<?xml version="1.0" encoding="UTF-8"?><feed
	xmlns="http://www.w3.org/2005/Atom"
	xmlns:thr="http://purl.org/syndication/thread/1.0"
	xml:lang="en-US"
	>
	<title type="text">Laura Entis | Vox</title>
	<subtitle type="text">Our world has too much noise and too little context. Vox helps you understand what matters.</subtitle>

	<updated>2021-11-01T20:24:09+00:00</updated>

	<link rel="alternate" type="text/html" href="https://www.vox.com/author/laura-entis" />
	<id>https://www.vox.com/authors/laura-entis/rss</id>
	<link rel="self" type="application/atom+xml" href="https://www.vox.com/authors/laura-entis/rss" />

	<icon>https://platform.vox.com/wp-content/uploads/sites/2/2024/08/vox_logo_rss_light_mode.png?w=150&amp;h=100&amp;crop=1</icon>
		<entry>
			
			<author>
				<name>Laura Entis</name>
			</author>
			
			<title type="html"><![CDATA[When quitting your job feels like the only option]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/the-highlight/22666665/jobs-recovery-covid-economy-workers-quit" />
			<id>https://www.vox.com/the-highlight/22666665/jobs-recovery-covid-economy-workers-quit</id>
			<updated>2021-11-01T16:24:09-04:00</updated>
			<published>2021-09-21T08:00:02-04:00</published>
			<category scheme="https://www.vox.com" term="The Highlight" />
							<summary type="html"><![CDATA[Part of the Recovery Issue&#160;of&#160;The Highlight, our home for ambitious stories that explain our world. Working at a big-box pet-supply store was never easy. The job involved washing, grooming, and styling often anxious dogs, as well as pacifying their equally anxious owners. The hours could be long, the schedule unpredictable. But for nearly five years, [&#8230;]]]></summary>
			
							<content type="html">
											<![CDATA[

						
<figure>

<img alt="" data-caption="" data-portal-copyright="Max Erwin for Vox" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/22839745/Vox_Greatresignation_Final.jpeg?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
	<figcaption>
		</figcaption>
</figure>
<img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/21899595/VOX_The_Highlight_Box_Logo_Horizontal.png?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="" title="" data-has-syndication-rights="1" data-caption="" data-portal-copyright="" />
<p>Part of the <a href="https://www.vox.com/e/22439661">Recovery Issue</a>&nbsp;of&nbsp;<a href="https://www.vox.com/the-highlight"><strong>The Highlight</strong></a>, our home for ambitious stories that explain our world.</p>
<hr class="wp-block-separator" />
<p>Working at a big-box pet-supply store was never easy. The job involved washing, grooming, and styling often anxious dogs, as well as pacifying their equally anxious owners. The hours could be long, the schedule unpredictable. But for nearly five years, Zoe Hoffeld managed.&nbsp;</p>

<p>And then the pandemic hit. After closing for a couple months in spring 2020, the dog salon in Cambridge, Massachusetts, reopened. Understaffed, the store pressured Hoffeld, who uses they/them pronouns, to bathe or groom upwards of seven dogs a day, in addition to scheduling appointments and making reminder calls.&nbsp;</p>

<p>The safety precautions were lackluster to nonexistent. What&rsquo;s more, the AC didn&rsquo;t work; neither did the pipes, which caused the bathroom, as well as the area where dogs were washed, to regularly flood. A plumber was called in, but the recommended fix &mdash; shut down the location for a week to address the problem &mdash; went unheeded.&nbsp;</p>

<p>And then there were the customers, whose expectations &mdash; against the backdrop of a deadly pandemic &mdash; took on a surreal quality. Hoffeld could put hours into a single dog haircut, and have an owner respond with dissatisfaction. While most clients were understanding, others demanded fluffy perfection. &ldquo;We&rsquo;re human,&rdquo; Hoffeld says. &ldquo;We try our best and do our best but ultimately our job is to make the dog comfortable.&rdquo;</p>

<p>At the end of a shift, &ldquo;I&rsquo;d go home, eat dinner, and fall asleep because I was so tired. I didn&rsquo;t have the energy to do anything else. All my energy was put into work.&rdquo; They were exhausted. In June, after expressing concerns about the conditions and their pay to the store supervisor to no avail, Hoffeld reached a breaking point.</p>

<p>So they quit.</p>
<iframe src="https://open.spotify.com/embed/episode/5SHeATpCLQ17XPj14037xy?theme=0" width="100%" height="232" frameborder="0" allowfullscreen="" allow="autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture"></iframe><hr class="wp-block-separator" />
<p>At the onset of the pandemic,<strong> </strong>employers and consumers alike fell over themselves heralding so-called essential workers, the often low-paid individuals who didn&rsquo;t have the luxury of sheltering in place.&nbsp;</p>

<p>The message only briefly obscured a harsher reality. Covid-19 amplified &ldquo;the uglier side of the business,&rdquo; says Nick Bunker, an economic researcher at the jobs site Indeed. Employers were quick to enact layoffs &mdash; by April 2020, the unemployment rate had skyrocketed to <a href="https://sgp.fas.org/crs/misc/R46554.pdf">14.8 percent</a>. Those who kept their jobs had to contend with increased demands; after losing coworkers to cuts, furloughs, resignations, sickness, and death, employees took on heavier workloads, all while serving an emotional, sometimes downright belligerent public.</p>

<p>This played out across industries: In the first few months of lockdown, grocery stores faced <a href="https://www.washingtonpost.com/business/2020/04/12/grocery-worker-fear-death-coronavirus/">labor shortages</a> as panicked shoppers ravaged shelves; this spring and summer, freshly vaccinated diners overwhelmed <a href="https://www.wsj.com/articles/customers-are-back-at-restaurants-and-bars-but-workers-have-moved-on-11626168601">understaffed restaurants and bars</a>; and then there are the airlines, which haven&rsquo;t been able to rehire fast enough to meet the rising demand in domestic travel, resulting in <a href="https://www.vox.com/the-goods/22550623/air-travel-summer-post-covid-layoffs">cancellations, delays, and lost luggage</a>.&nbsp;</p>

<p>It&rsquo;s a frustrating loop of layoffs, labor shortages, and overwork that has fallen squarely on the shoulders of workers already on the front lines of the pandemic.</p>

<p>A year and a half in, that collective weight has resulted in what economy-watchers are calling the Great Resignation. From April to the end of July, nearly <a href="https://www.bls.gov/news.release/jolts.t04.htm">16 million Americans quit their jobs</a>, a historic number. The mass exodus is particularly stark given how quickly it follows one of the largest recessions in US history. That didn&rsquo;t stop about 4 million people from quitting their jobs in July alone, a sign of optimism &mdash; if they leave, they can find something better &mdash; in the face of what&rsquo;s shaping up to be a <a href="https://www.cnn.com/2021/09/08/perspectives/economic-recovery-jobs-covid-19-delta-variant/index.html">prolonged recovery</a>.&nbsp;</p>
<img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/22840935/GettyImages_1325140419.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="" title="" data-has-syndication-rights="1" data-caption="A “now hiring” sign is displayed at a fast food chain in June in Los Angeles. An exodus of workers this spring and summer highlights two truths: Workers have optimism about their prospects, and they’re experiencing unprecedented dread about their current jobs. | Mario Tama/Getty Images" data-portal-copyright="Mario Tama/Getty Images" />
<p>Alongside confidence, however, there&rsquo;s a pervading sense of mental and physical fatigue. &ldquo;For a lot of people, it&rsquo;s been traumatizing,&rdquo; says Chris Tilly, director of UCLA&rsquo;s Institute for Research on Labor and Employment. In the first 10 months of the pandemic, essential workers in California experienced a 30 percent increase in deaths, according to an <a href="https://clc.ucmerced.edu/sites/clc.ucmerced.edu/files/page/documents/fact_sheet_-_the_pandemics_toll_on_california_workers_in_high_risk_industries.pdf">analysis of public health data</a>. Specific jobs, including in health care, meatpacking, retail, and restaurants, were hit especially hard.</p>

<p>At a single Smithfield Foods plant in South Dakota, 1,294 workers got sick. <a href="https://www.npr.org/sections/coronavirus-live-updates/2021/02/01/962877199/meatpacking-companies-osha-face-investigation-over-coronavirus-in-plants">Four died</a>. In the first year of the pandemic, New York City <a href="https://www.curbed.com/2021/01/mta-nyct-coronavirus-memorial-covid-19.html">lost at least 136 transportation workers</a> to Covid-19. Particularly in the beginning, when cases were skyrocketing and so much remained unclear about transmission, work presented a hellish choice: Go in and risk exposure, or stay home and forgo a paycheck.&nbsp;</p>

<p>Employers have blamed expanded unemployment benefits for people&rsquo;s reluctance to go back to work, but even in <a href="https://www.nytimes.com/2021/06/27/business/economy/jobs-workers-unemployment-benefits.html">states where job benefits were cut</a> early, workers failed to return to their old jobs. (After months of strong job growth, there are already troubling indicators ahead &mdash; employers added just <a href="https://www.nytimes.com/live/2021/09/03/business/economy-stock-market-news/here-are-six-takeaways-from-the-august-jobs-report">a third of the projected number of jobs for August</a>, a sign that the delta variant is interfering with the economic recovery.) People are tired and demoralized. Many are also recovering from overlapping categories of trauma. Alongside the primal pain of losing someone to Covid-19, there is the emotional and physical grind of showing up every day to a high-stress, understaffed environment where safety measures aren&rsquo;t consistently enforced.&nbsp;</p>

<p>That was Amanda F.&rsquo;s experience, anyway. (She asked that her last name not be used as she&rsquo;s about to start a new job in the industry and is concerned about professional fallout.) A pharmacy technician since 2012, she liked her job, for the most part. The pandemic changed that. The workload increased abruptly &mdash; she was tasked with facilitating Covid-19 tests in addition to filling prescriptions &mdash; as the number of employees dwindled. Some shifts, it was just her and a pharmacist.&nbsp;</p>

<p>The pace was unrelenting. Rushing to fill backlogged prescriptions, she&rsquo;d hear, &ldquo;Pickup, lane one,&rdquo; and have to dart over to the drive-through window. Meanwhile,&nbsp;&ldquo;The phone is ringing; there are nine phone calls in the queue,&rdquo; she says. &ldquo;It&rsquo;s just me and a pharmacist, and I&rsquo;m saying, &lsquo;How are we supposed to do all of this? All I feel like doing is crying and walking out.&rdquo; Customers, frustrated by the long wait times, could be impatient, sometimes outright hostile.&nbsp;</p>

<p>The anxiety began to manifest itself physically. Amanda started eating lunch a couple of hours before she left for a closing shift; if she ate any later, she says, she risked throwing up the meal while at work.&nbsp;</p>

<p>Like Hoffeld, Amanda was exhausted, not just by the work but also the lack of understanding or compassion from customers. In September, she quit too.</p>
<hr class="wp-block-separator" />
<p>Typically, leisure, hospitality, and retail have the highest quit rates, Bunker says. It&rsquo;s not surprising: The pay is typically low, the turnover high. These sectors have seen the largest proportional increase in quit rates compared with those before the pandemic. As with the broader economy, the recession and subsequent recovery have taken an existing trend in these sectors and amplified it. People in low-wage jobs are quitting in search of higher pay and benefits &mdash; as well as relief from extended periods of overwork. &ldquo;If you don&rsquo;t have enough coworkers, there is presumably a period of time where you can pick up that slack,&rdquo; Bunker says. &ldquo;But after some time, you are going to realize you need backup.&rdquo;&nbsp;</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>People in low-wage jobs are quitting in search of higher pay and benefits — as well as relief from extended periods of overwork</p></blockquote></figure>
<p>More work for the same pay is not a recipe for retention. While employers categorize the tight labor market as a labor shortage, that&rsquo;s a misnomer, says Fran&ccedil;oise Carr&eacute;, research director of the Center for Social Policy at the University of Massachusetts Boston. &ldquo;When you hear employers saying, &lsquo;I can&rsquo;t find workers,&rsquo; they can&rsquo;t find workers for the wages they&rsquo;re willing to pay right now,&rdquo; she says.</p>

<p>There are signs that pay is trending upward. A number of Fortune 500 companies, including Costco, McDonald&rsquo;s, Amazon, Chipotle, Bank of America, and <a href="https://www.supermarketnews.com/retail-financial/cvs-plans-lift-its-minimum-wage-15">CVS</a>, have announced plans to raise the starting or average pay for hourly workers. Meanwhile, the average wage of restaurant and supermarket workers recently surpassed <a href="https://www.eater.com/2021/8/9/22617225/average-pay-restaurant-supermarket-workers-15-per-hour">$15 an hour</a> for the first time, a milestone that some workers have been lobbying for <a href="https://fightfor15.org/about-us/">since 2012</a>.</p>

<p>Employers &mdash; notably, bigger companies with the resources to enact these changes quickly &mdash; are also adding benefits, including paid time off, sick leave, and tuition reimbursement. Target recently said it will <a href="https://www.reuters.com/world/us/target-launches-debt-free-education-frontline-workers-2021-08-04/">cover tuition</a> at select undergraduate programs for part-time and full-time front-line workers. This follows <a href="https://www.reuters.com/business/retail-consumer/walmart-dropping-1-day-fee-employees-college-degrees-2021-07-27/">Walmart&rsquo;s announcement</a> in July that it will cover tuition and book costs for all its employees.&nbsp;</p>

<p>In addition to more money, workers are able to shop around for roles that are a better fit. Amanda is slated to start a new pharmacy technician job at a different company later this month.&nbsp;</p>

<p>The pay is slightly higher ($19 an hour versus $18.55), but the real advantage is that the location is closed-door, which means she won&rsquo;t have to interact with customers.&nbsp;</p>
<hr class="wp-block-separator" /><img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/22841029/GettyImages_1230955977.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="" title="" data-has-syndication-rights="1" data-caption="Grocery workers in Long Beach, California, protest in February after their employer closed stores rather than pay city-mandated hazard pay during the pandemic. | Frederic J. Brown/AFP via Getty Images" data-portal-copyright="Frederic J. Brown/AFP via Getty Images" />
<p>Demand and the high quit rate have made the field slightly better for job seekers and workers over the past few months. But it&rsquo;s important to put wage gains in context, says Enrique Lopezlira, the director of the low-wage work program at the University of California Berkeley Labor Center. Even with higher starting pay at large companies, &ldquo;We&rsquo;re still looking at people making between $26,000 and $30,000 a year, which is not that great.&rdquo; Many low-wage jobs not only lack health insurance, sick leave, and fixed schedules, they are also physically and emotionally taxing. &ldquo;People settled for that, but they weren&rsquo;t necessarily thrilled with those jobs,&rdquo; UCLA&rsquo;s Tilly says.&nbsp;</p>

<p>This is true for essential workers, as well as for entry-level workers hoping to break into white-collar professions. After receiving a master&rsquo;s degree in communications in May 2020, Maggie, 30, who asked that her last name not be used so as not to risk her current position, sent out more than 60 applications for jobs in her area, but steady work remained out of reach. &ldquo;I was applying to all levels of jobs,&rdquo; she says. &ldquo;Jobs I thought were quote-unquote &lsquo;above&rsquo; my skill level, jobs below my skill level, anything that had to do with communications.&rdquo;</p>

<p>A year after graduating, she was hired as a contract legal assistant to a personal injury attorney in Wisconsin. The office job involves some writing. And there&rsquo;s a reliable, if modest, paycheck (though no benefits or sick leave). Beyond that, it&rsquo;s hard to come up with many positives. She&rsquo;s on the phone with clients all day, most of whom are checking on the status of their cases. &ldquo;We have people that will just call in and cry,&rdquo; she says. &ldquo;People have had shit years.&rdquo; Sometimes they take it out on her. &ldquo;It can be as bad as it was when I was waitressing,&rdquo; she says.</p>

<p>Worse than that is the feeling that work is sucking the life out of her. Her dream is to one day support herself through writing, a practice she tries to maintain. But after a full day spent typing on a computer, &ldquo;When I get home, I don&rsquo;t want to do it for myself,&rdquo; she says. &ldquo;It&rsquo;s kind of like you are giving up your soul &mdash; like a vampire. I&rsquo;m giving up everything for a job that I don&rsquo;t even like, that I&rsquo;m not even passionate about.&rdquo;&nbsp;</p>

<p>Maggie continues to hunt for better job opportunities, but the available pickings for her location and experience level remain slim; without another offer lined up, she can&rsquo;t quit, even though she wants to. &ldquo;It&rsquo;s either this or not knowing how I&rsquo;m going to pay my rent or bills,&rdquo; she says.&nbsp;</p>

<p>While retail workers have more immediate options, leaving a job for a better-paying one isn&rsquo;t always easy or even possible. A vast swath of low-wage jobs don&rsquo;t offer predictable hours. Shifts fluctuate wildly from week to week, often with little or no notice. For anyone with responsibilities outside work &mdash; children or relatives to take care of, classes to attend, or simply social commitments &mdash; it&rsquo;s not a sustainable model. Sure, the local CVS or Target might pay more, but if the available shifts don&rsquo;t work with your schedule, it&rsquo;s not a feasible option.&nbsp;</p>

<p>There&rsquo;s also the matter of getting to work in the first place. The nationwide <a href="https://archive.curbed.com/2019/5/15/18617763/affordable-housing-policy-rent-real-estate-apartment">affordable housing crisis</a> means workers must spend more time commuting, a reality that&rsquo;s not just time-consuming but <a href="https://www.reuters.com/article/us-usa-commute-costs-idUSKBN0E721M20140527">expensive</a> as well. (In 2019, the average one-way commute in the US reached an all-time high of <a href="https://www.census.gov/newsroom/press-releases/2021/one-way-travel-time-to-work-rises.html">27 minutes</a>. For workers who take public transit, that figure goes up to 46 minutes.) The opportunity cost of a longer commute versus the advantage of slightly higher pay doesn&rsquo;t always level out.&nbsp;&nbsp;</p>

<p>That&rsquo;s the case for Mendy Hughes, 47, a cashier at a Walmart in Arkansas and a member of&nbsp; United for Respect, a nonprofit fighting for better conditions and pay for retail workers. She&rsquo;s been at the company for 11 years and makes just $11.85 an hour. The past 18 months, she says, have been grueling. On many of her shifts, the store was understaffed, either because coworkers were out with Covid-19 or because the chain has struggled to hire and retain employees. Often, there aren&rsquo;t enough people to adequately assist customers. &ldquo;They&rsquo;re stressed, we&rsquo;re stressed,&rdquo; Hughes says, an emotion that frequently curdles into anger directed her way.&nbsp;</p>

<p>At the end of a shift, &ldquo;I&rsquo;m just relieved it&rsquo;s over,&rdquo; she says. But Hughes doesn&rsquo;t plan on leaving, even though she could make more at another big-box retailer. Her commute is a five-minute drive. Working somewhere else would require a more reliable car, something that&rsquo;s not in the cards right now.&nbsp;</p>

<p>There&rsquo;s also no guarantee the additional money would last. The retail industry, which has <a href="https://progressivegrocer.com/minimum-wage-hike-means-minimum-opportunities-nrf">passionately fought</a> attempts to raise the federal minimum wage from $7.25, is predicated on a model of cheap prices at the expense of higher salaries or benefits. While hourly wages traditionally go up when labor is in short supply, the &ldquo;downside is, it&rsquo;s cyclical,&rdquo; Tilly says. &ldquo;Once labor becomes more plentiful, [employers] let those investments slide, you let inflation eat away at the value of those wages.&rdquo;</p>
<img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/22841040/GettyImages_1232609016.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="" title="" data-has-syndication-rights="1" data-caption="A West Village eatery. Manhattan’s restaurants struggled with a labor shortage in the months after the city slowly began reopening restaurants. | Amir Hamja/Bloomberg via Getty Images" data-portal-copyright="Amir Hamja/Bloomberg via Getty Images" />
<p>&ldquo;The labor shortage giveth, and the end of the labor shortage taketh away,&rdquo; Tilly says.</p>

<p>The result is a system that requires flexibility and promptness from workers but fails to provide any of the structural support that would enable them to realistically meet these demands. The onus rests with the individual, an expectation that allows employers to abdicate responsibility. This was true before the pandemic, but Covid-19 placed systemic problems in sharp relief. Workers were expected to show up every day and risk their health for far less than a living wage, without the support of child care or benefits. What was a raw deal before became, for many, untenable.&nbsp;</p>

<p>Hoffeld experienced this dynamic at the company level. Their employer didn&rsquo;t provide hazard pay, benefits, or even, at times, working AC and plumbing, but still expected them to show up, without complaint and with a smile, for $16.75 an hour.</p>
<hr class="wp-block-separator" />
<p>For Maggie, the past year and a half has affected her in ways she&rsquo;s only started to unpack. After graduating, she lived off unemployment for stretches, an experience that sparked something of an identity crisis. &ldquo;We are very indoctrinated to believe that a lot of our worth is in productivity,&rdquo; she says. &ldquo;Not having a job, I had a very difficult time. I felt like I was doing nothing, like I was participating in nothing. It was really hard for me to relax.&rdquo;</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>Workers were expected to show up every day and risk their health for far less than a living wage. What was a raw deal before became, for many, untenable. </p></blockquote></figure>
<p>But where she now finds herself may be worse. In exchange for a job that (barely) covers her bills, she feels like she&rsquo;s handed over her soul. Days are shaped by the ebb and flow of dread. Mornings are bad; upon waking, she confronts the yawning hours of phone calls that await her at the office. She&rsquo;s tired before she leaves the house.</p>

<p>It&rsquo;s a hamster wheel that&rsquo;s equally exhausting and motivating. Mentally drained at the end of the day, she forces herself back online to job-search. This isn&rsquo;t what she wants long term.</p>

<p>For Amanda, the pandemic has been more clarifying. After quitting, she vowed <em>never again</em>. The next time she changes positions, she has a list of questions to bring to the interview:&nbsp;</p>

<p>&ldquo;What&rsquo;s your turnover rate like? What do you do for short-staffing situations? How do you ensure the safety of not only your technicians but also your customers?&rdquo;&nbsp;</p>

<p>The price was steep, but Amanda now feels a greater sense of control over her career. She has a better grasp on what she&rsquo;s looking for and, just as important, the conditions she will no longer tolerate. The strong quit rate indicates she&rsquo;s far from alone, even if the long-term impact is still up in the air. If demand from employers falters, workers might be forced to renegotiate what, exactly, they are willing to put up with.&nbsp;</p>

<p>For her part, however, Amanda isn&rsquo;t compromising. &ldquo;I can&rsquo;t get back into this situation,&rdquo; she says.</p>

<p><em>Laura Entis is a former editor at Fortune and former staff writer at Entrepreneur magazine. She previously wrote about the </em><a href="https://www.vox.com/the-highlight/21320361/small-business-closing-covid-coronavirus-ppp-entrepreneur-economy-stimulus-loans"><em>reckoning for small business</em></a><em> amid Covid-19 and the&nbsp;</em><a href="https://www.vox.com/the-highlight/2020/5/26/21256190/zoom-facetime-skype-coronavirus-loneliness"><em>effects of Zoom</em></a><em>&nbsp;and other communication technology on loneliness for The Highlight.</em></p>

<p><em>This story has been corrected to reflect that the dog salon where Zoe Hoffeld worked was in Cambridge, Massachusetts. </em></p>
<div class="wp-block-vox-media-highlight vox-media-highlight">
<p><a href="https://www.vox.com/e/22439661">More from the Recovery Issue</a></p>
<img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/22857685/ezgif.com_gif_maker__2_.gif?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="" title="" data-has-syndication-rights="1" data-caption="" data-portal-copyright="" /></div>
						]]>
									</content>
			
					</entry>
			<entry>
			
			<author>
				<name>Laura Entis</name>
			</author>
			
			<title type="html"><![CDATA[The end of the American dream]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/the-highlight/21320361/small-business-closing-covid-coronavirus-ppp-entrepreneur-economy-stimulus-loans" />
			<id>https://www.vox.com/the-highlight/21320361/small-business-closing-covid-coronavirus-ppp-entrepreneur-economy-stimulus-loans</id>
			<updated>2020-09-22T17:51:28-04:00</updated>
			<published>2020-07-22T08:10:00-04:00</published>
			<category scheme="https://www.vox.com" term="Covid-19" /><category scheme="https://www.vox.com" term="Features" /><category scheme="https://www.vox.com" term="Health" /><category scheme="https://www.vox.com" term="Money" /><category scheme="https://www.vox.com" term="Policy" /><category scheme="https://www.vox.com" term="Politics" /><category scheme="https://www.vox.com" term="The Highlight" />
							<summary type="html"><![CDATA[Part of the&#160;July Issue&#160;of&#160;The Highlight, our home for ambitious stories that explain our world. Located in the middle of the New Mexico desert, Pie Town is as much a nostalgic idea as an actual place. Founded in the 1920s and named after a bakery that sold dried-apple pies, most maps no longer list it. In [&#8230;]]]></summary>
			
							<content type="html">
											<![CDATA[

						
<figure>

<img alt="" data-caption="" data-portal-copyright="Party of One Studio for Vox" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/21902665/PO1_STORY_AmericanDream.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
	<figcaption>
		</figcaption>
</figure>
<img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/15986155/Vox_The_Highlight_Logo_wide.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="The Highlight by Vox logo" title="The Highlight by Vox logo" data-has-syndication-rights="1" data-caption="" data-portal-copyright="" />
<p>Part of the&nbsp;<a href="https://www.vox.com/the-highlight/2020/7/22/21326122/highlight-july-issue">July Issue</a>&nbsp;of&nbsp;<a href="https://www.vox.com/the-highlight"><strong>The Highlight</strong></a>, our home for ambitious stories that explain our world.</p>
<hr class="wp-block-separator" />
<p>Located in the middle of the New Mexico desert, Pie Town is as much a nostalgic idea as an actual place. Founded in the 1920s and named after a bakery that sold dried-apple pies, most maps no longer list it. In the last census, its population numbered 186.&nbsp;</p>

<p>When Kathy Knapp and her family visited in 1995, there wasn&rsquo;t even any pie, just a mournful sign on a boarded-up bakery: &ldquo;Used to be pie, ain&rsquo;t no more. 4 sale.&rdquo; A baker, Knapp&rsquo;s mother took it the hardest. &ldquo;She said, &lsquo;It&rsquo;s wrong. It&rsquo;s so un-American,&rsquo; Knapp recalls. They left, but neither could get the spot, or Pie Town, out of their minds. A few months later Knapp bought the property for $110,000; her mom moved in, named the place Pie-o-neer, and started selling pies.<strong> </strong></p>
<img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/20077524/57160079_2333956389982190_2237356517273632768_o.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="" title="" data-has-syndication-rights="1" data-caption="Kathy Knapp closed her bakery, Pie-o-neer, in June due to the coronavirus pandemic. | Courtesy of Kathy Knapp" data-portal-copyright="Courtesy of Kathy Knapp" />
<p>Knapp took over the shop in 1997. &ldquo;I think everyone has a romantic notion they can move to the middle of nowhere and live happily ever after,&rdquo; she says. A hundred miles southwest of Albuquerque and 235 miles east of Phoenix, surrounded by nothing but the blue sky and the red expanse of the desert, Pie Town, she says, &ldquo;was the closest I was going to get to that.&rdquo; She&rsquo;s been serving pies &mdash; from classics like cherry, apple, and coconut cream to experimental flavors like pear-ginger and apple-green chile-pine nut &mdash; ever since.</p>

<p>Until Covid-19, that is. In March, following public health state orders, Knapp closed the shop, a move she, like many American small-business owners, believed was temporary.&nbsp;But as the months wore on, utilities, overhead, and insurance piled up. When, in June, the governor of New Mexico green-lighted the reopening of restaurants only at a limited capacity, Knapp and her partner understood the necessity from a public health perspective. But &ldquo;we looked at each other and said, &lsquo;How are we going to do that?&rsquo;&rdquo; she says.</p>

<p>Annual festivals, including Pi Day on March 14, drew thousands of people and drove a significant percentage of annual revenue. As did tourists, who turned Pie Town into a popular road-trip destination. After a 6-hour drive, &ldquo;I can&rsquo;t tell them, &lsquo;Stay in your car until I tell you you can come in!&rsquo;&rdquo; Knapp says. &ldquo;The writing was on the wall.&rdquo;</p>

<p>Last month, she closed Pie-o-neer for good.</p>
<hr class="wp-block-separator" />
<p class="has-drop-cap">Covid-19 has shined a spotlight<strong> </strong>on the economic importance of small businesses and their physical impact on communities across the country, from large cities to remote destinations like Pie Town. It has also highlighted their precariousness.&nbsp;</p>

<p>Across the nation, restaurants, startups, retail stores, art studios, and other storefronts are facing a fate not unlike Pie-o-Neer&rsquo;s. Defined by the Small Business Administration as companies with fewer than 250 to 1,500 employees, depending on the industry, there are about <a href="https://www.statista.com/statistics/257521/number-of-small-businesses-in-the-us/">31 million small businesses</a> in the US. Last year, they employed <a href="https://www.sba.gov/sites/default/files/FAQ_Sept_2012.pdf">nearly half of the private workforce</a> and created <a href="https://cdn.advocacy.sba.gov/wp-content/uploads/2020/06/04144224/2020-Small-Business-Economic-Profile-US.pdf">1.6 million jobs</a>.</p>

<p>But heading into the pandemic, nearly half of small businesses had two weeks or less of cash liquidity on hand, according to a <a href="https://institute.jpmorganchase.com/institute/research/small-business/place-matters-small-business-financial-health-in-urban-communities">report from JPMorgan Chase</a>, turning forced shutdowns and lost revenues into an immediate fight for survival.</p>

<p>The government scrambled to provide relief, funneling $670 billion into loans for small businesses through the Small Business Administration&rsquo;s (<a href="https://www.cnbc.com/2020/07/13/emergency-loan-program-for-small-businesses-is-out-of-money.html">now exhausted</a>) Economic Injury Disaster Loan, designed to help businesses cover operating expenses such as rent and health care benefits; and the Paycheck Protection Program, which incentivized businesses to keep employees on staff by turning loans into grants if most of the money went to payroll.</p>

<p>There were <a href="https://www.vox.com/recode/2020/7/13/21320179/ppp-loans-sba-paycheck-protection-program-polling-kanye-west">flaws from the start</a>. The first round of loan money <a href="https://www.nytimes.com/2020/04/16/business/coronavirus-sba-loans-out-of-money.html">quickly ran out</a>; Ostensibly earmarked for small businesses, much of it nonetheless went to large restaurant chains like Shake Shack and Ruth&rsquo;s Chris Steak House due to a <a href="https://www.eater.com/2020/4/23/21233286/independent-restaurant-coalition-paycheck-protection-program-loans-shake-shack-sweetgreen">provision in the program</a> that based eligibility on employees per location. (Some companies, including Shake Shack,  returned the money; <a href="https://www.washingtonpost.com/business/2020/04/28/small-business-wont-repay-ppp/">others did not</a>.) Recently released data shows that <a href="https://www.nytimes.com/2020/07/06/us/ppp-small-business-loans.html">PPP loan recipients</a> included private equity firms, lobbyists, major law firms, and <a href="https://www.propublica.org/article/trump-friends-and-family-cleared-for-millions-in-small-business-bailout">businesses with financial ties to President Trump&rsquo;s family and associates</a>.&nbsp;</p>

<p>And because loans had to be accessed through financial institutions, companies that had preexisting relationships with a bank were moved to the front of the line &mdash; even though, in many cases, these were the businesses most likely to survive without a loan, at least in the short term. Meanwhile, applications from smaller and minority-owned businesses that needed a lifeline weren&rsquo;t prioritized and got lost in the shuffle. It didn&rsquo;t help that PPP &ldquo;offered bigger fees to banks that did bigger loans,&rdquo; an incentive that &ldquo;pushed banks to do bigger loans and away from providing loans to smaller businesses,&rdquo; says Bharat Ramamurti, the managing director of the corporate power research program at the Roosevelt Institute think tank.&nbsp;</p>
<div class="wp-block-vox-media-highlight vox-media-highlight"><img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/20083963/GettyImages_1211427477__1_.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="" title="" data-has-syndication-rights="1" data-caption="" data-portal-copyright="TNS via Getty Images" />
<p>Read more: <a href="https://www.vox.com/recode/2020/7/13/21320179/ppp-loans-sba-paycheck-protection-program-polling-kanye-west">The Paycheck Protection Program worked how it was supposed to. That&rsquo;s the problem.</a></p>
</div>
<p>Despite a second round of PPP funding, hundreds of thousands of small businesses have yet to receive aid. The result will inevitably be a spate of closures as mom-and-pop shops &mdash; laundromats, bodegas, dental practices, clothing stores, nail salons &mdash; are forced to shut down.&nbsp;</p>

<p>&ldquo;I think we are really looking at an extinction-level event,&rdquo; says Amanda Fischer, policy director at the Washington Center for Equitable Growth, a nonprofit research firm.&nbsp;</p>

<p>These disappearances will be deeply felt, permanently transforming the landscape of communities across the country. &ldquo;We have regulars that have basically become an extension of us, who we see on a weekly basis almost,&rdquo; says Ashley Wright, the general manager of <a href="https://www.dem2brosgrill.com/">Dem 2 Brothers &amp; A Grill</a>, a barbecue restaurant in Charleston, West Virginia.&nbsp;</p>
<img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/20081512/20200709_BBQ_VOX_019.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="" title="" data-has-syndication-rights="1" data-caption="Ashley Wright is the general manager of the barbecue restaurant Dem 2 Brothers &amp; A Grill in Charleston, West Virginia. Ashley and her father Adrian “Bay” Wright own and run the restaurant together. | Rich-Joseph Facun for Vox" data-portal-copyright="Rich-Joseph Facun for Vox" />
<p>Businesses such as Dem 2 Brothers create hyper-local anchors, supplying jobs and local support, both financial and personal. &ldquo;We&rsquo;ve seen people come in on their first dates, we make cocktails for their wedding,&rdquo; says Andy Bowtell, a bartender and co-owner of <a href="http://www.blueprintbrooklyn.com/">Blueprint</a>, a cocktail bar in Brooklyn, New York. &ldquo;We won&rsquo;t see them for a little while, and they&rsquo;ll pop in because they had a baby.&rdquo;&nbsp;</p>

<p>More broadly, small business ownership plays an outsized role in the national identity.  Celebrated for the hard work involved, mythologized as a means of wealth creation, and beloved by <a href="https://www.npr.org/sections/itsallpolitics/2012/04/18/150822919/small-businesses-get-big-political-hype-whats-the-reality">politicians</a> and <a href="https://www.americanexpress.com/us/small-business/shop-small/">marketers</a> alike, a thriving small business is the stereotypical American success story.&nbsp;</p>

<p>Owners who have pursued this dream, pouring years, sometimes decades, into their ventures, are reckoning with what life would look like if they have to call it quits. The promise and peril of running a small business are that the boundaries between work and life disintegrate. &ldquo;It&rsquo;s your name,&rdquo; Knapp says. &ldquo;It&rsquo;s your reputation.&rdquo;</p>
<hr class="wp-block-separator" />
<p class="has-drop-cap">The pandemic may be a uniquely cataclysmic event, but it&rsquo;s added fuel to an existing fire: Independent business formation in the US had been in decline for decades, says Fischer, who spent more than a decade in roles related to economic policymaking on Capitol Hill. Today, new establishments are increasingly outposts of existing, often very large, businesses rather than new ventures, like a Starbucks opening up on your block instead of a local coffee shop.&nbsp;</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>There are 31 million small businesses in the US. Last year, they employed nearly half of the private workforce and created 1.6 million jobs.</p></blockquote></figure>
<p>From tax codes that benefit multinational corporations to the erosion of antitrust laws to a health care system that puts the onus of providing insurance on employers, myriad policies favor large corporations over the interests of small business owners, Ramamurti says.&nbsp;</p>

<p>&ldquo;A lot of people in Congress say they are pro-business, but what they really mean is pro-big business,&rdquo; Ramamurti says. &ldquo;In order to translate a lot of the rhetoric about being pro-small business into actual pro-small business policies, policymakers have to be willing to take on the structural issues that benefit big business in the current economy.&rdquo;</p>
<img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/20081537/VOX_MarcusRussellPrice_SmallBusiness_1060333.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="" title="" data-has-syndication-rights="1" data-caption="A woman walks by a closed storefront gallery in Brooklyn, New York, on July 2. | Marcus Russell Price for Vox" data-portal-copyright="Marcus Russell Price for Vox" />
<p>Following the Great Recession, corporate profits largely bounced back with the stock market, allowing them to consolidate market share as smaller competitors continued to struggle or went out of business altogether. In 2006, just before the recession, 558,000 businesses were formed, creating 3.4 million jobs, <a href="https://www.census.gov/library/stories/2018/01/startup-firms.html">according to Census Bureau data</a>. In 2015, those numbers had fallen to 414,000 and 2.5 million, respectively.</p>

<p>Meanwhile, bailed-out banks deemed &ldquo;<a href="https://www.nytimes.com/2008/07/20/weekinreview/20goodman.html">too big to fail</a>&rdquo; absorbed banks not large enough to make the cut. As a result, many community banks dedicated to serving smaller clients <a href="https://www.clevelandfed.org/newsroom-and-events/multimedia-storytelling/recession-retrospective.aspx">disappeared</a>, particularly in <a href="https://scholar.harvard.edu/files/vbord/files/vbord_-_bank_consolidation_and_financial_inclusion_full.pdf">underserved communities</a>.&nbsp;</p>

<p>&ldquo;You saw a lot of small businesses die, and it [became] much harder to start a new business,&rdquo; Fischer says. Between 2007 and 2019, applications to form businesses that would likely hire workers declined by 16 percent, according to a <a href="https://apnews.com/829828dcb9844aa282562fc2fa61e361">report</a> by the Associated Press.</p>
<hr class="wp-block-separator" />
<p class="has-drop-cap">The American ethos has long rested on meritocracy, the belief that entrepreneurial success and corresponding upward mobility depend solely on the ability to work hard and hustle. &ldquo;Some of the greatest entrepreneurs and successful business people started poor,&rdquo; says Ari Ginsberg, a professor of entrepreneurship and management at NYU Stern School of Business.&nbsp;Ginsberg and others believe the key to success&nbsp;lies in the ability to bootstrap, or be resourceful enough to secure loans, venture capital, office space, and whatever else you might need to launch. There&rsquo;s also an intangible &ldquo;it&rdquo; factor; it helps to be seen as &ldquo;someone who has the tenacity, the ability, the capability to do all the things you need to do,&rdquo; Ginsberg says.</p>

<p>There are structural inequities baked into the system, to be sure. &ldquo;We all have biases,&rdquo; he says, which become institutionalized and must be acknowledged and addressed. But at the end of the day, he believes ingenuity and tenacity are still king.&nbsp;</p>

<p>It&rsquo;s true that hard work and an ability to roll with the punches are prerequisites for most business owners. The gap between working for someone else and working for yourself is often vast.</p>
<img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/20077590/20200709_BBQ_VOX_012.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="" title="" data-has-syndication-rights="1" data-caption="Ashley Wright and her father Adrian “Bay” Wright, right, prep for the lunch rush at their West Virginia restaurant this month. Business has fallen enough, however, that the Wrights are considering returning to a food truck. | Rich-Joseph Facun for Vox" data-portal-copyright="Rich-Joseph Facun for Vox" />
<p>Dem 2 Brothers was started by Wright&rsquo;s dad, Adrian, in 2011. Back then, it was just a grill and a cart, which he&rsquo;d park on&nbsp;a corner in the city&rsquo;s West Side neighborhood. Demand &mdash; particularly for pulled pork, the restaurant&rsquo;s most popular item &mdash; was strong enough that, eventually, he moved the operation into a full-service restaurant that seats 90.</p>

<p>Before Dem 2 Brothers, Wright spent 10 years in management at Publix, the large Southern grocery store chain. But in 2017, her dad convinced her to join the family business as general manager. Her days at the restaurant typically start at 6:30 in the morning and end around 9:30 at night. The job is &mdash; well, it&rsquo;s all of it: posting on social media, overseeing food prep, managing the floor, replenishing meats and sides, cleaning, even cooking occasionally. &ldquo;That&rsquo;s the life of a small business, you kind of just have to be there,&rdquo; she says.&nbsp;</p>

<p>At Pie-o-neer, the baking and the serving was just the start. Knapp shopped for groceries, cleaned the place each night, and learned how to fix appliances (also, regularly, the toilet). &ldquo;You&rsquo;re 80 miles from a handyman,&rdquo; she says, &ldquo;and he&rsquo;s going to charge you a fortune.&rdquo;</p>
<figure class="wp-block-gallery has-nested-images columns-1 wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex"><img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/20081525/VOX_MarcusRussellPrice_SmallBusiness_1060338.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="A photo of a sign behind a store window and grate that says, “Sale 40%–50% off Inventory Clearance.”" title="A photo of a sign behind a store window and grate that says, “Sale 40%–50% off Inventory Clearance.”" data-has-syndication-rights="1" data-caption="" data-portal-copyright="Marcus Russell Price for Vox" />
<img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/20081533/VOX_MarcusRussellPrice_SmallBusiness_1060784.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="A photo of a sign that says “Notice ... Due to the prevention of cross infection of Coronavirus (COVID-19), We are going to be temporarily closed ...” and handwritten on the sign, “Miss you guys my homeys.”" title="A photo of a sign that says “Notice ... Due to the prevention of cross infection of Coronavirus (COVID-19), We are going to be temporarily closed ...” and handwritten on the sign, “Miss you guys my homeys.”" data-has-syndication-rights="1" data-caption="" data-portal-copyright="Marcus Russell Price for Vox" />
<img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/20081517/VOX_MarcusRussellPrice_SmallBusiness_1060762.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="Photo of a “Closed” sign seen through a shop grate." title="Photo of a “Closed” sign seen through a shop grate." data-has-syndication-rights="1" data-caption="" data-portal-copyright="Marcus Russell Price for Vox" />
</figure><img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/20081524/VOX_MarcusRussellPrice_SmallBusiness_1060548.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="Photo of a handwritten sign on a store window that says, “Goodbye and thank you to all our loyal 25 year customers from the Eastside to the Westside be safe!!”" title="Photo of a handwritten sign on a store window that says, “Goodbye and thank you to all our loyal 25 year customers from the Eastside to the Westside be safe!!”" data-has-syndication-rights="1" data-caption="" data-portal-copyright="Marcus Russell Price for Vox" />
<p>If resilience and an insane work ethic is the baseline, however, it&rsquo;s far from a guarantee of success. Who gets the opportunity and support system to prove their resilience is a more complicated equation predicated on systemic issues of privilege, inequality, and public policy.</p>

<p>Brian Eng co-founded <a href="https://salesandcatering.com/">SalesAndCatering.com</a>, a software company serving the hospitality industry, in 2006 from his Chicago basement. He hired his first employee in 2012; the business has since grown to a staff of 10. For a long time, Eng wasn&rsquo;t able to offer employees health insurance, which affected his ability to compete with larger firms for talent. (Hiring qualified employees is consistently ranked as one of the <a href="https://www.nfib.com/content/press-release/economy/small-business-owners-difficulty-finding-qualified-workers-reaches-survey-high-in-august/">top challenges</a> facing small business owners.)</p>
<div class="wp-block-vox-media-highlight vox-media-highlight"><h2 class="wp-block-heading"><a href="https://www.vox.com/the-highlight/2020/7/22/21326122/highlight-july-issue"><strong>More from this issue</strong></a></h2><img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/20095746/still.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="" title="" data-has-syndication-rights="1" data-caption="" data-portal-copyright="" /></div>
<p>In the US, <a href="https://www.census.gov/library/publications/2019/demo/p60-267.html">55 percent of the population</a> gets insurance through their employer, though there&rsquo;s a <a href="https://www.vox.com/policy-and-politics/2020/7/13/21323294/coronavirus-democrats-health-care-coverage">strengthened push</a> to make American health care a <a href="https://www.vox.com/2018/12/13/18103087/medicare-for-all-explained-single-payer-health-care-sanders-jayapal">universal right</a>, as it is in <a href="https://www.vox.com/2020/1/13/21055327/everybody-covered">other countries</a>.&nbsp;For small businesses, offering coverage is often too costly a proposition: According to a Kaiser survey, for companies with three or more workers, the <a href="https://www.kff.org/health-costs/report/2019-employer-health-benefits-survey/">average annual health care premium</a> for a family plan is just over $20,000, with the employer covering nearly $15,000.&nbsp;</p>

<p>A few years ago, Eng was finally able to offer a group plan. But it wasn&rsquo;t easy. For a company of SalesAndCatering.com&rsquo;s size, he says, &ldquo;it&rsquo;s hard to get the right rates, it&rsquo;s hard to get availability in general.&rdquo;&nbsp;</p>

<p>When Heather Johnston took over <a href="https://goodwine.nyc/">Good Wine</a>, a shop in Brooklyn, in 2015, she figured she&rsquo;d eventually be able to offer employees health insurance. That hasn&rsquo;t been the case. &ldquo;I can&rsquo;t figure out that calculus to be able to sustain my business and sustain my employees,&rdquo; she says. &ldquo;You have to sell a lot of wine to make rent.&rdquo;&nbsp;</p>

<p>Johnston was able to secure a PPP loan and keep her five part-time employees on staff, but she worries constantly about their health and safety. Her fears were compounded when a 51-year-old cousin with no preexisting conditions died of Covid-19 in April. &ldquo;He was a big Facebooker. He went from posting, &lsquo;I&rsquo;m doing ok, I&rsquo;m in the hospital&rsquo; to not making it,&rdquo; she says.</p>
<img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/20077593/VOXMedia_SmallBusiness_Heather_1060991.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="" title="" data-has-syndication-rights="1" data-caption="Heather Johnston has owned Good Wine in Brooklyn since 2015. She was able to get a PPP loan, but staying open in the pandemic is a stressor in and of itself: “I’d be a wreck at the end of the day,” she says. | Marcus Russell Price for Vox" data-portal-copyright="Marcus Russell Price for Vox" />
<p>Early on, Johnston implemented a mask policy and limited customers to one person in the store at a time. In the first few weeks of shutdown, sales were through the roof. Customers steadily streamed in, often stocking up on cases of wine. (Such shops were eventually declared essential.) &ldquo;I&rsquo;d be a wreck at the end of the day,&rdquo; she says. &ldquo;Never in a million years would I think a wine shop would be a front-liner in a pandemic. You&rsquo;re just not set up for that.&rdquo;</p>

<p>If the cost of health care and the fraught experience of serving customers in a pandemic have made it clear that running a small business is no zero-sum game, soaring student debt has only compounded the risk. Tuition has been rising at a rate far outstripping inflation, with <a href="https://www.cnbc.com/2019/12/13/cost-of-college-increased-by-more-than-25percent-in-the-last-10-years.html">sticker prices</a> for four-year public and private colleges hovering around $22,000 and $50,000 per year, respectively. Today, the typical college student <a href="https://www.nytimes.com/2019/09/27/your-money/student-debt-what-to-do.html">graduates with $30,000 in loans</a>, which take, by <a href="https://drive.google.com/file/d/0B8LurBVUNQZfQVhYZWZvamlfd00/view">some estimates</a>, an average of 20 years to pay off.</p>

<p>Young people are entering the workforce with an albatross that makes forgoing a salary for the uncertainty of starting a business a dramatic, risky move. When Briana Thornton left her job at a creative agency to start Portland, Oregon-based <a href="https://aesthetetea.com/">Aesthete Tea</a>, she cut out all nonessential spending and put business expenses on a credit card. Twenty-seven at the time, she&rsquo;d just finished paying off her student loans. Applying for a small business loan &mdash; and going into debt again &mdash; never seriously crossed her mind.</p>

<p>Often, the financials only make sense when there is outside help, either from family or a partner. Luis De Jesus founded his <a href="https://www.luisdejesus.com/">eponymous Los Angeles gallery</a> in 2007, right before the financial crisis. In the gallery&rsquo;s early days, De Jesus didn&rsquo;t take a salary. Luckily, his partner, Jay Wingate, had a steady job and was able to support them both. &ldquo;Basically our motto was, &lsquo;You take care of the house, and I&rsquo;ll take care of the gallery,&rsquo;&rdquo; De Jesus says.</p>

<p>Without the arrangement, the gallery might not have made it &mdash; which would have been a loss. A Latino gallery owner in a largely white business, De Jesus from the beginning sought out works by artists of color &ldquo;who speak a very personal language in their work,&rdquo; including Gary Simmons, Glenn Ligon, Carrie Mae Weems, Andres Serrano, and F&eacute;lix Gonz&aacute;lez-Torres.<strong> </strong></p>

<p>When De Jesus was forced to close in March, he transitioned to an online platform and even managed to make a couple of sales. Given that the gallery was able to reopen for private appointments last month, he&rsquo;s cautiously optimistic. As a whole, however, the industry has taken a hit: In an Art Dealers Association of America <a href="https://artdealers.org/about/survey">survey</a>&nbsp;of nearly 170 art galleries in April and May, galleries across the country forecasted a gross revenue loss of 73 percent in the second quarter of this year.</p>

<p>Anxiety and uncertainty extend far beyond the art world. Even during normal times, running a business is stressful, sometimes financially unrewarding, and perennially risky. And then came a pandemic the likes of which the country hadn&rsquo;t seen in a century.</p>
<hr class="wp-block-separator" />
<p class="has-drop-cap">The financial fallout from the pandemic has disproportionately landed on the shoulders of vulnerable and minority-owned businesses ill-equipped to weather the economic storm. While banks prioritized companies they had preexisting relationships with &mdash; businesses that, in general, were more established and white-owned &mdash;&nbsp;smaller, less-connected, and minority-owned businesses were largely left out in the cold.</p>

<p>While the SBA didn&rsquo;t collect demographic data on loan applications, a <a href="https://colorofchange.org/press_release/first-covid-19-survey-of-black-and-latino-small-business-owners-reveals-dire-economic-future/">survey</a> by the nonprofit Color of Change, which polled 500 Black and Hispanic small business owners from April 30 to May 11, found that just one in 10 received the PPP funding they&rsquo;d requested. Without federal assistance, hopes of long-term survival shriveled: Nearly half said they might not be able to last the next six months.&nbsp;</p>
<img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/20077618/VOXMedia_MarcusRussellPrice__1060418_scaled.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="" title="" data-has-syndication-rights="1" data-caption="A worker takes a break from clearing out a newly closed party-supply store in Queens, New York, this month. The temporary closures of the early days of the pandemic are quickly becoming permanent. | Marcus Russell Price for Vox" data-portal-copyright="Marcus Russell Price for Vox" />
<p>Even for businesses with strong connections to a bank, the application process could be confusing. For those without them, the endless online forms were a cyclical time-suck bordering on the surreal. &ldquo;You&rsquo;d fill out something, and then one thing wouldn&rsquo;t be clicked properly and the whole thing would reset,&rdquo; says Peter Chang, who, along with Brandon Hill, runs <a href="http://www.nokingscollective.com/">No Kings Collective</a>, a Washington, DC, creative agency that specializes in large-scale art installations and corporate commissions for clients such as Red Bull and General Assembly. After submitting an application, he wouldn&rsquo;t hear anything for a week, at which point a representative would get in touch saying he&rsquo;d filled out a question wrong or they needed additional information, and the process would start all over again.&nbsp;</p>

<p>Attempts to call the bank directly resulted in epic wait times. One four-hour hold session ended with an unceremonious click &mdash; he&rsquo;d been hung up on. Despite a flurry of paperwork and continual follow-ups, No Kings Collective never received a loan. Chang still isn&rsquo;t sure why.&nbsp;</p>
<img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/20105625/nokings.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="" title="" data-has-syndication-rights="1" data-caption="Brandon Hill, left, and Peter Chang founded No Kings Collective. | Courtesy of No Kings Collective" data-portal-copyright="Courtesy of No Kings Collective" />
<p>Dem 2 Brothers applied for a PPP loan and an emergency disaster relief loan in April. As with most businesses, they were shut out of the first round of funding, which <a href="https://www.npr.org/sections/coronavirus-live-updates/2020/04/16/835958069/small-business-emergency-relief-program-hits-349-billion-cap-in-less-than-2-week">ran out in less than two weeks</a>. They applied again when Congress added additional funds to the programs but have yet to hear back from their bank on the status of either loan.</p>

<p>Wright let go of 10 workers so they could apply for unemployment. &ldquo;I didn&rsquo;t want to have the uncertainty of not being able to make payroll,&rdquo; she says. The operation now consists of herself, her dad, her brother, one dishwasher, and a part-time cashier.&nbsp;</p>

<p>Despite reopening to diners in May, business is down 65 percent, a decline that could worsen as <a href="https://www.wvgazettemail.com/coronavirus/top-wv-health-officials-sound-the-alarm-on-covid-19-spread/article_5023954a-c965-5aee-bff9-7d3d88acf888.html">coronavirus cases continue to spike</a> nationwide. Around the world, even in cities where the virus has receded and <a href="https://www.nytimes.com/2020/04/28/business/china-coronavirus-economy.html">economies have reopened</a>, residents are still <a href="https://www.phillyvoice.com/philly-businesses-covid-19-reopening-coronavirus-economy-retail-tourism-hospitality-entertainment-real-estate/">reining in spending</a>. For Dem 2 Brothers, it&rsquo;s enough of a drop that Wright has begun to entertain the idea of closing the restaurant and moving back to a food truck. &ldquo;It&rsquo;s a lot to consider,&rdquo; she says.</p>
<hr class="wp-block-separator" />
<p class="has-drop-cap">The fact that companies not needing PPP loans to survive were somehow still first in line encapsulates how the US financial system works &mdash; and who it works for.&nbsp;</p>

<p>Inequality has been growing in this country for decades, boosting the net worth of the nation&rsquo;s wealthiest &mdash; the top 1 percent of American households now hold <a href="https://www.bloomberg.com/news/articles/2019-11-09/one-percenters-close-to-surpassing-wealth-of-u-s-middle-class">nearly as much wealth</a> as middle- and upper-middle-class households combined &mdash; and hollowing out the middle class. Middle-income families account for a mere <a href="https://www.pewsocialtrends.org/2020/01/09/trends-in-income-and-wealth-inequality/">17 percent of US wealth</a>, a figure that&rsquo;s about half of what it was in the early 1980s.&nbsp;</p>

<p>In times of economic hardship, inequalities accelerate. In the aftermath of the 2008 financial crisis, the wealthiest saw their portfolios momentarily drop <a href="https://www.marketwatch.com/story/2007-09-bear-market-now-totally-erased-2012-04-04">before recovering</a> as the stock market surged to new heights. Meanwhile, wages took <a href="https://www.nytimes.com/2019/05/02/business/economy/wage-growth-economy.html">a decade to recover</a>, and millions of Americans lost their homes. Black homeowners were <a href="https://www.urban.org/urban-wire/closer-look-fifteen-year-drop-black-homeownership">particularly affected</a>, exacerbating an existing divide that has only grown more stark. In the <a href="https://www.census.gov/housing/hvs/files/currenthvspress.pdf">first quarter of this year</a>, only 44 percent of Black Americans owned a home compared to 74 percent of whites.&nbsp;</p>

<p>The same trend was true for corporations and continues to be true during the pandemic. &ldquo;All the available evidence [suggests] there will be a lot of small businesses wiped out as a result of this crisis, while big business, for the most part, is going to emerge in pretty good shape,&rdquo; Ramamurti says.&nbsp;</p>

<p>The inequality appears to be bad for business formation, too. As the former has soared, <a href="https://apnews.com/e7179fc8b9dc4399818f2038b75ec423">the latter has declined</a>. &ldquo;They feed off one another,&rdquo; Fischer says. &ldquo;It&rsquo;s a chicken-and-egg situation.&rdquo;&nbsp;</p>

<p>Starting a small business is, by definition, a risk. &ldquo;People need wealth to take risks,&rdquo; says Naomi Zewde, an assistant professor in the graduate school of public health and health policy at the City University of New York.&nbsp;</p>
<img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/20081400/VOX_MarcusRussellPrice_SmallBusiness_1060429.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="A closed storefront in New York City on July 2." title="A closed storefront in New York City on July 2." data-has-syndication-rights="1" data-caption="" data-portal-copyright="Marcus Russell Price for Vox" />
<p>In America, race plays a fundamental role in who has access to wealth. This is true even after accounting for the ultra-rich, a class made up almost exclusively of white millionaires and billionaires. At $171,000, white families&rsquo; median net worth is <a href="https://www.brookings.edu/blog/up-front/2020/02/27/examining-the-black-white-wealth-gap/">nearly 10 times</a> that of the $17,150 typical of Black families.  &nbsp;</p>

<p>The forces fueling this disparity are powerful and systemic, baked into this nation&rsquo;s history, starting with slavery and transitioning into occupational and educational restrictions, racist policies such as <a href="https://www.vox.com/2016/6/6/11852640/cartoon-poor-neighborhoods">redlining</a>, and continued discrimination by employers and financial institutions. In 2019, 15.9 percent of black applicants were denied a home loan, compared with 7 percent of white applicants, <a href="https://files.consumerfinance.gov/f/documents/cfpb_2019-mortgage-market-activity-trends_report.pdf">according to the Consumer Protection Finance Bureau</a>.</p>

<p>To this day, Black neighborhoods are devalued; even when amenities like home sizes, school test scores, and access to parks are controlled for, &ldquo;having Black people in a neighborhood means the neighborhoods&rsquo; homes are going to be worth less,&rdquo; says Zewde, whose research focuses on economic inequalities in wealth and health insurance, along with the ability of public policies to reduce them.&nbsp;</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>“All the available evidence [suggests] there will be a lot of small businesses wiped out as a result of this crisis”</p></blockquote></figure>
<p>Wealth is a resource that accumulates and is passed down through generations, sometimes through inheritance but often through more subtle support: Parents paying for college, helping with rent, or covering groceries, cellphone plans, and car insurance.</p>

<p>The playing field is tilted from the outset. Graduating debt-free and with financial support opens so many doors &mdash; not just your ability to secure a loan, but the freedom to launch a small business.&nbsp;</p>

<p>Hill and Chang, of No Kings Collective, were making a good living before the pandemic hit. But that took years. Neither comes from money, and starting a business meant sacrificing a stable income. Both experienced homelessness at various points.&nbsp;</p>

<p>For Thornton, the journey was less extreme, if still rocky. In order to make the financials work, she rented out a room in the house she was living in, sold her car, and didn&rsquo;t buy clothing or any nonessential purchases for a year and a half. A loan that would have allowed her to maintain her lifestyle while starting her venture felt out of reach. &ldquo;With the income I looked like I was bringing in, it would be rare I would get a loan anyway,&rdquo; she says.</p>
<hr class="wp-block-separator" />
<p class="has-drop-cap">What would more equitable, small-business-friendly policies look like? The answers would surprise you. More affordable health care access; student debt relief; a desegregated education system that works for all its students; progressive corporate tax rates; stronger antitrust laws; subsidized wealth creation; policies that wrest power away from the richest individuals and largest corporations to address the needs of the wider population.&nbsp;</p>

<p>At its core, it means rethinking what the economy is and who it serves. &ldquo;We shouldn&rsquo;t think of it as, &lsquo;We have to do what the market wants.&rsquo; We are constructing the economy, and we should do so in a way that helps us,&rdquo; Zewde says. Small businesses are a way for Americans, particularly minorities, to generate wealth; they create jobs and bring a sense of vibrancy and community to&nbsp;neighborhoods; they allow individuals to take ownership of their professional lives. In a more fair, equal society, not only would small ventures have a higher success rate, but a larger, more diverse group of people would have the opportunity to try their hand at entrepreneurship in the first place.</p>
<img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/20081547/VOX_MarcusRussellPrice_SmallBusiness_1060581.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="" title="" data-has-syndication-rights="1" data-caption="Gem Spa, an iconic New York corner store that lasted in its East Village perch for nearly 100 years, closed in May. Covid-19 was the final straw. “With half the people on the street or nobody on the street, there’s no chance,” its owner told Eater. | Marcus Russell Price for Vox" data-portal-copyright="Marcus Russell Price for Vox" />
<p>How realistic is it to hope for vastly more small-business-friendly policies, though? &ldquo;It&rsquo;s always the smart thing to bet against congressional action because that&rsquo;s the way our system is set up,&rdquo; Ramamurti says. But there&rsquo;s been a recent groundswell of public support for progressive policies such as <a href="https://www.kff.org/slideshow/public-opinion-on-single-payer-national-health-plans-and-expanding-access-to-medicare-coverage/">universal health care</a> and <a href="https://www.reuters.com/article/us-usa-election-inequality-poll/majority-of-americans-favor-wealth-tax-on-very-rich-reuters-ipsos-poll-idUSKBN1Z9141">a wealth tax on the very rich</a>.</p>

<p>&ldquo;There&rsquo;s widespread recognition that there are basic structural problems with our economy &mdash; that things are better for the wealthy than they are for everybody else, better for big corporations than for smaller companies &mdash; and the way to fix that is to make significant structural changes to the way the economy operates,&rdquo; he says.&nbsp;</p>

<p>The changes may come too late for many American small businesses to survive the one-two punch of quarantine and fear. For now, though, some are carrying on.</p>

<p>Good Wine has remained open throughout the pandemic, for which Johnston feels incredibly lucky. (A number of nearby stores have already closed, an ominous sign.) Business softened in April and May. June was okay; so far, July has been slow. For now, she&rsquo;s taking it one day at a time.</p>

<p>The co-founders of No Kings Collective are in a similar headspace: tentatively optimistic as some projects resume, while bracing for continued uncertainty. &ldquo;I have no clue what the long term is,&rdquo; Hill says. &ldquo;We&rsquo;ve been able to weather, but I think it&rsquo;s premature to say we&rsquo;ve <em>weathered</em>.&rdquo;</p>

<p>As for Knapp, she is still figuring out what it means to step away from the Pie-o-neer. So much of life there passed in a blur; she worked longer and harder than she had&nbsp;anywhere else. But the trade-off was worth it. Even after decades on the job, the autonomy was intoxicating. &ldquo;You open the door, and it&rsquo;s on you,&rdquo; she says. &ldquo;It&rsquo;s a challenge to make it as good as it can be.&rdquo;</p>

<p><em>Laura Entis is a former editor at Fortune and former staff writer at Entrepreneur Magazine. She previously wrote about the </em><a href="https://www.vox.com/the-highlight/2020/5/26/21256190/zoom-facetime-skype-coronavirus-loneliness"><em>effects of Zoom</em></a><em> and other communication technology on loneliness for the Highlight.&nbsp;</em></p>

<p><em>Marcus Russell Price is a&nbsp;photographer, documentary filmmaker, and visual artist whose work has been featured in numerous outlets, including Netflix, Comedy Central, Marie Claire, and New York magazine. He has recently been covering the front lines of the Black Lives Matter movement and is an executive producer of </em>Expecting Amy<em>, an HBO Max documentary series featuring Amy Schumer.</em></p>

<p><em>This story is part of&nbsp;</em><a href="https://www.vox.com/21362321/economy-american-policy-coronavirus-covid-recovery-fix-solutions-mobilization-great-rebuild"><em>The Great Rebuild</em></a><em>,&nbsp;a project made&nbsp;possible thanks to support from&nbsp;</em><a href="https://omidyar.com/"><em>Omidyar Network</em></a><em>, a social impact venture that works to reimagine critical systems and the ideas that govern them, and to build more inclusive and equitable societies. All Great Rebuild&nbsp;coverage&nbsp;is editorially independent and produced by our journalists.</em></p>
<div class="wp-block-vox-media-highlight vox-media-highlight"><img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/20081369/glennharvey_2020_07_13_VOX_FINAL2A__1_.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="" title="" data-has-syndication-rights="1" data-caption="" data-portal-copyright="Glenn Harvey for Vox" /><ul class="wp-block-list"><li><a href="https://www.vox.com/the-highlight/20707420/the-office-netflix-nbc-workplace-fantasy">The enduring appeal of The Office in a crumbling world</a></li><li><a href="https://www.vox.com/the-highlight/21317485/work-from-home-zoom-distraction-animal-crossing-coronavirus-covid-19">Shirking from home</a></li><li><a href="https://www.vox.com/the-highlight/21322934/coronavirus-class-2020-grads-economy-jobs-gen-z-covid-19">Meet the 2020 grads entering the bleakest economy in decades</a></li><li><a href="https://www.vox.com/the-highlight/21319985/covid-19-coronavirus-summer-jobs-gig-internship">Whatever happened to the classic, teen summer job?</a></li></ul></div>
						]]>
									</content>
			
					</entry>
			<entry>
			
			<author>
				<name>Laura Entis</name>
			</author>
			
			<title type="html"><![CDATA[The stark loneliness of digital togetherness]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/the-highlight/2020/5/26/21256190/zoom-facetime-skype-coronavirus-loneliness" />
			<id>https://www.vox.com/the-highlight/2020/5/26/21256190/zoom-facetime-skype-coronavirus-loneliness</id>
			<updated>2020-07-14T10:49:36-04:00</updated>
			<published>2020-05-26T14:30:06-04:00</published>
			<category scheme="https://www.vox.com" term="Covid-19" /><category scheme="https://www.vox.com" term="Features" /><category scheme="https://www.vox.com" term="Health" /><category scheme="https://www.vox.com" term="Money" /><category scheme="https://www.vox.com" term="Technology" /><category scheme="https://www.vox.com" term="The Highlight" />
							<summary type="html"><![CDATA[The wedding Hayden Dawes and his husband, Nick, envisioned was very different from the wedding they had. Members of a local Quaker community, the couple had planned a 100-person April ceremony that honored &#8220;what&#8217;s present and alive.&#8221; They&#8217;d pictured a reception full of hugs, singing, and dancing.&#160; As their wedding date approached and the Covid-19 [&#8230;]]]></summary>
			
							<content type="html">
											<![CDATA[

						
<figure>

<img alt="" data-caption="" data-portal-copyright="&lt;a href=&quot;http://bethhoeckel.com/&quot;&gt;Beth Hoeckel&lt;/a&gt; for Vox" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/19962987/VOX_hoeckel_final.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
	<figcaption>
		</figcaption>
</figure>
<p><br></p>

<p>The wedding Hayden Dawes and his husband, Nick, envisioned was very different from the wedding they had. Members of a local Quaker community, the couple had planned a 100-person April ceremony that honored &ldquo;what&rsquo;s present and alive.&rdquo; They&rsquo;d pictured a reception full of hugs, singing, and dancing.&nbsp;</p>

<p>As their wedding date approached and the Covid-19 pandemic intensified, it became clear their plans would have to change. When the couple tied the knot in their backyard in Durham, North Carolina, last month, just three guests were in attendance, while a select group of family and close friends watched online. Their dream reception, in both size and atmosphere, didn&rsquo;t seem possible through a grid of faces on Zoom. &ldquo;It would have felt like a show to me,&rdquo; Dawes says, adding an impersonal layer to a moment that was meant to be warm and joyous.</p>

<p>Deciding whether to use video platforms such as Zoom, Skype, or FaceTime to re-create in-person experiences has become a new facet of life under global social distancing rules. Of all the technologies we have at our disposal, these tools come the closest to replicating physical connection. &ldquo;[They] help us understand and share emotions beyond just the words,&rdquo; says Douglas Nemecek, the senior medical director for behavioral health at Cigna, which for the past few years has conducted an annual nationwide survey on loneliness.&nbsp;</p>

<p>Yet some, like Dawes and his husband, are finding that despite the miracle of being able to pull up loved ones&rsquo; faces on a screen, there&rsquo;s something lacking &mdash; even painful &mdash; about digital togetherness. It&rsquo;s a feeling rooted in dissonance, says Gianpiero Petriglieri, a trained psychiatrist and an associate professor of <a href="https://www.insead.edu/faculty-research/faculty/gianpiero-petriglieri">organizational behavior</a> at Insead. &ldquo;Every time you connect to a Zoom call, you are having two experiences at the same time: the experience of reaching, and the experience of what you&rsquo;ve lost.&rdquo;</p>

<p>Relying only on remote check-ins has left many people feeling adrift. For those already susceptible to loneliness, it can amplify existing feelings of isolation. Loneliness isn&rsquo;t exclusively tied to being alone, of course &mdash; many people are happy in solitude &mdash; but the two are correlated. And while keeping social connections alive through Zoom happy hours and Skype birthday parties can help, they can&rsquo;t fully substitute for the comfort we take in the physical presence of others, says James Coan, a psychology professor at the University of Virginia.&nbsp;</p>

<p>As our new, socially distant reality extends into its third month, this dissonance is coming to the fore. Three months ago, Polina Marinova, 28, a<a href="https://theprofile.substack.com/"> freelance writer</a>, didn&rsquo;t consider herself a lonely person. By virtue of living in New York City, she had access to continual social interactions even when moving through the urban crush alone. But since New York went into lockdown in March, she&rsquo;s begun to feel a creeping sense of social isolation despite &mdash; and sometimes because of &mdash; a schedule packed with video calls.&nbsp;</p>

<p>Take, for example, a recent Friday, when Marinova and her fianc&eacute; played a board game with friends over Zoom. &ldquo;It actually worked pretty well,&rdquo; she says. After they hung up, however, she felt sad. &ldquo;We&rsquo;re playing, but it&rsquo;s a continuous reminder &mdash; hey, we aren&rsquo;t going to be able to do this in person for a very long time.&rdquo;</p>

<p>Often, the experience of seeing friends and family over Zoom both relieves the ache we feel for the presence of others and sharpens it. There they are, peering at us through the screen; we can watch them laugh, take a sip of water, roll their eyes. It&rsquo;s almost as if we&rsquo;re with them; for a second or two, it&rsquo;s possible to forget we&rsquo;re not, until something inevitably shatters the illusion.</p>

<p>&ldquo;It&rsquo;s bittersweet. &#8230; It&rsquo;s one half-step away,&rdquo; says Scott Debb, an associate psychology professor at Norfolk State University. &ldquo;It leaves you wanting a little bit more.&rdquo; This can be particularly true for difficult conversations.&nbsp;</p>

<p>Petriglieri, 47, FaceTimes with his mother, who is in her late 80s and lives in Sicily, every day. Earlier in the pandemic, when Covid-19 cases were exploding in other parts of Italy, they discussed the possibility that they would not meet again. It was an important, necessary conversation. And yet, &ldquo;I was having a conference call with my mother about her own mortality,&rdquo; Petriglieri says. &ldquo;It&rsquo;s a lot more [emotionally] costly for her to say it, for us to talk about it, and then to have to press &lsquo;leave meeting.&rsquo;&rdquo;&nbsp;</p>
<hr class="wp-block-separator" />
<p>Video call fatigue is <a href="https://www.nytimes.com/2020/04/29/sunday-review/zoom-video-conference.html">well-documented</a>. Patty Brahe, 46, a substitute teacher sheltering in place with her husband and two kids in Beach Haven, New Jersey, regularly FaceTimes with her parents but says, &ldquo;It&rsquo;s awkward. They&rsquo;re always freezing.&rdquo;&nbsp;</p>

<p>Such glitches are common and disorienting. &ldquo;I&rsquo;m someone who relies heavily on facial cues and body language, so it&rsquo;s hard to look at a grid of multiple people and try to decode their feelings or reactions,&rdquo; says Marinova. &ldquo;It&rsquo;s especially bad when you tell a joke and no one reacts because there&rsquo;s a delay. You are just sitting there kind of paralyzed with anxiety.&rdquo; Meanwhile, the person who&rsquo;s frozen &mdash; should their wifi ever kick in again &mdash; is unceremoniously deposited back into a conversation that has already moved on without them.&nbsp;</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>“You are having two experiences at the same time: the experience of reaching, and the experience of what you’ve lost”</p></blockquote></figure>
<p>Despite the apparent ability of video calls to re-create face-to-face conversation, our brains have to work to translate what we&rsquo;re seeing. &ldquo;We are dealing with an associative learning task,&rdquo; Coan says. The person in front of us may look and sound like our mom, our partner, or our boss, but they&rsquo;re also just pixels. The disconnect is subtle but continuous, an extra step in the communication process that, in the beginning, doesn&rsquo;t feel so taxing. But as the video calls pile up, the gulf between the ease of face-to-face conversation and the more stilted process of interpreting facial cues and body language through a screen intensifies. &ldquo;Slowly but surely, it starts to deliver diminishing returns,&rdquo; Coan says.&nbsp; <em>&nbsp;</em></p>

<p>Large hangouts can be particularly challenging. Before the coronavirus, video platforms such as Zoom and Webex were primarily used for teleconferences. Built as business services, video calls aren&rsquo;t designed to handle the way we talk in informal groups, the way smaller conversations seamlessly splinter off and converge back with the main thread. On a screen with a grid of people all trying to maintain a single conversation, not cutting someone off requires vigilance. &ldquo;It&rsquo;s easier to just sit there and let everyone else talk,&rdquo; Marinova says. &ldquo;You don&rsquo;t want to be the one who interrupts.&rdquo;</p>

<p>Before the pandemic, Isaiah Headen, 36, a <a href="https://about.me/isaiahheaden">filmmaker and photographer</a> in Washington, DC, would meet a group of close friends at a bar every few weeks. The gathering has moved to Zoom, with mixed results. &ldquo;We&rsquo;re all making time for it, but everyone is distracted while being together.&rdquo; The sessions are a good way to catch up, but he says he misses the physical camaraderie that comes with sharing a space and the friendly ritual of buying rounds of drinks. &ldquo;It&rsquo;s much tighter-knit,&rdquo; he says. &ldquo;The conversation is deeper, whereas on the Zoom call, because we are all spread out, it&rsquo;s much more surface-level.&rdquo;</p>
<hr class="wp-block-separator" />
<p>That&rsquo;s another element that doesn&rsquo;t translate so well over screens: silence.&nbsp;&nbsp;</p>

<p>While we often think of relationships as exchanges, Petriglieri sees them as spaces. Some of these spaces, shared with a manager, perhaps, or an in-law, are contained to specific contexts, in which silence is a discomfort to be papered over with logistics or small talk. Others are deeper and more expansive, giving us room to be nuanced, multifaceted versions of ourselves. &ldquo;There are people you can be close to without having to say anything,&rdquo; Petriglieri says. &ldquo;I find the more intimate you become, the more silences are tolerable and potentially enjoyable.&rdquo;</p>

<p>In person, at least. Through screens, staring into someone&rsquo;s eyes or just sitting in companionable quiet is a high-wire act. Even the most innocuous pauses can become a source of anxiety. &ldquo;Every time there is silence, it&rsquo;s like, &ldquo;&lsquo;Have you frozen?&rsquo;&rdquo; Petriglieri says.&nbsp;</p>

<p>But the biggest discrepancy between video and real life is, of course, touch. While screens can approximate face-to-face conversations, they can&rsquo;t deliver even the faintest glimmer of physical contact. Dawes, who is a <a href="https://www.hcdawes.com/about">therapist</a>, often asks if clients have mourned the loss of hugs.</p>

<p>It&rsquo;s an important question. Touch is powerful; our need for it is primordial. Whereas most species evolved to survive in specific ecological environments, humans adapted to survive in groups. &ldquo;We are each other&rsquo;s habitat,&rdquo; says Coan, whose <a href="https://jamescoan.com/">lab</a> at the University of Virginia studies the neural mechanisms in the brain that link social relationships to health and well-being.&nbsp;</p>

<p>A central focus of his research: hand-holding. &ldquo;It turns out that hand-holding reveals a lot about how humans are, how we evolved, and how our brains work,&rdquo; Coan says.&nbsp;</p>

<p>In a series of experiments conducted over the past 16 years, Coan put participants under threat of mild electric shock, either alone or while holding the hand of someone they knew and trusted. Typically, when we&rsquo;re under stress, blood, and the glucose and oxygen within, flows to the prefrontal cortex, the region of the brain associated with threat vigilance and emotion regulation. This was true for participants who were alone &mdash; but not for those holding hands with someone they were close with.&nbsp;</p>

<p>This discrepancy goes a long way toward explaining why touch is so important, particularly for warding off loneliness. In order to relax, the brain needs to know that it has backup &mdash; that someone else is there to help should the need arise. Physical contact is the simplest, most powerful way of communicating that. &ldquo;There&rsquo;s nothing more concrete,&rdquo; Coan says.&nbsp;</p>

<p>The absence of touch is a loss many people are feeling deeply right now, as is the sense of community we get simply from moving through a large crowd of people. Brahe longs to hug friends and family but also finds herself returning to an afternoon in New York City, shortly before lockdown, in which the sky suddenly opened. Waiting for the light to turn, she was stuck without an umbrella. The woman next to her had one, and moved close enough so it covered both of them &mdash; a spontaneous, warm gesture. Brahe misses these moments, and, by extension, the mundane activities such as subway rides and errands that pushed her against a rush of other people. No matter how many people are on a Zoom call, it just isn&rsquo;t the same.</p>
<hr class="wp-block-separator" />
<p>Even before the crisis, Americans were feeling increasingly socially isolated. According to a 2019 nationwide <a href="https://www.cigna.com/static/www-cigna-com/docs/about-us/newsroom/studies-and-reports/combatting-loneliness/cigna-2020-loneliness-factsheet.pdf">survey</a> by Cigna, three out of five Americans said they are lonely,&nbsp;a 7 percent increase from just a year earlier.&nbsp;</p>

<p>Loneliness, or the perceived gap between the relationships we want and the ones we believe we have, manifests itself in a variety of ways. Young people who leave home for college, for example, are often momentarily lonely. Although the state is unpleasant, it&rsquo;s a natural &ldquo;pinch-point of experience,&rdquo; says Fay Bound Alberti, a historian and the author of<strong> </strong><a href="https://www.amazon.com/Biography-Loneliness-History-Emotion/dp/0198811349"><em>A Biography of Loneliness</em></a>. &ldquo;They are working out who they are.&rdquo; Like physical pain or hunger, loneliness is a cue that alerts us to pay attention.</p>

<p>The danger lies with <a href="https://fortune.com/2016/06/22/loneliness-is-a-modern-day-epidemic/">chronic loneliness</a>. When we are alone for long periods but crave connection, our body becomes <a href="https://www.ncbi.nlm.nih.gov/pubmed/26274315">hypervigilant to social threats</a>, both real and perceived.&nbsp; Over time, loneliness creates a self-reinforcing loop that causes us to see rejection and insult everywhere, making connection even more difficult.&nbsp;</p>

<p>Physically, chronic loneliness leads to a process called weathering, in which resources that power the immune system are diverted to the bloodstream and large muscles in order to prepare for danger. The body &ldquo;stops growing hair, it stops repairing tissue, it stops fighting off infection effectively,&rdquo; Coan says. This is why loneliness is often referred to as an &ldquo;epidemic.&rdquo; In a 2015 meta-analysis of 3 million people, which controlled for confounding factors such as demographics and objective isolation, loneliness increased odds of an <a href="https://time.com/3747784/loneliness-mortality/">early death by 26 percent</a>.</p>

<p>While video calls help us stay connected, they&rsquo;re missing many of the nonverbal components and cues that form the basis of our most intimate relationships. &ldquo;So much of that information is lost,&rdquo; Coan says.&nbsp;</p>

<p>There isn&rsquo;t data yet on how the pandemic has affected loneliness levels on a broad scale, but Cigna&rsquo;s Nemecek believes social distancing will have an impact long after the acute medical crisis has passed. &ldquo;We are definitely seeing more anxiety, more stress, more isolation as we are all forced to shelter at home,&rdquo; he says.</p>
<hr class="wp-block-separator" />
<p>Like pretty much everything else in a capitalist society, the disruptions we&rsquo;re experiencing are not equal-opportunity offenders. Long-term financial insecurity leads to &ldquo;much tighter social connections. Individualism is something you need to be able to afford,&rdquo; Petriglieri says. The fewer available resources to you, &ldquo;the more likely you [are to] depend on social connections to survive.&rdquo; The tragic paradox of the crisis is that we are in a situation in which we want (and, in some cases, need) our social networks more than ever, but the nature of the threat means that we must remain physically cut off from them.&nbsp;</p>

<p>Compounding this inequity: Many people can&rsquo;t access videoconference technology at all. &ldquo;If you relied on the public library to use their wifi but the library is closed, what do you do? If you don&rsquo;t have a residence where your name is attached to a lease or a mortgage, how do you get service? It&rsquo;s another example of the divide that exists in our society,&rdquo; Debb, the psychology professor at Norfolk State University, says. &ldquo;There are large numbers of people who don&rsquo;t have the same access. We take for granted other people&rsquo;s lived experiences.&rdquo;</p>

<p>While any technology substituting for in-person connection will inevitably fall short, gratitude for what we do have and can control goes a long way. Dawes has found catharsis in quarantine. &ldquo;My therapist and I talk about [the current situation] being a sifter,&rdquo; one that reveals &ldquo;what is really important and what can be left alone,&rdquo; he says. For Dawes and his husband, having their close friends and family at their wedding was the most important thing &mdash; even if it was over Zoom.&nbsp;</p>

<p><a href="https://twitter.com/lauraentis"><em><strong>Laura Entis</strong></em></a><em>&nbsp;is a writer and editor focusing on health, business, and science. Her work has appeared in&nbsp;</em>Fortune<em>,&nbsp;</em>Fast Company<em>,&nbsp;</em>Time Health<em>,&nbsp;</em>GQ<em>,&nbsp;</em>Consumer Reports<em>, and&nbsp;</em>Outside Magazine<em>. She previously covered the&nbsp;</em><a href="https://www.vox.com/the-highlight/2019/4/29/18511580/loneliness-co-living-coworking-friend-app-tribe-wework"><em><strong>monetization of human connection</strong></em></a><em>&nbsp;for Vox&rsquo;s The Highlight.</em></p>
						]]>
									</content>
			
					</entry>
			<entry>
			
			<author>
				<name>Laura Entis</name>
			</author>
			
			<title type="html"><![CDATA[How to spend money to squeeze more joy out of life]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/the-highlight/2019/11/13/20951937/money-experiences-buy-happiness-happy-how-to-spend" />
			<id>https://www.vox.com/the-highlight/2019/11/13/20951937/money-experiences-buy-happiness-happy-how-to-spend</id>
			<updated>2019-12-11T14:56:34-05:00</updated>
			<published>2019-11-20T07:23:24-05:00</published>
			<category scheme="https://www.vox.com" term="Business &amp; Finance" /><category scheme="https://www.vox.com" term="Health" /><category scheme="https://www.vox.com" term="Money" /><category scheme="https://www.vox.com" term="Personal Finance" /><category scheme="https://www.vox.com" term="Psychology" /><category scheme="https://www.vox.com" term="Science" /><category scheme="https://www.vox.com" term="The Highlight" />
							<summary type="html"><![CDATA[Part of The Happiness Issue of The Highlight, our home for ambitious stories that explain our world. It was early February in Los Angeles, and Andra Izgarian, 29, had reached a career high point: As the director of media operations at Cond&#233; Nast, she had scored an invitation to the 2019 Grammys.&#160; In the company&#8217;s [&#8230;]]]></summary>
			
							<content type="html">
											<![CDATA[

						
<figure>

<img alt="" data-caption="" data-portal-copyright="Zac Freeland/Vox" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/19356090/Buy_Happiness.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
	<figcaption>
		</figcaption>
</figure>
<img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/15986155/Vox_The_Highlight_Logo_wide.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="The Highlight by Vox logo" title="The Highlight by Vox logo" data-has-syndication-rights="1" data-caption="" data-portal-copyright="" />
<p><em>Part of </em><a href="https://www.vox.com/2019/11/20/20971189/happiness-happy-november-issue"><em>The Happiness Issue</em></a><em> of </em><a href="https://www.vox.com/the-highlight"><em>The Highlight</em></a><em>, our home for ambitious stories that explain our world.</em></p>
<hr class="wp-block-separator" />
<p>It was early February in Los Angeles, and Andra Izgarian, 29, had reached a career high point: As the director of media operations at Cond&eacute; Nast, she had scored an invitation to the 2019 Grammys.&nbsp;</p>

<p>In the company&rsquo;s VIP box, executives in tuxedos and floor-length dresses sipped champagne from the open bar as artists including Lady Gaga and Alicia Keys performed. &ldquo;It was a great chance for me to network,&rdquo; Izgarian says. &ldquo;These were some of the smartest people that I&rsquo;d encountered at that point, really amazing people to look up to.&rdquo; But as she surveyed the scene, all she could think was: &ldquo;I can&rsquo;t do this for the next 30, 40 years.&rdquo;</p>

<p>Izgarian felt like a cog in a machine. Restless, she&rsquo;d taken an interview with <a href="https://destinationoutpost.co/">Outpost</a>, a network of coliving and coworking locations in Southeast Asia, to run media relations for its new location in Bali. On Grammys night, she made up her mind: If Outpost offered her the job, she&rsquo;d accept.&nbsp;</p>

<p>Less than two months later, she&rsquo;d sold most of her stuff and moved to humid, chaotic, staggeringly beautiful Bali. The decision meant putting more than 8,000 miles between herself and her family, taking a pay cut, and focusing on her lifestyle rather than chasing traditional professional success.</p>

<p>Overall, she says, she&rsquo;s happier: No longer weighed down with an hour-long commute and rigid routine, she has an easier time living in the day-to-day. &ldquo;If I didn&rsquo;t take a chance and leave corporate America to see what else was out there and really get out into the world &hellip;&rdquo; she says, trailing off. &ldquo;That&rsquo;s what I would regret.&rdquo;</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>Money is good at fostering fulfilling experiences, relationships, and a sense of community</p></blockquote></figure>
<p>Many of us can relate to Izgarian&rsquo;s feelings of dissatisfaction and stagnation, the stubborn sense that the path in front of us is neither enjoyable nor leading to lasting well-being. (Having the luxury of worrying about this, of course, is a considerable privilege.)</p>

<p>Moving to Bali seems to have worked for Izgarian, but it isn&rsquo;t the only antidote. A growing body of research shows we can reliably boost well-being by reframing the way we think about money and making financial decisions that lead to long-term gains in life satisfaction.&nbsp;&nbsp;</p>

<p>Researchers divide happiness into two general categories: the level of positive emotions, such as pride, joy, contentment, and curiosity, which we experience on a day-to-day basis, versus an overarching sense of contentment and fulfillment. &ldquo;It&rsquo;s being happy in your life versus being happy <em>with</em> your life,&rdquo; says Sonja Lyubomirsky, a psychology professor at the University of California Riverside and the author of <a href="https://www.goodreads.com/book/show/2326098.The_How_of_Happiness"><em>The How of Happiness: A Scientific Approach to Getting the Life You Want</em></a>.</p>

<p>Both components are typically measured through self-reported questionnaires. Longer-term life-satisfaction &ldquo;tends to be pretty sticky,&rdquo; says Michael Norton, a professor of business administration at the Harvard Business School and the co-author of <a href="https://www.amazon.com/Happy-Money-Science-Happier-Spending/dp/1451665075/"><em>Happy Money: The Science of Happier Spending</em></a>. Meaning: If you&rsquo;re asked to rate your happiness on a 10-point scale, he says, &ldquo;If you are a seven kind of person, you often stay around seven.&rdquo; How happy you are on an immediate basis is far more variable, capable of fluctuating widely by the day or even hour.</p>

<p>Broadly speaking, there is a linear pattern between money and life satisfaction. &ldquo;You think your life is better the more of it you have,&rdquo; says Ashley Whillans, an assistant professor at Harvard Business School whose research <a href="https://www.awhillans.com/">focuses on trade-offs between time and money</a>. Up until a point, that is, after which the correlation flattens and then decreases slightly, perhaps because previously unfathomable comparisons emerge when you&rsquo;re keeping up with the one percent. (This threshold is squishy and dependent on a <a href="https://www.researchgate.net/publication/321743107_Happiness_Income_Satiation_and_Turning_Points_Around_the_World">range of variables</a>, such as the cost of living in your region, whether you live in a democratic society, and how rich your neighbors are.)&nbsp;</p>

<p>Money is a powerful predictor of well-being in large part because it protects against stressful, negative experiences, from the fundamental (financial insecurity, a lack of basic necessities, such as food and shelter) to the secondary (layovers, having to go grocery shopping in bad weather). When used strategically, it&rsquo;s also good at fostering fulfilling experiences, relationships, and a sense of community &mdash; all reliable ways of boosting well-being.&nbsp;</p>

<p>With that in mind, here&rsquo;s what experts have to say about the spending decisions that can increase happiness &mdash; along with those that can&rsquo;t. While many of these strategies work for people across income levels, as you can imagine, the less money you have, the harder some of these tips are to adopt, or adopt regularly.</p>

<p>At the same time, &ldquo;Just having money doesn&rsquo;t necessarily translate into greater happiness,&rdquo; Whillans says. &ldquo;But using it well can.&rdquo;</p>
<h2 class="wp-block-heading">Buy time</h2>
<p>Much of Whillans&rsquo;s work has focused on the <a href="https://www.nytimes.com/2017/07/27/science/study-happy-save-money-time.html">benefits of outsourcing unpleasant or disliked tasks on well-being</a>. She&rsquo;s co-authored a number of studies on the topic; in one of the most widely reported, participants who were asked to spend $40 on time-saving purchases were in a <a href="https://www.pnas.org/content/early/2017/07/18/1706541114">better mood and less stressed</a> at the end of the day than when they were instructed to buy something material. In another, couples who reported making the same sorts of purchases together were happier in their relationships.&nbsp;</p>

<p>Outsourcing&rsquo;s impact on happiness seems obvious. Who wouldn&rsquo;t be happier if the unpleasant or tedious, time-sucking tasks in our lives (cleaning, laundry, public transportation) were taken care of for us, and we were magically gifted hours that could be diverted toward more meaningful and enjoyable activities, such as visiting friends or going to a movie? &nbsp;</p>

<p>Unfortunately, we&rsquo;re not great at valuing time over money, Whillans says. There are powerful societal forces pushing us towards this mental trade-off, including the tendency to <a href="https://www.theatlantic.com/business/archive/2017/03/busyness-status-symbol/518178/">equate busyness with status</a>, and the expectation that success requires managing every area of our lives without assistance. On a small scale, this can make taking a taxi to the airport or ordering takeout &mdash; services that save time &mdash; feel more extravagant than purchases that result in something tangible, like a new coat or couch. On a larger scale, it can lead to a series of escalating decisions that preserve our money at the expense of our time.&nbsp;</p>

<p>For women, these societal currents can be particularly strong. Whillans has spoken to professional women over the course of her research who still view outsourcing child care, laundry, or cooking as a personal failing. In addition to a demanding, full-time job, Lyubomirsky, 52, of the University of California Riverside, has four kids. When the youngest two were small, she hired a night nanny.&nbsp;</p>

<p>&ldquo;It was so worth it,&rdquo; she says, buying her time and, perhaps more important, sleep. Still, she had to justify the decision to herself in the way she rarely did for expensive material purchases. She also fielded questions from other people who, she sensed, were implicitly judging her for outsourcing any aspect of motherhood.&nbsp;</p>

<p>To change spending habits, it helps to think about &mdash; and value &mdash; time more like money, Whillans says. This can apply to small purchases, such as going out to eat rather than cooking in order to spend quality time with a partner. It can also impact significant decisions, such as seeking out a job for its flexibility rather than the salary and prestige, as Izgarian did,<strong> </strong>or a house for its proximity to work rather than the square footage.</p>
<h2 class="wp-block-heading">Spend money on experiences</h2>
<p>If you have the choice between going to dinner with a friend and buying a new TV, the latter might seem like a wiser investment. Unlike the impermanence of a meal, TVs stick around.</p>

<p>Physically, that is. Psychologically, the effect of buying stuff is less substantial, says Tom Gilovich, a psychology professor at Cornell University. Humans are tragically skilled at hedonic adaptation, the process by which we adjust to upgrades so thoroughly that they cease to exist in our consciousness, eliminating any lasting gains in happiness.&nbsp;</p>

<p>Experiences are often the better investment. &ldquo;Even though, in a material sense, they come and go, they live on in the stories we tell, the relationships we cement, and ultimately in the sense of who we are,&rdquo; Gilovich says. Experiences are also great at filling a primal need: meaningful relationships with other people. Even low-key activities have the potential to shape our sense of identity through new memories and connections. &ldquo;In an important respect, we are the total sum of our experiences,&rdquo; Gilovich says.&nbsp;</p>

<p>And unlike disappointing purchases, experiences can be recast as something we wouldn&rsquo;t change. &ldquo;It&rsquo;s hard to romanticize a bad material thing,&rdquo; Gilovich says. &ldquo;It&rsquo;s pretty easy to romanticize bad experiences.&rdquo;&nbsp;</p>

<p>For Izgarian, moving across the globe confirmed her suspicion that she&rsquo;d fallen into the privileged trap of owning too much. Before leaving LA, she donated or sold more than 90 percent of her possessions. Today, everything she owns fits in two suitcases. There are tradeoffs, of course:&nbsp;convenience, comfort, roots. And yet the ability to pack up and move at a moment&rsquo;s notice is an &ldquo;inexplicable feeling,&rdquo; she says. &ldquo;There is nothing weighing me down.&rdquo;</p>

<p>A life decentered from stuff has realigned her days around experiences. Some of her favorite memories in Bali are simply getting from point A to point B. &ldquo;You&rsquo;re with your friends in a little scooter gang driving through all these lush green fields,&rdquo; she says. &ldquo;It&rsquo;s just as fun as the destination itself.&rdquo;&nbsp; <em>&nbsp;</em></p>
<h2 class="wp-block-heading">Give money away</h2>
<p>An associate philosophy professor at the University of Oxford, William MacAskill helped found the <a href="https://www.vox.com/future-perfect/2018/12/14/18088514/effective-altruism-poverty-philanthropy-william-macaskill">effective altruism</a> movement. The majority of his time and annual income (anything above $34,000) goes toward using his scarce resources to do the most good and getting other people to do the same.</p>

<p>MacAskill credits effective altruism with helping him emerge from a sustained bout of depression. He initially sought out treatment because his productivity had flat-lined, and he felt a moral responsibility to continue working toward a purpose larger than himself. &ldquo;I don&rsquo;t know if I would have had the same motivation otherwise,&rdquo; he says. <em>&nbsp;</em></p>

<p>The act of spending money on other people could be beneficial in itself. Harvard&rsquo;s Norton contributed to a series of experiments that found people are <a href="https://www.hbs.edu/faculty/Pages/item.aspx?num=45753">happier after spending money on others</a> versus on themselves. He&rsquo;s also co-authored a survey that showed a correlation between life satisfaction and spending (as a percentage of annual income) on other people. The same effect does not exist when people spent more money on themselves.&nbsp;</p>

<p>This has yet to turn us into a nation of donors. In the US, people give, on average, between 2 percent and 5 percent of their income to charity each year, which remains fairly consistent across income levels, Norton says.</p>

<p>As anyone who has booked a vacation or experienced the heady dopamine rush of unboxing a new purchase can attest, &ldquo;it&rsquo;s not that spending money on yourself doesn&rsquo;t feel good,&rdquo; he says. &ldquo;The issue is that it doesn&rsquo;t seem to last for very long.&rdquo;</p>

<p>Since discovering Norton&rsquo;s research, Gilovich, the Cornell psychology professor, has made a deliberate effort to donate more to charity and be generous with people in his own life. Recently, he and his wife sent a food delivery to a friend going through a particularly hard time. Clicking the button to place the order gave Gilovich more pleasure than he&rsquo;d ever experienced ordering food for himself, he says.&nbsp;</p>

<p>&ldquo;It&rsquo;s hard to find a more charming finding than that by giving away money, you not only make someone else happier, you make yourself happier.&rdquo;&nbsp;&nbsp;</p>
<hr class="wp-block-separator" />
<p><a href="https://twitter.com/lauraentis"><em>Laura Entis</em></a><em> is a writer and editor focusing on health, business, and science. Her work has appeared in </em>Fortune<em>, </em>Fast Company<em>, </em>Time Health<em>, </em>GQ<em>, </em>Consumer Reports<em>, and </em>Outside Magazine<em>. She previously covered the </em><a href="https://www.vox.com/the-highlight/2019/4/29/18511580/loneliness-co-living-coworking-friend-app-tribe-wework"><em>monetization of human connection</em></a><em> for Vox&rsquo;s The Highlight.</em></p>
<div class="wp-block-vox-media-highlight vox-media-highlight"><h2 class="wp-block-heading"><strong>More from The Happiness Issue</strong></h2><img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/19358866/hero_happy_v2.gif?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="An animated illustration of words in various languages, including nirvana, ubuntu, hygge, and happy." title="An animated illustration of words in various languages, including nirvana, ubuntu, hygge, and happy." data-has-syndication-rights="1" data-caption="" data-portal-copyright="Jordan Kay for Vox" /><ul class="wp-block-list"><li><a href="https://www.vox.com/the-highlight/2019/11/13/20953899/how-to-be-happy-positive-psychology-mindfulness-language">American happiness is plummeting. Could a few words change that?</a></li><li><a href="https://www.vox.com/the-highlight/2019/11/13/20955328/positive-psychology-martin-seligman-happiness-religion-secularism">Happiness psychology is a booming industry. But is it science, religion, or something else?</a></li><li><a href="https://www.vox.com/the-highlight/2019/11/13/20959863/women-happy-chores-gender-gap">The other gender gap</a></li></ul></div>
						]]>
									</content>
			
					</entry>
			<entry>
			
			<author>
				<name>Laura Entis</name>
			</author>
			
			<title type="html"><![CDATA[The big business of loneliness]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/the-highlight/2019/4/29/18511580/loneliness-co-living-coworking-friend-app-tribe-wework" />
			<id>https://www.vox.com/the-highlight/2019/4/29/18511580/loneliness-co-living-coworking-friend-app-tribe-wework</id>
			<updated>2019-05-20T14:17:08-04:00</updated>
			<published>2019-05-06T09:00:00-04:00</published>
			<category scheme="https://www.vox.com" term="Business &amp; Finance" /><category scheme="https://www.vox.com" term="Money" /><category scheme="https://www.vox.com" term="The Highlight" />
							<summary type="html"><![CDATA[&#8220;She ended up killing hundreds of people,&#8221; Emily says gravely. The soft-spoken 27-year-old blonde is telling her new housemate about Typhoid Mary. Emily moved into her Brooklyn apartment building two weeks ago and now finds herself watching the Oscars with people she hopes to call her friends, making small talk about mass death. Located in [&#8230;]]]></summary>
			
							<content type="html">
											<![CDATA[

						
<figure>

<img alt="" data-caption="" data-portal-copyright="Christina Animashaun/Vox" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/16194959/lonliness_lead_art_2.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
	<figcaption>
		</figcaption>
</figure>
<img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/15986155/Vox_The_Highlight_Logo_wide.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="The Highlight by Vox logo" title="The Highlight by Vox logo" data-has-syndication-rights="1" data-caption="" data-portal-copyright="" />
<p>&ldquo;She ended up killing hundreds of people,&rdquo; Emily says gravely. The soft-spoken 27-year-old blonde is telling her new housemate about Typhoid Mary. Emily moved into her Brooklyn apartment building<strong> </strong>two weeks ago and now finds herself watching the Oscars with people she hopes to call her friends, making small talk about mass death. Located in the basement of a three-story residence that houses 20 people, the TV room is crowded; disparate conversations come together and splinter off again. People are watching, but they&rsquo;re also talking, sharing opinions and swapping movie trivia. The crowd is energetic, young, diverse.</p>

<p>This conversation &mdash; this warmth &mdash; is what Ben Smith is in the business of selling. Smith is the CEO and co-founder of <a href="https://www.tribecoliving.com/">Tribe</a>, a co-living space with seven locations in Brooklyn whose motto is &ldquo;We help you make friends.&rdquo; Tribe offers furnished rooms at a premium: A bed in a shared room costs between $750 and $950, while prices for a single room range from $1,150 to $1,700. (Bathrooms and kitchens are shared.) According to Smith, however, &ldquo;the product really is the people.&rdquo;</p>

<p>The goal is to provide residents, many of whom are recent transplants to the city, with a premade social fabric. &ldquo;New York can be an extremely isolating place, especially if you are here for a new job,&rdquo; Smith says. It&rsquo;s easy to fall into the trap of commuting to work and then going right back home if you don&rsquo;t know anyone. &ldquo;People have gone that route before living with us.&rdquo;</p>

<p>This sad cyclical existence &mdash; room, office, room again &mdash; was Emily&rsquo;s experience when she moved to San Francisco after college. Quiet but not shy, she worked with a very small team and didn&rsquo;t connect with her Craigslist roommates. A year passed without her making a single close friend. &ldquo;It was awful,&rdquo; she says.</p>

<p>When she moved to New York earlier this winter, instead of turning to Craigslist, she looked up co-living places online. Tribe seemed the most <a href="https://www.tribecoliving.com/">community-oriented</a>, so she applied, was accepted, and moved in. This time, she vowed, it would be different.</p>

<p>Emily&rsquo;s experience is far from unusual. <a href="https://www.npr.org/sections/health-shots/2018/05/01/606588504/americans-are-a-lonely-lot-and-young-people-bear-the-heaviest-burden">Loneliness is pervasive</a>, particularly among younger people. We&rsquo;re <a href="https://www.nbcnews.com/health/health-news/despite-social-media-generation-z-millennials-report-feeling-lonely-n980926">moving across the country</a>, ripping ourselves away from social networks that can take years to construct. We&rsquo;re delaying <a href="https://www.nytimes.com/2018/05/29/well/mind/millennials-love-marriage-sex-relationships-dating.html">marriage</a> and <a href="https://www.pewresearch.org/fact-tank/2018/05/04/more-than-a-million-millennials-are-becoming-moms-each-year/">kids</a>, or skipping them entirely. We&rsquo;re <a href="https://www.buzzfeednews.com/article/annehelenpetersen/millennials-burnout-generation-debt-work">working all the time</a>, often alone, <a href="https://www.fastcompany.com/90251797/we-studied-freelancing-for-five-years-heres-how-work-is-changing">outside the confines of a traditional office</a> and <a href="https://www.theguardian.com/small-business-network/2017/may/10/home-alone-dealing-with-the-solitude-of-self-employment">without the camaraderie of coworkers</a>.</p>

<p>To be sure, there are valid, positive reasons to move, to live alone, to not marry or start a family, or to trade a 9-to-5 job for the flexibility of freelancing. But these societal shifts coincide with a rise in the percentage of people who report feeling adrift, lacking a sense of community or an offline support system.</p>

<p>Capitalism abhors a vacuum, and into this collective social void has stepped a fleet of companies and entrepreneurs selling an end to social isolation. Over the past decade, on-demand connection has become both a big business and a powerful marketing opportunity. From co-living apartments to coworking spaces to apps that help facilitate human connection, there is a lot of investment and infrastructure being built around services that help humans bond with other humans.&nbsp;</p>

<p>But does any of it work? Or is it just an expensive and, for many, inaccessible VC-funded Band-Aid on a much larger social problem?</p>
<hr class="wp-block-separator" />
<p>Since its launch in 2010, WeWork, which was recently valued at $47 billion, has made facilitating connection an explicit part of its mission statement. As co-founder Miguel McKelvey <a href="https://www.nytimes.com/interactive/2019/02/21/magazine/wework-coworking-office-space.html">told the New York Times</a>, the company isn&rsquo;t simply &ldquo;building a work space.&rdquo; Instead, it&rsquo;s &ldquo;building a new infrastructure to rebuild social fabric and rebuild up the potential for human connection.&rdquo; Hundreds of competitors have launched in cities across the country, with most promoting themselves not just as a place people can come to focus but as incubators of meaningful human interaction.</p>

<p>In 2016, WeWork launched WeLive, which takes the premise of coworking and ups the ante by having members live together. (Its official <a href="https://www.welive.com/about/">goal</a> is to &ldquo;transform the rigid and isolating housing model of yesterday into a flexible and community-driven experience for today.&rdquo;) Since then, co-living has gone from an oddity to a fixture in cities like <a href="https://www.brickunderground.com/rent/nyc-coliving-spaces-differences-features-prices">New York</a>, Washington, DC, Austin, Texas, San Francisco, Seattle, and Denver, which attract young transplants.</p>

<p>As shared work and living spaces have gone mainstream, so have services that help users make offline connections. <a href="http://heyvina.com">Hey Vina</a>, an app designed to help women develop new friendships, was founded in 2015. A few months later, the dating app Bumble launched Bumble BFF, which does the same thing. Today, there are enough friend-making apps that you can choose one based on your demographic: For new mothers looking to make other mom friends, there&rsquo;s <a href="https://www.peanut-app.io/">Peanut</a>. For dog owners who want to meet other dog owners, there&rsquo;s <a href="http://meetmydogapp.com/">Meet My Dog</a>. For those who want to find other people who share their hobbies, from learning a new language to <a href="https://www.meetup.com/Brooklyn-Psychedelic-Society/events/mhqmlqyzgbmb/">&ldquo;exploring your inner worlds with the careful use of entheogens</a>,&rdquo; there&rsquo;s <a href="https://www.meetup.com/">Meetup</a>.</p>

<p>In various forms, all these companies are offering the promise of connection. &ldquo;We&rsquo;re doing this because we believe there is huge value in helping people be part of a community,&rdquo; Tribe&rsquo;s Smith says.</p>
<hr class="wp-block-separator" />
<p>Social pain literally <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5130107/">changes the way the mind works</a>. Spearheaded by John Cacioppo, the late neuroscientist who studied loneliness for nearly two decades <a href="https://news.uchicago.edu/story/john-t-cacioppo-pioneer-and-founder-field-social-neuroscience-1951-2018">at the University of Chicago</a>, researchers have found convincing evidence that when the condition is prolonged, it puts the<a href="http://fortune.com/2016/06/22/loneliness-is-a-modern-day-epidemic/"> brain into self-preservation mode</a>. This is what makes loneliness such a tragedy &mdash; and a trap. Hypervigilant to social threats, the lonely brain detects them everywhere, wreaking havoc on the body by putting the nervous system on constant alert and spurring further isolation.</p>

<p>A recent <a href="https://www.multivu.com/players/English/8294451-cigna-us-loneliness-survey/">nationwide survey</a> of 20,000 adults found that nearly half of Americans report feeling alone or left out some or all of the time. What is often missed in the corresponding coverage, says Steve Cole, a genetics researcher at UCLA who frequently collaborated with Cacioppo, is that loneliness is not aloneness. Instead, it&rsquo;s the subjective feeling that you lack meaningful relationships or a solid support system, an important distinction.</p>

<p>Modern life is studded with situations that sever us from our social network. Going to college, relocating for a job, losing a family member, becoming a new parent: All can momentarily thrust us into a state of social pain. &ldquo;In the literature, there is a distinction between the chronically lonely and the temporally lonely,&rdquo; says Alice Wang, an associate marketing professor at the University of Iowa&rsquo;s Tippie College of Business whose work focuses on the effects loneliness and social exclusion have on consumer behavior.</p>

<p>Unlike chronically lonely people, those who are situationally lonely &mdash; a good example is a first-semester college student who is removed from her friends and family &mdash; haven&rsquo;t sunk into learned passivity. Instead, they hunger for connection. For this group, Wang says, connection-based services could help.&nbsp;</p>

<p>For the chronically lonely, it&rsquo;s likely not enough. Placing someone whose brain is in overdrive into a social setting with strangers &ldquo;could actually make things worse,&rdquo; Cole says. These companies are attempting to address a clear societal need, but &ldquo;we get confused by the hunger and what it&rsquo;s for.&rdquo;</p>
<hr class="wp-block-separator" />
<p>In 2009, at the age of 23, Olivia June decided to move to San Francisco. She lacked any concrete career plans and liked the city, and, most importantly, her aunt let her crash rent-free.</p>

<p>The transition was a lonely one. She didn&rsquo;t have close friends in the area, and without a job, she didn&rsquo;t make any. Days and weekends passed in a blur of TV marathons. (<em>America&rsquo;s Next Top Model </em>was a particular favorite.) June remembers looking wistfully out the window as groups of laughing, sunlit girls passed by on their way to brunch or yoga and wondering: How do I get to know them? How do I become them? She was deeply lonely but resisted even identifying the feeling because it felt too shameful.&nbsp;</p>

<p>About a month after she moved, she tried &ldquo;hacking&rdquo; OkCupid by messaging girls she saw on the app and asking if they&rsquo;d be down to hang out platonically.</p>

<p>&ldquo;I got a lot of rejections,&rdquo; she said.</p>

<p>June did manage to go on a few friend dates this way, and slowly made more acquaintances by chatting up people at the bus stop, in line at her local coffee shop, and while volunteering. Still, she struggled to find &ldquo;my people.&rdquo; In 2012, in an effort to cast a wider net, she began hosting monthly happy hours at wine bars around the city. Talking to people at these events, she realized feelings of loneliness and isolation were widespread.</p>
<img src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/16195218/lonliness_lead_art_2.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" alt="" title="" data-has-syndication-rights="1" data-caption="" data-portal-copyright="Christina Animashaun/Vox" />
<p>In 2015, June founded Hey Vina, an app for helping women develop new friendships. The response was enthusiastic. Within hours, she had more than 1000 sign-ups; within a week, she had more than 100,000. Today, the app has more than 1 million users and is available in 158 countries.</p>

<p>As Hey Vina was launching, the dating site Bumble was fielding requests from users who wanted a convenient way to make platonic connections, not just romantic ones. &ldquo;Once you leave college, it&rsquo;s not easy to make friends anymore,&rdquo; says chief brand officer Alex Williamson. In 2016, the company unveiled Bumble BFF, a feature designed for women looking to do exactly that.</p>

<p>When Stephanie Laurie, 24, a senior accountant at the Seattle-based firm<strong> </strong>Moss Adams, moved in with her boyfriend last year, she found herself in this group. &ldquo;I&rsquo;m at a point in my life where I&rsquo;ve realized a lot of the friendships I&rsquo;ve made are kind of shallow,&rdquo; she says, including a handful of college relationships based primarily on drinking and partying. Now that she&rsquo;s living with her boyfriend, she&rsquo;s begun to think more seriously about weddings, specifically, &ldquo;if I were to get married anytime soon, who would I ask to be my bridesmaids? Who would say yes? Who would make the time and commitment to be able to say yes?&rdquo; she says. &ldquo;I&rsquo;m coming up short.&rdquo;</p>

<p>She signed up for Bumble BFF last June. Her first impression was that ghosting was just as bad, if not worse, on Bumble BFF than on Bumble proper. There were a lot of seemingly cool people on the app, but it was difficult to meet anyone in person. She&rsquo;d match with someone promising, exchange texts, and arrange a coffee date &mdash; only to be canceled on, often with little notice. &ldquo;The first time I was like, &lsquo;What a flake,&rsquo;&rdquo; she says. &ldquo;But this happened at least six times!&rdquo; (Ghosting on Bumble BFF is a problem, conceded Williamson, one that they&rsquo;re working to address. &ldquo;We are a values-driven company and ghosting goes against every single one of those values.&rdquo;)</p>

<p>While Laurie hasn&rsquo;t made any close friends through the app, she plans to keep swiping. In September, she became a Bumble city ambassador, which means she is paid by the company to organize monthly events in Seattle. Now that the weather is getting nicer, she hopes the flaking will subside.</p>
<hr class="wp-block-separator" />
<p>The Tribe experience isn&rsquo;t for everyone, says Braden, an extroverted New Zealander who moved into the co-living space last year. While most other residents are great, some have struggled to fit in. Since he arrived, a few people have voluntarily moved out after experiencing what he calls social policing: &ldquo;It could be a personality thing &#8230; you&rsquo;re just not fitting in.&rdquo;</p>

<p>Kenneth Sterling, the company&rsquo;s director of business management, confirms that Tribe is meant for those who don&rsquo;t just want<em> </em>to join a community but are socially equipped to do so. This means being willing to leave your room but also implies you fall into a certain age bracket. While Tribe is racially diverse &mdash; 50 percent of residents are people of color, per Smith &mdash; no one looks older than 35.</p>

<p>Unstated but understood is the fact that members must also be in a financial position to join &mdash; Tribe is less expensive than many co-living spaces in New York City, but it&rsquo;s far from cheap. Room and board, even for shared rooms, come at a price point far beyond what many young transplants can afford. (Tribe has run an informal scholarship program in the past, providing free rent for six months to an entrepreneur and a filmmaker, an initiative Smith says he hopes to continue in the future.) &nbsp;</p>

<p>The application process, which includes a video interview and a credit check, is designed to test for financial and cultural fit. But it can&rsquo;t catch everything. &ldquo;We&rsquo;ve had people who were shy at first, but eventually they get into it,&rdquo; Sterling says. &ldquo;We&rsquo;ve had people who didn&rsquo;t. We worked it out where they were able to leave. No harm, no foul. If it&rsquo;s not a right fit, it&rsquo;s not a right fit.&rdquo;</p>

<p>This mentality is a problem for the chronically lonely, says Wang, the marketing professor. The lonely brain, running on overdrive, is acutely sensitive to &ldquo;social policing,&rdquo; both real and imagined. &ldquo;If they sense anything negative, they withdraw immediately,&rdquo; she says. &ldquo;And if they feel others are connecting without them, it can feel worse.&rdquo; As she says this, I&rsquo;m transported back to the first few weeks of college, the agonizing sensation of listening to the strains of laughter and music drift into my otherwise silent room.</p>

<p>What can be done to help the chronically lonely? According to Cole, it likely won&rsquo;t be a company whose primary goal is to generate revenue for investors by collecting user data or charging a premium for services such as workplaces and apartments. Chronic loneliness is a difficult nut to crack, but there&rsquo;s some evidence that <a href="https://newsinhealth.nih.gov/2018/08/care-connection">homing in on a mission or purpose larger than oneself</a> &mdash; which often requires working with others &mdash; can help isolated individuals successfully integrate back into the social fold.</p>

<p>A community is a community in large part because its members &mdash; even the ones who don&rsquo;t always get along &mdash; are actively striving toward something greater, which benefits the group as a whole. It could be to survive (in the case of our ancestors), to meet a client deadline (if you&rsquo;re part of an advertising team), or to register voters (if you&rsquo;re volunteering for a political campaign).</p>

<p>In this vein, Laurie, the Bumble BFF city representative, has made closer friends with her fellow Bumble Seattle ambassadors then she has with people she&rsquo;s met through the app itself, in part because they share a goal: to throw engaging events for local Bumble users. They regularly collaborate and communicate through group text. At this point, &ldquo;I can talk with them about a lot of things,&rdquo; Laurie says. &ldquo;I feel very close to them.&rdquo;</p>

<p>&ldquo;That&rsquo;s what&rsquo;s missing from all of this,&rdquo; Cole says. Co-living companies are useful in that they provide seamless housing and built-in roommates, often in cities where finding an apartment can be headache-inducing. Matchmaking apps facilitate coffee dates between people with similar interests; coworking collectives provide a place to focus, network, and attend events. For healthy individuals looking to meet new people, these services can undoubtedly help.</p>

<p>Emily recently left Tribe, and moved with four people she met at the co-living space into their own five-bedroom apartment in Brooklyn. The rent is far cheaper &mdash; she&rsquo;s paying $850 a month instead of $1,400 &mdash; and it feels good to settle somewhere that feels more permanent, with housemates she already knows and likes. &ldquo;Tribe gave me was this awesome friend group where I can feel confident in saying, yes, I want to stay in New York,&rdquo; she says.</p>

<p>For someone in the throes of prolonged loneliness, it&rsquo;s difficult to imagine the result would be the same. Building a relationship, much less a community, takes a tolerance for risk and rejection, commitment, and often, a unifying mission that extends beyond &ldquo;meeting new people.&rdquo; Despite the millions of dollars flowing into these startups, that&rsquo;s not something that can be VC-backed into existence.</p>
						]]>
									</content>
			
					</entry>
	</feed>
