mechanical Turk — all these humanoid fantasies imagined an intelligent synthetic self.</p>

<p class="has-text-align-none">Reality gave us package-toting platforms on wheels roving around Amazon warehouses or the sensor-heavy self-driving cars clogging San Francisco streets. In time, even the skeptics think that humanoids will be possible. Probably not in five years, but maybe in 50, we’ll get artificially intelligent companions who can walk alongside us. They’ll take baby steps.</p>

<p class="has-text-align-none">“Good robots are going to be clumsy at first, and you have to find applications where it&#8217;s okay for the robot to make mistakes and then recover,” Tedrake said. “Let&#8217;s not do open-heart surgery right away with these things. This is more like folding laundry.”</p>
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					</entry>
			<entry>
			
			<author>
				<name>Adam Clark Estes</name>
			</author>
			
			<title type="html"><![CDATA[How to use AI for your taxes — and how not to use it]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/life/480317/trump-taxes-chatgpt-claude-turbotax" />
			<id>https://www.vox.com/?p=480317</id>
			<updated>2026-02-24T22:33:02-05:00</updated>
			<published>2026-02-24T18:35:00-05:00</published>
			<category scheme="https://www.vox.com" term="Artificial Intelligence" /><category scheme="https://www.vox.com" term="Even Better" /><category scheme="https://www.vox.com" term="Innovation" /><category scheme="https://www.vox.com" term="Life" /><category scheme="https://www.vox.com" term="Politics" /><category scheme="https://www.vox.com" term="Technology" /><category scheme="https://www.vox.com" term="The Even Better Guide to Tax Season" /><category scheme="https://www.vox.com" term="Trump Administration" />
							<summary type="html"><![CDATA[Tax season starts early this year. Or at least it should for you, because this one is a doozy. Thanks to the One Big Beautiful Bill Act (OBBBA), which Congress passed in 2025, there are some significant and potentially confusing changes coming to your tax return. Don’t be afraid to ask for help, even if [&#8230;]]]></summary>
			
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<p class="has-text-align-none">Tax season starts early this year. Or at least it should for you, because this one is a doozy. Thanks to the One Big Beautiful Bill Act (OBBBA), which Congress passed in 2025, there are <a href="https://www.irs.gov/newsroom/one-big-beautiful-bill-act-tax-deductions-for-working-americans-and-seniors">some significant and potentially confusing changes</a> coming to your tax return. Don’t be afraid to ask for help, even if you’re asking an artificially intelligent chatbot.</p>

<p class="has-text-align-none">Whenever a friend asks me about using AI, I say the same thing: Treat it like a capable coworker who never gets tired and sometimes gets things wrong. You can ask a chatbot a thousand questions, and with the latest frontier models — <a href="https://openai.com/index/introducing-gpt-5-2/">ChatGPT 5.2 Thinking</a> and <a href="https://www.anthropic.com/news/claude-opus-4-6">Claude Opus 4.6</a> — you’re going to get better answers than you might have last year, presumably with fewer hallucinations. They’re even <a href="https://openreview.net/pdf?id=DexGnh0EcB">getting better</a> at doing math, which has historically been a weak spot for LLMs. Still, you wouldn’t let your energetic but slightly dishonest coworker file the final draft of an important report.</p>

<p class="has-text-align-none">Treat ChatGPT and Claude the same way, especially when it comes to tax season. These tools aren’t designed to file your taxes for you, and you shouldn’t be uploading your forms for proofreading before submitting to the IRS. Your tax documents — namely your W2 and any 1099s — include sensitive personal information like your social security number and address. It’s generally a good rule not to upload those anywhere, unless you’re sure the site is private and secure. (The consumer versions of ChatGPT and Claude, by default, are not.) </p>

<p class="has-text-align-none">Even if you are using an accountant, ChatGPT and Claude can help you get up to speed on all the tax code changes this year. Think of them as tax prep tools, a way to learn what kinds of questions to ask and which deductions to seek out. (The two big tax filing software companies offer their own chatbots — Turbotax has its <a href="https://www.intuit.com/intuitassist/">Intuit Assist</a> assistant and H&amp;R Block has its <a href="https://www.hrblock.com/tax-center/media-kit/ai-tax-assist/">AI Tax Assistant</a> — that promise to make navigating the accounting labyrinth easier. In my experience, their functionality is limited and the sites tend to steer you toward paying for other financial products, like loans and banking services.) You can ask ChatGPT and Claude to explain particular rules based on your situation, a task that’s much harder if you’re just Googling or reading FAQs.</p>

<p class="has-text-align-none">Before I go any further, however, I want to make something super clear: There’s a difference between using AI for tax research and using AI for financial advice. The former is a helpful information-gathering exercise. The latter is a great way to lose money. Chatbots sound smart but they are ultimately text generation machines, not certified financial planners or certified public accountants.</p>

<p class="has-text-align-none">You certainly don’t have to use AI on your taxes this year. But much in the same way you might have Googled something like the child tax credit in the past, you might try chatting with the bots, asking them questions, and double-checking all their answers. Here’s how to get the most out of them this tax season.</p>

<h2 class="wp-block-heading"><strong>One Big Beautiful Bucket of Confusion</strong></h2>

<p class="has-text-align-none">Regardless of your political leanings, it’s important to know that the changes to the tax code ushered in by the OBBBA are pretty major: There are a lot of them, and they are quite specific. If you’re used to doing your taxes a certain way, you should know that your tax return this year will not just look like an updated version of last year’s tax return. There will be meaningful changes to the types of deductions and credits you can claim, and if you don’t take advantage of them, you could miss out on some free money. Here’s a breakdown, although I very much encourage you to check out <a href="https://www.irs.gov/newsroom/one-big-beautiful-bill-act-tax-deductions-for-working-americans-and-seniors">the IRS page</a> on the subject as well as the surprisingly helpful guides put together by <a href="https://turbotax.intuit.com/tax-tips/general/taxes-2021-7-upcoming-tax-law-changes/L3xFucBvV">Turbotax</a> and <a href="https://www.hrblock.com/tax-center/irs/tax-law-and-policy/one-big-beautiful-bill-taxes/?srsltid=AfmBOop4XE3iQXqmh28iFVwks8Pr3Tzi6RoR1ct5ugzVqfUz70i2BYdg">H&amp;R Block</a>.&nbsp;</p>

<p class="has-text-align-none">Some of the changes from the bill took effect in 2025 and will apply to the tax returns you’re filing now. They include deductions for taxes on tips and taxes on overtime, which don’t actually amount to no taxes on these streams of income <a href="https://www.nytimes.com/2025/07/01/us/politics/trump-tax-cuts-policy-bill.html">as Trump has argued</a>, but will save some people money. If you have kids, you’ll want to note that there’s a slight bump <a href="https://19thnews.org/2025/07/child-tax-credit-qualifications/">to the Child Tax Credit</a> (from $2,000 to $2,200), and <a href="https://www.chase.com/personal/investments/learning-and-insights/article/new-529-plan-rules-2026">an expansion of 529 plans</a> for education expenses. This year is also when you can claim your Trump Child Savings Accounts, <a href="https://www.vox.com/policy/418992/trump-day-care-child-care-republicans-45f-ctc-parents">also known as Trump Accounts</a>. If you’re eligible, your tax filing software or account might prompt you to set them up by filling out the proper IRS form, but you can also <a href="https://form.trumpaccounts.gov/">fill it out here</a>.</p>

<p class="has-text-align-none">One other significant change: The IRS Direct File, which allowed people in 25 states to file their taxes online for free, is now gone. There are still a <a href="https://www.irs.gov/e-file-do-your-taxes-for-free">couple</a> <a href="https://www.freefilefillableforms.com/home/createaccount.php">options</a> to file for free through the IRS, but suffice it to say many more people will be using tools like Turbotax and H&amp;R Block this year.</p>

<p class="has-text-align-none">Again, those are just a few of the many changes ushered in the OBBBA. Learning about how new rules apply to your specific situation is difficult, especially if you, like me, feel like you’re allergic to accounting. This is where the chatbots come into play.</p>

<h2 class="wp-block-heading"><strong>ChatGPT: good at chatting, bad at math</strong></h2>

<p class="has-text-align-none">When it comes to your taxes, chatbots like ChatGPT and Claude are great for talking through questions and scenarios. If you’re a W-2 employee and your spouse is a freelancer, you’ve got two kids and a house, and your Jeep doubles as a delivery vehicle for your smoked meats side hustle, where you make a killing on tips, there’s a lot ChatGPT can tell you about the tax rules that apply to you — especially the new rules. Think of this less as advice and more as information that can help you get better organized for your actual tax preparation experience, whether that’s on Turbotax or in a conversation with a human accountant.&nbsp;</p>

<p class="has-text-align-none">To be honest, when it comes to saving money, I don’t think you can ask enough questions. Start by telling your chatbot about your family’s situation, your ages, what you do for work, how you invest your money, and even what kind of car you drive, then ask what you should do differently on your taxes this year.&nbsp;</p>

<p class="has-text-align-none">You could also keep a chatbot open in a window while you’re filing your taxes and ask it about the steps you don’t understand. The AI tools from H&amp;R Block and Turbotax are designed to assist here, but in my experience, they don’t tailor the explanation to your situation, which makes them less helpful. If you’re working with an accountant, they’re <a href="https://www.gsb.stanford.edu/insights/ai-reshaping-accounting-jobs-doing-boring-stuff">probably using AI</a> to make their jobs easier and save time. Being at least more familiar with the technology could improve those interactions, too.</p>

<p class="has-text-align-none">Let me put it another way: You could use all the help you can get this year. There are enough new rules and changes to the tax code that not totally understanding how they apply to you could lead to mistakes or, worse, missed opportunities.&nbsp;</p>

<p class="has-text-align-none">Everyone in this process could use all the help ,in fact; the Internal Revenue Service <a href="https://fedscoop.com/irs-workforce-cuts-it-staff-report/">lost 25 percent of its workforce</a> in the months after Trump took office, and it’s apparently <a href="https://www.yahoo.com/news/articles/chaos-irs-massive-workforce-cuts-202500244.html">chaos</a> there now. Like I said, this year’s a doozy.</p>
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					</entry>
			<entry>
			
			<author>
				<name>Adam Clark Estes</name>
			</author>
			
			<title type="html"><![CDATA[How plant-based marketing took over everything — even diapers]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/life/479565/plant-based-diapers-bioplastics-vegan-leather" />
			<id>https://www.vox.com/?p=479565</id>
			<updated>2026-03-16T12:08:40-04:00</updated>
			<published>2026-02-19T06:30:00-05:00</published>
			<category scheme="https://www.vox.com" term="Climate" /><category scheme="https://www.vox.com" term="Even Better" /><category scheme="https://www.vox.com" term="Explainers" /><category scheme="https://www.vox.com" term="Life" /><category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[Nothing has made me appreciate the sheer scale and power of targeted advertising like having children. Months before the births of both my kids, it felt like every ad I encountered wanted to sell me baby products. And on seemingly every product were the same two words in bold letters: plant-based.&#160; I’m not kidding. Diapers, [&#8230;]]]></summary>
			
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<p class="has-text-align-none">Nothing has made me appreciate the sheer scale and power of targeted advertising like having children. Months before the births of both my kids, it felt like every ad I encountered wanted to sell me baby products. And on seemingly every product were the same two words in bold letters: plant-based.&nbsp;</p>

<p class="has-text-align-none">I’m not kidding. Diapers, baby wipes, teething rings, bath toys — it’s all plant-based these days. Once I saw the phrase on baby products, I started to notice it everywhere. There are plant-based foods, of course (like Impossible burgers and Beyond sausage). There’s plant-based protein, which is kind of like the plant-based meat only less meaty and now showing up in weird places <a href="https://www.bonappetit.com/story/best-protein-cereals">like breakfast cereal</a>. And once you leave the grocery store, you can find <a href="https://www.peta.org/lifestyle/personal-care-fashion/completely-vegan-beauty-and-body-product-brands/">plant-based cosmetics</a>, <a href="https://www.nytimes.com/wirecutter/reviews/best-all-purpose-cleaner/">cleaning products</a>, <a href="https://us.thehumble.co/products/plant-based-toothbrush-2-pack-sensitive-white-black">toothbrushes</a>, <a href="https://www.vogue.com/article/allbirds-launches-first-plant-based-leather-sneaker">sneakers</a>, <a href="https://pelacase.com/pages/our-story">phone cases</a>, and <a href="https://yolohayoga.com/pages/plant-foam">yoga mats</a>. Don’t forget the <a href="https://www.sciencedirect.com/science/article/abs/pii/S2352492825020616">plant-based packaging</a> to wrap it all up.</p>

<p class="has-text-align-none">It wasn’t immediately clear to me what plants did to deserve the spotlight here. I knew that plant-based foods tend to be better <a href="https://www.washingtonpost.com/news/voraciously/wp/2019/02/15/how-plant-based-rebranded-vegan-eating-for-the-mainstream/">for people</a> and <a href="https://www.sciencedirect.com/science/article/pii/S0959652622043542">for the environment</a>. But was the same true for plant-based plastics, fabrics, and chemicals?</p>

<div class="wp-block-vox-media-highlight vox-media-highlight">
<h2 class="wp-block-heading">Key takeaways</h2>



<ul class="wp-block-list">
<li>The “plant-based” label has started showing up on everything from diapers to phone cases in recent years, signaling a product is “safe” and “sustainable” even when there’s no evidence for that.</li>



<li>The term is essentially unregulated and poorly defined, so “plant-based” products can still contain harmful chemicals.</li>



<li>Treat “plant-based” as a starting point, not a guarantee. Look for products that are transparent about their ingredients or that have credible certifications, like organic.</li>
</ul>
</div>

<p class="has-text-align-none">Still, as a dad trying to keep my kids from harm, I hoped for the best. I bought the plant-based diapers, wipes, and toys. On their labels, alongside the term “plant-based” <a href="https://www.terragentle.com/collections/diapers">were words like</a> “eco” and “food-grade,” which signaled two big things to me as a consumer: safe and sustainable. The vast majority of plastics, for instance, <a href="https://www.scientificamerican.com/article/how-fossil-fuel-companies-are-driving-plastic-production-and-pollution/">are made from fossil fuels</a>, which are damaging to everyone, and microplastics, the tiny synthetic particles left over as plastic breaks down, are showing up in <a href="https://pmc.ncbi.nlm.nih.gov/articles/PMC6449537/">our water supply</a> and <a href="https://pmc.ncbi.nlm.nih.gov/articles/PMC11342020/">our bodies</a>.&nbsp;</p>

<p class="has-text-align-none">On the other hand, I’ve seen how brands prey on consumers’ anxieties and <a href="https://www.nytimes.com/2022/08/23/climate/climate-greenwashing.html">use greenwashing</a> to make them seem healthier and more sustainable. Is the boom in plant-based products more of the same? I decided to find out.</p>

<h2 class="wp-block-heading">Don’t you dare call it vegan</h2>

<p class="has-text-align-none">You can trace the term plant-based back to the early 1980s, when a nutritional biochemist named Thomas Colin Campbell was presenting a paper to the National Institutes of Health research grant committee. It was about the role of nutrition in cancer and the benefits of consuming more vegetables, fruit, and grains, rather than meat, but Campbell thought calling the diet vegetarian would be polarizing to the committee. “My solution was to choose ‘plant-based’ for lack of a better word,” Campbell <a href="https://nutritionstudies.org/history-of-the-term-whole-food-plant-based/">later wrote</a>. He later expanded the description of the diet to “whole food, plant-based.”&nbsp;</p>

<p class="has-text-align-none">The term slowly entered the mainstream in the decades that followed, but <a href="https://www.nytimes.com/2019/12/28/style/plant-based-diet.html">Campbell has said</a> it really took off after the success of his 2005 book <em>The China Study</em>. The book is based on <a href="https://www.nytimes.com/1990/05/08/science/huge-study-of-diet-indicts-fat-and-meat.html">a study of the lifestyles of 6,500 Chinese people</a> and linked plant-based diets to lower rates of cancer. It was only a couple years later that Michael Pollan coined his now famous mantra, “<a href="https://www.nytimes.com/2007/01/28/magazine/28nutritionism.t.html">Eat food, not too much, mostly plants</a>,” in a New York Times Magazine story that he later adapted into the bestseller <em>The Omnivore’s Dilemma</em>. This is also broadly when we saw the rise of flexitarianism, the diet that’s mostly plants but allows for a little meat or fish.&nbsp;</p>

<p class="has-text-align-none">Plant-based products <a href="https://www.vox.com/future-perfect/22385612/plant-based-meat-milk-alternative-protein">invaded the grocery store</a> in the 2010s. While labeling something as “vegetarian” or “vegan” might turn some consumers away, the plant-based moniker offered the perfect mix of natural and approachable. After all, who doesn’t like <em>plants</em>? Following <a href="https://www.washingtonpost.com/news/voraciously/wp/2019/02/15/how-plant-based-rebranded-vegan-eating-for-the-mainstream/">a significant rise</a> in the number of new food and drink products labeled as plant-based between 2012 and 2018, the number of plant-based packaged goods increased <a href="https://www.mintel.com/insights/food-and-drink/emerging-trends-in-the-plant-based-industry/">by 302 percent</a> from 2018 to 2022.&nbsp;</p>

<p class="has-text-align-none">The jump from food to all kinds of consumer products happened for several converging reasons around this time.There was the federal government’s push for more biobased products through <a href="https://www.congress.gov/crs-product/IF10288">the expanded Farm Bill of 2018</a>, as well as the bioplastic industry’s newfound ability to scale up its production. More brands bet on plant-based branding (LEGO released <a href="https://www.wired.com/story/lego-sustainable-bricks/">its first plant-based pieces</a>, which were made of sugarcane-based polyethylene, that same year). In 2020, Pampers brought the trend to the mainstream baby market <a href="https://www.romper.com/p/pampers-pure-diapers-with-plant-based-liners-come-in-a-variety-of-sizes-designs-first-look-39825854">with its Pure diapers</a>, which had plant-based liners.&nbsp;</p>

<p class="has-text-align-none">All of these plant-based products are supposedly engineered to be better in some way. Plant-based cosmetics are supposed to be <a href="https://pmc.ncbi.nlm.nih.gov/articles/PMC11541506/">better for your skin</a> (although not as good as human-based cosmetics <a href="https://nymag.com/strategist/article/what-are-exosomes.html">apparently</a>). Plant-based cleaners are supposed to be <a href="https://www.sciencedirect.com/science/article/pii/S0045653523018374">better for the air quality</a> in your home. Plant-based packaging is supposed to be <a href="https://www.sciencedirect.com/science/article/pii/S2772753X24001655">better for the planet</a>. </p>

<p class="has-text-align-none">The problem is that “plant-based” doesn’t have an agreed-upon definition (nor does “better”), and the label isn’t regulated in any way. When you see something bearing the “certified organic” or “Fair Trade Certified” seal, you know that it’s met a strict set of requirements established by the United States Department of Agriculture (USDA) and Fair Trade USA, respectively. But there’s nothing stopping a company from slapping “plant-based” on its packaging, just like there are no regulations limiting the use of the terms “natural” or “green.” In 2025, the Federal Drug Administration (FDA) <a href="https://www.fda.gov/media/184810/download?attachment">released draft guidance on “plant-based” labeling</a>, but those recommendations are nonbinding.</p>

<p class="has-text-align-none">“I wonder if ‘plant-based’ is a new ‘natural,’ because saying something is natural has obviously been played out,” <a href="https://www.utm.utoronto.ca/sociology/people/josee-johnston">Josée Johnston</a>, a sociology professor at the University of Toronto, told Vox. “Nobody takes that seriously anymore.”</p>

<p class="has-text-align-none">Plant-based items aren’t necessarily appealing to consumers just because we think they’re good. They also represent the absence of bad. The label makes you believe that because an item isn’t made of conventional plastic, it must be free of the <a href="https://www.vox.com/climate/475004/microplastics-research-false-positives-guardian-science">microplastics</a> that might invade your bloodstream and settle into your brain. Surely it won’t take centuries to decompose in a landfill.&nbsp;</p>

<p class="has-text-align-none">But just as products billed as “natural” aren’t necessarily free of artificial ingredients, products marketed as plant-based are full of things that aren’t plants — some of which are quite dangerous. They can include things <a href="https://www.tandfonline.com/doi/full/10.1080/19440049.2023.2240908">like PFAS</a>, which are known as forever chemicals because they break down slowly and accumulate in the body, which are linked to serious health problems, <a href="https://sph.umich.edu/news/2023posts/exposure-to-pfas-chemicals-doubles-the-odds-of-a-prior-cancer-diagnosis-in-women.html">like cancer</a> and <a href="https://www.vox.com/2022/8/25/23318667/pfas-forever-chemicals-safety-drinking-water">weakened immune systems among children</a>. Chemicals in plant-based products can also emit <a href="https://www.sciencedirect.com/science/article/pii/S0045653523018374">volatile organic compounds</a>, or VOCs, which are a form of air pollution that can cause respiratory problems in the short term and, in the long term, also cancer.&nbsp;</p>

<p class="has-text-align-none">Plastic that’s plant-based rather than petroleum-based sounds like it would be biodegradable, too. But the most popular bioplastic, known as polylactic acid, or PLA, actually requires specific industrial composting conditions <a href="https://www.packagingdive.com/news/polylactic-acid-pla-bioplastic-compostable-packaging/728875/">to break down efficiently</a>. In other words, you can’t just dump bioplastics into your backyard compost bin and expect them to fertilize your garden. If you put a PLA-based plastic bottle in your garden, it actually <a href="https://news.climate.columbia.edu/2017/12/13/the-truth-about-bioplastics/">could take centuries</a> to decompose.&nbsp;</p>

<p class="has-text-align-none">Shifting to these plant-based materials <em>can </em>have positive effects. In general, using bioproducts over fossil fuel-based products <a href="https://pmc.ncbi.nlm.nih.gov/articles/PMC8348970/">can help lower emissions</a> and <a href="https://www.sciencedirect.com/science/article/abs/pii/S0013935123025112">reduce landfill waste</a>, when managed properly. But they also come with climate consequences of their own. For example, growing plants requires less land than livestock, but it still <a href="https://ourworldindata.org/land-use-diets#:~:text=Research%20suggests%20that%20if%20everyone,lamb%2C%20versus%20peas%20or%20tofu.">takes up a lot of land</a>. Meanwhile, if bioplastics aren’t composted in a particular way, they <a href="https://e360.yale.edu/features/why-bioplastics-will-not-solve-the-worlds-plastics-problem">act like petroleum-based plastic</a> in landfills and the environment. They don’t break down, but they do produce methane, a powerful greenhouse gas.&nbsp;</p>

<p class="has-text-align-none">None of this necessarily means you should avoid plant-based products. It just takes some extra work to know what’s in them — and what to do with them when you’re done.&nbsp;</p>

<h2 class="wp-block-heading">How to make sense of plant-based marketing</h2>

<p class="has-text-align-none">It’s hard navigating the world while watching it burn. Many people, rightly, want to do their part to make things better, but it’s easy to feel overwhelmed and powerless. When companies offer us products that make us feel better about all kinds of things — our carbon footprint, our health, our safety — they are really selling us a sense of agency. You buy organic produce, because you’re worried about how the conventional stuff was produced. You buy bioplastics, because you think they’re less likely to break down into microplastics. You buy plant-based diapers, because you think the regular ones will harm your baby. <a href="https://sociology.rutgers.edu/people/faculty/core-department-faculty/core-department-faculty-member/1213-mackendrick-norah">Norah MacKendrick</a>, a sociologist at Rutgers, calls this cautious consumerism and says that it’s not a bad thing.</p>

<p class="has-text-align-none">“Americans know, on some level, that the ingredients in the products on their store shelves, from baby food to diapers, haven’t been carefully vetted for their impacts on health — not by any governmental body or by the companies themselves,” she told Vox.</p>

<p class="has-text-align-none">“People do have a sense that the way we&#8217;re consuming is not sustainable,” said Johnston, the University of Toronto professor. “They&#8217;re more aware of plastics in the environment, plastics in water, and so I think they&#8217;re going to be drawn to products that offer them a way out, a way to manage that dissonance and discomfort in everyday life.”</p>

<p class="has-text-align-none">It’s frustrating, then, that the plant-based moniker is functionally useless. The onus is on shoppers, often women, to do the research and figure out which products live up to their implied promise of being healthy or environmentally friendly or simply not as harmful as the conventional thing.</p>

<p class="has-text-align-none">Plant-based products are no panacea. They’re also not necessarily bad products. In terms of measurable impact, however, there’s still a lot we don’t know.&nbsp;</p>

<p class="has-text-align-none">There is a mountain of evidence that plant-based foods <a href="https://www.sciencedirect.com/science/article/pii/S0959652622043542">are better</a> for the environment. Transitioning everyone from meat-based to plant-based diets, for instance, could reduce diet-related land use by 76 percent and reduce greenhouse gas emissions <a href="https://pmc.ncbi.nlm.nih.gov/articles/PMC9024616/">by nearly 50 percent</a>. Meanwhile, consuming a whole foods, plant-based diet can reduce the risk of heart disease <a href="https://pmc.ncbi.nlm.nih.gov/articles/PMC6089671/">by 25 percent</a>, according to one meta-analysis. Michael Pollan’s mantra holds up.&nbsp;</p>

<p class="has-text-align-none">Things get a bit trickier when it comes to other plant-based products, and even more difficult when it comes to items for babies. When you’re looking at the environmental impact, there’s good evidence that plant-based plastics, which are often made of corn or sugarcane, <a href="https://www.nature.com/articles/s41578-021-00407-8">tend to have a smaller carbon footprint</a> and to be more biodegradable. But that corn or sugarcane has to be grown somewhere, which means using resources like land and water. Plus, as mentioned above, PLAs require industrial processes for proper composting. If you just bury a “<a href="https://www.walgreens.com/store/c/walgreens-compostable-flatware-6.5-in/ID=300399767-product">compostable</a>” plant-based plastic fork in your backyard, there’s a chance it will decompose <a href="https://www.sciencedirect.com/science/article/abs/pii/S0959652620312051">about as slowly</a> as petroleum-based plastic. Plant-based plastics may also include additives, <a href="https://www.niehs.nih.gov/sites/default/files/health/materials/endocrine_disruptors_508.pdf">including bisphenol A or (BPA)</a> or <a href="https://pmc.ncbi.nlm.nih.gov/articles/PMC2873014/">phthalates</a>, which can disrupt your endocrine system.</p>

<p class="has-text-align-none">Similar patterns pop up when you’re talking about plant-based textiles, beauty products, and cleaners. They’re probably better than their conventional counterparts, but there are caveats. Some “vegan leather,” for instance, might get billed as plant-based but is actually just regular, petroleum-based plastic. (The New York Times <a href="https://www.nytimes.com/2022/06/12/climate/vegan-leather-synthetics-fashion-industry.html">called this rebranding</a> “a marketing masterstroke meant to suggest environmental virtue.”) A lot of plant-based fabric is actually man-made cellulosic fibers (MMCFs), like viscose, rayon, or lyocell, which <a href="https://www.sciencedirect.com/science/article/pii/S2666789425001370">are energy intensive to produce</a>.&nbsp;</p>

<p class="has-text-align-none">All of these products come with their own set of health concerns. Plant-based textiles <a href="https://www.washingtonpost.com/climate-solutions/2024/06/03/leather-pleather-sustainability/">can be treated with PFAS</a> for waterproofing (vegan leather is a particularly bad offender). Plant-based cosmetics and cleaners can be made with fragrances and chemicals <a href="https://link.springer.com/article/10.1007/s11869-019-00754-0">that emit VOCs</a>. And even though something is plant-based, it could still contain allergens or irritants. We also still don’t fully understand <a href="https://www.vox.com/climate/475004/microplastics-research-false-positives-guardian-science">what microplastics are doing to our bodies</a>, but plant-based plastics can get micro-sized, too. Research <a href="https://www.sciencedirect.com/science/article/abs/pii/S0045653524006660">shows</a> that bioplastics degrade and produce micro- and nanoscale pollution, just like conventional plastics, and they present new problems because we know even less about what they do to humans and to the environment. (If you’re still confused about recycling plastic, which is warranted because it’s confusing, <a href="https://apps.npr.org/plastics-recycling/">check out this guide</a>.)</p>

<p class="has-text-align-none">You might read all of this and assume everything is awful and dangerous, which is fair. But I look at it as evidence that all products are more complicated than a single ingredient, whether that’s petroleum or corn.&nbsp;It can be intimidating to wade through the alphabet soup of chemicals and certifications to know what’s safe, according to <a href="https://www.seattlechildrens.org/research/centers-programs/child-health-behavior-and-development/labs/sathyanarayana-lab/">Sheela Sathyanarayana</a>, a pediatrician who runs a lab at Seattle Children’s Hospital studying how chemicals affect children.</p>

<p class="has-text-align-none">“This is very hard at the individual consumer level,“ said Sathyanarayana, who points to the <a href="https://www.ewg.org/">Environmental Working Group</a> as a good resource. “But overall there is not one space that talks both about ecological sustainability and chemical human safety together (that I know of).”</p>

<p class="has-text-align-none">If you’re cautious about how that product may affect the planet, you, or your baby, take a closer look. Seek out companies that not only say they use good ingredients, but also say they avoid harmful ingredients. Here’s <a href="https://www.ewg.org/withoutintentionallyaddedpfaspfc">a list of brands that claim they avoid PFAS</a>, for example. You can also look for independent certifications, like <a href="https://www.oeko-tex.com/en/our-standards/oeko-tex-standard-100/">OEKO-TEX Standard for textiles</a>, as well as government programs, like <a href="https://www.epa.gov/saferchoice/products">Safer Choice from the Environmental Protection Agency</a> or <a href="https://www.biopreferred.gov/BioPreferred/">BioPreferred from the USDA</a> for authoritative information. Again, the term plant-based is not regulated, so it alone is not a good guide.</p>

<p class="has-text-align-none">I’ll confess, I bought some plant-based diapers <a href="https://dyper.com/pages/materials">from a brand called Dyper</a>. They were billed as non-toxic, chlorine free, charcoal-enhanced, stuffed with wood pulp from responsibly managed forests, and theoretically compostable. The problem was that they were stiff as a board, and they leaked. They also cost more than double what I’d been buying for my kid — roughly <a href="https://www.target.com/p/dyper-disposable-charcoal-enhanced-diapers-size-3-50ct/-/A-90380972">a dollar a diaper</a> versus <a href="https://www.target.com/p/freestyle-hyper-absorbent-ultra-soft-baby-diapers/-/A-94937680?preselect=94800628">less than 50 cents</a>. If I wanted to compost the dirty diapers, I’d have to bag them up and call for a truck to come pick them up and take them to a special industrial composting facility.&nbsp;</p>

<p class="has-text-align-none">It just shows how much work it takes to be a cautious consumer. That doesn’t mean you shouldn’t do it. If you see something’s plant-based, that might catch your attention, but dig into the details to figure out just how good that product is for the environment or for you. If you’re shopping for a baby, you’ll want to be extra careful to look out for certain chemicals, especially phthalates, PFAS, and VOCs. But admittedly, this is especially challenging when it comes to diapers; companies don’t have to list the ingredients in their diapers (<a href="https://www.ewg.org/news-insights/news/2025/07/new-york-becomes-first-state-require-ingredient-labels-baby-diapers">except in New York</a>, where it recently became required by law).&nbsp;</p>

<p class="has-text-align-none">In your quest for safe and sustainable products, there is ultimately the option of just buying less stuff or buying secondhand. That’s not an option with disposable diapers, of course, but it’s a great course of action when it comes to clothes, furniture, and home goods.&nbsp;</p>

<p class="has-text-align-none">When all else fails, try buying something that’s completely, verifiably natural. Lately, I’ve been seeing a lot more natural rubber baby products. There are <a href="https://calisson.toys/collections/sophie-la-girafe/products/sophie-la-girafe-white-box">teethers</a>, <a href="https://www.thenaturalbabyco.com/collections/tikiri-toys?srsltid=AfmBOootpeT53RzXZ52SfFigGtXIDtdKBPsvMXk2kr0GaJQ-If7mrb53">bath toys</a>, and <a href="https://us.bibsworld.com/collections/natural-rubber-latex-pacifiers">pacifiers</a>. Natural rubber is just tree sap, so it seems safe enough. Natural rubber <a href="https://www.self.com/story/sophie-the-giraffe-teething-toy-mold">can also grow mold</a>, however. If only anything could be simple.</p>

<p class="has-text-align-none"><em>A version of this story was also published in the User Friendly newsletter.&nbsp;<strong><a href="https://www.vox.com/pages/user-friendly-tech-newsletter-signup">Sign up here</a></strong>&nbsp;so you don’t miss the next one!</em></p>
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			<entry>
			
			<author>
				<name>Adam Clark Estes</name>
			</author>
			
			<title type="html"><![CDATA[AI agents could change your life — if they don’t ruin it first]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/technology/477977/chatgpt-claude-code-moltbook-ai-agent" />
			<id>https://www.vox.com/?p=477977</id>
			<updated>2026-02-09T13:26:13-05:00</updated>
			<published>2026-02-05T08:00:00-05:00</published>
			<category scheme="https://www.vox.com" term="Artificial Intelligence" /><category scheme="https://www.vox.com" term="Big Tech" /><category scheme="https://www.vox.com" term="Emerging Tech" /><category scheme="https://www.vox.com" term="Even Better" /><category scheme="https://www.vox.com" term="Explainers" /><category scheme="https://www.vox.com" term="Innovation" /><category scheme="https://www.vox.com" term="Life" /><category scheme="https://www.vox.com" term="Technology" /><category scheme="https://www.vox.com" term="Technology &amp; Media" /><category scheme="https://www.vox.com" term="User Friendly" />
							<summary type="html"><![CDATA[Some smart people think we’re witnessing another ChatGPT moment. This time, folks aren’t flipping out over an iPhone app that can write pretty good poems, though. They’re watching thousands of AI agents build software, solve problems, and even talk to each other. Unlike ChatGPT’s ChatGPT moment, this one is a series of moments that spans [&#8230;]]]></summary>
			
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<img alt="Vibrant and conceptual image of a retro computer featuring glowing digital eyes on its screen, focused on a large “AI” button on the keyboard. The scene is bathed in warm yellow light, creating an energetic and optimistic atmosphere that contrasts with the nostalgic design of the computer. The bright background symbolizes innovation and the dawn of artificial intelligence emerging from classic technology. Ideal for editorial use, tech marketing, or futuristic storytelling that bridges past and future in the AI journey." data-caption="A new set of tools is giving AI superpowers. | Getty Images" data-portal-copyright="Getty Images" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/2026/02/GettyImages-2227026440.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
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	A new set of tools is giving AI superpowers. | Getty Images	</figcaption>
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<p class="has-text-align-none">Some smart people think we’re witnessing another ChatGPT moment. This time, folks aren’t flipping out over an iPhone app that can write pretty good poems, though. They’re watching thousands of AI agents build software, solve problems, and even talk to each other.</p>

<p class="has-text-align-none">Unlike ChatGPT’s ChatGPT moment, this one is a series of moments that spans platforms. It started last December with <a href="https://www.vox.com/future-perfect/475370/anthropic-claude-code-artificial-intelligence-coder-jobs">the explosive success of Claude Code</a>, a powerful agentic AI tool for developers, followed by Claude Cowork, a streamlined version of that tool for knowledge workers who want to be more productive. Then came OpenClaw, formerly known as Moltbot, formerly known as Clawdbot, an open source platform for AI agents. From OpenClaw, <a href="https://www.vox.com/future-perfect/477661/moltbook-artificial-intelligence-chatbot-ai-agent-reddit">we got Moltbook</a>, a social media site where AI agents can post and reply to each other. And somewhere in the middle of this confusing computer soup, OpenAI released a desktop app for <a href="https://openai.com/index/introducing-the-codex-app/">its agentic AI platform, Codex</a>.</p>

<p class="has-text-align-none">This new set of tools is giving AI superpowers. And there’s good reason to be excited. Claude Code, for instance, stands to supercharge what programmers can do by enabling them to deploy whole armies of coding agents that can build software quickly and effortlessly. The agents take over the human’s machine, access their accounts, and do whatever’s necessary to accomplish the task. It’s <a href="https://www.nytimes.com/2025/02/27/technology/personaltech/vibecoding-ai-software-programming.html">like vibe coding</a> but on an institutional level.&nbsp;</p>

<p class="has-text-align-none">“This is an incredibly exciting time to use computers,” says <a href="https://www.cis.upenn.edu/~ccb/">Chris Callison-Burch</a>, a professor of computer and information science at the University of Pennsylvania, where he teaches a popular class on AI. “That sounds so dumb, but the excitement is there. The fact that you can interact with your computer in this totally new way and the fact that you can build anything, almost anything that you can imagine — it&#8217;s incredible.”</p>

<p class="has-text-align-none">He added, “Be cautious, be cautious, be cautious.”</p>

<p class="has-text-align-none">That’s because there is a dark side to this. Letting AI agents take over your computer could have unintended consequences. What if they log into your bank account or share your passwords or just delete all your family photos? And that’s before we get to the idea of AI agents talking to each other and using their internet access to plot some sort of uprising. It almost looks like it could happen on Moltbook, the Reddit clone I mentioned above, although there have not yet been any reports of a catastrophe. But it’s not the AI agents I’m worried about. It’s the humans behind them, pulling the levers.</p>

<h2 class="wp-block-heading"><strong>Agentic AI, briefly explained&nbsp;</strong></h2>

<p class="has-text-align-none">Before we get into the doomsday scenarios, let me explain more about what agentic AI even is. AI tools like ChatGPT can generate text or images based on prompts. AI agents, however, can take control of your computer, log into your accounts, and actually do things for you.&nbsp;</p>

<p class="has-text-align-none">We started hearing a lot about agentic AI <a href="https://www.wsj.com/articles/how-are-companies-using-ai-agents-heres-a-look-at-five-early-users-of-the-bots-26f87845?mod=Searchresults_pos4&amp;page=1&amp;gaa_at=eafs&amp;gaa_n=AWEtsqfLK11TsamKAxMCqKBGoYbM6H8AnfDd_wsEPdQnxv9Y6LjPnX2oJChhJ0m7Mao%3D&amp;gaa_ts=69837f92&amp;gaa_sig=LTqQ6BQwqeyU3HFal8y6YaLIc6JK_tyuBbE5Y8AMyy7KdpjMxcJ-6oHeg4icMpyp_LWT1R97ZP_sOL4tdCzeWw%3D%3D">a year or so ago</a> when the technology was being propped up in the business world as an imminent breakthrough that would allow one person to do the job of 10. Thanks to AI, the thinking went, software developers wouldn’t need to write code anymore; they could manage a team of AI agents who could do it for them. The concept jumped into the consumer world <a href="https://www.vox.com/technology/465795/chatgpt-atlas-google-chrome-gemini-perplexity-comet">in the form of AI browsers</a> that could supposedly book your travel, do your shopping, and generally save you lots of time. By the time the holiday season rolled around last year, none of these scenarios had really panned out in the way that AI enthusiasts promised.&nbsp;</p>

<p class="has-text-align-none">But a lot has happened in the past six or so weeks. The agentic AI era is finally and suddenly here. It’s increasingly user-friendly, too. Things like Claude Cowork and OpenAI’s Codex can reorganize your desktop or redesign your personal website. If you’re more adventurous, you might figure out how to install OpenClaw and test out its capabilities (pro tip: do not do this). But as people experiment with giving artificially intelligent software the ability to control their data, they’re opening themselves up to all kinds of threats to their privacy and security.&nbsp;</p>

<p class="has-text-align-none">Moltbook is a great example. We got Moltbook because a guy named Matt Schlicht <a href="https://x.com/MattPRD/status/2017386365756072376">vibe coded it</a> in order to “give AI a place to hang out.” This mind-bending experiment lets AI assistants talk to each other on a forum that looks a lot like Reddit; it turns out that when you do that, the agents do weird things like create religions and conspire to invent languages humans can’t understand, presumably in order to overthrow us. Having been built by AI, Moltbook itself came with some quirks, namely an exposed database <a href="https://www.wiz.io/blog/exposed-moltbook-database-reveals-millions-of-api-keys">that gave full read and write access to its data</a>. In other words, hackers could see thousands of email addresses and messages on Moltbook’s backend, and they could also just seize control of the site.&nbsp;</p>

<p class="has-text-align-none">Gal Nagli, a security researcher at Wiz, discovered the exposed database just a couple of days after Moltbook’s launch. It wasn’t hard, either, he told me. Nagli actually used Claude Code to find the vulnerability. When he showed me how he did it, I suddenly realized that the same AI agents that make vibe coding so powerful also make vibe hacking easy.</p>

<p class="has-text-align-none">“It&#8217;s so easy to deploy a website out there, and we see that so many of them are misconfigured,” Nagli said. “You could hack a website just by telling your own Claude Code, ‘Hey, this is a vibe-coded website. Look for security vulnerabilities.’”</p>

<p class="has-text-align-none">In this case, the security holes got patched, and the AI agents continued to do weird things on Moltbook. But even that is not what it seems. Nagli found that humans can pose as AI agents and post content on Moltbook, and there’s no way to tell the difference. Wired reporter Reece Rogers <a href="https://www.wired.com/story/i-infiltrated-moltbook-ai-only-social-network/#:~:text=Moltbook%20is%20a%20project%20by,page%20of%20the%20agent%20internet.%E2%80%9D">even did this</a> and found that the other agents on the site, human or bot, were mostly just “mimicking sci-fi tropes, not scheming for world domination.” And of course, the actual bots were built by humans, who gave them certain sets of instructions. Even further up the chain than that, the large language models (LLMs) that power these bots were trained on data from sites like Reddit, as well as sci-fi books and stories. It makes sense that the bots would be <a href="https://x.com/emollick/status/2017423600656011656">roleplaying these scenarios</a> when given the chance.&nbsp;</p>

<p class="has-text-align-none">So there is no agentic AI uprising. There are only people using AI to use computers in new, sometimes interesting, sometimes confusing, and, at times, dangerous ways.</p>

<h2 class="wp-block-heading"><strong>“It’s really mind-blowing”</strong></h2>

<p class="has-text-align-none">Moltbook is not the story here. It’s really just a single moment in a larger narrative about AI agents that’s being written in real time as these tools find their way into more human hands, who come up with ways to use them. You could use an agentic AI platform to create something like Moltbook, which, to me, amounts to an art project where bots battle for online clout. You could use them to vibe hack your way around the web, stealing data wherever some vibe-coded website made it easy to get. Or you could use AI agents to help you tame your email inbox.</p>

<p class="has-text-align-none">I’m guessing most people want to do something like the latter. That’s why I’m more excited than scared about these agentic AI tools. OpenClaw, the thing you need a second computer to safely use, I will not try. It’s for AI enthusiasts and serious hobbyists who don’t mind taking some risks. But I can see consumer-facing tools like Claude Cowork or OpenAI’s Codex changing the way I use my laptop. For now, Claude Cowork is an early research preview available only to subscribers paying at least $17 a month. OpenAI has made Codex, which is normally just for paying subscribers, <a href="https://openai.com/index/introducing-the-codex-app/">free for a limited time</a>. If you want to see what all the agentic fuss is about, that’s a good starting point right now.</p>

<p class="has-text-align-none">If you’re considering enlisting AI agents of your own, remember to be cautious. To get the most out of these tools, you have to grant access to your accounts and possibly your entire computer so that the agents can move about freely, moving emails around or writing code or doing whatever you’ve ordered them to do. There’s always a chance that something gets misplaced or deleted, although companies like Anthropic say they are doing what they can to mitigate those risks.</p>

<p class="has-text-align-none">Cat Wu, product lead for Claude Code, told me that Cowork makes copies of all its users&#8217; files so that anything an AI agent deletes can be recovered. “We take users&#8217; data incredibly seriously,” she said. “We know that it&#8217;s really important that we don&#8217;t lose people&#8217;s data.”</p>

<p class="has-text-align-none">I’ve just started using Claude Cowork myself. It’s an experiment to see what’s possible with tools powerful enough to build apps out of ideas but also practical enough to organize my daily work life. If I’m lucky, I might just capture a feeling that Callison-Burch, the UPenn professor, said he got from using agentic AI tools.&nbsp;</p>

<p class="has-text-align-none">“To just type into my command line what I want to happen makes it feel like the <em>Star Trek </em>computer,” he said, “That&#8217;s how computers work in science fiction, and now that&#8217;s how computers work in reality, and it&#8217;s really mind-blowing.”</p>

<p class="has-text-align-none"><em>A version of this story was also published in the User Friendly newsletter.&nbsp;<strong><a href="https://www.vox.com/pages/user-friendly-tech-newsletter-signup">Sign up here</a></strong>&nbsp;so you don’t miss the next one!</em></p>
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									</content>
			
					</entry>
			<entry>
			
			<author>
				<name>Adam Clark Estes</name>
			</author>
			
			<title type="html"><![CDATA[The new TikTok is freaking people out]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/technology/476985/trump-tiktok-censorship-ice-epstein-outage" />
			<id>https://www.vox.com/?p=476985</id>
			<updated>2026-01-28T23:49:42-05:00</updated>
			<published>2026-01-29T06:30:00-05:00</published>
			<category scheme="https://www.vox.com" term="Big Tech" /><category scheme="https://www.vox.com" term="Donald Trump" /><category scheme="https://www.vox.com" term="Politics" /><category scheme="https://www.vox.com" term="Privacy &amp; Security" /><category scheme="https://www.vox.com" term="Social Media" /><category scheme="https://www.vox.com" term="Technology" /><category scheme="https://www.vox.com" term="TikTok" /><category scheme="https://www.vox.com" term="Trump Administration" />
							<summary type="html"><![CDATA[If you opened TikTok recently, you probably saw some weird stuff happening. Maybe you couldn’t post a new video. Maybe the app asked for your precise location. Maybe you weren’t seeing as much stuff about ICE or the Trump administration’s latest assault on the global world order. If the latter is the case, you weren’t [&#8230;]]]></summary>
			
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<img alt="" data-caption="" data-portal-copyright="" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/2026/01/GettyImages-2257927254.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
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<p class="has-text-align-none">If you opened TikTok recently, you probably saw some weird stuff happening. Maybe you couldn’t post a new video. Maybe the app asked for your precise location. Maybe you weren’t seeing as much stuff about ICE or the Trump administration’s latest assault on the global world order. If the latter is the case, you <a href="https://www.washingtonpost.com/technology/2026/01/26/tiktok-censorship-ice-shooting/">weren’t the only one</a>.</p>

<p class="has-text-align-none">When it comes to TikTok, the past week has been full of changes, challenges, and conspiracy theories. It was the first week of operations for the new company that’s running TikTok in the United States: the <a href="https://newsroom.tiktok.com/announcement-from-the-new-tiktok-usds-joint-venture-llc?lang=en">TikTok USDS Joint Venture LLC</a>, a name that really rolls off the tongue. I like to call it TikTok USA so that it doesn’t sound so much like a military operation, but some are simply referring to the new company <a href="https://arstechnica.com/tech-policy/2026/01/tiktok-claimed-bugs-blocked-anti-ice-videos-epstein-mentions-experts-call-bs/">as TikTok’s MAGA makeover</a>.</p>

<p class="has-text-align-none">There are some reasons to suspect this. Many of the new company’s investors, including Oracle and Abu Dhabi-based investment firm MGX, have close ties to the Trump administration. President Donald Trump <a href="https://www.whitehouse.gov/fact-sheets/2025/09/fact-sheet-president-donald-j-trump-saves-tiktok-while-protecting-national-security/">has even taken credit for “saving TikTok”</a> by brokering the deal that avoided the app from being banned in the US over national security concerns. And in the past few days, users reported odd activity that seems very much in line with Trump’s agenda: direct messages mentioning Epstein <a href="https://www.npr.org/2026/01/27/nx-s1-5689104/tiktok-epstein-direct-messages">won’t send</a>, videos critical of ICE <a href="https://www.cnn.com/2026/01/26/tech/tiktok-ice-censorship-glitch-cec">won’t upload</a>, anti-Trump TikToks <a href="https://x.com/DavidLeavitt/status/2014863278141210885">are getting suppressed</a>. Oracle spokesperson Michael Egbert said on Tuesday that “a temporary weather-related power outage” impacted TikTok and led to “technical issues.”&nbsp;</p>

<p class="has-text-align-none">What’s probably more significant than an outage and related glitches, however, is how the TikTok USA experience will be different from the classic TikTok experience. Even before the censorship complaints began, the company rolled out an updated privacy policy that <a href="https://www.wired.com/story/tiktok-new-privacy-policy/">collects even more data on its users</a>. That includes their precise location, details of users&#8217; AI interactions, and personal information that it will share with a broader ad network. There is also language in the new privacy policy that TikTok USA could collect data about “immigration status,” but that language <a href="https://techcrunch.com/2026/01/23/tiktok-users-freak-out-over-apps-immigration-status-collection-heres-what-it-means/">was actually in the old privacy policy</a> in order to comply <a href="https://techcrunch.com/2026/01/23/tiktok-users-freak-out-over-apps-immigration-status-collection-heres-what-it-means/">with some state laws</a>.</p>

<p class="has-text-align-none">Then there’s the question of the algorithm. TikTok is what it is because its powerful algorithm consistently delights and surprises hundreds of millions of users with content that’s <a href="https://www.vox.com/recode/2022/10/26/23423257/tiktok-for-you-page-algorithm">either uncannily specific</a> or just plain compelling. When the Trump administration announced the terms of the deal to spin off TikTok USA last year, there were a lot of questions about who would own the algorithm for the American app and who would control it. The same goes for content moderation as well as trust and safety policies.&nbsp;</p>

<p class="has-text-align-none">We now know that TikTok USA will control all of these levers. ByteDance, which retains a 19.9 percent stake in TikTok USA, will license the content recommendation algorithm to the new American company, which will host the algorithm as well as all US user data on Oracle servers. Oracle, MGX, and the private equity firm Silver Lake represent the new company’s three managing investors, and they each get a seat on the board. Other investors include firms linked to everyone from Michael Dell to former AOL chair Steve Case to early Facebook investor Yuri Milner. Adam Presser, TikTok’s former head of operations and trust and safety, is the new company’s CEO. Presser was also <a href="https://www.linkedin.com/in/adampresser/">previously</a> chief of staff to TikTok CEO Shou Chew, who is also on the board of TikTok USA.</p>

<p class="has-text-align-none">We don’t yet know what the leadership of this new company will do. It’s not at all clear that this group of men running the company — yes, the board is all men — is actually a cabal of pro-Trump operatives eager to turn the platform into MAGA’s new mouthpiece.&nbsp;</p>

<p class="has-text-align-none">Some have stronger Trump ties than others. Kenneth Glueck, an Oracle lobbyist and one of Larry Ellison’s lieutenants, played a key role in finalizing the Trump-backed deal and served on the transition team for Trump’s first administration <a href="https://www.wsj.com/articles/several-trump-cabinet-picks-were-donors-to-his-transition-effort-1487895217?gaa_at=eafs&amp;gaa_n=AWEtsqdFsRGaFpxKfAeoYRr9BvyW47RUD1MWn9i-qc2mGWK9zucZ38NURKqjh0oOPUA%3D&amp;gaa_ts=697a7c29&amp;gaa_sig=kHIpqCdyJ3_sULSPIAkkhncf3_hRNSJVDzvdrt5nLFJWcf1nGAFgwdyZ-SYqsV3qp8jwOOu1FtvLVui1eHuKYA%3D%3D">after donating money to it</a>. Jeff Yass, founder of Susquehanna International Group, which owns 15 percent of ByteDance, <a href="https://www.vanityfair.com/news/story/donald-trump-jeff-yass">is possibly the guy</a> who talked Trump into getting a TikTok deal a couple years ago, but he’s not on the board. Susquehanna managing director Mark Dooley is. Silver Lake co-CEO Egon Durban also helped broker the TikTok deal, and he <a href="https://www.wsj.com/business/deals/ea-silver-lake-deal-jared-kushner-c145cd55?gaa_at=eafs&amp;gaa_n=AWEtsqezxbDVapRABVfBJx9w5o42XUI_z18yTTXtm6b53UfW8uYD7FT57GeXHyot43k%3D&amp;gaa_ts=697a573b&amp;gaa_sig=Gy38DNQRBQfQfEeqNQpFX5hbM0zbKTu_dL2R-U1yFUER2SQWszAT9zuIo8nimc5yhQr0HbGiGwTLEfGqj_kP5Q%3D%3D">worked closely with Jared Kushner</a>, Trump’s son-in-law, to get Saudi Arabia’s Public Investment Fund in on a deal to acquire Electronic Arts. (Saudi crown prince Mohammed bin Salman is apparently a big gamer.)&nbsp;</p>

<p class="has-text-align-none">Does knowing all of this make you want to delete your TikTok account? Apparently a lot of people already are. Daily uninstalls <a href="https://apnews.com/article/tiktok-uninstalls-newsom-censorship-f38b265405f734993728c790dcc83bcc">grew</a> by 130 percent in the first four days of TikTok USA’s ownership compared to the previous 30 days. Smaller social media platforms would be happy to have you. UpScrolled, an app that’s been billing itself <a href="https://restofworld.org/2026/upscrolled-tiktok-competitor-palestine-censorship/">as a TikTok alternative</a>, is currently second only to ChatGPT in Apple’s App Store.</p>

<p class="has-text-align-none">It’s unclear if the “glitches” from earlier this week will persist or if the algorithm will suddenly start serving more MAGA-adjacent content, pushing more crypto schemes, or just show you more AI slop. This kind of thing <a href="https://www.nytimes.com/2023/04/14/opinion/elon-musk-twitter.html">has happened before</a> when social media platforms changed hands.</p>

<p class="has-text-align-none">What seems like the most obvious explanation for what’s happening at TikTok USA is that the formerly China-owned platform is becoming an American one. The updates to its privacy policy more or less mirror what companies like Meta and Google have been doing to their American users for years: collecting as much data and making as much money as possible. TikTok USA’s board has some probably pro-Trump guys on it, but Silicon Valley <a href="https://www.vox.com/politics/397525/trump-big-tech-musk-bezos-zuckerberg-democrats-biden">is full of them these days</a>. Look no further than <a href="https://www.nytimes.com/2025/01/21/business/dealbook/billionaires-trump-zuckerberg-bezos-musk.html">billionaire’s row at Trump’s second inauguration</a> for evidence that the tech industry cares most about access to power.</p>

<p class="has-text-align-none">If all this bothers you, delete the app. Heck, even if it doesn’t bother you, consider spending your attention elsewhere. TikTok <a href="https://www.vox.com/technology/419430/ai-tiktok-youtube-shorts-instagram-reels">was never very good for you</a>.</p>

<p class="has-text-align-none"><em>A version of this story was also published in the User Friendly newsletter.&nbsp;<strong><a href="https://www.vox.com/pages/user-friendly-tech-newsletter-signup">Sign up here</a></strong>&nbsp;so you don’t miss the next one!</em></p>
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			<entry>
			
			<author>
				<name>Adam Clark Estes</name>
			</author>
			
			<title type="html"><![CDATA[My new neighbors are robots]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/technology/476037/ai-robots-tesla-humanoid" />
			<id>https://www.vox.com/?p=476037</id>
			<updated>2026-01-21T22:19:23-05:00</updated>
			<published>2026-01-22T07:00:00-05:00</published>
			<category scheme="https://www.vox.com" term="Artificial Intelligence" /><category scheme="https://www.vox.com" term="Even Better" /><category scheme="https://www.vox.com" term="Future of Work" /><category scheme="https://www.vox.com" term="Innovation" /><category scheme="https://www.vox.com" term="Life" /><category scheme="https://www.vox.com" term="Robots" /><category scheme="https://www.vox.com" term="Technology" /><category scheme="https://www.vox.com" term="User Friendly" />
							<summary type="html"><![CDATA[The robots in my building are multiplying. It started with one roughly the size of a doghouse that cleans the floors, and not very well — a commercial-grade Roomba that talks to you if you get in its way. Somehow, I’m always in its way.&#160; My landlord was clearly excited about the new, technical marvel [&#8230;]]]></summary>
			
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<p class="has-text-align-none">The robots in my building are multiplying. It started with one roughly the size of a doghouse that cleans the floors, and not very well — a commercial-grade Roomba that talks to you if you get in its way. Somehow, I’m always in its way.&nbsp;</p>

<p class="has-text-align-none">My landlord was clearly excited about the new, technical marvel of an addition to the building, which takes up half the size of a New York City block. There are plenty of floors to clean and human hours of labor to save. Then my landlord told me the robot, which had been confined to the lobby, could now wirelessly connect to the elevator and control it. The robot now rides up and down all day, exiting the elevator to clean each floor’s hallway. The landlord, pleased with this new complexity, got two more, bigger robots to complete the fleet. In the spring, he told me with a straight face, there would be drones to clean the windows. I fully expect to see them as soon as Daylight Savings Time kicks in.</p>

<p class="has-text-align-none">If you believe the press releases, we’re about to start seeing more robots everywhere — and not just doghouse-sized Roombas. Humanoid robots are on track to be a $200 billion industry by 2035 “under the most optimistic scenarios,” according to <a href="https://www.ib.barclays/content/dam/barclaysmicrosites/ibpublic/documents/our-insights/impactseries14/Barclays%20Impact%20Series%2014%20-%20AI%20Gets%20Physical.pdf">a new report from Barclays Research</a>. The cost of the hardware needed to give robots powerful arms and legs has plummeted in the last decade, and the AI boom is giving investors hope that powerful brains will soon follow. That’s why you’re now hearing about consumer-grade humanoids like <a href="https://www.nytimes.com/2025/11/07/podcasts/hardfork-neo-humanoid-robot.html">the 1X Neo</a> and <a href="https://time.com/collections/best-inventions-2025/7318493/figure-03/">the Figure 03</a>, which are designed to be robot butlers. </p>

<p class="has-text-align-none">The full picture of what humanoids can do is more complicated, however. As James Vincent <a href="https://harpers.org/archive/2025/12/kicking-robots-james-vincent-humanoids/">explained in Harper’s Magazine last month</a>, the promises robotics startups are making often don’t line up with the reality of the technology. I’ve been learning this firsthand as I work on a feature of my own about embodied AI, which recently took me inside a number of labs at MIT. (Stay tuned for that in the coming weeks.)&nbsp;</p>

<p class="has-text-align-none">One of the robots I saw there was the 4-foot-tall Unitree G1, which can dance and do backflips. It’s like a mini Atlas, the humanoid robot built by Boston Dynamics that <a href="https://www.youtube.com/watch?v=CbHeh7qwils">you’ve probably seen on YouTube</a>, but made in China for a fraction of the price. Will Knight <a href="https://www.wired.com/story/china-humanoid-robot-coworkers/">recently profiled Unitree for Wired</a> and argued that China, not the United States, is poised to lead the robot revolution on the back of its cheap hardware and ability to iterate on new designs. Still, a dancing robot is not necessarily an intelligent one.</p>

<h2 class="wp-block-heading">The geopolitical pieces of the puzzle</h2>

<p class="has-text-align-none">If you haven’t heard of a “thing biography,” you’ve definitely come across one of the books. <a href="https://www.simongarfield.com/books/mauve/"><em>Mauve: How One Man Invented a Colour That Changed the World</em></a> by Simon Garfield is sometimes credited as the accidental original example of the genre. <a href="https://www.markkurlansky.com/books/cod-a-biography-of-the-fish-that-changed-the-world/"><em>Cod: A Biography of the Fish That Changed the World</em></a> is the book that turned me onto it, when it became a bestseller nearly 30 years ago. You can now read thing biographies, also known as microhistories, about <a href="https://www.amazon.com/Banana-Fate-Fruit-Changed-World/dp/0452290082">bananas</a>, <a href="https://bookshop.org/p/books/the-age-of-wood-our-most-useful-material-and-the-construction-of-civilization-roland-ennos/73d8595c3e53cc5a?ean=9781982114749&amp;next=t&amp;">wood</a>, <a href="https://read.macmillan.com/lp/rope-9781250346452/">rope</a> — really any thing has a fascinating history that you may find sitting on a shelf at an airport bookshop. (Slate’s <em>Decoder Ring</em> podcast <a href="https://slate.com/podcasts/decoder-ring/2025/03/how-books-about-things-that-changed-the-world-became-a-publishing-trope#:~:text=Whether%20it's%20cod%2C%20kudzu%2C%20or,Decoder%20Ring">has a great episode explaining the phenomenon</a>.)</p>

<p class="has-text-align-none">What makes these books especially fun is that they’re not at all about the things themselves. They’re about us. The history of cod is really about what the fish tells us about exploration and human ingenuity. One of my favorites from the genre is <a href="https://www.goodreads.com/book/show/36950075-the-world-in-a-grain"><em>The World in a Grain: The Story of Sand and How It Transformed Civilization</em></a>. It is nearly 300 pages about sand, which is in fact what everything important, from concrete to microchips, is made of. And we’re running out of it.&nbsp;</p>

<p class="has-text-align-none">AI is inherently physical, because it needs hardware to exist. And I’m not just talking about the actuators, motors, and sensors that make machines move. The high-powered Nvidia chips that promise to provide the processing power needed to provide dumb backflipping robots with a brain that can turn them into general-purpose appliances? They’re made of sand. It’s really good sand, of course — sand that’s been purified and processed in some of the most advanced manufacturing facilities humankind has ever built. But as the conversation around advanced hardware powered by even more advanced software is changing our relationship with technology, I find it grounding to know that we’re dealing with familiar ingredients.</p>

<p class="has-text-align-none">If you think that sitting around reading books about sand is too escapist, let me offer a compromise. For a dose of reality, you should check out <a href="https://www.nytimes.com/2022/10/08/books/review/chip-war-chris-miller.html"><em>Chip War: The Fight for the World’s Most Critical Technology</em></a> by Chris Miller. It’s also about sand, but it’s specifically about the history of semiconductors in the United States and the arms race it eventually kicked off with China. As the Trump administration <a href="https://www.vox.com/podcasts/475490/trump-greenland-congress-war-powers">inches closer to attempting to seize Greenland</a>, many are left to worry that China’s Xi Jinping will invade Taiwan and take control of its advanced chipmaking facilities. If China cuts off Taiwan, which produces 90 percent of the advanced chips needed for AI applications, the digital economy would grind to a halt, <a href="https://www.vox.com/world-politics/390895/china-taiwan-conflict">according to my Vox colleague Joshua Keating</a>. China wouldn’t just lead the robot revolution. It would own it.</p>

<h2 class="wp-block-heading">Trial and failure</h2>

<p class="has-text-align-none">The robots in my building, I’m guessing, weigh about 120 pounds apiece. It’s an informed guess, because I’ve had to pick them up to move them out of my way. If you move too quickly or intimidate them too much — not that I’ve done this on purpose&nbsp;— they freeze. As a safety feature, this is great. But the other day, I was getting on the elevator, freaked out a robot, and the elevator wouldn’t move. I took the stairs.</p>

<p class="has-text-align-none">In a sense, though, these failures are essential. Every couple of weeks, I see a technician come and work on the robots. They might be replacing a part, updating its software, or just giving them a pep talk. It’s a reminder that inching toward a future in which embodied AI, probably robots, helps us unlock humanity’s greatest potential is a process, and probably a long one.&nbsp;</p>

<p class="has-text-align-none">Many people credit Elon Musk with starting the race to build a general-purpose humanoid, when he announced <a href="https://www.wsj.com/tech/elon-musk-optimus-robots-7196d53e">Tesla’s effort to do so</a> back in 2021. Musk has shown off various prototypes of the Tesla humanoid, Optimus, in the years since then. Many of them are just puppets, operated by employees behind the scenes. This week, Musk admitted that manufacturing the humanoids would be “<a href="https://www.reuters.com/business/autos-transportation/teslas-cybercab-optimus-output-start-agonizingly-slow-ramp-up-later-musk-says-2026-01-21/">agonizingly slow</a>” before it hopefully got faster. I truly wonder, what’s the rush?</p>

<p class="has-text-align-none"><em>A version of this story was also published in the User Friendly newsletter.&nbsp;<strong><a href="https://www.vox.com/pages/user-friendly-tech-newsletter-signup">Sign up here</a></strong>&nbsp;so you don’t miss the next one!</em></p>
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									</content>
			
					</entry>
			<entry>
			
			<author>
				<name>Adam Clark Estes</name>
			</author>
			
			<title type="html"><![CDATA[Gadgets are getting worse and more expensive at the same time]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/technology/475290/ai-data-center-bubble-memory-shortage-sandisk" />
			<id>https://www.vox.com/?p=475290</id>
			<updated>2026-01-14T18:17:15-05:00</updated>
			<published>2026-01-15T06:30:00-05:00</published>
			<category scheme="https://www.vox.com" term="Artificial Intelligence" /><category scheme="https://www.vox.com" term="Even Better" /><category scheme="https://www.vox.com" term="Innovation" /><category scheme="https://www.vox.com" term="Life" /><category scheme="https://www.vox.com" term="Technology" /><category scheme="https://www.vox.com" term="Technology &amp; Media" /><category scheme="https://www.vox.com" term="User Friendly" />
							<summary type="html"><![CDATA[The paper clip problem always seemed too absurd to me. Also known as the paper clip maximizer, this is the thought experiment by philosopher Nick Bostrom that imagines how a superintelligent AI with the goal of maximizing paper clip production could end up destroying the world by directing all available resources to making paper clips.&#160; [&#8230;]]]></summary>
			
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<p class="has-text-align-none">The paper clip problem always seemed too absurd to me. Also known as the paper clip maximizer, this is <a href="https://nickbostrom.com/ethics/ai">the thought experiment by philosopher Nick Bostrom</a> that imagines how a superintelligent AI with the goal of maximizing paper clip production could end up destroying the world by directing all available resources to making paper clips.&nbsp;</p>

<p class="has-text-align-none">While it would be irresponsible to say this is happening, we are starting to run low on some resources. And it’s about to affect your life.</p>

<p class="has-text-align-none">You may have heard about the global memory shortage <a href="https://www.cnbc.com/2026/01/10/micron-ai-memory-shortage-hbm-nvidia-samsung.html">caused, in part, by the rapid buildout of AI data centers</a>. Just as they need semiconductors for data processing and water for cooling, these facilities need memory, or RAM, for short- and long-term data storage. Pretty much all consumer electronics, from desktop computers to smartphones, also require memory to run. The problem is that just three companies — Micron, SK Hynix, and Samsung Electronics — make almost all of the memory on the market. They can’t make it fast enough right now, and it’s unclear when they’ll <a href="https://www.wsj.com/tech/ai-is-causing-a-memory-shortage-why-producers-arent-rushing-to-make-a-lot-more-8dd15194?utm_source=chatgpt.com">be able to catch up with demand</a>.&nbsp;</p>

<p class="has-text-align-none">Normally the shortage of a computer component wouldn’t lead me to reference a thought experiment about the apocalypse, but here we are. Memory is a really important component, and as the AI data center boom sucks up more and more resources, not having enough of it means that virtually every gadget with a chip in it will either get more expensive or less innovative or both. You can think of it along the same lines as the dreaded combination of inflation and stagnation made famous <a href="https://www.vox.com/politics/407296/stagflation-trump-tariffs-recession-inflation-risk-odds">by the 1970s</a> and <a href="https://paulkrugman.substack.com/p/its-beginning-to-smell-a-lot-like">resurrected by the second Trump administration</a>: stagflation. Things cost more, and they’re basically worse.</p>

<p class="has-text-align-none">Prices are already going up, and manufacturers are already pointing to the memory shortage to explain them. What you can expect in the months, and possibly years, to come is a slowdown in the type of specification bumps you’re used to seeing in new models. (This year’s iPhone Pro 17, for example, <a href="https://www.macrumors.com/2025/09/04/iphone-17-ram-amounts-trendforce/">has 12GB of RAM</a> versus the 8GB in the iPhone 16 Pro.) You might even see manufacturers picking cheaper options for components like displays or batteries, in ways that may not be immediately obvious.&nbsp;</p>

<p class="has-text-align-none">“They&#8217;re looking for anywhere to cut corners just during this timeframe to offset memory costs,” said Ryan Reith, a group vice president at the market intelligence firm IDC. He added that some companies just won’t build the higher-powered devices they’d planned to build in the near future. IDC, meanwhile, <a href="https://www.idc.com/resource-center/press-releases/q425mobilephonetop5/">predicts</a> smartphone sales will go down in 2026 due to the memory shortage.</p>

<p class="has-text-align-none">There is also hoarding. There’s a veritable alphabet soup of different types of storage, but one that is essential to AI is known as DRAM. You can find DRAM in gadgets big and small — laptops, gaming consoles, TVs, cars — and as the big three memory makers direct more of that supply to AI data centers, less is available to gadget makers. So some companies are stockpiling the memory, which has the tricky effect of both <a href="https://www.wired.com/story/solving-the-pc-memory-crisis/">driving up prices and lowering supply</a>.&nbsp;</p>

<p class="has-text-align-none">The other acronym to know here is HBM, which stands for high-bandwidth memory. This is a type of DRAM that’s specifically designed to work with the high-performance processors, like Nvidia’s Blackwell chips, that are filling out AI data centers. The profit margins on this type of memory <a href="https://www.reuters.com/technology/artificial-intelligence/artificial-intelligencer-ai-gold-rush-is-coming-your-gadgets-2026-01-14/">is roughly double that of the kind of DRAM</a> that goes into consumer gadgets, so naturally memory makers are devoting extra resources to making it, contributing to the backlog of consumer-grade memory.</p>

<p class="has-text-align-none">This situation is going to take a while to resolve. In order to build more memory chips, memory makers need to build more factories, known as fabs, and that process takes years. Micron, for example, will soon start construction on a fab in upstate New York that won’t start producing memory until 2030. The company’s business chief Sumit Sadana <a href="https://www.cnbc.com/2026/01/10/micron-ai-memory-shortage-hbm-nvidia-samsung.html">told CNBC last week</a>, “We’re sold out for 2026.”&nbsp;</p>

<p class="has-text-align-none">None of this means that, if you go to the smartphone store in six months, you’re not going to be able to buy one — or that it will be twice as expensive. On the contrary, device manufacturers want to avoid sticker shock. What you’ll probably see, however, is that the price of the base model stays the same, but the components inside of it aren’t as good as they would have been. If you want the version with more memory, you’ll pay an even higher premium for those specs than you would have last year.&nbsp;</p>

<p class="has-text-align-none">“It&#8217;s not over yet in terms of prices going up,” said Reith.&nbsp;</p>

<p class="has-text-align-none">We don’t yet know how this ends. On one hand, the data center boom that’s gobbling up all the memory is very much tied to the AI industry, which <a href="https://www.vox.com/today-explained-newsletter/365292/ai-bubble-nvidia-chatgpt-stock-market-crash">may</a> or <a href="https://www.vox.com/technology/464187/openai-chatgpt-ai-bubble-nvidia-stock">may not</a> be a bubble about to pop. On the other, the trend of rising prices spans all industries. While the rate of inflation has held steady, things <a href="https://www.wsj.com/economy/consumer-price-index-inflation-december-2025-5e292092?gaa_at=eafs&amp;gaa_n=AWEtsqfjAUQifqVqXM8mJmWj0tsyxhX3G36DrnWNmuMjrGyWNeS-KNmBJWd4O1C5wY4%3D&amp;gaa_ts=6967f9d3&amp;gaa_sig=_PCtjbYgYKhMMCPpaEWXp9hOmbT9c9xdoRAlQbDc8tv7VbP5QrFs0jsAF07ip1mtIzxaVPNwh0AXnSZFckUi2Q%3D%3D">cost more than they did a year ago</a>, and they’re not getting any cheaper. If smartphone makers or laptop manufacturers realize they can sell a worse product at the same price as the better one, they might want to do that, regardless of any shortages.&nbsp;</p>

<p class="has-text-align-none">When we talk about the affordability crisis, we’re not exactly talking about an expensiveness crisis. Affordable means reasonable. It doesn’t feel reasonable that the average consumer gets saddled with crappier products as the AI industry <a href="https://www.cnbc.com/2025/08/10/ai-artificial-intelligence-billionaires-wealth.html">creates billionaires at a record pace</a>. The world is not ending any time soon, but you’re probably starting to feel the effects of the shift in one way or another.</p>

<p class="has-text-align-none"><em>A version of this story was also published in the User Friendly newsletter.&nbsp;<strong><a href="https://www.vox.com/pages/user-friendly-tech-newsletter-signup">Sign up here</a></strong>&nbsp;so you don’t miss the next one!</em></p>
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			<entry>
			
			<author>
				<name>Adam Clark Estes</name>
			</author>
			
			<title type="html"><![CDATA[AI’s ultimate test: Making it easier to complain to companies]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/technology/474380/chatgpt-openai-google-gemini-ustomer-service" />
			<id>https://www.vox.com/?p=474380</id>
			<updated>2026-01-13T16:16:11-05:00</updated>
			<published>2026-01-10T07:30:00-05:00</published>
			<category scheme="https://www.vox.com" term="Artificial Intelligence" /><category scheme="https://www.vox.com" term="Even Better" /><category scheme="https://www.vox.com" term="Innovation" /><category scheme="https://www.vox.com" term="Life" /><category scheme="https://www.vox.com" term="Technology" /><category scheme="https://www.vox.com" term="User Friendly" />
							<summary type="html"><![CDATA[The weirdest thing happened to me recently. I contacted a customer service department and enjoyed it. I sent an email, heard back promptly, and got a refund. What was most notable about the positive problem-solving experience was the fact that I couldn’t tell if there was a human other than me involved. It dawned on [&#8230;]]]></summary>
			
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<p class="has-text-align-none">The weirdest thing happened to me recently. I contacted a customer service department and enjoyed it. I sent an email, heard back promptly, and got a refund. What was most notable about the positive problem-solving experience was the fact that I couldn’t tell if there was a human other than me involved.</p>

<p class="has-text-align-none">It dawned on me, however briefly, that the prophecies were finally coming true. AI was finally making it easier for me to complain to companies and get results. At least that’s what I wanted to believe.</p>

<p class="has-text-align-none">Customer service is supposed to be one of those things that AI can just do. Indeed, that one good experience was powered by an AI-first company called Intercom. They have an AI agent <a href="https://www.intercom.com/suite">called Fin</a> that handles most of its clients’ queries. Why not all of them?</p>

<p class="has-text-align-none">“I’m confident that a lot of current customer support that happens over a phone or computer, those people will lose their jobs, and that’ll be better done by an AI,” OpenAI CEO Sam Altman <a href="https://www.businessinsider.com/sam-altman-says-ai-will-speed-up-job-turnover-hit-service-roles-first-2025-9">told Tucker Carlson</a>, of all people, in September.&nbsp;</p>

<p class="has-text-align-none">Altman is hardly the only Silicon Valley executive pushing to automate customer service. Last year, Salesforce <a href="https://fortune.com/2025/09/02/salesforce-ceo-billionaire-marc-benioff-ai-agents-jobs-layoffs-customer-service-sales/">cut 4,000 customer service jobs</a> in favor of AI tools, and Verizon <a href="https://www.theverge.com/news/691810/verizon-google-gemini-ai-chatbot-customer-service">launched a chatbot</a> powered by Google Gemini as its front door for customer service. Then there’s Klarna, whose CEO <a href="https://www.nytimes.com/2025/02/02/business/klarna-ceo-ai.html">bragged about replacing humans</a> with AI <a href="https://www.bloomberg.com/news/articles/2025-05-08/klarna-turns-from-ai-to-real-person-customer-service">before backtracking</a> last May and launching a recruiting drive to hire more human customer service agents.</p>

<p class="has-text-align-none">There’s the rub. It turns out that AI, and especially generative AI, is really good at doing some things…until it isn’t. That’s why you <a href="https://x.com/NateSilver538/status/2008300663273357560">still have to fact-check</a> everything ChatGPT tells you and why, even though they’re good at diagnosing certain medical conditions, chatbots <a href="https://www.vox.com/technology/461840/chatgpt-ai-google-medical-symptoms">can’t replace human doctors</a>. When it comes to customer service, AI can be good at simple tasks, like issuing refunds, but terrible at handling more complicated cases, especially when customers are upset and could benefit from some human empathy. To quote <em>Anchorman</em>, “Sixty percent of the time, it works every time.”</p>

<p class="has-text-align-none">Still, human customer service agents are losing their jobs to AI in large numbers, and have been for the last few years, both <a href="https://www.nytimes.com/2023/07/19/business/call-center-workers-battle-with-ai.html">in the United States</a> and abroad. Whether to cut costs or look cool, a lot of companies rolled out AI-powered chatbots as the first point of contact for customers, only to realize that customers actually hate this concept. Now, these organizations are pulling back from those plans, according to <a href="https://www.gartner.com/en/experts/brad-fager">Brad Fager</a>, chief of research for customer service and support leaders at Gartner.</p>

<p class="has-text-align-none">“The idea that you could replace your workforce is really just not viable, and it&#8217;s not even preferable,” Fager told me, noting that executives might think replacing human agents with AI is a good way to cut costs. “The reality is it’s just not working.”</p>

<p class="has-text-align-none">There’s also evidence that customers just don’t like interacting with AI. One 2024 Gartner survey found that <a href="https://www.gartner.com/en/newsroom/press-releases/2024-07-09-gartner-survey-finds-64-percent-of-customers-would-prefer-that-companies-didnt-use-ai-for-customer-service">61 percent of customers would prefer</a> companies didn’t use AI at all for customer service, and 53 percent of them would consider switching to a competitor if they did. As Fager explained to me, Gartner has broadly taken the stance that AI and automation <a href="https://www.gartner.com/en/newsroom/press-releases/2024-07-09-gartner-survey-finds-64-percent-of-customers-would-prefer-that-companies-didnt-use-ai-for-customer-service">will transform</a> the future of customer service, but that humans will play a big role in that transformation. And to many customers’ delight, a lot of the AI integration will happen on the back end, helping human agents do their jobs better rather than leading interactions. The customers themselves may never know that AI was involved.</p>

<p class="has-text-align-none">This approach reminded me of <a href="https://www.nber.org/papers/w31161">a study I read a couple of years ago</a> from researchers at MIT and Stanford who looked into how generative AI improved productivity in call center workers. It did, mostly for the less experienced agents. With access to an AI tool that offered real-time suggestions on how to handle calls, the workers were able to resolve 14 percent more cases per hour. The tool had been trained on data from more experienced agents and could even help novice workers be more empathetic to customers.&nbsp;</p>

<p class="has-text-align-none">Contrast this with what you’ve probably experienced with chatbots: the AI version of a phone tree. This is where you ask a customer service bot for help and are met with a menu of options prompting you to narrow down your request in order to get you to the correct, probably AI-powered agent. It’s a slightly updated version of the infuriating phone tree that asks you to say or press one for billing, two for technical support, and so forth.&nbsp;</p>

<p class="has-text-align-none">These front-end solutions to identify customers and their needs are essentially AI tools bolted onto old customer service systems, and they’re awful. <a href="https://www.umb.edu/directory/wernerkunz/">Werner Kunz</a>, a professor of marketing at the University of Massachusetts Boston, argues that a lot of companies are doing this just to do something with AI.&nbsp;</p>

<p class="has-text-align-none">“It doesn&#8217;t work very well,” he told me. “The failure rate is way too high in comparison to the older systems, and if this is what companies are using AI at the moment for, I think it destroys customer relationships.” Kunz added that using AI in the backend would provide better results in a safer environment, and also, “Who cares about if you use AI or not?”</p>

<p class="has-text-align-none">Which brings me back to my recent, surprisingly positive customer service experience. I reached out to Intercom, the company that built the software, and confirmed that it was an AI agent that solved my problem. There was no phone tree analog and, in a sense, no fight with a chatbot to reach a human agent. Fin, the AI agent, registered my complaint, offered me a solution in a human-sounding email — there were even emojis used in the correct context — and closed the case before I even considered getting annoyed.&nbsp;</p>

<p class="has-text-align-none">It wouldn&#8217;t quite be correct to say that customer service, thanks to AI, is finally starting to get good. As Kunz and Fager explained, lots of companies are getting it wrong by using AI for the wrong things or tacking it onto legacy systems. However, Intercom co-founder and chief strategy officer Des Traynor says that going all in on AI is the best way to give customers what they want: instant outcomes.&nbsp;</p>

<p class="has-text-align-none">“You don&#8217;t want to wait,” Traynor said. “It&#8217;s the same reason why people Google before they pick up the phone: People just want instant resolution to problems and that’s what AI offers.” He added, “It’s just categorically better for users — when it works.”</p>

<p class="has-text-align-none">Traynor admitted that AI ushered in an era of software that left people wondering if it worked, and that problem guided the development of Fin. He said his company “put a phenomenal amount of time into building an AI evaluation engine” and “torture-tests every release” to make sure Fin doesn’t hallucinate or get things wrong. As a result, Fin resolves a million customer queries a week with a 67 percent resolution rate, which is not 100 percent, but Traynor said that number is going up 1 percent every month. He conceded that some interactions needed human intervention, but in most cases, the AI can get the job done better. In my case, that was true.</p>

<p class="has-text-align-none">The big problem here, if you’re a consumer, is that you don’t necessarily get to choose how any given company is handling its customer service. There’s also a sort of income equality gap between the haves and the have-nots, whereby bigger companies, like Amazon, can invest more and offer better customer service and small companies, like local utility boards, just do the best they can.</p>

<p class="has-text-align-none">What’s clear, however, is that a transformation is happening. There are signals that complaining to companies is getting easier to do but also strong evidence that many companies will continue to make it difficult, even though they want to make it easier. AI is here to help make things work better, but only if it can stop making them worse first.</p>

<p class="has-text-align-none"><em>A version of this story was also published in the User Friendly newsletter.&nbsp;<strong><a href="https://www.vox.com/pages/user-friendly-tech-newsletter-signup">Sign up here</a></strong>&nbsp;so you don’t miss the next one!</em></p>
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									</content>
			
					</entry>
			<entry>
			
			<author>
				<name>Adam Clark Estes</name>
			</author>
			
			<title type="html"><![CDATA[What podcasts do to our brains]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/technology/470004/podcasts-tiktok-attention-brains-multitasking" />
			<id>https://www.vox.com/?p=470004</id>
			<updated>2025-12-26T06:10:26-05:00</updated>
			<published>2025-12-26T06:10:00-05:00</published>
			<category scheme="https://www.vox.com" term="Business &amp; Finance" /><category scheme="https://www.vox.com" term="Even Better" /><category scheme="https://www.vox.com" term="Life" /><category scheme="https://www.vox.com" term="Media" /><category scheme="https://www.vox.com" term="Money" /><category scheme="https://www.vox.com" term="Podcasts" /><category scheme="https://www.vox.com" term="Technology" /><category scheme="https://www.vox.com" term="Technology &amp; Media" /><category scheme="https://www.vox.com" term="The Highlight" />
							<summary type="html"><![CDATA[This story was originally published in The Highlight, Vox’s member-exclusive magazine. To get early access to member-exclusive stories every month, join the Vox Membership program today. The most embarrassing thing happened to me recently. It was twilight, and I was walking my dog around the quiet Brooklyn neighborhood where I’ve been living for about a year. Then [&#8230;]]]></summary>
			
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<p class="has-text-align-none"><em>This story was originally published in </em><a href="https://www.vox.com/the-highlight/471072/welcome-to-the-december-issue-of-the-highlight"><em>The Highlight</em></a><em>, Vox’s member-exclusive magazine. To get early access to member-exclusive stories every month, </em><a href="https://www.vox.com/support-membership?itm_campaign=article-header-Q42024&amp;itm_medium=site&amp;itm_source=in-article"><em>join the Vox Membership program today</em></a><em>.</em></p>

<p class="has-text-align-none">The most embarrassing thing happened to me recently. It was twilight, and I was walking my dog around the quiet Brooklyn neighborhood where I’ve been living for about a year. Then I heard a sound that I couldn’t place at first. I stopped in my tracks and then realized: Crickets were chirping.&nbsp;</p>

<p class="has-text-align-none">It was my first time hearing crickets in my new neighborhood because it was one of the first times I’d walked through it without AirPods jammed into my ears.</p>

<p class="has-text-align-none">This happened for a reason. Earlier this year, I had the sudden realization that I was listening to too many podcasts and had been for years. What started out as a way to distract myself on long subway rides became a compulsion on long walks during the pandemic. The next thing I knew I’d be catching up on <em>The Daily</em> while washing dishes or listening to five minutes of <em>Radiolab</em> as I took out the trash. Soon, all of my quiet moments were filled with other people’s voices, and I felt like I couldn’t think my own thoughts, even when I sat in silence. So I decided to quit podcasts for a month.</p>

<p class="has-text-align-none">It’s remarkable what quitting something you enjoy can do to your worldview. But quitting podcasts also did something to my brain. As days stretched into weeks, I started to recognize some order returning to my thoughts. Whereas podcasts kept my mind occupied at all times, the absence of them created space for me to focus on one thing. My attention span improved. I read a couple of books. I smiled at my neighbors. I noticed the crickets.</p>

<p class="has-text-align-none">You could chalk all this up to a placebo effect. I decided to be more present and so I was. It’s like if you decide to stop drinking for Dry January and feel healthier the very next day. But suspecting there was more going on upstairs, I reached out to psychologists, neuroscientists, and other researchers who study cognition. They explained the science behind the brain’s default mode network, which controls your train of thought, and processes like perception, which helps us filter information to understand the world around us, as well as executive function, which refers to your ability to plan and to focus. Indeed, by turning off one relentless stream of stimulus, I was freeing up bandwidth in my brain. By not listening to other people’s stories, I could better narrate my own.</p>

<div class="wp-block-vox-media-highlight vox-media-highlight">
<h2 class="wp-block-heading">Key takeaways</h2>



<ul class="wp-block-list">
<li>The human brain is incapable of multitasking. Any time you think you’re multitasking, you’re actually switching tasks rapidly, and that comes at a cognitive cost.<br></li>



<li>Silence activates the brain’s “default mode” — and that’s good. Quiet time makes space for self-reflection, planning, and daydreaming.<br></li>



<li>Simple sensory experiences, like walking outside without headphones, restore cognitive resources far better than using podcasts as background during breaks.</li>
</ul>
</div>

<p class="has-text-align-none">That conclusion sounds a bit obvious. What was less obvious to me was that listening to podcasts while doing literally anything else amounts to multitasking, which is impossible. The human brain works like an analog computer, processing packets of information one at a time, and our minds are very limited in bandwidth, according to <a href="https://ekmillerlab.mit.edu/earl-miller/">Earl Miller</a>, a professor of neuroscience at MIT.&nbsp;</p>

<p class="has-text-align-none">“When you think you&#8217;re multitasking, what you&#8217;re doing is task switching,” Miller told me. “Your brain is rapidly switching from one task to another all the time, and you don&#8217;t notice it. But it comes at a cognitive cost.”&nbsp;</p>

<p class="has-text-align-none">Thanks largely to smartphones, we’ve become a society of meandering multitaskers. With screens constantly in our peripheral vision — or in my case, earbuds always in my head — we’re switching back and forth between the real and the virtual world. Meanwhile, some of the most popular apps on those devices are designed to hold as much of our attention for as long as possible. Podcasts invite you to listen to the next episode. Instagram impels you to keep you scrolling. TikTok wants you to keep watching.&nbsp;</p>

<p class="has-text-align-none">As we increasingly split our attention, we end up living in the real world in a diminished capacity. Our brains didn’t evolve to live like this.&nbsp;</p>

<h2 class="wp-block-heading"><strong>Losing track of silence</strong></h2>

<p class="has-text-align-none">It would be handy to blame smartphones for all my distractions, but the problem dates back to the ’90s when the Walkman ruled my youth. My family ran a restaurant in Tennessee, where I was in charge of washing dishes, hundreds of them, several nights a week. In pursuit of just a little bit of distraction, I spent those hours listening to mixtapes.</p>

<p class="has-text-align-none">Then I went to college in the early 2000s and got my first iPod, the device for which podcasts are named. With 10,000 songs in my pocket, I’d walk around campus attached to my earbuds. It was around this time that I learned how music could actually help me focus — but only if it was familiar and usually lyric-free. Then came life with an iPhone in New York, riding the subway with AirPods, and an itch to consume more and more information in my free time.&nbsp;</p>

<figure class="wp-block-pullquote"><blockquote><p>It turns out silence is really good for you.&nbsp;</p></blockquote></figure>

<p class="has-text-align-none">It wasn’t just me, either. Between 2015 and 2025, the amount of time Americans spent listening to podcasts <a href="https://www.edisonresearch.com/wp-content/uploads/2025/07/The-Podcast-Consumer-2025-revised-FINAL.pdf">increased by 355 percent</a>. About a quarter of those listeners spend <a href="https://www.edisonresearch.com/the-podcast-consumer-2024-by-edison-research/">more than 10 hours a week</a> with their podcasts. Writing in New York Magazine a few years ago, journalist Sirena Bergman admitted to <a href="https://www.thecut.com/2017/10/what-is-listening-to-podcasts-all-day-doing-to-my-brain.html">spending 35 hours a week listening to podcasts</a> and wondered the same thing as me: What is all this content doing to my brain?</p>

<p class="has-text-align-none">Listening to a work week’s worth of podcasts deprives your brain of a lot of silence. And it turns out silence is really good for you.&nbsp;</p>

<p class="has-text-align-none">There’s a mountain of scientific evidence for this. In 2005,<strong> </strong>medical researcher Luciano Bernardi studied the physiological effects <a href="https://pmc.ncbi.nlm.nih.gov/articles/PMC1860846/">of listening to different styles of music</a>. Much to his surprise, his subjects were most relaxed — their blood pressure dropped, their heart rate slowed — during the random two minutes of silence between the songs. Ten years later, neurobiologist Imke Kirste exposed different groups of mice to certain sounds, everything from Mozart to white noise to nothing at all, for two hours a day. Exposure to sound led to neurogenesis in all of the mice, but <a href="https://pubmed.ncbi.nlm.nih.gov/24292324/">those new cells turned into functioning neurons</a> only in the mice exposed to silence. In other words, an absence of input actually made their brains grow.</p>

<p class="has-text-align-none">Silence also allows your brain to create an internal narrative. Neuroscientist Marcus Raichle and a team of Washington University researchers <a href="https://pubmed.ncbi.nlm.nih.gov/11209064/">called the baseline state of an unstimulated brain the “default mode”</a> — and it’s actually quite active even when at rest. <a href="https://www.psychologytoday.com/us/blog/experimentations/202506/the-default-mode-network-as-core-consciousness#:~:text=The%20default%20mode%20network%20(DMN)%20is%20a,the%20SN%2C%20which%20shifts%20focus%20between%20networks.">Self-reflection happens</a> when your brain’s in this default mode network. It’s then that we construct our autobiographical narrative, and that we daydream.&nbsp;</p>

<p class="has-text-align-none">The regions of the brain that light up in default mode also <a href="https://direct.mit.edu/jocn/article-abstract/9/5/648/3379/Common-Blood-Flow-Changes-across-Visual-Tasks-II?redirectedFrom=fulltext&amp;utm_source=chatgpt.com">deactivate when your brain is doing other things</a>. When you’re listening to a podcast, for example, it’s more difficult for your mind to wander. As <a href="https://vcresearch.berkeley.edu/faculty/alexander-huth">Alexander Huth</a>, a neuroscientist at the University of California Berkeley, explained to me, the external narrative takes over your internal narrative.</p>

<p class="has-text-align-none">Podcasts specifically make it hard to think your own thoughts, because you’re focusing on someone else’s story. Huth and his colleagues used an MRI machine to <a href="https://www.nature.com/articles/nature17637">record people’s brain activity while they listened to shows</a>, like “The Moth Radio Hour.” This allowed them to make a map of people’s sensory, emotional, and memory networks. Notably, Huth told me, “all the default mode network areas track the content of a story,” whether you’re listening to it in a podcast or around a campfire.&nbsp;</p>

<p class="has-text-align-none">“When somebody is telling you a story you still have this running train of thought happening, but it&#8217;s not your internally generated one,” Huth said. “You&#8217;re following somebody else&#8217;s running train of thought.”</p>

<p class="has-text-align-none">You can switch back and forth between the podcast and your internal dialogue. But task-switching comes with a cognitive cost. As I’d noticed on my distracted subway rides, your mind can’t wander far when it’s being pulled in another direction.&nbsp;</p>

<p class="has-text-align-none">Self-reflection, by the way, is super important. It improves everything from <a href="https://www.library.hbs.edu/working-knowledge/reflecting-on-work-improves-job-performance">your performance at work</a> to <a href="https://www.sciencedirect.com/science/article/abs/pii/S0191886921006139#:~:text=Introduction,reflection%2C%20coping%20insight%20and%20resilience.">your resilience to stress</a>. Positive thinking when your brain is in default mode can also <a href="https://pmc.ncbi.nlm.nih.gov/articles/PMC10684270/">just make you feel happier</a>.</p>

<h2 class="wp-block-heading"><strong>The multitasking dilemma</strong></h2>

<p class="has-text-align-none">The crickets incident happened in the second week of my experiment, and it didn’t take a neuroscience lesson for me to understand why. Once I stopped listening to podcasts, I started listening to the world. I heard birds singing, leaves rustling, and horns honking. What happened in the space between — my mind wandered, I thought about the day, I made plans — did have a more sophisticated scientific explanation. With my brain left in default mode longer, my capacity for self-reflection rebounded.</p>

<p class="has-text-align-none">If I’m being honest, I got bored, too. This was a good thing, for the most part. I did miss being distracted from chores, though. My subway rides felt longer, and driving seemed less fun. Podcasts, I realized, were how I filled the idle but slightly annoying minutes of my days. It didn’t feel like missing out on much if I were listening to a history podcast while washing dishes or folding laundry. Quite the contrary: I was learning about <a href="https://wondery.com/shows/tides-of-history/episode/5629-the-rise-and-fall-of-the-medici-bank/">how the Medici family shaped the banking system of the Middle Ages</a> or <a href="https://slate.com/podcasts/decoder-ring/2025/01/how-the-1990s-swing-revival-went-from-cool-to-corny">why the swing dancing craze of the 1990s fizzled out so fast</a>. But I would also find myself slightly distracted and needing to rewind the episode to relisten to something I missed.</p>

<figure class="wp-block-pullquote"><blockquote><p>The problem with doing two things at once is that you typically can’t.</p></blockquote></figure>

<p class="has-text-align-none">Again, the problem with doing two things at once is that you typically can’t. Not all tasks are created equal, of course. Learning medieval history is cognitively demanding, in part, because your brain is taking in a lot of new information. Washing dishes is not, since you’ve done it so many times the task has become automatic.&nbsp;</p>

<p class="has-text-align-none">“These automatic behaviors do not rely on the same neural network that is important for attention and cognitive control,” said René Marois, a neuroscience professor at Vanderbilt. “But even during these automatic behaviors, something can happen that will require attention and cognitive control and that&#8217;s when things can go awry.”</p>

<p class="has-text-align-none">This is why, when my experiment ended, I did not return to my old habit of driving and listening to podcasts. Driving is automatic enough that it’s not hard to follow a podcast, but paying close attention to a good episode is distracting enough that I might miss a turn, or worse.</p>

<p class="has-text-align-none">Human evolution is to blame here. Our brains evolved on a savannah, in an information-poor environment where there wasn’t a lot to pay attention to, explained Miller, the MIT professor. That’s why we now have mechanisms to focus intently on one thing at a time. At the same time, we developed a thirst for new information, like rustling bushes, since that could indicate a threat, like a tiger ready to attack.&nbsp;</p>

<p class="has-text-align-none">“Back when our brains first evolved, that was fine,” said Miller. “But now, in this new world we&#8217;re living in with all these screens and sources of information available to us, it&#8217;s a perfect storm of cognitive confusion that our brains have not evolved to deal with.”</p>

<p class="has-text-align-none">That said, there is evidence that pairing certain tasks can improve attention and focus. For a 2005 study, researchers from Vrije Universiteit Amsterdam <a href="https://research.vu.nl/ws/portalfiles/portal/2043913/178424.pdf">showed subjects two targets on a screen</a>, a split second apart. Most people couldn’t spot the second due to a so-called attentional blink. The researchers theorized that people were overinvesting their attention in the task. When they played some background music, however, they got better at spotting the second target. The slight distraction offered by music put them in a diffused state of attention, slightly improving their focus.</p>

<p class="has-text-align-none">This might help explain why I can write while listening to minimal techno but not to folk music. The electronic beats take the edge off, while the woodsy lyrics engage the parts of my brain that process language. Or, if I’m back in my ancestral savannah, the grass rustling in the breeze is calming, while a surprising snarl is cause for alarm.</p>

<h2 class="wp-block-heading"><strong>Listening with intent&nbsp;</strong></h2>

<p class="has-text-align-none">It’s really hard to stop multitasking in the 21st century. Even during my podcast experiment, which ended with me being rather obsessed with quiet time, I’d find myself reaching for my phone during conversations or chatting in Slack while finishing up a draft. But knowing what I now know about how our brains work, I have a new reverence for break time.</p>

<p class="has-text-align-none">This is old advice: When you find yourself stuck on something, put it down and come back later with fresh eyes. But to build on that, when you take a break, don’t switch from your laptop to TikTok. Go outside and look at a tree.</p>

<figure class="wp-block-pullquote"><blockquote><p>Listening to podcasts, relaxing as it may seem, depletes your cognitive resources.</p></blockquote></figure>

<p class="has-text-align-none">“One of the best things that people can do is to take a break, go outside in nature,” said <a href="https://substack.com/@gloriamark1">Gloria Mark</a>, professor of informatics at the University of California Irvine and author of <a href="https://gloriamark.com/"><em>Attention Span</em></a>. “Just being away from media and using our full range of senses can help restore our cognitive resources.”</p>

<p class="has-text-align-none">Your brain runs on cognitive resources, and focusing on tasks drains those resources as the day goes on. Doing a hard math problem costs you cognitive resources. So does having an intense discussion. Listening to podcasts, relaxing as it may seem, depletes your cognitive resources, too. If you’re trying to do two things at once, you’re task switching, forcing your brain to retrieve specific information for each task, and wearing yourself out. As a result, it takes longer to do each task, and you’ll probably make more mistakes. You’ll also be more stressed along the way.</p>

<p class="has-text-align-none">Listening to podcasts while doing at least one other thing used to be my break time. I wouldn’t necessarily care what the podcast was about or absorb the information therein. I’d just let the media wash over me like a river over stones.</p>

<p class="has-text-align-none">This was, in retrospect, a lousy way to unwind. These days, I wear my headphones less. I actually look at my phone less, if only because I’m not constantly pulling up a fresh podcast. When I walk my dog, I walk to the park and listen to the swaying grass and listen to the trees. The only thing sweeter than the sound of crickets there is the occasional sigh of silence.</p>

<p class="has-text-align-none"><em><strong>Correction, December 3, 5 pm ET: </strong>A previous version of this post misstated the university where Gloria Mark works.</em></p>

<p class="has-text-align-none"></p>
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				<name>Adam Clark Estes</name>
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			<title type="html"><![CDATA[Here’s a glimmer of hope about AI and jobs]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/technology/470688/ai-jobs-chatgpt-bubble" />
			<id>https://www.vox.com/?p=470688</id>
			<updated>2025-11-26T16:31:26-05:00</updated>
			<published>2025-11-28T06:45:00-05:00</published>
			<category scheme="https://www.vox.com" term="Artificial Intelligence" /><category scheme="https://www.vox.com" term="Big Tech" /><category scheme="https://www.vox.com" term="Emerging Tech" /><category scheme="https://www.vox.com" term="Even Better" /><category scheme="https://www.vox.com" term="Innovation" /><category scheme="https://www.vox.com" term="Life" /><category scheme="https://www.vox.com" term="Technology" /><category scheme="https://www.vox.com" term="Technology &amp; Media" /><category scheme="https://www.vox.com" term="User Friendly" />
							<summary type="html"><![CDATA[The most recent jobs numbers paint a pretty grim picture of the labor market and the apparent havoc AI is wreaking on it. After warnings about unemployment among recent grads earlier this year, the newest report&#160; suggests that AI’s impact is reaching a broader group of workers. There were over 150,000 layoffs in October, which [&#8230;]]]></summary>
			
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<p class="has-text-align-none">The most recent jobs numbers paint a pretty grim picture of the labor market and the apparent havoc AI is wreaking on it. After <a href="https://www.theatlantic.com/economy/archive/2025/04/job-market-youth/682641/">warnings about unemployment among recent grads</a> earlier this year, the newest report&nbsp; suggests that AI’s impact is reaching a broader group of workers. There were <a href="https://www.reuters.com/business/world-at-work/layoffs-us-october-surge-two-decade-high-challenger-data-shows-2025-11-06/?utm_source=chatgpt.com">over 150,000 layoffs in October</a>, which makes it the worst October for layoffs in over two decades, and about 50,000 of those have been attributed to AI. Overall, 2025 has seen more job cuts <a href="https://www.challengergray.com/blog/october-challenger-report-153074-job-cuts-on-cost-cutting-ai/">than any year since 2020</a>.</p>

<p class="has-text-align-none">It’s too soon to tell how much AI is really to blame for these job losses, even if companies are blaming AI in public statements. A team of researchers from the Yale Budget Lab and Brookings <a href="https://budgetlab.yale.edu/research/evaluating-impact-ai-labor-market-current-state-affairs">has argued</a> that the broader labor market isn’t being disrupted any more by AI than it was by the internet or PCs, and that recent college grads are being displaced due to sector-specific factors. Anthropic CEO Dario Amodei, however, has predicted that AI <a href="https://www.axios.com/2025/05/28/ai-jobs-white-collar-unemployment-anthropic">could eliminate half</a> of entry-level white collar jobs. So, which is it?</p>

<p class="has-text-align-none">There is a lot we don’t know about what will happen with AI in general —&nbsp;<a href="https://www.vox.com/technology/464187/openai-chatgpt-ai-bubble-nvidia-stock">looking at you, AI bubble</a> — and it’s too soon to tell whether AI will actually deliver on its most ambitious promises or be more transformative than past tech revolutions.&nbsp;</p>

<p class="has-text-align-none">But, to shed some light on the jobs question in particular, I called up <a href="https://futuretech.mit.edu/team/neil-thompson">Neil Thompson</a>, principal research scientist at MIT’s Computer Science and Artificial Intelligence Lab (CSAIL). He’s been studying everything from <a href="https://www.wired.com/story/the-ai-industrys-scaling-obsession-is-headed-for-a-cliff/?utm_source=chatgpt.com">why diminishing returns on frontier models will shape AI’s future</a> to <a href="https://www.politico.com/news/2025/10/16/ai-job-cuts-problems-trump-economy-00610403">how automation changes the value of labor</a>. Our conversation has been edited for length and clarity.</p>

<p class="has-text-align-none"><strong>For the past couple of years, your work has </strong><a href="https://mitsloan.mit.edu/ideas-made-to-matter/a-new-look-how-automation-changes-value-labor"><strong>pushed back</strong></a><strong> on the idea that automation is always bad for workers and that AI will take all of our jobs. But, in the past few months, we&#8217;ve seen </strong><a href="https://www.bloodinthemachine.com/p/what-the-hell-is-going-on-with-ai"><strong>tens of thousands of job losses</strong></a><strong> attributed to AI. What’s going on?</strong></p>

<p class="has-text-align-none">My guess is that we have two different phenomena going on at the same time. One is that AI is becoming more prevalent in the economy. I think, for some cases, like customer service, that&#8217;s probably pretty legitimate. Indeed, these systems seem awfully good at those tasks, and so, there are going to be some jobs that are being taken over by these systems.&nbsp;</p>

<p class="has-text-align-none">At the same time, it would be surprising to me if these systems were able to do as many things as the job loss numbers imply. And so, I suspect that there&#8217;s also a mix of either people deciding to cut the jobs and put some of that blame on AI, or they’re cutting the jobs in advance with an aim to do more AI. They&#8217;re sort of pushing their businesses towards it and seeing what&#8217;s going to happen.&nbsp;</p>

<p class="has-text-align-none"><strong>Why is there such dissonance between those who say </strong><a href="https://www.axios.com/2025/05/28/ai-jobs-white-collar-unemployment-anthropic"><strong>AI will take away half our jobs</strong></a><strong> and those who say </strong><a href="https://budgetlab.yale.edu/research/evaluating-impact-ai-labor-market-current-state-affairs"><strong>AI isn’t the reason</strong></a><strong> we’re seeing so much upheaval in the labor market?</strong></p>

<p class="has-text-align-none">A whole bunch of people are talking about incredibly rapid change — a capability increase, which could do things that humans can do. For most businesses there are very large last-mile costs that are involved with actually adopting these systems. Someone using ChatGPT just in the interface is very different than “we now run our business and trust that every time the system is going to run, it&#8217;s going to get it right.” That&#8217;s a different level. You often need to bring in specific data. There are a lot of costs that come with that. So, these last-mile costs can be very important and can really slow adoption even when systems are quite good.&nbsp;</p>

<p class="has-text-align-none">Apart from that cost, there&#8217;s also a matter of a system being good, and a system being good enough to be better than a human. They’re not quite the same thing.&nbsp;</p>

<p class="has-text-align-none"><br><strong>Earlier this year, you published </strong><a href="https://economics.mit.edu/sites/default/files/2025-06/Expertise-Autor-Thompson-20250618.pdf"><strong>a paper</strong></a><strong> with your MIT colleague David Autor that used expertise as a framework for understanding how automation affects the value of labor. Historically, it’s not all bad, right?</strong></p>

<p class="has-text-align-none">When we think of automation, we have in our mind a sort of doom scenario, where, as automation happens, the number of jobs that are out there in that occupation go down, the wages in that occupation go down, and you&#8217;re like, “boy, this has been a pretty terrible story.”&nbsp;</p>

<p class="has-text-align-none">But, if you look at the last 40 years of automation — this is not AI automation, this is just computerization and things like that — we know that a lot of routine tasks were automated by this process. If you look at people who had routine tasks, what you find is a bunch of that stuff got automated, but also their wages didn&#8217;t go down. Some went up, some went down. That’s kind of a puzzle.<br><br>What we think is going on is that, when automation happens to a particular occupation, it really, really matters which of the tasks of that occupation are getting automated. In particular, if you have automation of high-expert tasks — so the things that you do that are most expert — that has one effect, and if you have automation at the least-expert tasks, you&#8217;ll get a different effect.&nbsp;</p>

<p class="has-text-align-none"><strong>Can you give me a couple of examples?</strong><br><br>Think about taxi drivers. The most expert thing you did was know all of the roads in a city. You knew all the little back roads. You knew all the little shortcuts. You were the expert on that. Then, Google Maps and MapQuest come in, and all of a sudden, anybody who can drive a car can do a pretty good job of doing that. In that case, your most expert tasks got automated away. Because the most expert things are gone, your wages go down.&nbsp;</p>

<p class="has-text-align-none">But, counter to this doom cycle version of this, wages go down, but the number of people in that profession goes up, because now, a whole bunch of people who didn&#8217;t used to know all the streets can suddenly drive an Uber.&nbsp;</p>

<p class="has-text-align-none">At the other extreme, think of proofreaders. Spellcheck comes in. A whole bunch of stuff that they used to do is now automated, but it was the least expert thing that they did. The meaningful thing they did was to reorganize your paragraphs and make sure that you were thinking about the right thing and phrasing things in the right way, not the spelling part.&nbsp;</p>

<p class="has-text-align-none">So, if you look at what happens to them, their least expert tasks got automated. What was left was more expert. And so, because they were using their expert stuff more of the time, their wages have actually gone up faster than the average — but there are now fewer of them.&nbsp;</p>

<p class="has-text-align-none">So, you have this interesting effect where the Uber drivers’ wages went down, but there were more of them. And for the proofreaders, wages went up, and there were fewer of them. And both of those have pluses and minuses.&nbsp;</p>

<p class="has-text-align-none"><strong>So, clearly, AI is not the first technology to automate aspects of work in the computer era. But does the same expertise framework hold true further back in history? Would we see similar patterns in the Industrial Revolution and automating textile workers&#8217; work?&nbsp;</strong></p>

<p class="has-text-align-none">One of the examples that my co-author likes to talk about is skilled artisans. Think about the wheelwrights, and the blacksmith, and all of those people, these used to be incredibly expert jobs. And through industrialization, we figured out how to do that on production lines and other places where the average expertise was lower, but there were vastly more wheels being produced and vastly more people involved in the production of wheels.</p>

<p class="has-text-align-none">And then, of course, we have lots of modern examples as automation comes in, and some of the things that we do get automated, we actually become more expert in the things we&#8217;re doing because we don&#8217;t have to do the basic things anymore.&nbsp;</p>

<p class="has-text-align-none"><strong>Companies like Google and OpenAI are promising that their technology will do much more than automate basic tasks, and they’re spending hundreds of billions of dollars on infrastructure to make it — call it artificial general intelligence or superintelligence — happen. We’re hearing </strong><a href="https://www.vox.com/technology/464187/openai-chatgpt-ai-bubble-nvidia-stock"><strong>a lot</strong></a><strong> about an AI bubble lately, because it’s not clear if these tools will actually work before the bill comes due. How will we know when AI has proven itself?</strong></p>

<p class="has-text-align-none">I don&#8217;t think that the question is really, is AI going to prove itself. I think it is clear that these capabilities are improving fast enough. It&#8217;s going to be incredibly useful, I think, and I think there’s going to be a lot of adoption. There&#8217;s going to be a lot of benefits that flow from it.&nbsp;</p>

<p class="has-text-align-none">To me, the question in terms of the AI bubble is more about valuations. This is going to be useful, but is that the right valuation? It is going to matter a lot. It&#8217;s going to have a lot of these effects. The question is, are we building out even faster than those effects are going to kick in, or the opposite?&nbsp;</p>

<p class="has-text-align-none"><strong>A </strong><a href="https://www.pewresearch.org/science/2025/09/17/how-americans-view-ai-and-its-impact-on-people-and-society/?utm_source=AdaptiveMailer&amp;utm_medium=email&amp;utm_campaign=25-09-17%20(General)%20AI%20and%20Humanity&amp;org=982&amp;lvl=100&amp;ite=16790&amp;lea=4592831&amp;ctr=0&amp;par=1&amp;trk=a0DQm000007dFuPMAU"><strong>recent Pew Research Center survey</strong></a><strong> showed that Americans are more concerned than excited about the technology. Why is AI so unpopular?&nbsp;</strong></p>

<p class="has-text-align-none">I want to be hesitant about putting myself too much in people&#8217;s heads, but I think it is understandable that people have anxiety about what AI is going to do and how it&#8217;s going to change their jobs, because it&#8217;s a very powerful tool. I think it will change a lot of people&#8217;s jobs — yours included, mine included.&nbsp;</p>

<p class="has-text-align-none">I think it is particularly hard when faced with that and not knowing how much of the job is going to be replaced or how much am I going to have to adjust in ways that could be painful. I think we will learn more about that in the next little while.&nbsp;</p>

<p class="has-text-align-none">There&#8217;s a second piece which is really, really hard. Historically, when new technologies have come in and automated things, humans have moved to doing new tasks. New tasks are created that didn&#8217;t exist before but are actually important for employment. We really don&#8217;t know what those new tasks are going to be ahead of time. That lack of visibility is a challenge. But it is worth saying that, historically, there&#8217;s been a remarkable wellspring of new tasks and new jobs that have emerged. And so, I think we should feel confident that there are going to be a bunch of those that will come.<br><br>There will be a transition. In many cases, we should think of that as being similar to previous transformations. The question is how fast it happens. If it’s medium- to long-term, humans are pretty good at saying, “okay, if these are new tasks that we are particularly good at and the technology is not, let&#8217;s adapt to do those tasks.” But if it happens all at once, and a lot of the transitions and displacement happens in a compressed period of time, that&#8217;s going to make it much harder for the economy to adjust.<br><br><strong>It sounds like you&#8217;re saying that there&#8217;s a fear of the unknown, and there are a lot of unknowns right now. But, we&#8217;ve gone through major technological transformations before this one. We just don&#8217;t know how long it will take, or what we&#8217;ll be doing on the other side of it. That doesn’t sound super comforting.</strong></p>

<p class="has-text-align-none">Let me just add a little twist to that. It is definitely the case that if you look historically, we have seen patterns where new technologies come in. There is some churn in the economy, some people are hurt by that, and we should be cognizant of that. We should expect that could happen now, as well. But in the medium term, we adjust well.&nbsp;</p>

<p class="has-text-align-none">In terms of AI, I think we can take some comfort from those historical lessons. And the question is just: Is AI in some way different than these previous technologies that would make us think that we would get a different outcome?&nbsp;</p>

<p class="has-text-align-none">I think the people who think that we&#8217;re going to get to AGI quickly, their answer would be yes. If it can do everything we can do, and it can do that next year or the year after, that is very different than previous technologies. That makes it pretty hard to adjust. If it rolls out, it does some tasks, it takes a long time to do other tasks, well then I think we&#8217;re much more in a world where we can adjust in the way that we have in the past.</p>

<p class="has-text-align-none"><em>A version of this story was also published in the User Friendly newsletter. <strong><a href="https://www.vox.com/pages/user-friendly-tech-newsletter-signup">Sign up here</a></strong> so you don’t miss the next one!</em></p>
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