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	<title type="text">Carolina Milanesi | Vox</title>
	<subtitle type="text">Our world has too much noise and too little context. Vox helps you understand what matters.</subtitle>

	<updated>2018-01-11T00:03:28+00:00</updated>

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		<entry>
			
			<author>
				<name>Carolina Milanesi</name>
			</author>
			
			<title type="html"><![CDATA[Expect to talk to your devices a lot more in the future]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2018/1/10/16874902/alexa-assistant-voice-activated-amazon-google-interface-bixby-ces-2018" />
			<id>https://www.vox.com/2018/1/10/16874902/alexa-assistant-voice-activated-amazon-google-interface-bixby-ces-2018</id>
			<updated>2018-01-10T19:03:28-05:00</updated>
			<published>2018-01-10T14:59:02-05:00</published>
			<category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[A version of this essay was originally published at&#160;Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. If what we have seen in the first couple of days of CES is any indicator of what is in store for us in 2018, we can expect to be talking a lot. [&#8230;]]]></summary>
			
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<img alt="" data-caption="Signage for the Google Assistant display at CES 2018 in Las Vegas, Nevada. | Ethan Miller / Getty Images" data-portal-copyright="Ethan Miller / Getty Images" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/10011617/Hey_Google_CES.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
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	Signage for the Google Assistant display at CES 2018 in Las Vegas, Nevada. | Ethan Miller / Getty Images	</figcaption>
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<p><em>A version of this essay was originally published at&nbsp;</em><a href="https://techpinions.com/not-everything-that-has-a-voice-is-an-assistant/51970"><em>Tech.pinions</em></a><em>, a website dedicated to informed opinions, insight and perspective on the tech industry.</em></p>
<hr class="wp-block-separator" />
<p>If what we have seen in the first couple of days of CES is any indicator of what is in store for us in 2018, we can expect to be talking a lot. Most of the time, probably more like shouting commands right, left and center to devices scattered around our house, in the office and the car.</p>

<p>What last year was an &ldquo;Alexa takes all&rdquo; show turned into a stage for all vendors to show off either their support for Alexa and Google Assistant or to announce their own assistant. But as more vendors jump on the bandwagon, it is essential that a distinction is made between a voice interface and an assistant. While they might seem to be the same, they are not, and making it clear what is which will secure its success.</p>
<h2 class="wp-block-heading">An assistant is an investment</h2>
<p>For an assistant to be helpful, you will need to invest time into it. First, at least for now, the user will need to learn how to talk to it. As much as voice is a very intuitive user interface, current voice assistants just do not communicate like a fellow human being. Lack of context limits most exchanges to a set of simple questions and answers. Like a real assistant, a digital one needs to get to know you, which means to know your preferences and information such as calendar appointments, access to apps you use regularly and the devices you might want it to control for you. It&rsquo;s a true learning curve that will require time even for the smartest assistant.</p>

<p>Of course, search queries or simple tasks that are more like commands, like &ldquo;turn this on, play that, remind me of this,&rdquo; require little knowledge of us on the assistant&rsquo;s part. However, when you want the assistant to be proactive and start doing things for you without you asking, like a true assistant would do, that is when knowledge is power. To some extent the smarter the assistant, the less I should actually need to talk to it.</p>
<h2 class="wp-block-heading">The ubiquitous nature of an assistant</h2>
<p>In the home, my assistant should be pretty ubiquitous to be useful. This is why speakers have been such a focus for Amazon, Google, Microsoft and Apple. Being able to control my devices and ask questions from wherever I am in the home is key to building engagement and ultimately dependence.</p>

<p>At CES and even leading up to it, we have heard of other upcoming devices such as TVs, refrigerators, light switches and even showers all with an assistant inside. Soon our homes will be seeded with many devices able to assist us, and that could potentially have a voice.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>I would argue that there is a limit for how many devices should have an embedded assistant versus being able to be controlled through an assistant.</p></blockquote></figure>
<p>As we are at the very beginning of this journey, I can understand why vendors are trying to cover all corners, as it is yet unclear what device will be the Trojan horse into someone&rsquo;s home. For instance, someone might not be buying a smart speaker, but would be happy to have an assistant integrated in the new TV they are purchasing.</p>

<p>I would argue, however, that there is a limit for how many devices should have an embedded assistant versus being able to be controlled through an assistant. The difference, in my mind, is proportional to the value that an embedded assistant will &nbsp;deliver, which must go beyond being able to execute commands. I might want to be able to control my dishwasher with voice, but I do not have to engage in conversation with it; the same can be said about my washing machine. My fridge however, could give my assistant access to a lot of information on how fresh my food is to the best temperature to maintain it fresh, to recipes that would use up what I have left in it. In order for this information to be conveyed, the fridge should have access to the internet, have a camera and have a voice and of course be smart. Embedding an assistant versus connecting the fridge to an external assistant seems to be a much more effective implementation.</p>

<p>If adoption of voice-enabled devices goes the way vendors are hoping for, we will also have to have a way to manage all these devices that will be voice-enabled. This could go two ways. I would either be able to call my assistant something that is device-specific, or only the assistant in the device I want will respond based on context. So I would either call my assistant for the fridge &ldquo;chef,&rdquo; or if I ask, &ldquo;What can I cook tonight?&rdquo; only the assistant in the fridge will answer me. Right now, neither of these scenarios is an option.</p>

<p>If I own a TV, a speaker, a phone and a fridge, all assistant-enabled, the likely scenario is that, at my cooking question, I will have my TV show me a cooking program, my speaker say, &ldquo;Sorry, I am not sure how to help with that yet,&rdquo; my phone will say, &ldquo;Here is something I found on the internet&rdquo; and my fridge will actually give me a recipe. Not very helpful!</p>
<h2 class="wp-block-heading">Voice UI has value in itself</h2>
<p>There are more devices that will benefit from a voice UI than they would an assistant. The value that a voice-first UI will deliver to users could be huge, even if there was no full-fledged assistant in the device. This is why I strongly feel that vendors should stay clear from using the term &ldquo;assistant.&rdquo;</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>Look at how hard it was for Samsung to pitch Bixby — it started out as a voice-first interface, but it was called an assistant, and because of that the reviews were fairly negative.</p></blockquote></figure>
<p>Roku recently announced its Roku Entertainment Assistant, and immediately the press began asking whether it will be better than Alexa or Google Assistant. The reality is that such a comparison is unfair, because it is not an assistant. It is a voice-first UI that will let users ask to play content with their voice. If you have a Comcast remote, you can do that today. I can press a button and ask, &ldquo;Play Scandal,&rdquo; and the TV will show me all the ways I can watch it. This is not an assistant, it is a voice UI that saves me a bunch of steps, for which I am very grateful. Should these voice-first UIs even have a name? I would say no. As a user, all I need to know is that I can use my voice.</p>

<p>If you think I am overcomplicating this point, look at how hard it was for Samsung to pitch Bixby &mdash; it started out as a voice-first interface, but it was called an assistant, and because of that the reviews were fairly negative. This mostly was due to the fact that, as an assistant, Bixby did not have access to a deep pool or data, and as soon as users started to use it in the same way they would use Alexa or Google Assistant, its value was limited.</p>

<p>Differentiating between a voice-first UI and an assistant also brings a series of benefits for what needs to be integrated in the device, which could be helpful from a price structure perspective.</p>

<p>An assistant should be much more than a user interface, and I think this is where the market is struggling at the moment, because assistants are not actually that smart yet. I truly believe the smarter my assistant will be, the less I will talk to it, because the power of AI will have my assistant do her job, which is making my life easier by anticipating my needs.</p>
<hr class="wp-block-separator" />
<p><a href="https://www.linkedin.com/in/carolina-milanesi-496a5330"><em>Carolina Milanesi</em></a><em>&nbsp;is a principal analyst at&nbsp;</em><a href="http://creativestrategies.com/"><em>Creative Strategies Inc.</em></a><em>&nbsp;She focuses on consumer tech across the board; from hardware to services she analyzes today to help predict and shape tomorrow. In her prior role as chief of research at Kantar Worldpanel ComTech, Milanesi drove thought leadership research; before that, she spent 14 years at Gartner, most recently as VP of consumer devices research and agenda manager. Reach her at&nbsp;</em><a href="https://twitter.com/caro_milanesi"><em>@caro_milanesi</em></a>.</p>
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<p><small><em>This article originally appeared on Recode.net.</em></small></p>
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			<entry>
			
			<author>
				<name>Carolina Milanesi</name>
			</author>
			
			<title type="html"><![CDATA[We’re training machines to think like us — will that include how we think about women in business?]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2017/7/13/15967456/women-tech-business-sexual-harassment-discrimination-trump-catriona-perry" />
			<id>https://www.vox.com/2017/7/13/15967456/women-tech-business-sexual-harassment-discrimination-trump-catriona-perry</id>
			<updated>2017-07-13T16:51:14-04:00</updated>
			<published>2017-07-13T16:50:21-04:00</published>
			<category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[A version of this essay was originally published at&#160;Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. I&#8217;ve been thinking about writing something about women in tech and what we have been witnessing over the past few months, but I had resisted thus far. Last week, however, when I was [&#8230;]]]></summary>
			
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<img alt="" data-caption="Caitriona Perry, the Washington correspondent for Ireland’s RTE News, in the Oval Office with President Trump, on June 27, 2017. | @markknoller / Twitter" data-portal-copyright="@markknoller / Twitter" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/8848111/catriona.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
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	Caitriona Perry, the Washington correspondent for Ireland’s RTE News, in the Oval Office with President Trump, on June 27, 2017. | @markknoller / Twitter	</figcaption>
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<p><em>A version of this essay was originally published at&nbsp;</em><a href="https://techpinions.com/why-we-cannot-and-should-not-stop-talking-about-women-in-tech/50501"><em>Tech.pinions</em></a><em>, a website dedicated to informed opinions, insight and perspective on the tech industry.</em></p>
<hr class="wp-block-separator" />
<p>I&rsquo;ve been thinking about writing something about women in tech and what we have been witnessing over the past few months, but I had resisted thus far. Last week, however, when I was a guest on the <a href="https://www.relay.fm/download/11">Download podcast on Relay FM</a>, I was asked my opinion about the many stories we have read in the press concerning childish CEO behavior and continued allegations of sexual harassment, from Uber to 500 Startups, and I could no longer shy away. After all, I am in tech, I am a woman and I have an opinion on the topic.</p>
<h2 class="wp-block-heading">We expect more from men in tech</h2>
<p>Women face discrimination, chauvinism and harassment in pretty much any business they&rsquo;re in. For some reason, however, I think the disbelief around some of the stories that have emerged in tech comes from assuming that men in tech would be different, evolved, better. Better than the men who run Wall Street, and better than the men on Capitol Hill. That hope is buoyed by the fact that men in tech are by and large well-educated and well-traveled &mdash; they are entrusted with building our future. Men in tech are also by and large white and entitled, and often have poor social skills when it comes to women. Of course, there are exceptions, but they are, alas, exceptions.</p>
<h2 class="wp-block-heading">You start to believe it is you, not them</h2>
<p>I&rsquo;ve been a tech analyst for 17 years, and while I have seen more women working in tech since the beginning, I still get excited when there is a line for the ladies&rsquo; bathroom at a tech conference. I still pay attention to how long it takes for a company to put a woman onstage at those tech conferences. And while it seems that all the big corporations have increased the number of women onstage, if you pay attention, you notice that most of those women onstage are performing demos and they are not upper management.</p>

<p>When I got pregnant with my daughter, female and male colleagues alike told me that my priorities would change and I would not work as hard. I was expecting this from my male colleagues, but it was disappointing to hear from my fellow female colleagues that it was expected that I would want to do less. The implication, of course, if I did not feel that way, was that I was a bad mother.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>At the outset of the smartphone market, I was handed pink phones with a lipstick mirror. I’d love to ask Walt Mossberg if he ever reviewed one of those!</p></blockquote></figure>
<p>On many occasions, I was told I was &ldquo;emotional&rdquo;; I was asked if it was &ldquo;that time of the month&rdquo;; I was told to &ldquo;grow a pair.&rdquo; In meetings, I have been interrupted and talked over by endless male colleagues, mistaken for my colleague&rsquo;s secretary, and outright ignored after making the mistake of serving coffee to guests at a meeting. At the outset of the smartphone market, I was handed pink phones with a lipstick mirror. I&rsquo;d love to ask Walt Mossberg if he ever reviewed one of those! After complimenting an actor&rsquo;s launch of a tech product on Twitter, I was told I was &ldquo;throwing my knickers&rdquo; at him. I have been the token woman on tech panels, and I was invited as a guest on a radio show because &ldquo;the audience responds better to women talking tech.&rdquo; And the list goes on.</p>

<p>Things like this happen all the time to many women. They happen so often that you start to think it is the norm, or that you are reading it wrong and taking it personally. Whether you think it is wrong or not becomes irrelevant, though, when you consider how hard you worked to get to where you are, and how much further you want to go. So you ignore it, you smile, you move on. You do what Irish reporter <a href="https://www.nytimes.com/2017/06/28/us/trump-flirt-irish-reporter.html">Caitriona Perry did in the Oval Office</a> a few weeks ago.</p>
<h2 class="wp-block-heading">Avoiding Discrimination 3.0</h2>
<p>If things have not changed up to now, why is it important that they do? Why does it matter so much that men in tech must understand when enough is enough? Because what is going to happen when everybody in the room looks alike and behaves the same way? Of course, this applies to gender as well as race, religion and politics.</p>

<p>We are at a time when we are training machines to think like us. What a scary thought when it comes to how we think about women in business. What will happen when machines consider physical and psychological traits based on the beliefs that dominate society today? What if men who claim they didn&rsquo;t know that it&rsquo;s not normal to make advances in work situations train computers to think it is normal too?</p>
<img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/8848207/_89660239_89660238.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="" title="" data-has-syndication-rights="1" data-caption="" data-portal-copyright="Google" />
<p>Will women be negated from roles a priori based on the belief that &ldquo;it&rsquo;s much more likely to be more talking&rdquo; if too many women are part of the board? Are we really building a better society if we move from paying a woman by the hour for sexual favors to buying an AI-enabled doll that will respond to its master just the way a male engineer has designed it? What will happen if self-driving cars are taught that a woman is more dispensable than a man when it comes to life-and-death situations?</p>

<p>We can rejoice at having female emojis representing more professions, and we should. We should continue to foster STEM among female students, but we should also know that just because they can do the job it does not mean they will be given the opportunity to do it. Let&rsquo;s lean on the strong female role models we have. Let&rsquo;s be supportive. Let&rsquo;s have each other&rsquo;s back.</p>

<p>A smart woman said recently that we should not just be happy to be in the room where it happens. We should be sitting at the table and make it happen. So let&rsquo;s do that, let&rsquo;s stop thinking that it must be us, not them; let&rsquo;s stop thinking that it&rsquo;s normal; and let&rsquo;s get a seat at the table.</p>
<hr class="wp-block-separator" />
<p><a href="https://www.linkedin.com/in/carolina-milanesi-496a5330"><em>Carolina Milanesi</em></a><em>&nbsp;is a principal analyst at&nbsp;</em><a href="http://creativestrategies.com/"><em>Creative Strategies Inc.</em></a><em> She focuses on consumer tech across the board; from hardware to services she analyzes today to help predict and shape tomorrow. In her prior role as chief of research at Kantar Worldpanel ComTech, Milanesi drove thought leadership research; before that, she spent 14 years at Gartner, most recently as VP of consumer devices research and agenda manager. Reach her at&nbsp;</em><a href="https://twitter.com/caro_milanesi"><em>@caro_milanesi</em></a>.</p>
<hr class="wp-block-separator" />
<p><small><em>This article originally appeared on Recode.net.</em></small></p>
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			<entry>
			
			<author>
				<name>Carolina Milanesi</name>
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			<title type="html"><![CDATA[How to be a parent in a digital world and not lose your mind]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2017/4/13/15290656/parents-children-kids-online-tech-safety-privacy" />
			<id>https://www.vox.com/2017/4/13/15290656/parents-children-kids-online-tech-safety-privacy</id>
			<updated>2017-04-13T17:34:08-04:00</updated>
			<published>2017-04-13T14:45:01-04:00</published>
			<category scheme="https://www.vox.com" term="Education" /><category scheme="https://www.vox.com" term="Policy" /><category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[A version of this essay was originally published at&#160;Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. Last week was time for me to explain to my child that the internet isn&#8217;t a safe place. It wasn&#8217;t pretty. My 9-year-old daughter has been going online on a parental-controlled browser and [&#8230;]]]></summary>
			
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<img alt="" data-caption="" data-portal-copyright="Randy Holmes / Disney Channel / Getty Images" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/8335283/Disney_kids_online.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
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<p><em>A version of this essay was originally published at&nbsp;</em><a href="https://techpinions.com/when-you-need-to-explain-to-your-kid-the-internet-is-not-safe/49599"><em>Tech.pinions</em></a><em>, a website dedicated to informed opinions, insight and perspective on the tech industry.</em></p>
<hr class="wp-block-separator" />
<p>Last week was time for me to explain to my child that the internet isn&rsquo;t a safe place. It wasn&rsquo;t pretty. My 9-year-old daughter has been going online on a parental-controlled browser and to play multi-gamer Minecraft with her friends, but nothing else &mdash; or so I thought.</p>

<p>Last week, she mentioned playing with these &ldquo;friends&rdquo; on an app that lets you create a family of dogs. I remained calm as I explained we had discussed this issue before, and that she was not allowed to go online because people on the internet are not always who they seem to be, and they might ask her questions that are personal.</p>

<p>With a somewhat annoyed tone, she replied that she is not na&iuml;ve, and that when &ldquo;this boy&rdquo; asked her how old she was and where she lived, she did not reply.</p>

<p>That is when I freaked out. I took a deep breath and started explaining.</p>
<h2 class="wp-block-heading">Just because you are not face to face with someone doesn’t make it safer</h2>
<p>While not being physically in the same room or playground might mean that you do not get punched or pushed or mocked, it does not mean they cannot hurt you. Just because you do not see them, it does not mean they are not real. That was the easy part.</p>

<p>&ldquo;But Mom, they are just kids like me!&rdquo; my heartbroken daughter whispered. That was when the hard part started. Explaining that people online can pretend to be kids and they might be interested in her the way grownups are interested in each other was the hardest thing I ever had to explain. Much harder than explaining where babies come from.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>Whether we monitor the apps our kids use or we vet every app before they use it, it is up to us to keep up with the whole process.</p></blockquote></figure>
<p>Within a couple of minutes, my daughter went from my sweet little girl to the potential victim of an online predator. I know I might be overreacting. I know there are more genuine kids online than there are predators, but there are also numbers. According to the U.S. Department of Justice, approximately one in seven (13 percent) youth internet users received unwanted sexual solicitations. One in 25 youths received an online sexual solicitation in which the solicitor tried to make offline contact.</p>

<p>So, forgive me, but it&rsquo;s my baby, and I am not taking any chances. As much as I think she is too young to fully understand what I am talking about, it is my duty as a parent not to scare her but to make her aware of the risks. This is no different from telling your children they should not talk to strangers the first time they are somewhere without you at their side.</p>
<h2 class="wp-block-heading">Technology alone is not enough</h2>
<p>There are many risks our children are subjected to when going online. Some involve their information and data, and others involve them as a person. In a way, I look at the former as security risks and the latter as safety risks. While tools can help with many security risks, in my view, only education and awareness will help with safety risks.</p>

<p>A key part of this education is to help kids understand that the internet is not just magic. There is a real human behind anything that happens online, whether that presence is direct or through software programmed by a person. Educating, not scolding &mdash; it&rsquo;s important and, of course, challenging, that my daughter feels like she can come to me and ask questions.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>We need to help kids understand that the internet is not just magic. There is a real human behind anything that happens online, whether that presence is direct or through software programmed by a person.</p></blockquote></figure>
<p>The good old days of loading an antivirus app and restricting access are over. Phones and tablets have changed that dramatically, and although parental control tools for these devices have been growing over the past few years, they concentrate on the web versus apps which makes the whole &ldquo;being safe&rdquo; more complex. The small screens these devices have also offer less visibility to parents compared to a console game played on the TV in the family room. This means we cannot just &ldquo;fix&rdquo; it with technology. We need to take an interest. Whether we monitor the apps our kids use or we vet every app before they use it, it is up to us to keep up with the whole process.</p>

<p>I dropped the ball. My daughter knows she needs to ask permission before purchasing any app. When that happens, we go through the reviews together to evaluate how good they are, and read the description to better understand what is behind the catchy name. But I never thought about vetting the free apps she downloads, as we have set up an age filter for the apps she can access. It goes without saying that I do that now. Clearly, the age filter helps with content appropriateness, but not necessarily kids&rsquo; safety.</p>
<h2 class="wp-block-heading">Monkey see, monkey do</h2>
<p>Fortunately, I do not have to worry about social media yet. At 9, my daughter does not have a social media presence, other than what I post about her. And this is, of course, a whole different problem. Because she sees me sharing what we do on Facebook and &ldquo;talking&rdquo; to people I do not necessarily know on Twitter, she might think it is okay for her to do the same. As in real life, kids do pick up social cues from us without necessarily having all the information to make an informed decision. So, for some behaviors, leading by example will suffice &mdash; &ldquo;Don&rsquo;t text and drive,&rdquo; for instance. For others, we will need to educate once again.</p>

<p>I now ask permission before sharing something about her, including writing this article. I explain that, very much like what you say in real life, what you post has implications. I explain why I post, what I post and more importantly, I explain why I do not post certain things &mdash; well aware not all my decisions are actually foolproof.</p>
<h2 class="wp-block-heading">Learn so you can teach</h2>
<p>Being a parent in a digital world is not easy but one thing is certain &mdash; it will be a lot easier if we as parents are informed and up to date with what children do. Our kids are growing up in a world full of screens and where social media rules. As parents, we need to make sure we are a step ahead when it comes to technology. If we think today is scary, we should try and imagine what it will be like when our kids will live in a VR world we do not have access to. While we can ask content providers and app store owners to be more transparent and accountable, the buck stops with us.</p>
<hr class="wp-block-separator" />
<p><a href="https://www.linkedin.com/in/carolina-milanesi-496a5330"><em>Carolina Milanesi</em></a><em>&nbsp;is a principal analyst at&nbsp;</em><a href="http://creativestrategies.com/"><em>Creative Strategies Inc.&nbsp;</em></a><em>She focuses on consumer tech across the board; from hardware to services she analyzes today to help predict and shape tomorrow. In her prior role as chief of research at Kantar Worldpanel ComTech, Milanesi drove thought leadership research; before that, she spent 14 years at Gartner, most recently as VP of consumer devices research and agenda manager. Reach her at&nbsp;</em><a href="https://twitter.com/caro_milanesi"><em>@caro_milanesi</em></a>.</p>
<hr class="wp-block-separator" />
<p><small><em>This article originally appeared on Recode.net.</em></small></p>
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				<name>Carolina Milanesi</name>
			</author>
			
			<title type="html"><![CDATA[If Samsung wants to launch a Galaxy Note 8 in 2017, it had better start buttering up its customers]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2017/1/23/14358546/samsung-galaxy-note-7-investigation-smartphone-users" />
			<id>https://www.vox.com/2017/1/23/14358546/samsung-galaxy-note-7-investigation-smartphone-users</id>
			<updated>2017-01-24T07:24:27-05:00</updated>
			<published>2017-01-23T13:00:04-05:00</published>
			<category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[A version of this essay was originally published at&#160;Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. Samsung just hosted a press conference in Korea to share the findings of an investigation into what caused several Galaxy Note 7 smartphones to catch fire. You can find&#160;all the details of the [&#8230;]]]></summary>
			
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<img alt="" data-caption="A Samsung customer browses a web page showing a fire-damaged Samsung Note 7 mobile phone. | Ed Jones / AFP / Getty Images" data-portal-copyright="Ed Jones / AFP / Getty Images" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/7855839/GettyImages_614091490.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
	<figcaption>
	A Samsung customer browses a web page showing a fire-damaged Samsung Note 7 mobile phone. | Ed Jones / AFP / Getty Images	</figcaption>
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<p><em>A version of this essay was originally published at&nbsp;</em><a href="https://techpinions.com/samsungs-galaxy-note7-investigation-becomes-the-cornerstone-for-improved-qa-process/48586"><em>Tech.pinions</em></a><em>, a website dedicated to informed opinions, insight and perspective on the tech industry.</em></p>
<hr class="wp-block-separator" />
<p>Samsung just hosted a <a href="http://www.recode.net/2017/1/22/14330404/samsung-note-7-problems-battery-investigation-explanation">press conference</a> in Korea to share the findings of an investigation into what caused several Galaxy Note 7 smartphones to catch fire. You can find&nbsp;<a href="https://news.samsung.com/us/">all the details of the findings here</a>.&nbsp;In summary, there were two distinct battery issues, from two different manufacturers, that allowed the positive and negative electrodes to touch.</p>

<p>Getting to the root cause of the issue was paramount, but what we learned from this process has ramifications, not only for Samsung but for the industry, because lithium-ion batteries aren&rsquo;t going away anytime soon. The investigation process Samsung went through over these past few months would have been quite difficult for a manufacturer without Samsung&rsquo;s scale, capital, R&amp;D facilities and workforce. Dedicating 700 researchers to evaluate 200,000 smartphones and 30,000 batteries in a newly built testing facility is dedication.</p>

<p>Of course, a lot was on the line here for the world&rsquo;s leading smartphone maker. Trust of both users and employees was at risk, and winning that trust back was paramount.</p>
<h2 class="wp-block-heading">Winning back trust that Samsung will continue to innovate</h2>
<p>In early October, we at Creative Strategies conducted a&nbsp;<a href="http://creativestrategies.com/fall-smartphone-market-update/">study&nbsp;</a>to assess the U.S. smartphone market. One of the areas we wanted to evaluate was the impact, if any, that the Galaxy Note 7 incident had on the brand&rsquo;s smartphone market. We were bullish then, and we are bullish now, that Samsung will recover from the Note 7 recall. Only 28 percent of U.S. Android owners said the Note 7 caused them to have a more negative opinion of the Samsung brand. Numbers were even lower among Samsung owners.</p>

<p>Consumers are generally quite forgiving and have a relatively short memory. The car industry has seen several recalls over the years, yet consumers continue to buy. The mobile industry has also seen recalls, but nothing to the extent of the Note 7. Of course, what made the Note 7 such a test case is how passionate its users are and how unwilling they were to give up their units, pushing Samsung and carriers the extra mile to get the phones back.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>Samsung must show consumers that it has set in place checks and balances that will allow the company to continue to bring new technology, new designs and new features into the market in a safe and effective way. </p></blockquote></figure>
<p>Samsung was quick to take responsibility and step into action. Communication is where the smartphone leader could have done with more clarity. Whether due to cultural differences in communication styles or having the complexity of bringing together the Consumer Product Safety Commission, carriers and retailers, Samsung&rsquo;s messaging was not as direct as it could have been. Digital messages, however, were pretty clear, from warnings being displayed every time the phone was charged to limiting the charging capacity of the phone to ultimately bricking the phone.</p>

<p>Samsung, like any vendor in every sector that has ever had a recall, cannot promise that its products will never again suffer from a malfunction. What can be done, however, is to show that necessary steps have been taken to limit the chance of that happening again.</p>

<p>What is even more important when we are talking about a market leader, especially one that has gained that position by adopting new technologies early, is to show that its innovation streak will not be limited by fear. Samsung must show consumers that it has set in place checks and balances that will allow the company to continue to bring new technology, new designs and new features into the market in a safe and effective way.<strong>&nbsp;</strong>The new eight-point battery safety check that Samsung will implement going forward is an important step in recognizing that innovation should also come to QA, testing, safety and manufacturing processes.</p>
<h2 class="wp-block-heading">A market leader acting like a leader</h2>
<p>The fact that made the Note 7 recall also unusual is that the cause of the issue involved several parties: Samsung and two battery suppliers. While we do not know the names of the suppliers, it would be safe to believe they are not exclusive Samsung suppliers. The use of lithium-ion batteries is also not limited to Samsung or these two suppliers.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>If indeed there will be a Note 8 on the market in 2017, there’s a lot Samsung can do to butter up those users, from incentives on upgrades to limited editions to early access.</p></blockquote></figure>
<p>Samsung&rsquo;s mobile head, DJ Koh, stated during the press conference that, during the investigation, the researchers filed several patents in battery technology, patents that will be shared with the industry. We would need more details to understand the significance of these patents, but this is the kind of action we would expect from a market leader, especially one that has a pretty substantial battery business.</p>

<p>Despite the many stories that broke last Friday about Samsung putting the blame on its suppliers, I did not hear that in the press conference. Although I am confident that Samsung will require changes in the QA process implemented by its supplier, the focus of the messaging was centered on the changes Samsung will implement going forward, including the appointment of a battery advisory group. As much as there is skepticism&nbsp;around how two different suppliers could have two independent battery issues, I do not believe that Samsung cut corners in bringing the Note 7 to market. As the industry pushes more designs and features, and as users push the capabilities of these devices, making sure all that can be done in a safe manner is paramount.</p>

<p>Innovation needs to involve all aspects of the production process and Samsung is making this point very clear. While adding steps to the process adds costs and time, I expect Samsung to be able to integrate the new steps without adding considerable development time or costs on to new products.</p>
<h2 class="wp-block-heading">What’s next?</h2>
<p>I had initially thought that Samsung should move on from the Note franchise and deliver a different product with similar capabilities. After months of hearing countless airport announcements referring to the banned phone as the &ldquo;Galaxy Note 7,&rdquo; &ldquo;a Samsung phone,&rdquo; &ldquo;the Galaxy phone&rdquo; and anything in between, I no longer think the Note 8 would suffer as much as I initially thought. Better put, anything that will come after the Note 7 will equally suffer, whether it is related to it or not.</p>

<p>Samsung apologized, provided answers and solutions. What remains to be done is to make sure users who returned their Note 7 receive the phone they want and a little extra love from Samsung. If indeed there will be a Note 8 on the market in 2017, there is a lot Samsung can do to butter up those users, from incentives on upgrades to limited editions to early access, etc.</p>

<p>While I can already envision the headlines referring to the next Galaxy phone as &ldquo;the one that hopefully will not blow up&rdquo; or &ldquo;not as hot as the Note 7,&rdquo; I am hoping we will move on &mdash; like most consumers will.</p>
<hr class="wp-block-separator" />
<p><a href="https://www.linkedin.com/in/carolina-milanesi-496a5330"><em>Carolina Milanesi</em></a><em>&nbsp;is a principal analyst at&nbsp;</em><a href="http://creativestrategies.com/"><em>Creative Strategies Inc.&nbsp;</em></a><em>She focuses on consumer tech across the board; from hardware to services she analyzes today to help predict and shape tomorrow. In her prior role as chief of research at Kantar Worldpanel ComTech, Milanesi drove thought leadership research; before that, she spent 14 years at Gartner, most recently as VP of consumer devices research and agenda manager. Reach her at&nbsp;</em><a href="https://twitter.com/caro_milanesi"><em>@caro_milanesi</em></a>.</p>
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					</entry>
			<entry>
			
			<author>
				<name>Carolina Milanesi</name>
			</author>
			
			<title type="html"><![CDATA[The movie ‘Hidden Figures’ can teach us how to keep jobs in an AI future]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2017/1/18/14312464/hidden-figures-movie-artificial-intelligence-ai-consumer-trust" />
			<id>https://www.vox.com/2017/1/18/14312464/hidden-figures-movie-artificial-intelligence-ai-consumer-trust</id>
			<updated>2017-01-24T07:32:57-05:00</updated>
			<published>2017-01-18T15:30:01-05:00</published>
			<category scheme="https://www.vox.com" term="Artificial Intelligence" /><category scheme="https://www.vox.com" term="Emerging Tech" /><category scheme="https://www.vox.com" term="Innovation" /><category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[A version of this essay was originally published at&#160;Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. This weekend, I finally watched &#8220;Hidden Figures.&#8221; I took my 9-year-old daughter with me to witness how instrumental women of color were to the success of several NASA missions &#8212; something that historically [&#8230;]]]></summary>
			
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<figure>

<img alt="" data-caption="" data-portal-copyright="20th Century Fox" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/7829943/hidden_figures_film_headerv6_1_front_main_stage.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
	<figcaption>
		</figcaption>
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<p><em>A version of this essay was originally published at&nbsp;</em><a href="https://techpinions.com/smartwatches-need-to-learn-from-tablet-mistakes/48188"><em>Tech.pinions</em></a><em>, a website dedicated to informed opinions, insight and perspective on the tech industry.</em></p>
<hr class="wp-block-separator" />
<p>This weekend, I finally watched &ldquo;<a href="http://www.foxmovies.com/movies/hidden-figures">Hidden Figures</a>.&rdquo; I took my 9-year-old daughter with me to witness how instrumental women of color were to the success of several NASA missions &mdash; something that historically has been associated with white male achievement. If you have not seen it yet, I highly recommend it. The acting is superb, and the story offers so much education, both on race relations and women in the workplace.</p>
<div class="youtube-embed"><iframe title="Hidden Figures | Teaser Trailer [HD] | 20th Century FOX" src="https://www.youtube.com/embed/RK8xHq6dfAo?rel=0" allowfullscreen allow="accelerometer *; clipboard-write *; encrypted-media *; gyroscope *; picture-in-picture *; web-share *;"></iframe></div>
<p>What I want to focus on is possibly something the director and the cast never imagined could matter. I do &mdash; not because it is the most important aspect but simply because it is very relevant to the tech transition we are experiencing right now.</p>

<p>All the talk surrounding artificial intelligence is as much about the technology itself as it is about the impact its adoption will have on different aspects of our lives. Business models in the automotive industry, insurance business, public transportation, search and advertising, as well as more personal consequences, such as human-to-human interaction, sources of knowledge and education. Change will not come overnight, but we had better be prepared, because it will come.</p>
<h2 class="wp-block-heading">New tech requires new skills<strong> </strong></h2>
<p>Change came in 1962 for the segregated West Area Computer Division of Langley Research Center in Virginia, where the three women who are the main protagonists of the story worked. Mathematician Katherine Goble and de facto supervisor Dorothy Vaughan are both directly affected by new tech rolling into the facility in the form of the IBM 7090.</p>

<p>If you are not familiar with the IBM 7090 (I was not before this weekend), it was the third member of the IBM 700/7000 series of computers designed for large-scale scientific and technological applications. In layman&rsquo;s terms, the 7090 would be able to perform in a blink of an eye all the calculations that took the computer division hours. Dorothy understood the threat and, armed with her wit and a book on programming languages, was able to help program the IBM 7090, taught her team to do the same, shifted their skills and saved their jobs.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>We focus a lot, and rightly so, on the job loss AI will cause, but we have not yet started to focus on teaching new skills so such losses can be limited.</p></blockquote></figure>
<p>I realize that part of this story might be for the benefit of the screenplay, and that the world is much more complicated. However, I do think that what is at the core is very relevant: The creation of new skill sets.</p>

<p>Although AI has the potential to affect not only manual jobs that can be automated but also, theoretically, jobs that require learning and decision making, the immediate threat is certainly on the former.</p>

<p>We focus a lot, and rightly so, on the job loss AI will cause, but we have not yet started to focus on teaching new skills so such losses can be limited. As I said, AI will not magically appear overnight, but we would be fools to think we have plenty of time to create the skills our &ldquo;augmented&rdquo; world will require, from new programming languages to new branches of law and insurance, Q&amp;A testing and more. Empowering people with new skills will be key not only to having a job but also to keeping our income at pace with the higher cost these new worlds will entail. Providing a framework for education is a political responsibility as well as a corporate one.</p>
<h2 class="wp-block-heading">Who will we trust?</h2>
<p>The IBM 7090 replaces Katherine when it comes to checking calculations, but just as Friendship 7 is ready to launch, some discrepancies arise in the electronic calculations for the capsule&rsquo;s recovery coordinates. Astronaut John Glenn asks the director of the Space Task Group to have Katherine recheck the numbers. When Katherine confirms the coordinates, Glenn thanks the director saying:&nbsp;&ldquo;You know, you cannot trust something you cannot look in the eyes.&rdquo;</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>“You know, you cannot trust something you cannot look in the eyes.”</p></blockquote></figure>
<p>I don&rsquo;t know if Glenn actually said that or if it is a screenplay liberty but when I heard it, I immediately thought of AI. Who will consumers trust? Many think AI is not going to be any different from any prior technology, but I believe such thinking undermines where AI could actually take us. Autonomous cars are the scenario we most often refer to. We might trust the car to park itself or to alert us if a car is in our blind spot. We might even try a semi-autonomous setting on an empty motorway. But are we ready to trust the car and take out eyes off the road and our hands off the wheel? How will brands earn our trust? Will it be the number of accidents they are involved in? The assurance that, in case of an accident, their computers are programmed to save whoever is in the car?</p>

<p>What if we changed scenarios and talked about a medical diagnosis? Today, we tend to pick our doctors and specialists based on our insurance&rsquo;s recommendation, a friend recommendation or even the comments on Yelp. Bedside manners, courteous receptionists and short wait times all play a role. But, for anything more serious, what it all boils down to is the track record of right diagnosis and saving lives. Will we trust a machine alone? Or will we still want a doctor &mdash; one we can look in the eyes &mdash; coupled with the machine? A recent <a href="https://www.whitehouse.gov/blog/2016/10/12/administrations-report-future-artificial-intelligence">White House report on the future of AI</a> talks about the idea of linking human and machine. While they do so as part of the discussion of job losses, I think the formula also applies to our human nature of building trust with another human being.</p>

<p>The same issue of trust will also apply to other scenarios where not our life but our privacy and security could potentially be in danger. Here, too, trust will matter. Who do we trust with our digital assistant, with our home automation? When life is not at risk, at least not directly, I feel consumers will show more flexibility, especially when the full implications are not grasped, and convenience and possibly price are what matter the most.</p>

<p>In both cases, though, I strongly believe that&nbsp;AI will drive consumers to consider more than technology alone and look for traits in brands that have been more traditionally associated with humans: Honesty, empathy, loyalty and service.</p>
<hr class="wp-block-separator" />
<p><a href="https://www.linkedin.com/in/carolina-milanesi-496a5330"><em>Carolina Milanesi</em></a><em>&nbsp;is a principal analyst at&nbsp;</em><a href="http://creativestrategies.com/"><em>Creative Strategies Inc.&nbsp;</em></a><em>She focuses on consumer tech across the board; from hardware to services she analyzes today to help predict and shape tomorrow. In her prior role as chief of research at Kantar Worldpanel ComTech, Milanesi drove thought leadership research; before that, she spent 14 years at Gartner, most recently as VP of consumer devices research and agenda manager. Reach her at&nbsp;</em><a href="https://twitter.com/caro_milanesi"><em>@caro_milanesi</em></a>.</p>
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									</content>
			
					</entry>
			<entry>
			
			<author>
				<name>Carolina Milanesi</name>
			</author>
			
			<title type="html"><![CDATA[Smartwatches, like tablets, are struggling to become a must-have for consumers]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2016/12/8/13873374/smartwatch-wearables-market-share-tablets-apple-watch-android-wear" />
			<id>https://www.vox.com/2016/12/8/13873374/smartwatch-wearables-market-share-tablets-apple-watch-android-wear</id>
			<updated>2017-01-24T08:54:30-05:00</updated>
			<published>2016-12-08T10:00:02-05:00</published>
			<category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[A version of this essay was originally published at&#160;Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. On Monday, IDC released its&#160;third-quarter market share update&#160;for wearables, and it was not pretty. While overall shipments grew marginally year on year, reaching 23 million, 85 percent of sales remained in the more [&#8230;]]]></summary>
			
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<p><em>A version of this essay was originally published at&nbsp;</em><a href="https://techpinions.com/smartwatches-need-to-learn-from-tablet-mistakes/48188"><em>Tech.pinions</em></a><em>, a website dedicated to informed opinions, insight and perspective on the tech industry.</em></p>
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<p>On Monday, IDC released its&nbsp;<a href="http://www.businesswire.com/news/home/20161205005301/en/Fitness-Trackers-Lead-Wearables-Market-Grows-3.1">third-quarter market share update&nbsp;for wearables</a>, and it was not pretty. While overall shipments grew marginally year on year, reaching 23 million, 85 percent of sales remained in the more aggressively priced fitness bands. The third-quarter results need to account for the launch date of <a href="http://www.theverge.com/2016/9/14/12906348/apple-watch-2-review-new-features">Apple Watch Series 2</a> late in the quarter.</p>

<p>Small as it might be, Apple is still dominating the smartwatch market, and I don&rsquo;t see this changing anytime soon.&nbsp;<a href="http://www.reuters.com/article/us-apple-watch-idUSKBN13V0BT">In an email to Reuters</a>, Tim Cook attempted to set the record straight:</p>
<blockquote class="wp-block-quote has-text-align-none is-layout-flow wp-block-quote-is-layout-flow">
<p>&ldquo;Sales growth is off the charts. In fact, during the first week of holiday shopping, our sell-through of Apple Watch was greater than any week in the product&rsquo;s history. And as we expected, we&rsquo;re on track for the best quarter ever for Apple Watch.&rdquo;</p>
</blockquote><h2 class="wp-block-heading">The smartwatch market shares many similarities with the early tablet market</h2>
<p>When looking at the wearables market, it&rsquo;s hard not to draw a comparison to the early stages of the tablet market. As a quick reminder, after the launch of the iPad and an initial influx of tablets that tried to compete with it, Android manufacturers relegated themselves to the lower part of the market. Here, consumers were happy to spend money for a more limited experience, more in common with a media player than a PC. As several Chinese players entered the space, tier one players defected, leaving Apple to control the most valuable part of the market.</p>

<p>The longevity of the tablet category seems to depend on tablets establishing themselves as PCs,&nbsp;thus coming full circle from the very device they wanted to differentiate themselves from. Right off the bat, tablets replicated our smartphone experience, giving us the apps we know and love, optimized for a larger screen, larger batteries and more powerful processors.</p>

<p>As smartphones grew in both size and power, there was little differentiation left to be delivered. Failing to find their place between the smartphone and the PC, tablets had to try and replace one of these devices, and as no consumer in their right mind would give up their smartphone,&nbsp;the PC became the obvious target. Vendors are soldiering on in this space either by making devices look like a tablet and masquerading as 2-in-1s or trying to position them as the next computing platform.</p>
<h2 class="wp-block-heading">Smartwatches have no point of reference</h2>
<p><a href="http://www.theverge.com/2016/12/7/13867158/fitbit-buys-pebble-smartwatch-acquisition-deal">Wearables</a>, like tablets, are struggling to become a must-have for consumers. As it was for tablets, the market is polarizing toward the lower end, where fitness bands offer a limited focus, simpler value proposition and, most importantly, more affordable price points.</p>

<p>The route to success for vendors will have to be very different, as smartwatches will not benefit from going full circle to either of the products they sprung from in analog watches and smartphones.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>With an improved GPU on Apple Watch series 2 and series 1, we are also seeing new dedicated apps better catering to the use case, rather than being a replica of the phone app.</p></blockquote></figure>
<p>Tablets had a much easier starting point than wearables. Replicating what smartphones could do was relatively simple, and although many consumers remain to be convinced, the value proposition was clear.</p>

<p>For wearables, it was much harder. Early fitness bands have not become a mass-market gadget, which makes understanding how a very personal device like a smartwatch could appeal to a very diverse group of people quite difficult. The combination of always-on and a small screen requires information to be displayed uniquely, both in layout and prioritization. This calls for user interfaces and applications to be rethought. Apple, which generally does not enter a market that&rsquo;s still in its infancy, understood there was a need to learn directly from users with real-life experience. The improvements to Apple Watch UI, as well as the refocus around health, are direct learnings from that first market seeding.</p>

<p>With an improved GPU on Apple Watch series 2 and series 1, we are also seeing new dedicated apps better catering to the use case, rather than being a replica of the phone app.</p>
<h2 class="wp-block-heading">Personal means finding different hooks</h2>
<p>Fitness and health in the wider sense will offer little opportunity to devices in the high end. This is because, for most consumers, fitness and health translates to simple measures such as steps and calories, and these can be delivered by devices that cost a fraction of what smartwatches cost.</p>

<p>Adding value to these categories requires some degree of evangelizing by vendors. Apple has gone quickly down this path by showing active calories, a comprehensive list of workouts, stands and, more recently, breathing. Gamification of health and fitness will appeal to some users, while ties into online coaching services or health insurance rewards might add value for others. Creating an ecosystem that adds value &mdash; and has the user think such value comes from the device they are wearing &mdash; is key.</p>

<p>However, the difficulty of wearables is the very personal nature of the device.&nbsp;Not all users find the same value from the same features. With smartphones, it was easy. No matter what apps we had on them, we all did one thing: Make calls. Outside of health and fitness, there are other areas where I see an opportunity to hook consumers with wearables:</p>

<p><strong>Payments:</strong>&nbsp;Much more convenient than taking your phone out of your pocket.</p>

<p><strong>Authentication:</strong>&nbsp;Today, it might be unlocking your Mac or your phone. Tomorrow, it could be your home or any of the smart devices in your home or office.</p>

<p><strong>Decluttering inbound information:</strong>&nbsp;If used properly, a smartwatch can help you declutter your information flow by letting you see only what matters to you when it matters to you. Setting up what social media, emails, text messages get to you allows you to stay more in control without getting overwhelmed by being connected anywhere anytime.</p>

<p><strong>Reclaiming your time:</strong>&nbsp;By allowing you to see what matters, smartwatches also help you decide what needs attention straightaway or can be deferred. Admit it &mdash; when you see a text or an email, often it does not require you to act on it immediately. If you just read messages on your phone, you feel compelled to reply, and once you are on your phone, you might as well check Twitter or Facebook or read that other email that arrived earlier.</p>

<p>Most of the examples I outlined here speak more to a user who is technologically very engaged than a mainstream user. This is not the same as an early adopter who often also has a larger disposable income. Technologically engaged users who have multiple devices, are engaged with apps and spend most of their time connected will see the appeal of smartwatches when properly positioned, but might not see the value at the top of the price range. Apple&rsquo;s move to update the GPU in the Apple Watch Series 1 while selling it at a lower price speaks to this point exactly.</p>
<h2 class="wp-block-heading">Where does this leave Android Wear?</h2>
<p>Frankly, this leaves Android Wear with a lot of work to be done. It seems to me that not much was learned from the tablet market, poor dedicated app ecosystem, lack of software differentiation and market guidance for the vendors. The slow software update cycle, as well as the limited improvements, clearly point to a Google that has bigger fish to fry at the moment, and it is unwilling to invest in a market that has yet to prove itself. Or &mdash; and I hope this is more the case &mdash; to an Android Wear team that is regrouping to figure out how to deliver true value.</p>

<p>Wearables could turn out to be important assets in both the connected home and AI battles. So, while hardware might never give vendors the sales volumes they were hoping for, it might give them yet another access point to highly valuable users which, in the long run, will prove an incredible investment. Apple knows this and continues to invest in the space. Sales results from Watch Series 2 might convince others there is more to wearables than a race to the bottom.</p>
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<p><a href="https://www.linkedin.com/in/carolina-milanesi-496a5330"><em>Carolina Milanesi</em></a><em>&nbsp;is a principal analyst at&nbsp;</em><a href="http://creativestrategies.com/"><em>Creative Strategies Inc.&nbsp;</em></a><em>She focuses on consumer tech across the board; from hardware to services she analyzes today to help predict and shape tomorrow. In her prior role as chief of research at Kantar Worldpanel ComTech, Milanesi drove thought leadership research; before that, she spent 14 years at Gartner, most recently as VP of consumer devices research and agenda manager. Reach her at&nbsp;</em><a href="https://twitter.com/caro_milanesi"><em>@caro_milanesi</em></a>.</p>

<p><small><em>This article originally appeared on Recode.net.</em></small></p>
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			<author>
				<name>Carolina Milanesi</name>
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			<title type="html"><![CDATA[Hey Amazon, we’re still getting used to voice-first devices — please don’t give Echo a screen]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2016/11/30/13796322/amazon-echo-alexa-screen-bad-idea-voice-assistant-adoption" />
			<id>https://www.vox.com/2016/11/30/13796322/amazon-echo-alexa-screen-bad-idea-voice-assistant-adoption</id>
			<updated>2017-01-24T09:10:27-05:00</updated>
			<published>2016-11-30T14:11:25-05:00</published>
			<category scheme="https://www.vox.com" term="Amazon" /><category scheme="https://www.vox.com" term="Big Tech" /><category scheme="https://www.vox.com" term="Emerging Tech" /><category scheme="https://www.vox.com" term="Innovation" /><category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[A version of this essay was originally published at&#160;Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. According to Bloomberg,&#160;Amazon is developing a high-end Echo-like device&#160;that will feature a better speaker and a seven-inch touchscreen. The speaker is said to be larger and to tilt upward so the screen can [&#8230;]]]></summary>
			
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<p><em>A version of this essay was originally published at&nbsp;</em><a href="https://techpinions.com/will-amazon-silence-alexa-with-a-screen/48125"><em>Tech.pinions</em></a><em>, a website dedicated to informed opinions, insight and perspective on the tech industry.</em></p>
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<p>According to Bloomberg,&nbsp;<a href="https://www.bloomberg.com/news/articles/2016-11-29/amazon-said-to-plan-premium-alexa-speaker-with-large-screen">Amazon is developing a high-end Echo-like device</a>&nbsp;that will feature a better speaker and a seven-inch touchscreen. The speaker is said to be larger and to tilt upward so the screen can be visible when on a shelf or counter and the user is standing. The Wall Street Journal reported earlier this year that Amazon&rsquo;s Lab126 hardware unit was working on an Alexa-powered device featuring a tablet-like computer screen known internally as &ldquo;Knight.&rdquo; The device will be running a version of Fire OS.</p>
<h2 class="wp-block-heading">The temptation of adding a screen</h2>
<p>The people familiar with the product who talked to Bloomberg said the screen will make it easier to access content such as weather forecasts, calendar appointments and news. It might just be me, but I struggle to see this as a solid business driver. The great advantage of using Alexa for my morning briefing is that I can listen to it while I get breakfast ready or pack my daughter&rsquo;s lunchbox. I would not have time to stop and read or even look at something. Also, Alexa&rsquo;s voice travels so well across the room over the morning chaos, a screen would have me move close to it to be able to look at it.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>As voice-first is not yet an entrenched behavior, giving an alternative would slow down adoption and negate the considerable progress Amazon has made in this area.</p></blockquote></figure>
<p>I cannot help but think that the main task a screen would help with is shopping. If I am trying to buy furniture, clothes and gifts, being able to see them is a huge improvement versus Alexa just calling out the description of the item.</p>

<p>Having a screen could, of course, also help with content, and would allow Amazon to enrich some of the experiences by adding a visual output to the voice. Music is a good example of this. But the question is whether Amazon needs to add that screen to Echo.</p>

<p>While a screen could add to the overall experience, I strongly believe it should not be an alternative input mechanism. Adding touch to voice would weaken Alexa in an environment where consumers feel very comfortable using their voice. As voice-first is not yet an entrenched behavior, giving an alternative would slow down adoption and negate the considerable progress Amazon has made in this area.</p>
<h2 class="wp-block-heading">Leveraging existing screens versus adding a new one</h2>
<p>We have plenty of screens in the home that Alexa could leverage &mdash; some, like a Fire TV or a tablet, might even be &ldquo;controlled&rdquo; by Amazon. Others, including our phones, could be exploited by the Alexa app. If our interactions with Alexa remain voice-first/only, the screen would be a simple display with no need to interact with it. This would make the Fire TV the perfect companion for Alexa.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>Ironically, Alexa being trapped in the little cylinder allowed her to be free.</p></blockquote></figure>
<p>The risk of adding touch is, even if Amazon does not intend it as an alternative input mechanism, consumers at this initial market adoption stage might easily revert to old habits. In a way, this reminds me of how people, at the beginning of the tablet market, bought a keyboard to use with their tablets so they could revert to a user experience they had experienced for so long with PCs and that felt familiar and safe.</p>

<p>Over time, as AI continues to develop, I could see a role for a device that intelligently understands what is appropriate to show on the screen, and proactively does that by having Alexa suggest, &ldquo;Do you want to visualize it?&rdquo; or saying &ldquo;Let me show you.&rdquo; There are instances where displaying the content seems easier than an alternative solution. Recipes are often used as an example to illustrate how voice-only does not work. But if you had an app that lets Alexa break down the steps so you could literally have her coach you through the recipe and check, &ldquo;Ready?&rdquo; or &ldquo;Tell me when you are ready,&rdquo; you would not need to visualize the steps.</p>
<h2 class="wp-block-heading">The risk: Turning Alexa from leading actress into a supporting role</h2>
<p>Echo was successful because people bought it for what it was: A speaker with a digital assistant. Actually, a digital assistant in a speaker would be a better description of what consumers were buying. Users did not have other options but to talk to Alexa to get her to do anything. There was no old behavior to revert to.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>Competition in this space is growing, but the battle will not be won by adding features that weaken the core experience.</p></blockquote></figure>
<p>Ironically, Alexa being trapped in the little cylinder allowed her to be free &mdash; free of any limitations that being part of a more traditional device, such as a smartphone or a tablet, would have imposed on her. Trying to turn Echo into a glorified Fire tablet could demote Alexa to a mere feature versus the genie in a bottle we know her as. For people who bought Echo, there was nothing else the device could do other than allowing them to interact with Alexa.</p>

<p>To grow engagement, Amazon needs to penetrate our homes more, and to expand beyond them, but this needs to be done in a way that leaves consumers deeply connected with Alexa so their reliance feeds their loyalty. Voice needs to remain the main input, as this is ultimately how our assistant will become personal.</p>

<p>While competition in this space is growing, the battle will not be won by adding features that, while differentiating in looks, weaken the core experience. Accelerating Alexa&rsquo;s integration with other devices, continuing to expand her skills and improving her knowledge will help to stay ahead of the curve and keep users engaged and loyal.</p>
<hr class="wp-block-separator" />
<p><a href="https://www.linkedin.com/in/carolina-milanesi-496a5330"><em>Carolina Milanesi</em></a><em>&nbsp;is a principal analyst at&nbsp;</em><a href="http://creativestrategies.com/"><em>Creative Strategies Inc.&nbsp;</em></a><em>She focuses on consumer tech across the board; from hardware to services she analyzes today to help predict and shape tomorrow. In her prior role as chief of research at Kantar Worldpanel ComTech, Milanesi drove thought leadership research; before that, she spent 14 years at Gartner, most recently as VP of consumer devices research and agenda manager. Reach her at&nbsp;</em><a href="https://twitter.com/caro_milanesi"><em>@caro_milanesi</em></a>.</p>

<p><small><em>This article originally appeared on Recode.net.</em></small></p>
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			<author>
				<name>Carolina Milanesi</name>
			</author>
			
			<title type="html"><![CDATA[While Amazon Alexa quickly becomes part of the family,  Google Home is like a stranger who knows too much about you]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2016/11/10/13587170/google-home-amazon-echo-alexa-digital-assistants-voice" />
			<id>https://www.vox.com/2016/11/10/13587170/google-home-amazon-echo-alexa-digital-assistants-voice</id>
			<updated>2016-11-10T14:13:41-05:00</updated>
			<published>2016-11-10T13:53:55-05:00</published>
			<category scheme="https://www.vox.com" term="Big Tech" /><category scheme="https://www.vox.com" term="Google" /><category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[A version of this essay was originally published at&#160;Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. When I saw Google Home for the first time back at Google I/O, I was excited at the prospect of having a brainier Alexa in my home. Like others, I waited and almost [&#8230;]]]></summary>
			
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<img alt="" data-caption="Google Vice President of Product Management Mario Queiroz shows the new Google Home during Google I/O 2016 on May 19, 2016. | Justin Sullivan / Getty" data-portal-copyright="Justin Sullivan / Getty" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/7444919/Google_Home_Mario_Queiroz.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
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	Google Vice President of Product Management Mario Queiroz shows the new Google Home during Google I/O 2016 on May 19, 2016. | Justin Sullivan / Getty	</figcaption>
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<p><em>A version of this essay was originally published at&nbsp;</em><a href="https://techpinions.com/has-google-set-up-google-home-to-disappoint/47909"><em>Tech.pinions</em></a><em>, a website dedicated to informed opinions, insight and perspective on the tech industry.</em></p>
<hr class="wp-block-separator" />
<p>When I saw Google Home for the first time back at Google I/O, I was excited at the prospect of having a brainier Alexa in my home. Like others, I waited and almost forgot all about it, until it was reintroduced last month and I actually could go and preorder it.</p>

<p>I got my Google Home at the end of last week, and placed it in the same room Alexa has been calling home for almost a year now. The experience has been interesting, mainly because of the high expectations I had.</p>

<p>Making comparisons with Amazon&rsquo;s Echo is natural. There are things that are somewhat unfair to compare because of the time the two devices have been on the market, and therefore the different opportunity to have apps and devices that connect to them. There are others, though, that have to do with how the devices were designed and built. I don&rsquo;t want to do a full comparison, as there are many reviews out there that have done a good job of that, but I do want to highlight some things that, in my view, point to the different perspective Amazon and Google are coming from when it comes to digital assistants.</p>
<h2 class="wp-block-heading">Too early to trust that “it just works”</h2>
<p>Like Echo, Google Home has lights that show you when it is listening. Sadly, though, it is difficult to see those lights if you are not close to the device, as they sit on top rather than on the side like the blue Echo lights that run in circles while you are talking to Alexa. This, and the lack of sound feedback, can make you wonder if Google Home has heard you or not. You can correct that by turning on the accessibility feature in the settings, which allow a chime to alert you that Google Home is engaged.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>Alexa was a “she” five minutes out of the box. Google Assistant feels more like hired help than a family member.</p></blockquote></figure>
<p>It is interesting to me that, while Amazon thought the feedback actually enhanced the experience of my exchange with Alexa, Google did not think it was necessary and, furthermore, something that had to do with accessibility versus an uneasiness in just trusting I will be heard. This is especially puzzling given that Echo has seven microphones that clearly help with picking up my voice from across the room far better than Google Home does.</p>

<p>The blue lights on the Echo have helped me train my voice over time so I do not scream at Alexa, but speak clearly enough for her to hear even over music or the TV. This indirect training has helped, not just with efficiency, but it has also made our exchanges more natural.</p>
<h2 class="wp-block-heading">“Okay, Google” just doesn’t help bonding</h2>
<p><a href="https://techpinions.com/should-virtual-assistants-be-humanized/45809">I&rsquo;ve discussed before</a>&nbsp;whether there is an advantage in humanizing a digital assistant. After a few days with Google Home, my answer is a clear yes. My daughters and I are not a fan of the &ldquo;Okay, Google&rdquo; command but, more importantly, I think there is a disconnect between what comes across like a bubbly personality and a corporate name. Google Assistant &mdash; I am talking about the genie in the bottle as opposed to the bottle itself &mdash; comes across as a little more fun than Alexa, from the way it sings &ldquo;Happy Birthday&rdquo; to the games it can play with you. Yet it seems like it wants to keep its distance, which does not help in building a relationship and, ultimately, could impact our trust. I realize that I am talking about an object that reminds you of an air freshener, but this bond is the key to success. Alexa has become part of the family, from being our Pandora DJ in the morning, as our trusted time keeper for homework and as my daughter&rsquo;s reading companion. And the bond was instant. Alexa was a &ldquo;she&rdquo; five minutes out of the box. While Google Assistant performs most of the same roles, it feels more like hired help than a family member.</p>
<h2 class="wp-block-heading">Google Assistant is not as smart as I hoped</h2>
<p>The big selling point of Google Home has been, right from the get-go, how all the goodness of Google search will help Google Assistant be smarter. This, coupled with what Google knows about me through my Gmail, Google docs, search history, Google Maps, etc., would all help deliver a more personalized experience.</p>

<p>Maybe my expectations were too high, or maybe I finally understand that being great at search might not, by default, make you great at AI. I asked my three assistants this question: &ldquo;Can I feed cauliflower to my bearded dragon?&rdquo; Here is what I got:</p>

<p>Alexa: Um, I can&rsquo;t find the answer to the question I heard.</p>

<p>Siri: Here is what I found (displayed the right set of results on my iPhone).</p>

<p>Google Assistant: According to the bearded dragon, dragons can eat green beans &hellip;</p>

<p>Just in case you&rsquo;re wondering, it is safe to feed bearded dragons cauliflower, but just occasionally!</p>

<p>Clearly, Google Assistant was able to understand my question (I actually asked multiple times to make sure it understood what I had said) but pulled up a search result that was not correct. It gave me information about other vegetables and then told me to go and find more information on the bearded-dragon website. The first time I asked who was running for president, I received an answer that explained who can run versus who was running. Bottom line: While I appreciate the attempt to answer the questions, and I also understand when Google Assistant says, &ldquo;I do not know how to do that yet, but I am learning every day,&rdquo; the experience is disappointing.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>Google Assistant is clearly better at knowing things about me than Alexa, and it’s not scared to use that knowledge.</p></blockquote></figure>
<p>Google is, of course, very good at machine learning, as it has shown on several occasions. I could experience that first hand using the translation feature Google Home offers. I asked Google Assistant how to say, &ldquo;You are the love of my life&rdquo; in Italian. I got the right answer, delivered by what was clearly a different voice with a pretty good Italian accent. Sadly, though, Google Home could not translate from Italian back into English, which means my role as a translator for my mom&rsquo;s next visit will not be fully outsourced.</p>

<p>We all understand today&rsquo;s assistants are not the real deal, but rather they are a promise of what we will have down the line. Assistant providers should also understand that with all the things the assistants are helping us with today, there is an old-fashioned way to do it which, more likely than not, will be correct. So when I ask a question, I know I can get an answer by reaching for my phone or a computer; or when I want to turn the lights off, I know I can get up and reach for the switch. This is why a non-experience at this stage is better than the wrong experience. In other words, I accept Google Assistant might not yet know how to interpret my question and answer it, but I am less tolerant of a wrong answer.</p>

<p>Google Assistant is clearly better at knowing things about me than Alexa, and it&rsquo;s not scared to use that knowledge. This, once again, seems to underline a difference in practices between Amazon and Google. When I asked if there was a Starbucks close to me, Google Assistant used my address to deliver the right answer. Alexa gave me the address of a Starbucks in San Jose based on a ZIP code. But Alexa knows where I live, because Amazon knows where I live, and my account is linked to my Echo. Why did I have to go into the Alexa app to add my home address?</p>
<h2 class="wp-block-heading">Greater expectation</h2>
<p>Amazon is doing a great job adding features and keeping users up to speed with what Alexa can do, and I expect Google to start growing the number of devices and apps that can feed into Google Home. While the price difference between Google Home and Echo might help those consumers who have been waiting to dip their toes with a smart speaker, I feel that consumers who are really eager to experience a smart assistant might want to make the extra investment to have the more complete experience available today.</p>

<p>We are still at the very beginning of this market, but Google is running the risk of disappointing more than delighting at the moment. Rightly or wrongly, we do expect more from Google, especially when we are already invested in the ecosystem. We assume that Google Assistant could add appointments to my calendar, read an email or remind me of upcoming event, and when it doesn&rsquo;t, we feel let down. The big risk, as assistants are going to be something we will start to engage more with, is that consumers might come to question their ecosystem loyalty if they see no return in it.</p>
<hr class="wp-block-separator" />
<p><a href="https://www.linkedin.com/in/carolina-milanesi-496a5330"><em>Carolina Milanesi</em></a><em>&nbsp;is a principal analyst at&nbsp;</em><a href="http://creativestrategies.com/"><em>Creative Strategies Inc.&nbsp;</em></a><em>She focuses on consumer tech across the board; from hardware to services she analyzes today to help predict and shape tomorrow. In her prior role as chief of research at Kantar Worldpanel ComTech, Milanesi drove thought leadership research; before that, she spent 14 years at Gartner, most recently as VP of consumer devices research and agenda manager. Reach her at&nbsp;</em><a href="https://twitter.com/caro_milanesi"><em>@caro_milanesi</em></a>.</p>

<p><small><em>This article originally appeared on Recode.net.</em></small></p>
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				<name>Carolina Milanesi</name>
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			<title type="html"><![CDATA[We took a new car for a spin and now we’re hooked on Siri]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2016/10/19/13307696/apple-siri-carplay-car-auto-ecosystem-driving-experience" />
			<id>https://www.vox.com/2016/10/19/13307696/apple-siri-carplay-car-auto-ecosystem-driving-experience</id>
			<updated>2016-10-19T10:11:12-04:00</updated>
			<published>2016-10-19T10:00:02-04:00</published>
			<category scheme="https://www.vox.com" term="Apple" /><category scheme="https://www.vox.com" term="Big Tech" /><category scheme="https://www.vox.com" term="Emerging Tech" /><category scheme="https://www.vox.com" term="Innovation" /><category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[A version of this essay was originally published at&#160;Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. Apple is making a car. The code name is &#8220;Project Titan.&#8221; Apple brings Bob Mansfield back from retirement to lead the project. Apple lays off dozens of employees who were presumably working on [&#8230;]]]></summary>
			
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<p><em>A version of this essay was originally published at&nbsp;</em><a href="https://techpinions.com/carplay-made-me-rediscover-apple-maps-and-want-siri-more/47425"><em>Tech.pinions</em></a><em>, a website dedicated to informed opinions, insight and perspective on the tech industry.</em></p>
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<p>Apple is making a car. The code name is &ldquo;Project Titan.&rdquo; Apple brings Bob Mansfield back from retirement to lead the project. Apple lays off dozens of employees who were presumably working on the car project that was never confirmed. Apple might no longer be making a car.</p>

<p>There &mdash; you&rsquo;re all caught up on the months of speculation around <a href="http://www.recode.net/2015/8/1/11615270/understanding-apples-car-strategy">Apple and cars</a>!</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>Apple needs to find a way to lower the expensive adoption barrier for CarPlay.</p></blockquote></figure>
<p>What I do know for sure is that Apple is in my car today. A new car that I&rsquo;ve had now for about two weeks. A totally unnecessary purchase, justified by the fact that my old car &mdash; a 2014 Suburban &mdash; was not technologically savvy enough. Now I have the 2016 model, and it does all sorts of things for me &mdash; warning me about lane departures, making my seat vibrate when a car or pedestrian is approaching me while reversing, and showing me the direction with a big red arrow on my screen.</p>

<p>The most interesting part, however, is having <a href="http://www.apple.com/ios/carplay/">CarPlay</a> and <a href="https://www.android.com/auto/">Android Auto</a>.</p>

<p>As I am currently using an iPhone 7 Plus, I tried out CarPlay, and the results were quite interesting.</p>

<p>I&rsquo;ve been using Google Maps pretty much since I got to the U.S. four years ago. My old car had a navigation system but I hated it, so I was using my phone with a Bluetooth connection. I had tried Apple Maps when it first came out but went back to Google, and soon got used to certain features, such as the multi-lane turn, as well as the exact timing of the command. I got comfortable with it, and aside from trying out HereWeGo and Waze, I have been pretty much happy with Google.</p>

<p>Having CarPlay made me rediscover Maps and features like where I parked my car, the suggested travel time to home or school or the office, suggestions based on routine or calendar information &mdash; all pleasant surprises that showed me what I had been missing out on. It also showed me how, by fully embracing the Apple ecosystem, you receive greater benefits. Having the direction clearly displayed on the large car screen was better, and while there is still a little bit of uneasiness about not using Google Maps, I have now switched over. Maps on Apple Watch just completes the car experience, as the device gently taps you as you need to make the turn. It is probably the best example I have seen thus far of devices working together to deliver an enhanced experience versus one device taking over the other.</p>

<p>Music has been in my car for some time thanks to a subscription to SiriusXM, but at home we also have an Apple Music subscription as well as Amazon Prime Music. With CarPlay, my music starts to play in the car as soon as the phone is connected, and despite my husband&rsquo;s initial resistance, he was converted this past weekend. He asked Siri to play Rancid, and he was somewhat surprised when one of his favorite songs came on. My daughter is also happily making requests to Siri, and everybody catching a ride is quite relieved not to be subjected to Kidz Bop Radio nonstop.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>The car is the perfect storm when it comes to getting you hooked on voice commands.</p></blockquote></figure>
<p>The best feature, however, is having Siri read and compose text messages for you. I know that I can do that outside my car, too, but I rarely do, because, frankly, I don&rsquo;t have to: Typing serves me just fine. When I interact with Siri, the exchange feels very transactional: I ask a question, I get an answer and that&rsquo;s it. The car is the perfect storm when it comes to getting you hooked on voice commands. You&rsquo;re not supposed to be texting and driving, the space is confined, and there is little background noise, as the music is turned off when you speak. (I have to admit that a switch to turn off the kids would be nice, too.)</p>

<p>Siri gets commands and messages right 90 percent of the time, which gets me to use her more. Interestingly, it is also the time where I have a more natural, more conversational, exchange with Siri:</p>

<p><strong>Siri: There is a new message from XYZ. Would you like me to read it to you?</strong></p>

<p>Me: Yes, please.</p>

<p><strong>(Reads message) Would you like to respond?</strong></p>

<p>Yes.</p>

<p><strong>Go ahead.</strong></p>

<p>Yadda-yadda-yadda.</p>

<p><strong>You are replying &ldquo;yadda-yadda-yadda.&rdquo; Ready to send?</strong></p>

<p>Yes.</p>

<p>At the end, you have a pretty satisfied feeling of having achieved what you wanted &mdash;while not once taking your eyes off the road ahead.</p>

<p>Our Voice Assistant survey did show a preference for consumers to use their voice assistant in the car. Fifty-one percent of the U.S. consumers we interviewed said they do, too, so I am clearly not alone. I would argue that interacting through car speakers versus the phone &mdash; assuming that you are not holding the phone to your mouth, which would not be hands-free &mdash; gives you higher fidelity and therefore a better, more engaging experience.</p>

<p>While we wait for autonomous cars (maybe even one by Apple) to take over and leave us free to either work or play while we go from point A to point B, it&rsquo;s understandable that CarPlay stays limited to functions that complement your driving but do not interfere with your concentration.</p>

<p>That said, I think there is a lot of room for Apple to deliver a smarter experience in the car if it accesses more information from the car and the user &mdash; things like suggesting a gas station when the gas indicator goes below a certain point, suggesting a place to park when we get to our destination, or a restaurant if we are driving somewhere we have not been before and are close to lunch time. The possibilities are many.</p>

<p>The problem with CarPlay is that it relies on consumers upgrading their cars to one of the more than 100 models available, or integrating CarPlay kits &mdash; which range from just under $200 to over $700, depending on brand and quality. This is a steep price to pay when you are not quite sure what the return on your investment will be. Apple needs to find a way to lower that adoption barrier for CarPlay so as to speed up adoption. The more users experience CarPlay, the easier it will be to get them to take the next step when it comes to cars, whether it&rsquo;s an Apple-branded car or a fuller Apple experience in the car.</p>
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<p><a href="https://www.linkedin.com/in/carolina-milanesi-496a5330"><em>Carolina Milanesi</em></a><em>&nbsp;is a principal analyst at&nbsp;</em><a href="http://creativestrategies.com/"><em>Creative Strategies Inc.&nbsp;</em></a><em>She focuses on consumer tech across the board; from hardware to services she analyzes today to help predict and shape tomorrow. In her prior role as chief of research at Kantar Worldpanel ComTech, Milanesi drove thought leadership research; before that, she spent 14 years at Gartner, most recently as VP of consumer devices research and agenda manager. Reach her at&nbsp;</em><a href="https://twitter.com/caro_milanesi"><em>@caro_milanesi</em></a>.</p>

<p><small><em>This article originally appeared on Recode.net.</em></small></p>
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				<name>Carolina Milanesi</name>
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			<title type="html"><![CDATA[Apple Watch speaks the only language wearable consumers understand: Fitness]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2016/9/22/13019256/apple-watch-wearable-consumers-fitness-purchase-driver-smartwatch" />
			<id>https://www.vox.com/2016/9/22/13019256/apple-watch-wearable-consumers-fitness-purchase-driver-smartwatch</id>
			<updated>2016-09-22T17:00:08-04:00</updated>
			<published>2016-09-22T17:00:03-04:00</published>
			<category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[A version of this essay was originally published at&#160;Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. The iPhone is such a big part of Apple&#8217;s revenue that we have seen a lot of coverage and attention paid post-launch event to iPhone 7 and 7 Plus. While Apple Watch is [&#8230;]]]></summary>
			
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<p><em>A version of this essay was originally published at&nbsp;</em><a href="https://techpinions.com/the-apple-watch-speaks-the-only-language-wearable-consumers-understand-fitness/47225"><em>Tech.pinions</em></a><em>, a website dedicated to informed opinions, insight and perspective on the tech industry.</em></p>
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<p>The iPhone is such a big part of Apple&rsquo;s revenue that we have seen a lot of coverage and attention paid post-launch event to iPhone 7 and 7 Plus. While Apple Watch is nowhere near iPhone revenue yet, it deserves our attention because of the role it will play in Apple&rsquo;s future.</p>
<h2 class="wp-block-heading">Early adopters’ learnings</h2>
<p>When Apple originally introduced Apple Watch, it focused on design/style, communication, and fitness. While design made Apple Watch stand out from the competition, I think it is fair to say it captured more tech adopters than it did jewelry buyers and fashionistas.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>Fitness remains the strongest purchase driver for wearable buyers at the moment, especially as we expand beyond early adopters.</p></blockquote></figure>
<p>Communication was about two main things: Notifications and digital touch. Notifications ended up being a strong driver of satisfaction, but not necessarily of purchase. This is because it is quite hard to articulate how notifications can impact your phone usage and the value they bring to you. This is a feature that delivers different returns to different people that will be discovered as they use Apple Watch. For some, it is about being in control. For others, it is about being in the moment. For others, it is about never missing what is most important. Precisely because it is so personal, it&rsquo;s quite hard to pitch it to potential buyers, especially as many see their phone playing the exact same roles.</p>

<p>Digital touch was an attempt to broaden the way we communicate by adding more of a personal touch from a device that is the only one consumers see as more personal than their phone. However, the limited number of users that early adopters could interact with, coupled with the fact that, more likely than not, the people they wanted to interact with might not have had a Watch, a spouse or a child, limited the appeal.</p>

<p>When all is said and done, fitness remains the strongest purchase driver for wearable buyers at the moment, especially as we expand beyond early adopters.</p>
<h1 class="wp-block-heading">Doubling down on fitness is not a change in focus</h1>
<p>Wearables are not a must-have. I have been saying this since the very beginning of the market. This means that consumers need to be convinced to invest in them. From the beginning, fitness has been what resonates with them, because it is the obvious use case, compared to what could be done with smartphones.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>77 percent of American consumers bought a wearable device because of the step-counting feature; another 38 percent wanted a heart-rate monitor, and 36 percent wanted a sleep tracker.</p></blockquote></figure>
<p>Some 77 percent of American consumers we interviewed in the spring said they bought a wearable device because of the step-counting feature. Another 38 percent said they wanted a heart-rate monitor and 36 percent wanted a sleep tracker.</p>

<p>By adding GPS and a swim-proof design to Watch Series 2, combined with an improved CPU GPU and a brighter display, Apple provides a solid upgrade for current Watch owners, as well as a more attractive proposition for users who are either looking at upgrading from a fitness band or are wearing a smart device on their wrist for the first time, especially given the $369 starting price.</p>

<p>With fitness at the center of Apple Watch&rsquo;s line up, having a Sport edition no longer made sense. But adding a trusted sport brand like Nike to the portfolio makes a lot of sense, particularly as the price of the entry-level Watch now starts at $20 more than the Sport edition did. As Apple did with the activity and workout features, with Watch Nike+, it tries to appeal to both serious and occasional runners with dedicated workouts. Apple&rsquo;s gamification effort, which started with the badges users could earn, increases with watchOS 3 as users can now create groups they share, compare and challenge in their achievements.</p>

<p>While I am not a fan (mainly because I hate public shaming), the social aspect is certainly more rewarding for some than any badge of honor Apple could ever give them. The activity rings can also now be more central to Apple Watch, with some new faces that display the information in a more effective way for users who really want to stay focused on their daily goal.</p>
<h2 class="wp-block-heading">There is luxury and then there is luxury</h2>
<p>Apple Watch buyers certainly appreciated the design, the quality of material and the overall look and feel of the product. While they might have bought Apple Watch instead of another smartwatch based on looks, I am not sure many bought it thinking they were buying a piece of jewelry. As is the case in the traditional watch market that Apple now measures itself against, there are different kinds of high-end watches. Apple repositioned its luxury threshold, going from the Gold Edition priced at $10,000, to the ceramic edition priced at $1,249. From an addressable market perspective, there is certainly a bigger segment for the ceramic edition than there was for the gold, especially as Apple is still working on establishing a more comprehensive brand status that includes more than just tech.</p>
<h2 class="wp-block-heading">Hardware only tells half the story</h2>
<p>Most of the learnings from the first Apple Watch release are best demonstrated by how the UI has morphed. As for the marketing messaging, Apple only tweaked what it had initially delivered with watchOS to improve the experience and widen the appeal.</p>

<p>Digital touch has now been integrated as an option to respond to messages in the same way it has been added to messages in iOS. It might just be me, but even the way scribble and digital touch have been added to iOS links nicely to the Watch, helping to socialise this way to express ourselves as well as widen the circle of people who can now receive and send heartbeats or kisses or fireballs or even a heartbreak. It sure is something my 8-year-old has happily embraced on her iPad.</p>

<p>Swiping &mdash; now part of our muscle memory,  thanks to iPhone and iPad &mdash; also plays a more proactive role in watchOS 3 as it is the case for the revamped launch screen. Force Touch is still there, but is not highlighted &mdash; the same as for iOS.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>Apple Watch is nowhere near iPhone revenue yet, but it deserves our attention because of the role it will play in Apple’s future.</p></blockquote></figure>
<p>After using Apple Watch Series 2 for over a week, it is the speed and the improved battery life I came to appreciate. While I have been waiting to be able to swim with Apple Watch (I wish it was available when I went on holiday), it&rsquo;s the speed and battery life that positively impact my daily experience. The new GPU and CPU make a great deal of difference when launching apps and interacting with Watch. Apple built it and now I hope apps will come.</p>

<p>This is still what I hope to see now that developers can no longer use the excuse of a sluggish OS that did not allow them to design Watch apps. Apple tried to kick things off with Breathe, an app that aims to show that there is more to health than calories and steps. While I am still getting used to it, and have it set for every three hours rather than every hour, I find that between &ldquo;stand&rdquo; and &ldquo;breathe,&rdquo; I am more conscious of how long I sit and how caught up into things I get, and these help me take a moment.</p>

<p>With developers more likely to be waiting for a broader addressable market, I think we will see sales pick up, thanks to the lower-priced but upgraded experience of Watch Series 1 now at $269, and the broader appeal of GPS and swim mode in Series 2.</p>
<hr class="wp-block-separator" />
<p><a href="https://www.linkedin.com/in/carolina-milanesi-496a5330"><em>Carolina Milanesi</em></a><em>&nbsp;is a principal analyst at&nbsp;</em><a href="http://creativestrategies.com/"><em>Creative Strategies Inc.&nbsp;</em></a><em>She focuses on consumer tech across the board; from hardware to services she analyzes today to help predict and shape tomorrow. In her prior role as chief of research at Kantar Worldpanel ComTech, Milanesi drove thought leadership research; before that, she spent 14 years at Gartner, most recently as VP of consumer devices research and agenda manager. Reach her at&nbsp;</em><a href="https://twitter.com/caro_milanesi"><em>@caro_milanesi</em></a>.</p>

<p><small><em>This article originally appeared on Recode.net.</em></small></p>
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