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	<title type="text">Mark Lowenstein | Vox</title>
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	<updated>2019-03-06T10:42:28+00:00</updated>

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				<name>Mark Lowenstein</name>
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			<title type="html"><![CDATA[Uber needs a win. It could start by helping people in ‘food deserts’ access healthy foods.]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2017/5/8/15573708/uber-ubereats-food-shopping-delivery-low-income-opportunity" />
			<id>https://www.vox.com/2017/5/8/15573708/uber-ubereats-food-shopping-delivery-low-income-opportunity</id>
			<updated>2017-05-08T15:51:46-04:00</updated>
			<published>2017-05-08T15:30:01-04:00</published>
			<category scheme="https://www.vox.com" term="Big Tech" /><category scheme="https://www.vox.com" term="Delivery apps" /><category scheme="https://www.vox.com" term="Future of Work" /><category scheme="https://www.vox.com" term="Technology" /><category scheme="https://www.vox.com" term="Uber" />
							<summary type="html"><![CDATA[A version of this essay was originally published at&#160;Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. It was a week of contrasts here in Boston. On the one hand, we saw the&#160;launch of UberEats, where well-heeled Bostonians can now have everything from donuts to sushi delivered to their doorstep [&#8230;]]]></summary>
			
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<img alt="" data-caption="" data-portal-copyright="UberEats" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/8482451/UberEats_bag.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
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<p><em>A version of this essay was originally published at&nbsp;</em><a href="https://techpinions.com/an-opportunity-for-uber-to-do-some-good/49979"><em>Tech.pinions</em></a><em>, a website dedicated to informed opinions, insight and perspective on the tech industry.</em></p>
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<p>It was a week of contrasts here in Boston. On the one hand, we saw the&nbsp;<a href="https://www.ubereats.com/boston/">launch of UberEats</a>, where well-heeled Bostonians can now have everything from donuts to sushi delivered to their doorstep within 30 minutes. Then&nbsp;a Boston Globe article, &ldquo;<a href="https://www.bostonglobe.com/metro/2017/05/02/want-healthy-food-much-mass-hard-get/6tdKRBgRmyjprBPRDvl31H/story.html">Want Healthy Food? In Much of Mass., It&rsquo;s Hard To Get</a>,&rdquo; pointed out that in Springfield, the state&rsquo;s third-largest city, &ldquo;It&rsquo;s not hard to find a McDonald&rsquo;s in the Mason Square section of Springfield. Liz O&rsquo;Gilvie has counted 10 within a mile and three-quarters of her home. But the nearest full-service grocery store, with plump apples and curly kale? That&rsquo;s two miles away, and going that distance on public transit requires a two-hour trek on three buses.&rdquo;</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>Many “food deserts” are in areas where there is inadequate public transportation and taxis either don’t exist or are very expensive. Ride-sharing services such as Uber and Lyft could provide a better option.</p></blockquote></figure>
<p>Which got me thinking &mdash; here&rsquo;s a possible &ldquo;win-win&rdquo; opportunity for Uber, which has come under criticism for <a href="https://www.recode.net/2017/3/24/15041648/wtf-uber-travis-kalanick-johana-bhuiyan-recode-podcast">some of its practices and the poor behavior of some of its executives</a>. A large number of low-income Americans don&rsquo;t have a car and/or live in so-called &ldquo;food deserts,&rdquo; relying on fast food or overpriced packaged food from local convenience stores. There are now initiatives in Massachusetts and several other states to develop creative financing mechanisms to help fund the development of grocery stores and others means of &ldquo;food access&rdquo; in low-income areas. There are also several government options, from food stamps to vouchers, and &ldquo;food trust&rdquo; programs that provide reduced prices for groceries &mdash; if you can get there.</p>

<p>Perhaps there is a way to put some of this funding into helping people get to places where they can buy healthier food at reasonable prices. Many food deserts are in areas where there is inadequate public transportation and taxis either don&rsquo;t exist or are very expensive. Ride-sharing services such as Uber and Lyft could provide a better option.</p>

<p>Imagine if Uber, using data gained from these rides, could say, &ldquo;In 2017, we enabled one million food-shopping trips for low-income Americans who lacked good transportation options.&rdquo;</p>

<p>This wouldn&rsquo;t be all that hard to implement. In certain geographies, for a trip to a grocery store that&rsquo;s more than a mile away, Uber or Lyft could add a discount code or some other option, such as a pop-up &ldquo;Groceries&rdquo; icon, to enable a free or reduced-price trip. The app could be smart enough to work for trips to a specified set of grocery stores in an area.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>If we put half the energy into helping people living in food deserts as we have into apps that get food to affluent folks living in “food oases,” we could enable healthier eating and cost savings to millions of people.</p></blockquote></figure>
<p>I am sure Uber could work with the federal government and local agencies to help subsidize or provide some funding for some of these programs in return for a tax break or other incentives. This might end up being cheaper for the government and local transportation agencies than some of the programs in place today that seem to be perpetually on the chopping block. Plus, it&rsquo;s likely that a healthy percentage of the drivers participating in this proposed program would come from the local community, so there&rsquo;s a benefit there, too.</p>

<p>Perhaps we could get some of the larger grocery retailers or big-box chains such as Costco or Walmart to participate, as well. Let&rsquo;s say a round trip to the local grocery store costs $15. Perhaps the user kicks in $5, with the remaining two-thirds covered by a combination of the ride-sharing company, public funding and the retailer. With the apps, data and proliferation of payment options/services, implementing such a program would, logistically, be far easier to accomplish than even 10 years ago.</p>

<p>Doing some good wouldn&rsquo;t hurt Uber&rsquo;s image, either. Imagine if Uber, using data gained from these rides, could say, &ldquo;In 2017, we enabled one million food-shopping trips for low-income Americans who lacked good transportation options.&rdquo;</p>

<p>While I&rsquo;m all for Instacart, UberEats and other services that deliver groceries and meals to your office or home, let&rsquo;s face it, these services are urban-centric, priced at a premium, and are generally for the well-heeled and/or super-busy. If we put half the energy into helping people living in food deserts get to food as we have into apps that get food to affluent folks living in &ldquo;food oases,&rdquo; we could enable healthier eating and cost savings to millions of people.</p>
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<p><em>A leading wireless industry analyst and consultant,&nbsp;</em><a href="http://www.m-ecosystem.com/a_manage.html"><em>Mark Lowenstein</em></a><em>&nbsp;is the managing director of&nbsp;</em><a href="http://www.m-ecosystem.com/index.shtml"><em>Mobile Ecosystem</em></a><em>. Most recently, Lowenstein was a member of the senior leadership team at Verizon Wireless, where as vice president of strategy he led the company&rsquo;s efforts in product and business planning, market segmentation, national pricing and customer intelligence for both consumer and enterprise markets. Reach him&nbsp;</em><a href="https://twitter.com/marklowenstein"><em>@marklowenstein</em></a>.</p>
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<p><small><em>This article originally appeared on Recode.net.</em></small></p>
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				<name>Mark Lowenstein</name>
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			<title type="html"><![CDATA[Here’s what a Clinton or Trump presidential victory means for tech regulation]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2016/11/8/13564966/donald-trump-hillary-clinton-election-president-tech-regulation" />
			<id>https://www.vox.com/2016/11/8/13564966/donald-trump-hillary-clinton-election-president-tech-regulation</id>
			<updated>2017-05-07T14:57:45-04:00</updated>
			<published>2016-11-08T16:30:03-05:00</published>
			<category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[A version of this essay was originally published at&#160;Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. The Obama presidency and the FCC under Chairman Tom Wheeler have been among the more activist and ambitious in recent memory. There have been some big victories &#8212; successful spectrum auctions, innovative spectrum [&#8230;]]]></summary>
			
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<img alt="" data-caption="Hillary Clinton supporter Jorge Mendez of Glendale, Ariz. wears a dress and Hillary Clinton mask while holding a makeshift doll of Donald Trump after voting on November 8, 2016, in Phoenix. | Ralph Freso / Getty" data-portal-copyright="Ralph Freso / Getty" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/7433689/clinton_trump.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
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	Hillary Clinton supporter Jorge Mendez of Glendale, Ariz. wears a dress and Hillary Clinton mask while holding a makeshift doll of Donald Trump after voting on November 8, 2016, in Phoenix. | Ralph Freso / Getty	</figcaption>
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<p><em>A version of this essay was originally published at&nbsp;</em><a href="https://techpinions.com/the-elections-impact-on-tech-regulation/47865"><em>Tech.pinions</em></a><em>, a website dedicated to informed opinions, insight and perspective on the tech industry.</em></p>
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<p>The Obama presidency and the FCC under Chairman Tom Wheeler have been among the more activist and ambitious in recent memory. There have been some big victories &mdash; successful spectrum auctions, innovative spectrum sharing and 5G initiatives, the National Broadband Plan &mdash; and some acrimonious proposals, notably around network neutrality and cable set-top boxes. Justice has been a bit mercurial: Opposing major consolidation in mobile and broadband (AT&amp;T/T-Mobile, Sprint/T-Mobile, Comcast-Time Warner Cable), but allowing Charter&rsquo;s acquisitions of TWC and Bright House and Comcast&rsquo;s acquisition of NBCUniversal.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>Hillary Clinton has a pretty detailed and well-articulated platform, with a particular emphasis on expanding broadband availability.</p></blockquote></figure>
<p>In a few days, there will be a new president-elect, and transition teams will begin strategizing for the post-January 20, 2017, world. What might be the impact of the election on comms and media regulation? I&rsquo;ll start with a broad view and then drill down to a few of the more prominent items.</p>

<p>Of course, who is elected president will potentially have a significant bearing on tech. Hillary Clinton has a pretty detailed and well-articulated platform, with a particular emphasis on expanding broadband availability. She is likely to continue many of President Obama&rsquo;s initiatives and priorities. If Secretary Clinton is elected, it is likely that FCC Chairman Wheeler will stay on until July or so. If she is true to form, expect FCC commissioners and senior-level FCC staffing to take on a &ldquo;FOC&rdquo; (Friends of Clinton, and by that I mean Hillary and Bill) flavor. On the other hand, President Clinton could signal intent to bridge gaps with the Republicans by ensuring a balanced FCC. The current FCC has three Democratic and two Republican commissioners, but the Democrats (especially Commissioner Rosenworcel) have not always been in lockstep with Chairman Wheeler.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>Trump is likely to be much more hands-off than President Obama (who was very hands-on). He will also be more pro-business and anti-regulation.</p></blockquote></figure>
<p>If Donald Trump is elected, things are more of a wild card. To begin with, he has said little about the tech sector during the campaign, and there isn&rsquo;t much to glean from his policy platform. Trump is likely to be much more hands-off than President Obama (who was very hands-on). He will also be more pro-business and anti-regulation, which is why his off-the-cuff remark about the proposed AT&amp;T-Time Warner deal was surprising. If he ends up being Delegator in Chief, his appointments could have an outsized influence.</p>

<p>What happens in terms of control of the House and Senate, as well as the overall post-election &ldquo;tone,&rdquo; will also be important. If the temperature remains highly acrimonious, there will be contention and delays in the naming and confirmation of senior staff. This could affect the process, prioritization and timing of some big-ticket items on the FCC&rsquo;s docket. The FCC has a lot going on already. The AT&amp;T-Time Warner deal will land at least partially on its plate, at minimum, as an important litmus test for network neutrality.</p>

<p>Here is a quick rundown of some of the issues a new Administration is likely to face.</p>

<p><strong>Network neutrality</strong>: This is something President Obama strong-armed through the FCC. So far, the FCC been fairly hands-off in its application of NN. For example, allowing zero-rating services such as T-Mobile&rsquo;s Binge On. The AT&amp;T-Time Warner deal will be an important test, given AT&amp;T&rsquo;s current practice of zero-rating DTV content for AT&amp;T subscribers and plans to do the same with the upcoming DirecTV NOW service. I think the FCC&rsquo;s tone will continue to keep the application of NN at a high, &ldquo;B to B&rdquo; level. For instance, ensuring combined distribution and content companies (AT&amp;T-Time Warner, Comcast-NBCUniversal) do not discriminate against new media and OTT players (Netflix, Amazon).</p>

<p><strong>Spectrum</strong>: There&rsquo;s a lot going on in the spectrum department right now. The new administration is likely to inherit the 600 MHz auction &mdash; both its final rounds and its implementation. It&rsquo;s a complex undertaking. Hot on the heels of that is the re-auctioning of Dish&rsquo;s AWS licenses. The 3.5 GHz &ldquo;shared spectrum&rdquo; (CBRS) initiative also has some important milestones hitting sooner rather than later, such as selecting and certifying the administrators, and coming up with an auction framework and other procedures. There is still some opposition to the FCC&rsquo;s April CBRS Report and Order that the next FCC will have to address to keep this moving forward.</p>

<p>Another priority will be keeping the early momentum going on 5G. This is important from the standpoint of the U.S. continuing its leadership in advanced wireless networks. A lot of innovation and work needs to happen to make the millimeter wave bands usable for commercial wireless services.</p>

<p><strong>Broadband</strong>: The <a href="http://www.recode.net/2016/7/25/12266072/5g-wireless-broadband-spectrum-reality-check-fcc-internet-of-things">National Broadband Plan</a> was one of the signature tech initiatives of the Obama presidency. Its implementation has been somewhat of a mixed bag. Broadband availability expanded and average speeds steadily improved. But there was also a lot of squandered money, the broadband market is not very competitive, and U..S average speeds are still very much middle of the pack.</p>

<p>A Clinton administration would be more likely to keep the broadband gravy train going. Fixed wireless/5G and deployment of large numbers of small cells will become a bigger part of broadband evolution over the next four years. The FCC&rsquo;s Mobility Fund II, which is wireless&rsquo;s version (and contribution) to the Universal Service Fund, is part of the equation, too.</p>

<p><strong>Business data services</strong>: These are the FCC&rsquo;s new &ldquo;special access&rdquo; rules, which would impose price caps on what telecom companies can charge other companies or businesses for bulk data connections &mdash; often referred to as backhaul. The FCC is racing to get this done by the end of the year. BDS is important to the evolution of broadband and 5G, because bigger pipes are needed to deliver the capacity required by those services. Backhaul prices can be prohibitively expensive in uncompetitive markets. If the FCC doesn&rsquo;t vote on BDS by the Inauguration, its status could be in limbo and/or its proposed rules could be revisited.</p>

<p><strong>Set-top boxes</strong>: The vote on this controversial Wheeler initiative to open up the set-top box market to competition has been delayed, after FCC commissioners could not come to an agreement. The FCC could try to get this done by the end of the year and before a new administration takes power in January (although the expiration of Rosenworcel&rsquo;s seat in December adds a tasty plot twist). But it is equally likely that this will land in the new chairman&rsquo;s lap. The direction of the winter of 2017&rsquo;s political winds, plus the new administration&rsquo;s having to deal with the AT&amp;T-Time Warner deal, could affect the direction of this proposal.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>The approaching election has certainly been a factor in the accelerated pace of tech M&amp;A activity during the second half of 2016.</p></blockquote></figure>
<p><strong>M&amp;A and industry consolidation</strong>: The approaching election has certainly been a factor in the accelerated pace of tech M&amp;A activity during the second half of 2016. The new administration will have to rather quickly deal with the proposed AT&amp;T-Time Warner deal. This will be an important litmus test for future deals because it touches on many fractious issues that both the DOJ and the FCC will have to deal with more broadly: Cross-ownership of assets, media consolidation, and the internet&rsquo;s impact on traditional distribution channels.</p>

<p>I also believe the wireless industry will revisit the consolidation issue early-ish in the new term. Sprint and T-Mobile could try again to get a deal done, or one of them could get acquired by a cable company. Dish is also a factor here.</p>

<p>Congress might be on hold between November and January, but the FCC still has a lot on its plate. From a tech industry perspective, Obama&rsquo;s eight years were certainly active on the regulatory front, which no doubt angered those preferring a more hands-off public sector. But Obama&rsquo;s initiatives, particularly with regard to broadband and spectrum, will be almost universally viewed as laudable. There is a lot &mdash; a lot &mdash; going on in our sector and, regardless of who wins on November 8, we will need some minimal level of government effectiveness to keep our fast-changing market moving forward.</p>
<hr class="wp-block-separator" />
<p><em>A leading wireless industry analyst and consultant,&nbsp;</em><a href="http://www.m-ecosystem.com/a_manage.html"><em>Mark Lowenstein</em></a><em>&nbsp;is the managing director of&nbsp;</em><a href="http://www.m-ecosystem.com/index.shtml"><em>Mobile Ecosystem</em></a><em>. Most recently, Lowenstein was a member of the senior leadership team at Verizon Wireless, where as vice president of strategy he led the company&rsquo;s efforts in product and business planning, market segmentation, national pricing and customer intelligence for both consumer and enterprise markets. Reach him&nbsp;</em><a href="https://twitter.com/marklowenstein"><em>@marklowenstein</em></a>.</p>

<p><small><em>This article originally appeared on Recode.net.</em></small></p>
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				<name>Mark Lowenstein</name>
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			<title type="html"><![CDATA[Has consumer tech forgotten the baby boomers?]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2016/8/29/12693118/tech-forgotten-baby-boomers-millennials-product-planning-development" />
			<id>https://www.vox.com/2016/8/29/12693118/tech-forgotten-baby-boomers-millennials-product-planning-development</id>
			<updated>2016-08-29T14:39:30-04:00</updated>
			<published>2016-08-29T13:00:11-04:00</published>
			<category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[A version of this essay was originally published at&#160;Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. Even for those who never watched &#8220;The Brady Bunch,&#8221; it&#8217;s a well-known meme. When it comes to consumer tech, I think many of us feel like busting out a similar sibling grumble: &#8220;Millennials, [&#8230;]]]></summary>
			
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<img alt="" data-caption="" data-portal-copyright="YouTube" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/7010769/Jan%2520Brady.png?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
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<p><em>A version of this essay was originally published at&nbsp;</em><a href="https://techpinions.com/has-tech-forgotten-boomers/46958"><em>Tech.pinions</em></a><em>, a website dedicated to informed opinions, insight and perspective on the tech industry.</em></p>
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<p>Even for those who never watched &ldquo;The Brady Bunch,&rdquo; it&rsquo;s a well-known meme. When it comes to consumer tech, I think many of us feel like busting out a similar sibling grumble: &ldquo;<a href="https://www.youtube.com/watch?v=-yZHveWFvqM">Millennials, millennials, millennials!</a>&rdquo; A huge amount of attention, as well as many new products and services, are focused on this admittedly large and amorphous segment composed of people currently aged 15-25. Barely a day goes by without seeing something in my inbox akin to &ldquo;Marketing to Millennials,&rdquo; &ldquo;Understanding Millennials,&rdquo; &ldquo;Why Millennials Aren&rsquo;t Buying Houses.&rdquo; Investors seem to love anything with good prospects for success in the millennial market.</p>

<p>But what about baby boomers? Even though millennials overtook boomers in 2015 as the largest group in the U.S., there are still around 75 million boomers (those born between 1946 and 1964). Some 10,000 are retiring every day. This is the group that drove email, the early days of the web, AOL, the late 1990s internet boom, the early days of cellular and e-commerce, played a big role in the success of BlackBerry and the initial iPhone, and even got comfortable with online dating (Match.com understands this).</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>Baby boomers drove email, the early days of the web, AOL, the late-1990s internet boom, the early days of cellular and e-commerce, played a big role in the success of BlackBerry and the initial iPhone, and even got comfortable with online dating.</p></blockquote></figure>
<p>Whether it&rsquo;s Mary Meeker&rsquo;s seminal &ldquo;State of the Internet&rdquo; report or the hottest Silicon Valley companies, products and apps, boomers don&rsquo;t seem to be a big part of the conversation or the focus of product development. Yet this is a fascinating group, currently aged 50-70, and going through important life stages &mdash; midlife issues, empty-nesterdom, downsizing and retirement. I think tech companies are missing some opportunities, given the disproportionate focus on millennials and the up-and-coming Snapchatting, cord-cutting, Pok&eacute;mon Go-ing Gen Z-ers.</p>

<p>What are some of the wants and needs of this group and what product development opportunities might match up? First, this is a group that wants tech to be easy. They don&rsquo;t want to have to do a lot of self-provisioning and troubleshooting. They over-index iPhone to Android, they buy AppleCare and they still have cable. I think this is a segment ripe for what Apple is planning for TV. Millennials are cutting the cord because they are comfortable with the perambulations of what&rsquo;s needed to do it. They think on-demand when it comes to entertainment (what time? what channel? who knows/cares?). But if Apple or somebody else can make cutting the cord and the whole search/discovery process easier, there is real potential to shake up the traditional pay TV space.</p>
<figure class="wp-block-pullquote alignleft"><blockquote><p>But boomers don’t seem to be a big part of the current conversation or the focus of product development.</p></blockquote></figure>
<p>Boomers are also a segment that want some level of human interaction when it comes to customer service. Older boomers want someone to do it for them (make sure my phone is set up before I leave the store), while younger boomers might be prepared to do some self-service but will want a human being on the other end of the [phone!] at a certain point. Younger boomers are now reaching a stage where their teenagers, a.k.a., VP of Technology for the Household, are leaving for college. So they are going to be on their own when it comes to tech. <em>Gulp</em>!</p>

<p>A great case study here is Fitbit. The company has achieved dominance in the fitness tracker segment and basically created this market for boomers because such top-selling trackers as the Flex and HR do three things: Address a growing area of interest for the segment (health and light fitness, not super geeky or competitive, which is the target market for companies like Garmin); are easy to install and configure, with a limited but vital set of functions; and come from a company that&rsquo;s easy to deal with (lots of help resources, good customer service). Fitbit is the Apple of the fitness tracker space.</p>

<p>On the other hand, boomers are not unlocking some of the real value of these products, because product and feature extensions are hard or cumbersome. Trying to configure and connect a scale? Works out of the gate, but often breaks and is hard to troubleshoot. Tracking nutrition? Gotta be easier. Integrating with other apps? Not a lot of standards yet.&nbsp;</p>

<p>We also recognize the boomer segment is moving through different life stages. At the younger end, they are becoming empty-nesters, starting to downsize, moving back to the city, divorcing at higher than the average rate and spending time thinking about what&rsquo;s next. They have more leisure time on their hands but they also have aging parents to worry about. The older segment is retiring but has the active lifestyle of those 10 years younger a generation ago. They are worrying more about health issues and costs.</p>

<p>So, what does this mean for the tech sector? I think there are some really interesting opportunities here. A few particular areas:</p>

<p><strong>Kids going to college:</strong>. One thing boomers will miss about their teens is the in-house tech support. An opportunity for a fresher, more contemporized version of Geek Squad. Maybe even house calls?</p>

<p><strong>Downsizing/moving back to the city</strong>: Zillow is a great one-size-fits-all website/app but there could be a better resource to help those 55-70 years old optimize where to live, type of dwelling and lifestyle for their next life stage.</p>

<p><strong>Midlife-crisis stuff</strong>: All of a sudden, boomers have more time and disposable income. They want to do new things, have different experiences, meet people again, re-engage with their community. There could be some interesting products and apps that help them do these things. Facebook could do more for them here. Or is there an opportunity for a boomer-centric social network?</p>

<p><strong>Travel</strong>: Related to the above point. Travel sites/apps are monolithic and have become a virtual monopoly. They&rsquo;re adequate for finding the cheapest airfare/hotel/car. But there are some great opportunities that fuse the old (i.e., travel agents) with the new. A guy who seems to understand this is Paul English, founder of Kayak and now founder of&nbsp;<a href="https://www.lolatravel.com/about">Lola</a>, which is a new kind of travel company that provides on-demand, personal travel service through a smartphone app. And boomers are willing to spend. Just look at the success of high-end active travel company&nbsp;<a href="https://www.backroads.com/">Back Roads</a>, which has morphed from bike tours to walking/hiking/intergenerational (and does great in the boomer segment).</p>

<p><strong>Health care</strong>. There are lots of health-care sites, apps and a growing number of &ldquo;connected&rdquo; health devices. But, other than fitness trackers, there aren&rsquo;t as many breakout products or services here. Boomers are an important segment in the connected/digital health care space. It was telling that Apple recently bought Gliimpse, a three-year-old startup that helps patients make sense of their medical records. Health Kit has huge potential but has been a disappointment so far.</p>

<p>Finally, as some of the large boomer segment ages, there are lots of little things that could be done to make products easier to use. This doesn&rsquo;t mean &ldquo;products for old people,&rdquo; but minor features and UI elements like bigger buttons, larger fonts, better guidance out of the box and more hand-holding. Thinking about boomers will certainly be important in the burgeoning IoT segments if companies want to sell connected home and connected car products or services to anyone over the age of 50.</p>
<hr class="wp-block-separator" />
<p><em>A leading wireless industry analyst and consultant,&nbsp;</em><a href="http://www.m-ecosystem.com/a_manage.html"><em>Mark Lowenstein</em></a><em>&nbsp;is the managing director of&nbsp;</em><a href="http://www.m-ecosystem.com/index.shtml"><em>Mobile Ecosystem</em></a><em>. Most recently, Lowenstein was a member of the senior leadership team at Verizon Wireless, where as vice president of strategy he led the company&rsquo;s efforts in product and business planning, market segmentation, national pricing and customer intelligence for both consumer and enterprise markets. Reach him&nbsp;</em><a href="https://twitter.com/marklowenstein"><em>@marklowenstein</em></a>.</p>

<p><small><em>This article originally appeared on Recode.net.</em></small></p>
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					</entry>
			<entry>
			
			<author>
				<name>Mark Lowenstein</name>
			</author>
			
			<title type="html"><![CDATA[My love-hate relationship with Medium]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2016/8/8/12397664/medium-internet-publishing-love-hate-pros-cons-great-runs" />
			<id>https://www.vox.com/2016/8/8/12397664/medium-internet-publishing-love-hate-pros-cons-great-runs</id>
			<updated>2016-08-08T10:00:16-04:00</updated>
			<published>2016-08-08T10:00:05-04:00</published>
			<category scheme="https://www.vox.com" term="Business &amp; Finance" /><category scheme="https://www.vox.com" term="Media" /><category scheme="https://www.vox.com" term="Money" /><category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[A version of this essay was originally published at Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. Clarification: In this opinion piece, reposted on Recode on Monday, Mark Lowenstein asserts that &#8220;as an author on Medium, there is presently no way to make any money from content.&#8221; A Medium [&#8230;]]]></summary>
			
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<img alt="" data-caption="The Stanford Dish Run is one of many scenic routes detained on Mark Lowenstein’s Great Runs site on Medium. | Lam L. / Yelp" data-portal-copyright="Lam L. / Yelp" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/6902387/stanforddish.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
	<figcaption>
	The Stanford Dish Run is one of many scenic routes detained on Mark Lowenstein’s Great Runs site on Medium. | Lam L. / Yelp	</figcaption>
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<p><em>A version of this essay was originally published at </em><a href="https://techpinions.com/my-love-hate-relationship-with-medium/46744"><em>Tech.pinions</em></a><em>, a website dedicated to informed opinions, insight and perspective on the tech industry.</em></p>
<hr class="wp-block-separator" /><p><em><span><font color="#000000"><strong>Clarification:</strong> In this opinion piece, reposted on <strong>Recode</strong> on Monday, Mark Lowenstein asserts that &#8220;</font></span><font color="#000000"><font>as an author on Medium, there is presently no way to make any money from content.&#8221; A Medium spokeswoman responded and disagreed, saying, &#8220;f</font><span>or individual creators, </span><a href="https://medium.com/the-story/introducing-the-creative-exchange-6373744e1ff4#.k3zx7ocn6" target="_blank" rel="noopener"><span>we recently launched our beta creative exchange</span></a><span>, which enables writers and brands to work together to create great content &mdash; and make money. It is currently in closed beta but individuals wishing to participate in the future can </span><a href="https://docs.google.com/forms/d/e/1FAIpQLSfKSoHDte_M2MCUejQLEKFQgSvKkDhArLOCsEXNccPlKDykJg/viewform" target="_blank" rel="noopener"><span>sign up here</span></a><span>. Creators are also free to request micro-payments and secure independent sponsorships should they choose, which several have done.&#8221;</span></font></em></p><div><span><em><font color="#000000"><span>In the essay, Lowenstein also wrote that </span><span>Medium </span><span>&#8216;is not a CMS at all,</span><span>&#8220;</span><span> to which Medium replied, &#8220;</span><span>It appears he is unhappy with our CMS capabilities for individuals, but Medium is in fact a content management system.&#8221;</span></font></em></span></div><hr class="wp-block-separator" />
<p>By day, I am a wireless industry analyst and consultant. By night and on weekends, besides being an exercise and outdoors enthusiast, I write running guides. A few years ago, I self-published three books on running in the Boston area. In late 2015, I started a new project called <a href="https://medium.com/great-runs">Great Runs</a>, which is a guide to the best places to go running in the world&rsquo;s major cities and destinations. It&rsquo;s geared toward travelers who run and runners who travel. This time, I decided to develop the content online, but I wanted more than a traditional blogging platform. A colleague recommended <a href="https://medium.com/">Medium</a>, the online publishing platform started in 2013 by Twitter co-founder Evan Williams.</p>

<p>This has been a love-hate relationship from the get-go. By turns liberating and also maddening. I decided to focus a column on Medium because of its potential as a next-generation instrument for writers and readers: Ease of use, democratization and social journalism. But Medium also embodies a lot of what&rsquo;s wrong with the web.</p>
<p><q class="right">By turns liberating and maddening, Medium has potential as a next-generation instrument for writers and readers. But it also embodies a lot of what&rsquo;s wrong with the web.</q></p>
<p>So here&rsquo;s what&rsquo;s fantastic. Medium is essentially a Version 2.0 blogging platform, allowing anyone from amateurs to professionals to corporations to post a story. Within five minutes, I was signed up and writing. The site is easy to use and visually elegant. Medium has kept things very simple, with limited formatting options. It&rsquo;s easy to insert images, and they align and look beautiful. Content is auto-saved nearly constantly. I&rsquo;ve hired some freelancers to develop content, and it&rsquo;s easy to add them to Medium and edit their work. Write a piece, press &#8220;publish&#8221; and ba-bang, it&rsquo;s out there for everyone to see. Social media sharing tools are well-integrated.</p>

<p>Authors are also interested in community, so the main Medium site has a list of tabs including Editor&rsquo;s Picks, topics of the day and &#8220;For You,&#8221; which seems to choose articles based primarily on folks I follow on Twitter, LinkedIn contacts and perhaps some relationship to tags in my stories (running, fitness, travel, etc.).</p>

<p>So, in many ways, Medium has been great. I&rsquo;ve got more than 50 city guides up on the platform, and the responsive Great Runs &#8220;site&#8221; looks great on PCs, tablets and phones. I didn&rsquo;t have to get a publisher or hire a web/WordPress/app developer.</p>

<p>And now for the downside. First beef: Discovery. Despite some pretty good content and a well-defined target market, getting my stuff discovered on Medium is hard. Really hard. The whole idea of a blog or &#8220;social journalism,&#8221; as I think Ev calls it, is to build an audience. Yes, your Medium content is easily shared with your Twitter followers or your Facebook friends. So it&rsquo;s great for Luluemon, which already has a huge social media presence. It now has more than 10,000 &#8220;followers&#8221; on Medium, and tons of folks recommending its content. For brands, established authors, and the companies who are seemingly flocking to Medium, it&rsquo;s great. Because they already have an audience.</p>

<p>Medium offers very little in the way of guidance or tutorials to help one get discovered. There is nobody one can talk to, unless you&rsquo;re an established brand or company who wants Medium to host your content. I&rsquo;d bet many writers would be willing to pay a modest fee, or sign up for a premium membership with Medium, for some help building an audience/following and getting their content discovered.</p>

<p>My second major beef is monetization. As a side note, I am curious how Medium itself plans to make money. But as an author on Medium, there is presently no way to make any money from content. Blog sites, WordPress sites and so on all have some opportunity to run ads, host sponsors or sell content. But on Medium, nothing. Not even the ability to direct one&rsquo;s Medium audience to a site where content could potentially be monetized in some way.</p>
<p><q class="left">There needs to be some delineation between the individual who wants to just post the occasional story on Medium and the individual/brand who want to use Medium for at least semi-professional or business purposes.</q></p>
<p>I&rsquo;d even welcome some communication from Medium, a roadmap of sorts, indicating, like so many other internet-based businesses, that it is &#8220;building its audience,&#8221; with plans to monetize that audience in the future. Admittedly, not every writer wants to monetize their content on Medium &mdash; some just want an outlet to easily post content or want additional exposure for their brand. But I can&rsquo;t see how this is sustainable long-term for Medium itself as a business or for &#8220;amateur&#8221; authors.</p>

<p>Third, Medium is awful as a content-management system. In fact, it&rsquo;s not a CMS at all. There are practically no tools or options for organizing your content. Suppose you have 25 stories on your Medium page. There&rsquo;s no way to list them alphabetically, by date or in any of the ways one thinks about organizing content. For those visiting your Medium page, it&rsquo;s just one long scroll of stories, listed in seemingly random fashion. Medium did recently introduce tabs, for homepage navigation, but there&rsquo;s no way to organize content within a tab. Maddening.</p>

<p>Fourth, Medium&rsquo;s lack of help and support options is frustrating. I realize that it is a startup (albeit well-funded), this is the web, and this is the way of Google, Facebook, LinkedIn, WordPress and the like. One can send Medium an email with a question or a problem, but one senses that its customer support operation is a boiler room staffed with folks who mainly deal with FAQs and technical issues. Really, there&rsquo;s no ability to speak with a professional who can help you make Medium an effective platform or, for that matter, how you can help make Medium more effective as well. &#8203;</p>

<p>Given all these shortcomings and the lack of any real knowledge or roadmap on where Medium is going, I&rsquo;m starting to give up on Medium. I&rsquo;ve hired a WordPress developer, and I&rsquo;m starting to migrate content to that site. I&rsquo;m feeling very 2005.</p>

<p>In the end, some of Medium&rsquo;s greatest benefits are also its biggest liabilities. Anyone can write on Medium. Which means <em>anyone</em> can write on Medium. There needs to be some delineation between the individual who wants to just post the occasional story on Medium and the individual/brand who want to use Medium for at least semi-professional or business purposes.</p>
<hr class="wp-block-separator" />
<p><em>A leading wireless industry analyst and consultant, </em><a href="http://www.m-ecosystem.com/a_manage.html"><em>Mark Lowenstein</em></a><em> is the managing director of </em><a href="http://www.m-ecosystem.com/index.shtml"><em>Mobile Ecosystem</em></a><em>. Most recently, Lowenstein was a member of the senior leadership team at Verizon Wireless, where as vice president of strategy he led the company&rsquo;s efforts in product and business planning, market segmentation, national pricing and customer intelligence for both consumer and enterprise markets. Reach him </em><a href="https://twitter.com/marklowenstein"><em>@marklowenstein</em></a>.</p>

<p><small><em>This article originally appeared on Recode.net.</em></small></p>
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			<entry>
			
			<author>
				<name>Mark Lowenstein</name>
			</author>
			
			<title type="html"><![CDATA[Here comes 5G — but first, a reality check]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2016/7/25/12266072/5g-wireless-broadband-spectrum-reality-check-fcc-internet-of-things" />
			<id>https://www.vox.com/2016/7/25/12266072/5g-wireless-broadband-spectrum-reality-check-fcc-internet-of-things</id>
			<updated>2016-07-25T10:00:08-04:00</updated>
			<published>2016-07-25T10:00:04-04:00</published>
			<category scheme="https://www.vox.com" term="Emerging Tech" /><category scheme="https://www.vox.com" term="Innovation" /><category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[A version of this essay was originally published at Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. To use an oft-cited term from our election season, last week was huge &#8230; YUGE! &#8230; for 5G in the United States. Two important things happened: First, the FCC announced its &#8220;Spectrum [&#8230;]]]></summary>
			
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<img alt="" data-caption="FCC Chairman Tom Wheeler spoke about 5G “Spectrum Frontiers” at the National Press Club on July 16, 2016. | YouTube" data-portal-copyright="YouTube" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/6835055/Tom%2520Wheeler%2520FCC%2520Spectrum.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
	<figcaption>
	FCC Chairman Tom Wheeler spoke about 5G “Spectrum Frontiers” at the National Press Club on July 16, 2016. | YouTube	</figcaption>
</figure>
<p><em>A version of this essay was originally published at </em><a href="https://techpinions.com/5g-reality-check/46618"><em>Tech.pinions</em></a><em>, a website dedicated to informed opinions, insight and perspective on the tech industry.</em></p>
<hr class="wp-block-separator" />
<p>To use an oft-cited term from our election season, last week was huge &#8230; <em>YUGE!</em> &#8230; for 5G in the United States. Two important things happened: First, the FCC announced its &#8220;<a href="http://www.recode.net/2016/7/13/12108888/here-comes-5g-fcc-spectrum-frontiers-order-broadband-wireless">Spectrum Frontiers</a>&#8221; plan to make 3.85 GHz of licensed and 7 GHz of unlicensed spectrum available for 5G in the 28, 37 and 39 GHz millimeter wave bands. There&rsquo;s a provision for even more spectrum to be released down the line.</p>
<div id="8cXgAI"><div><div><iframe src="https://www.youtube.com/embed/biRUitIEE4Y?wmode=transparent&amp;rel=0&amp;autohide=1&amp;showinfo=0&amp;enablejsapi=1" frameborder="0" allowfullscreen="true"></iframe></div></div></div>
<p>A day later, and in conjunction with the FCC&rsquo;s announcement, the White House announced the <a href="https://www.whitehouse.gov/the-press-office/2016/07/15/fact-sheet-administration-announces-advanced-wireless-research?">Advanced Wireless Research Initiative</a>, a plan to spend up to $400 million over the next seven years to research and develop next-generation wireless technologies.</p>

<p>I guess there has been a truce since President Obama strong-armed FCC Commissioner Tom Wheeler into network neutrality two years ago.</p>
<p><q class="right">With the 5G-related announcements last week, the U.S. is again poised to be a leader in the development and deployment of next-generation wireless technology.</q></p>
<p>With lots of negativity in the air during this political season, here&rsquo;s an opportunity to feel positive about something. Although the U.S. falls into the middle of the pack on broadband, it has been a leader in wireless &mdash; it&rsquo;s the only country with four national LTE networks, and in the upper quartile on many other mobile-related metrics, such as usage, average speeds, level of competition and so on. Much of the innovation in wireless comes from U.S.-based companies and venture capital, from chips to phone operating systems and apps, and many network-related elements and technologies. With the 5G-related announcements last week, the U.S. is again poised to be a leader in the development and deployment of next-generation wireless technology.</p>

<p>Importantly, the FCC has put a stake in the ground by making the real estate available for 5G. There&rsquo;s still much to be ironed out in terms of how that spectrum will actually be allocated and auctioned, and its availability for widespread commercial use is still several years away. For now, the idea of using millimeter wave spectrum amounts to a giant, NASA-like R&amp;D project, requiring still-to-be-developed advances in smart antennas, beam-forming capabilities and other areas.</p>

<p>So, what might 5G look like? First, it will be very, very different from the evolution to the previous &#8220;Gs&#8221; in wireless. 2G was the move from analog to digital, 3G showed us that cellular networks could be used for data in addition to voice and text and 4G signaled that wireless networks could get into the neighborhood of broadband, albeit at fundamentally different economics.</p>

<p>5G is going to be different. It is not &#8220;Citius, Altius, Fortius,&#8221; as in the 2G-3G-4G evolution. First, 5G is going to represent a mix of licensed and unlicensed spectrum, and some of that spectrum is going to be shared. The FCC has been on a mission to foster the development of spectrum-sharing technologies, going back to the National Broadband Plan and TV White Spaces, and more recently with the 3.5 GHz ruling (see <a href="https://techpinions.com/3-5-ghz-spectrum-an-opportunity-for-the-u-s-to-lead-in-wireless-innovation/46514">my July 8 Techpinions piece</a> on 3.5GHz). Having unlicensed as part of the Spectrum Frontiers proposal continues us down the path of the narrowing delta between Wi-Fi and cellular networks, and provides for many configurations of IoT devices to be connected to the networks and a new group of service providers in addition to the current Big Four cellular incumbents.</p>

<p>Second, 5G is going to look more like Super Wi-Fi than a traditional mobile cellular network. At these high-spectrum bands, a vast density of small cells will be required &mdash; somewhere around one small cell per 12 homes in relatively dense areas, according to an excellent recent report from the folks at New Street Research. From the standpoint of how we currently use cellular, this means 4G LTE will probably still be the foundation network, especially for mobility, with &#8220;pockets&#8221; of 5G in cities or for fixed/pedestrian-centric type use. Early 5G, or &#8220;pre-5G,&#8221; networks will largely be for fixed wireless use. 5G has the potential to deliver vastly faster speeds and dramatically lower latency, exceeding today&rsquo;s fixed broadband networks in some instances. But 5G, and this type of performance, will not be ubiquitous and mobility-centric in the way 4G is today.</p>
<p><q class="left">The economics of 5G will have to be fundamentally different.</q></p>
<p>Third &mdash; and this is an area where we still don&rsquo;t have a lot of insight &mdash; is that the economics of 5G will have to be fundamentally different. There&rsquo;s been a lot of focus on 5G&rsquo;s potential for gigabyte speeds and 1 millisecond latency. But today&rsquo;s 4G networks still cost the carriers about $1 to deliver a gigabyte of data. So the augmented reality or 4K video discussion stops right there unless we get orders of magnitude improvements in wireless economics. Given that vast numbers of small cells will be required for 5G, we will need to harness advances in network virtualization, cloud RAN and a &#8220;network as a service&#8221; framework in order to improve on the costs.</p>

<p>Finally, 5G will be heavily focused on IoT. It is interesting that the <a href="http://www.recode.net/2016/7/17/12210564/softbank-arm-holdings-deal">SoftBank acquisition of ARM</a> occurred within days of the 5G news in the U.S. Much of the justification of the lofty acquisition price was a bet on the future of IoT. While many believe in the broad promise and potential of IoT, the market itself is nascent, and nobody (no matter how many analyst reports you read) has a really good idea yet of which IoT segments will take off.</p>

<p>What is most interesting is that the public sector is taking a far more active role in the evolution of wireless than it historically has. Dare I say &#8220;industrial policy&#8221;? The FCC has committed to making the &#8220;real estate&#8221; available for 5G. The technology for commercial wireless at high-spectrum bands is within our sights, but there are years of development work to do. The framework for public-private and intra/inter-industry investment and cooperation is there. In a tumultuous summer geopolitically, and an angst-ridden season politically, this is something to be excited about.</p>
<hr class="wp-block-separator" />
<p><em>A leading wireless industry analyst and consultant, </em><a href="http://www.m-ecosystem.com/a_manage.html"><em>Mark Lowenstein</em></a><em> is the managing director of </em><a href="http://www.m-ecosystem.com/index.shtml"><em>Mobile Ecosystem</em></a><em>. Most recently, Lowenstein was a member of the senior leadership team at Verizon Wireless, where as vice president of strategy he led the company&rsquo;s efforts in product and business planning, market segmentation, national pricing and customer intelligence for both consumer and enterprise markets. Reach him </em><a href="https://twitter.com/marklowenstein"><em>@marklowenstein</em></a>.</p>

<p><small><em>This article originally appeared on Recode.net.</em></small></p>
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			<entry>
			
			<author>
				<name>Mark Lowenstein</name>
			</author>
			
			<title type="html"><![CDATA[Net neutrality: Wireless should be looked at through a different lens]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2016/6/27/12026426/net-neutrality-wireless-regulation-policy-tmobile-bingeon" />
			<id>https://www.vox.com/2016/6/27/12026426/net-neutrality-wireless-regulation-policy-tmobile-bingeon</id>
			<updated>2016-06-27T08:00:09-04:00</updated>
			<published>2016-06-27T08:00:03-04:00</published>
			<category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[A version of this essay was originally published at Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. With the U.S. Federal Appeals Court ruling earlier this month, it looks like net neutrality is here to stay, at least for now. Much ink has been spilled on both sides of [&#8230;]]]></summary>
			
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<img alt="" data-caption="T-Mobile’s BingeOn service — and the general practice of “zero rating” — is the poster child for how the wireless industry might get its hand slapped by the net neutrality crowd. | T-Mobile" data-portal-copyright="T-Mobile" data-has-syndication-rights="1" src="https://platform.vox.com/wp-content/uploads/sites/2/chorus/uploads/chorus_asset/file/6704385/binge%2520on%2520john%2520legere.jpg?quality=90&#038;strip=all&#038;crop=0,0,100,100" />
	<figcaption>
	T-Mobile’s BingeOn service — and the general practice of “zero rating” — is the poster child for how the wireless industry might get its hand slapped by the net neutrality crowd. | T-Mobile	</figcaption>
</figure>
<p><em>A version of this essay was originally published at </em><a href="https://techpinions.com/network-neutrality-wireless-should-le-looked-at-through-a-different-lens/46400"><em>Tech.pinions</em></a><em>, a website dedicated to informed opinions, insight and perspective on the tech industry.</em></p>
<hr class="wp-block-separator" />
<p>With the <a href="http://www.recode.net/2016/6/14/11932950/fcc-net-neutrality-rules-upheld-appeals">U.S. Federal Appeals Court ruling</a> earlier this month, it looks like net neutrality is here to stay, at least for now. Much ink has been spilled on both sides of this debate, but I&rsquo;d like to weigh in on the wireless angle.</p>

<p>Part of what was affirmed in the ruling is that wireless broadband fits under the same rules as fixed broadband, and wireless users &#8220;don&rsquo;t see the difference.&#8221; In fact, the practice of &#8220;zero rating&#8221; is coming under fire, and might end up being the first test case of the FCC applying NN rules to wireless. This tells me that, as NN heads toward even more appeals and potentially to the Supreme Court, we need to urge that wireless be looked at through a different lens.</p>

<p>What has changed since the NN discussions started in earnest in 2009 is that wireless network performance is broadband-esque. A good LTE connection with all cylinders firing &mdash; wide channel, carrier aggregation, advanced MIMO &mdash; offers an experience comparable to middle-of-the-road fixed broadband service. But the economics are fundamentally different.</p>
<p><q class="right">If wireless got anywhere near average broadband usage patterns that are now approaching 100GB per month, every major operator&rsquo;s wireless network would fall and not be able to get up.</q></p>
<p>Even though wireless data prices have dropped by 40 percent to 50 percent over the past several years, the average price paid by consumers still averages in the $8-per-gigabyte range (it&rsquo;s $3 to $4 per GB at the low end), which is 10 to 20 times that of broadband (where usage caps apply). It still costs a wireless operator in the $1-per-GB range to deliver data to a consumer. Put another way, if wireless got anywhere near average broadband usage patterns that are now approaching 100GB per month, every major operator&rsquo;s wireless network would fall and not be able to get up.</p>

<p>Now, I realize that network neutrality is more aimed at preventing bad behavior between corporate internet actors. The poster-child example is the possibility that Comcast would provide differentiated access or pricing to Netflix, or speed up its own apps or content. There&rsquo;s not much evidence of this practice and, in fact, services such as Netflix, HBO Go and even &#8220;cord-cutting&#8221; are incenting users to buy higher-end broadband plans; 4k and Ultra HD will push that still further.</p>

<p>Despite Netflix comprising some 40 percent of internet traffic at peak times, the cable industry&rsquo;s broadband business has never been better. In fact, it&rsquo;s looking much more attractive, long-term, than its pay-TV business. And if the FCC really wanted competition in broadband, it should have required broadband firms such as the cable companies to open up their networks when it wrote the 1996 Telecom Act (a prevalent practice in many European countries, which have far more robust broadband competition and lower prices).</p>
<p><q class="left">Want to watch a Netflix movie in 4K on your tablet? It might cost more.</q></p>
<p>So now we get to the poster child for how the wireless industry might get its hand slapped by the NN crowd: <a href="http://www.theverge.com/2016/5/17/11691228/t-mobile-nbc-univision-spotify-binge-on">T-Mobile&rsquo;s Binge On service</a>, and the general practice of &#8220;zero rating.&#8221; Binge On basically zero-rates video from certain video streaming providers, such as YouTube, Netflix and HBO, which means that using these services does not count against a customer&rsquo;s usage in their data-bucket plan. Video in Binge On is slowed down to 480p, using a special adaptive bit-rate coding technique that also reduces consumption on T-Mobile&rsquo;s network. The quality difference is noticeable, but still tolerable. T-Mobile does provide users with the option to turn video back up to full throttle, in which case it&rsquo;s counted against data usage per normal. This is viewed as a win-win for both the consumer and for T-Mobile: Binge On customers are spending more time watching video on T-Mobile&rsquo;s network in a way that&rsquo;s less consumptive of TMO&rsquo;s network resources.</p>

<p>With the incredible growth of video consumption on mobile networks, expect more of these situational schemes. I could easily see wireless customers being charged extra for &#8220;premium data services&#8221; in markets where advanced techniques are used to provide faster speeds or a capacity boost. Want to watch a Netflix movie in 4K on your tablet? It might cost more. An operator might even charge a content provider differentiated pricing. A strict interpretation of NN rules would say this is a violation of equal access principles &mdash; the creation of &#8220;fast&#8221; and &#8220;slow&#8221; lanes. But how is this any different from how iTunes has historically charged more to download an HD version of a movie compared to a standard version?</p>

<p>Another example: What if live video services such as Facebook Live are really successful and end up choking wireless networks? One option is for wireless operators to say, &#8220;all right, you can only do it over Wi-Fi,&#8221; which is what AT&amp;T did initially with FaceTime over iPhones. They could raise data prices or charge a premium for these types of services. They could try to pass on some of these costs to Facebook, or work out some cost-sharing scheme. The bottom line is that wireless operators&#8217; execs are scared $#&iexcl;&dagger;less about the impact of video on their networks. Binge On is T-Mobile&rsquo;s technique. Higher data pricing is AT&amp;T and Verizon&rsquo;s technique, for now.</p>
<p><q class="right">I&rsquo;d rather see a constructive conversation of how we handle the incredible traffic growth in wireless.</q></p>
<p>The economics don&rsquo;t change markedly with advances in LTE, which is why operators are excited about services such as LTE Unlicensed and the FCC&rsquo;s recent ruling to open up the 150 MHz of spectrum in the 3.5GHz band using a unique and innovative spectrum-sharing and prioritization scheme. 5G might offer significantly faster speeds and low latency &mdash; but it will be very expensive to build. A recently published, well-researched report by New Street Research says that, due to the low propagation characteristics of the 5GHz-and-higher spectrum bands being considered for 5G, it will take one million small cells to reach 10 percent of U.S. homes in relatively dense areas with 5G. Yikes.</p>

<p>I think FCC Chairman Tom Wheeler, who understands wireless economics as well as anyone, realizes that wireless is indeed different. He has basically looked the other way at Binge On and other zero-rating schemes so far. But in the several years since NN became a more serious possibility, regulators have edged closer to treating wireless as part of the NN equation. This is ironic, because we&rsquo;ve seen a larger-step improvement in average broadband speeds than in wireless speeds during this period, but built for a comparatively lower cost. I&rsquo;d rather see a constructive conversation of how we handle this incredible traffic growth in wireless than see an onerous set of antiquated rules apply to an industry where services such as Periscope and Facebook Live Video didn&rsquo;t even exist three years ago.</p>

<p>If network neutrality heads to further appeals, as appears likely, I believe the idea of treating wireless differently should be rekindled.</p>
<hr class="wp-block-separator" />
<p><em>A leading wireless industry analyst and consultant, </em><a href="http://www.m-ecosystem.com/a_manage.html"><em>Mark Lowenstein</em></a><em> is the managing director of </em><a href="http://www.m-ecosystem.com/index.shtml"><em>Mobile Ecosystem</em></a><em>. Most recently, Lowenstein was a member of the senior leadership team at Verizon Wireless, where as vice president of strategy he led the company&rsquo;s efforts in product and business planning, market segmentation, national pricing and customer intelligence for both consumer and enterprise markets. Reach him </em><a href="https://twitter.com/marklowenstein"><em>@marklowenstein</em></a>.</p>

<p><small><em>This article originally appeared on Recode.net.</em></small></p>
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			<entry>
			
			<author>
				<name>Mark Lowenstein</name>
			</author>
			
			<title type="html"><![CDATA[Time for Google to have consumer-facing customer service]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2016/5/30/11800532/google-consumer-facing-customer-service" />
			<id>https://www.vox.com/2016/5/30/11800532/google-consumer-facing-customer-service</id>
			<updated>2016-05-30T08:00:08-04:00</updated>
			<published>2016-05-30T08:00:02-04:00</published>
			<category scheme="https://www.vox.com" term="Big Tech" /><category scheme="https://www.vox.com" term="Google" /><category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[A version of this essay was originally published at Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. One of the themes coming out of the recent Google I/O conference was that Google plans to make a more aggressive push into the consumer hardware business. The company announced the Home [&#8230;]]]></summary>
			
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<p><em>A version of this essay was originally published at </em><a href="https://techpinions.com/time-for-google-to-have-consumer-facing-customer-service/45885"><em>Tech.pinions</em></a><em>, a website dedicated to informed opinions, insight and perspective on the tech industry.</em></p>
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<p><br>One of the themes coming out of the recent <a href="http://www.recode.net/2016/5/18/11703436/google-io-2016-news">Google I/O conference</a> was that Google plans to make a more aggressive push into the consumer hardware business. The company announced the Home product, an AI-oriented service to compete with Amazon Echo; a VR headset; and a new smartphone division that will build and ship its modular Ara phones. Former Motorola CEO Rick Osterloh will lead the new hardware division.</p>

<p>In a <strong>Recode</strong> post last week, Mark Bergen argued that one of the <a href="http://www.recode.net/2016/5/21/11729548/google-io-questions-hardware-messaging-ads">key unanswered questions</a> coming out of I/O is how these exciting new products are going to be distributed. Getting products such as Nexus and Chromecast into consumers&rsquo; hands is something Google has &#8220;never done well,&#8221; Bergen wrote, further suggesting that if Google wants to more directly compete with Apple, the company will also need to think about its retail strategy.</p>
<p><q class="right">It&#8217;s nearly impossible to contact Google for help. No direct email. No phone support. Not even chat. You&#8217;re basically on your own.</q></p>
<p><br>I agree with Bergen&rsquo;s points, and would like to take his argument a step further. If Google wants to play more seriously in the consumer realm, the company needs a better consumer-facing customer service infrastructure. If you are a consumer of Google products or services such as Gmail, Maps, or Office-like products such as Docs or Sheets, it is nearly impossible to contact Google for help. No direct email. No phone support. Not even chat. You are basically on your own (there are some exceptions, such as the Google Play Store and Nest). Basically, you are left to search help forums, bulletin boards, and answers to FAQs Google has posted on its site.</p>

<p>Now, I know this is sort of the way of the web. It&rsquo;s not easy to contact a human being at Mint, Uber, LinkedIn or Facebook, either. However, if consumer hardware is a big part of Google&rsquo;s future, and it wants to compete more directly with the likes of Apple and Amazon, the company needs to think seriously about how it will provide help and support to its customers.</p>

<p>The customer segment for Android devices, for example, has always tilted toward the younger, geekier, do-it-yourself crowd. By contrast, Apple&rsquo;s year of free phone support, Genius Bar and Apple Care are significant market differentiators, which many consumers cite in justifying the &#8220;Apple Premium.&#8221;</p>

<p>Amazon customers also cite customer service as one of the company&rsquo;s hallmarks. All the major service providers, and most consumer tech hardware manufacturers, provide some level of phone support, plus other direct contact options such as email and chat. I&rsquo;m not saying it&rsquo;s always good, and many companies make you jump through all sorts of hoops before you can get direct support, but at least it&rsquo;s there. For the companies who do a good job of it, it&rsquo;s a market differentiator.</p>

<p>As a side note, if you are an enterprise customer, Google provides excellent product and tech support, via phone and other channels &mdash; even for small businesses, where the minimum ante is about $100 per year.</p>
<p><q class="left">By contrast, Apple&rsquo;s year of free phone support, Genius Bar and Apple Care are significant market differentiators, which many consumers cite in justifying the &#8220;Apple Premium.&#8221;</q></p>
<p><br>Why is there a greater imperative for Google to consider direct consumer support, since the company has certainly done fine up till now without it? There are three reasons, in my view. First, Google is making a bigger push into the consumer hardware segment, so it needs to start thinking differently about the consumer experience, including distribution and support.</p>

<p>Second, Google has focused on making its myriad services work more harmoniously in an integrated fashion. It&rsquo;s a big focus of Google Now, forthcoming AI and intelligent assistant related products, and some of its current and announced physical products. I suspect that many users &#8220;underutilize&#8221; the rich features and capabilities of Google products and services because there is so little in the way of initial hand-holding and ongoing support.</p>

<p>And third, if Google is going to be serious about the consumer business, it needs to broaden its base beyond the younger, more tech-savvy crowd, who are a little more accustomed to being &#8220;on their own&#8221; in the digital world. As an illustration, Android&rsquo;s share in the U.S. among those over the age of 30 under-indexes its share among younger users and it&rsquo;s not just about price.</p>

<p>The breadth of products and services Google offers and has in the pipeline is impressive. Though monetization will continue to be heavily dependent on search and advertising, Google is clearly delving deeper into the consumer realm.</p>

<p>But even though Google is a huge part of consumers&rsquo; daily lives, consumers don&rsquo;t have much of a &#8220;relationship&#8221; with Google. Given some previous missteps in the consumer hardware business, the company needs to rethink distribution and customer support if it hopes to become an important consumer brand on the scale of an Apple or Amazon.</p>

<p>Intelligent/digital/AI assistants are great, but consumers occasionally need an analog assistant.</p>
<hr class="wp-block-separator" />
<p><br><em>A leading wireless industry analyst and consultant, </em><a href="http://www.m-ecosystem.com/a_manage.html"><em>Mark Lowenstein</em></a><em> is the managing director of </em><a href="http://www.m-ecosystem.com/index.shtml"><em>Mobile Ecosystem</em></a><em>. Most recently, Lowenstein was a member of the senior leadership team at Verizon Wireless, where as vice president of strategy he led the company&rsquo;s efforts in product and business planning, market segmentation, national pricing and customer intelligence for both consumer and enterprise markets. Reach him </em><a href="https://twitter.com/marklowenstein"><em>@marklowenstein</em></a>.</p>
<hr class="wp-block-separator" /><div class="video-container"><iframe src="https://volume.vox-cdn.com/embed/dcaf54da6?player_type=youtube&#038;loop=1&#038;placement=article&#038;tracking=article:rss" allowfullscreen frameborder="0" allow=""></iframe></div>
<p><small><em>This article originally appeared on Recode.net.</em></small></p>
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			<entry>
			
			<author>
				<name>Mark Lowenstein</name>
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			<title type="html"><![CDATA[Is the Term &#8216;Mobile First&#8217; Becoming Outmoded?]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2016/3/21/11587150/is-the-term-mobile-first-becoming-outmoded" />
			<id>https://www.vox.com/2016/3/21/11587150/is-the-term-mobile-first-becoming-outmoded</id>
			<updated>2019-03-06T05:16:17-05:00</updated>
			<published>2016-03-21T12:53:46-04:00</published>
			<category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[A version of this essay was originally published at Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. Over the past few years, &#8220;mobile first&#8221; has been the rage. Attach &#8220;mobile first&#8221; to a VC pitch and the valuations multiply, the way &#8220;dot-com,&#8221; &#8220;slo-mo,&#8221; &#8220;cloud-based&#8221; and &#8220;big data&#8221; did in [&#8230;]]]></summary>
			
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<p><em>A version of this essay was originally published at </em><a href="https://techpinions.com/is-the-term-mobile-first-becoming-outmoded/44269"><em>Tech.pinions</em></a><em>, a website dedicated to informed opinions, insight and perspective on the tech industry.</em></p>
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<p>Over the past few years, &ldquo;mobile first&rdquo; has been the rage. Attach &ldquo;mobile first&rdquo; to a VC pitch and the valuations multiply, the way &ldquo;dot-com,&rdquo; &ldquo;slo-mo,&rdquo; &ldquo;cloud-based&rdquo; and &ldquo;big data&rdquo; did in their heydays. But while designing for mobile remains a key part of any development strategy, I think the concept of &ldquo;mobile first&rdquo; and &ldquo;mobile only&rdquo; are becoming outmoded and will come to apply only to specialized situations and apps.</p>

<p>The idea of mobile first is to design an online experience for the mobile Web before designing it for the desktop Web. In many cases, it has come to mean something more radical, such as designing almost exclusively for a mobile device or being &ldquo;mobile-centric,&rdquo; which means development efforts have been prioritized for mobile. The reason, of course, has been the tremendous growth in the usage of mobile at the expense of time spent on PCs and other screens such as TVs. But while mobile data consumption continues to rise exponentially, mainly because of video and rich media, the shift in consumption (or cannibalization) has started to level off.</p>
<blockquote class="red right"><p>I think the focus will be less on delivering a &ldquo;mobile first&rdquo; experience and more on optimizing for a multiscreen experience, or the &ldquo;screen of the moment.&rdquo;</p></blockquote>
<p>Why is this? Well, it looks like the evolution to the Steve Jobs&rsquo;s &ldquo;post-PC&rdquo; era is taking a bit of a pause or is perhaps weaving in a bit of a different direction than he anticipated. While sales of laptops and PCs are not exactly a growth market, the market isn&rsquo;t dying, either.</p>

<p>Instead, we are seeing a shift toward thinner client devices, with apps and content in the cloud. Look at the success, for example, that Chromebooks have had in certain market segments, such as K-12 education. We are also seeing an evolution of the tablet market, with some successful products, such as the Surface, making progress in combining the best of both worlds. Tablets are fantastic content/media consumption devices, and are great for certain occupations such as real estate or pharmaceutical sales. But, for the vast majority of professionals, the PC reigns and the smartphone/tablet is ancillary.</p>

<p>Another factor has been the steady growth and improvement in the quality of Web apps and responsive design, where content adapts to the screen of the moment. This seems to have killed the native-app-versus-HTML5 debate, at least as far as this being a zero-sum game is concerned. It appears to me these will all coexist for the next couple of years, as the locus of innovation is less on hardware than on software and user experience evolution.</p>

<p>So what does this mean? I think the focus will be less on delivering a &ldquo;mobile first&rdquo; experience and more on optimizing for a multiscreen experience, or the &ldquo;screen of the moment.&rdquo; Let&rsquo;s face it: If we were naming the smartphone today, we&rsquo;d call it a portable computer, rather than a smartphone (to someone under the age of 25, what&rsquo;s a phone, anyway?). That device has tremendous and unique value: Always with you, always on, location-enabled, and becoming more useful for more things every day. So developing for the evolving capabilities of these portable computers is critical. And there&rsquo;s likely to be a lot of action over the next few years on combining the tablet/laptop/Chromebook form factors in some way.</p>

<p>We should also pay attention to the role of the TV in all this. As content moves a la carte, cloud-based and less linear, with better search/discovery and more interactivity, the device formerly known as the &ldquo;TV that sits in your den&rdquo; might instead be the 60-inch screen that you use and easily moves around your home. Or the image that projects on a large surface.</p>

<p>The idea of &ldquo;mobile first&rdquo; is evolving to a &ldquo;multiscreen&rdquo; strategy. And I&rsquo;m sure someone will come up with a better term for it. But the action will be evolving online content and apps to adjust, on a dynamic basis, for the portable computing device and context of the moment.</p>
<hr class="wp-block-separator" />
<p><em>A leading wireless industry analyst and consultant, </em><a href="http://www.m-ecosystem.com/a_manage.html"><em>Mark Lowenstein</em></a><em> is the managing director of </em><a href="http://www.m-ecosystem.com/index.shtml"><em>Mobile Ecosystem</em></a><em>. Most recently, Lowenstein was a member of the senior leadership team at Verizon Wireless, where as vice president of strategy he led the company&rsquo;s efforts in product and business planning, market segmentation, national pricing and customer intelligence for both consumer and enterprise markets. Reach him </em><a href="https://twitter.com/marklowenstein"><em>@marklowenstein</em></a>.</p>

<p><small><em>This article originally appeared on Recode.net.</em></small></p>
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			<entry>
			
			<author>
				<name>Mark Lowenstein</name>
			</author>
			
			<title type="html"><![CDATA[Cellular and Wi-Fi Need to Get Along Better]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2015/11/6/11620428/cellular-and-wi-fi-need-to-get-along-better" />
			<id>https://www.vox.com/2015/11/6/11620428/cellular-and-wi-fi-need-to-get-along-better</id>
			<updated>2019-03-06T05:37:33-05:00</updated>
			<published>2015-11-06T11:07:44-05:00</published>
			<category scheme="https://www.vox.com" term="Apple" /><category scheme="https://www.vox.com" term="Big Tech" /><category scheme="https://www.vox.com" term="Google" /><category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[A version of this essay was originally published at Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. Comcast&#8217;s announcement on its earnings call last week that it is triggering the MVNO (mobile virtual network operator) relationship with Verizon, and plans to test a &#8220;Wi-Fi First&#8221; wireless service over the [&#8230;]]]></summary>
			
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<p><em>A version of this essay was originally published at </em><a href="https://techpinions.com/cellular-and-wi-fi-need-to-get-along-better/422783"><em>Tech.pinions</em></a><em>, a website dedicated to informed opinions, insight and perspective on the tech industry.</em></p>
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<p>Comcast&rsquo;s announcement on its earnings call last week that it is triggering the <a href="https://en.wikipedia.org/wiki/Mobile_virtual_network_operator">MVNO</a> (mobile virtual network operator) relationship with Verizon, and <a href="http://recode.net/2015/10/21/comcast-moves-closer-to-offering-cell-service-activates-deal-with-verizon/">plans to test a &ldquo;Wi-Fi First&rdquo; wireless service</a> over the next few months will once again shine a spotlight on the relationship between cellular and Wi-Fi. My view is that there are still some significant usability challenges that must be addressed before a &ldquo;Wi-First&rdquo; service, as I call it, is ready for prime time.</p>

<p>Wi-First services along the lines of what Comcast plans to offer have already been available for a few years from MVNOs such as Republic Wireless and Scratch Wireless. And Intel and FreedomPop recently announced that <a href="http://recode.net/2015/11/03/with-funding-from-intel-freedompop-set-to-launch-its-first-phone-next-year/">they will be working together on a new phone</a> for FreedomPop&rsquo;s Wi-First service. Their services, available on specific devices, are positioned as a less expensive alternative to a typical cellular plan, offering unlimited voice, text and data while on Wi-Fi, with the option of using the cellular network as a backup when Wi-Fi is not available. Google&rsquo;s <a href="http://www.theverge.com/2015/10/19/9567573/google-project-fi-instant-invites">Project Fi</a> adds a twist of choosing the &ldquo;always best connected&rdquo; scenario between Wi-Fi and two cellular networks: Sprint and T-Mobile. Cablevision has been offering its Freewheel service for about a year, but the fact there is no cellular option when outside the range of a hotspot is a major drawback.</p>

<p>So far, Wi-First services have not taken off. The services are available only on select, purpose-built devices. They have not been heavily marketed. There have been some issues with the user experience. And cellular prices have been dropping. For those looking for a bargain, prepaid services such as Cricket and Straight Talk offer plans for as little as $30 per month.</p>

<p>A Comcast MVNO, however, will up the Wi-First ante, by virtue of its size (23 million broadband subscribers, 55 million households passed, ~150 million &ldquo;POPs&rdquo;), and the fact it has deployed 10 million hotspots as part of the <a href="http://www.cablewifi.com">Cable WiFi consortium</a> that also includes Time Warner, Cox and BrightHouse. These Cable WiFi hotspots are a combination of about 9.5 million residential gateways (APs) equipped with a dual SSID (homespots) and 500,000 additional indoor and outdoor APs that Comcast and the other cable MSOs have deployed. The density of coverage in some neighborhoods is quite compelling. Comcast has marketed Xfinity WiFi as a convenient and useful broadband extension for its existing customers and as a way of saving on cellular data usage.</p>
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<p>The idea is that Comcast&rsquo;s wireless service would leverage these millions of APs, and would use Verizon&rsquo;s wireless network when not in range of a Wi-Fi hotspot. Presumably, Comcast&rsquo;s service would be less expensive than conventional wireless plans, and would be a convenient add-on for its existing subscribers, delivering Comcast potentially $30 to $40 in additional monthly ARPU for each customer that takes the service (before payments to Verizon).</p>

<p>Note also that, even if on the surface a Wi-First service might appear to be a threat to the mobile operators, they benefit from the MVNO relationship and the fact that data traffic is being offloaded from the cellular network.</p>

<p>The early Wi-First providers have done some pioneering work in developing a seamless experience between cellular and Wi-Fi. This includes the ability for cellular features such as text messaging and voice mail to be delivered when the phone is in Wi-Fi mode. The handoff of voice calls between cellular and Wi-Fi works some, but not all, of the time. And Wi-Fi voice quality can be excellent when the stars align between AP signal, device, software and so on.</p>

<p>But in my view, there are two major usability bugaboos that need to be addressed before Wi-First services are ready for the mass market. First, there continue to be issues related to how phones switch between &ldquo;Wi-Fi mode&rdquo; and &ldquo;cellular mode.&rdquo; Put simply, smartphones still often default to a Wi-Fi hotspot, even if the signal is weak or it is congested. This issue will become even more pronounced when voice is added to the equation, since voice quality really falls off a cliff when the signal is poor or the AP is congested. There also continue to be issues of having to reauthenticate to hotspots that are already known, which impacts the idea of a seamless Wi-First user experience.</p>

<p>In my use of Cable WiFi outside the home, for example, I frequently encounter inexplicable &ldquo;cannot join&rdquo; messages, or experience very slow speeds, even where it appears there&rsquo;s a good signal from the Cable WiFi AP. This also frequently happens in public locations that the phone &ldquo;remembers,&rdquo; such as at airports and coffee shops. In fact, in an increasing percentage of instances when away from the home or office, I often find myself turning off Wi-Fi, because the cellular network is more consistent, reliable and, ironically, often faster. Plus, cellular data costs less than it used to. This is a far cry from a few years ago, when customers invoked Wi-Fi wherever they could.</p>

<p>Apple has clearly recognized this issue, offering a new feature called <a href="https://support.apple.com/en-us/HT205296">Wi-Fi Assist</a>, which switches the iPhone to &ldquo;cellular&rdquo; mode when the Wi-Fi signal is weak. However well-intentioned, Apple has received some backlash because it didn&rsquo;t do a lot to inform customers of this feature, which can cause a spike in cellular data usage charges.</p>

<p>The second major issue is that Wi-First services must be available on the majority of devices users already own. Today, services from MVNOs such as Republic, Scratch and Google only work on a handful of devices customized with purpose-built software for Wi-First. If Wi-First services aren&rsquo;t available on the leading iOS and Android devices, they&rsquo;ll never have broad appeal.</p>

<p>Fortunately, there&rsquo;s progress on this issue. Wi-Fi calling is now supported in iOS, and is becoming more broadly supported by the operators, in addition to T-Mobile. Voice over Wi-Fi works pretty well, though there still continue to be issues when multiple users/devices contend for a hotspot, and with handoff to cellular when leaving an AP. The spread of <a href="https://en.wikipedia.org/wiki/VoLTE">VoLTE</a> should ease some of the handoff issues, since it&rsquo;ll all eventually be data anyway.</p>

<p>There is a lot of complexity involved in delivering a reliable, seamless and high-quality service combining cellular and Wi-Fi, which is why Google, Comcast and others have been decidedly cautious in their approach. There is no panacea, just a lot of incremental work on both the network and device sides to tune and refine the experience. The major usability issues must be addressed before a Wi-First service is ready for the mainstream mass market.</p>
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<p><em>A leading wireless industry analyst and consultant, </em><a href="http://www.m-ecosystem.com/a_manage.html"><em>Mark Lowenstein</em></a><em> is the managing director of </em><a href="http://www.m-ecosystem.com/index.shtml"><em>Mobile Ecosystem</em></a><em>. Most recently, Lowenstein was a member of the senior leadership team at Verizon Wireless, where as vice president of strategy he led the company&rsquo;s efforts in product and business planning, market segmentation, national pricing and customer intelligence for both consumer and enterprise markets. Reach him </em><a href="https://twitter.com/marklowenstein"><em>@marklowenstein</em></a>.</p>

<p><small><em>This article originally appeared on Recode.net.</em></small></p>
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			<title type="html"><![CDATA[Could Apple Be Doing More for Families?]]></title>
			<link rel="alternate" type="text/html" href="https://www.vox.com/2015/10/12/11619496/could-apple-be-doing-more-for-families" />
			<id>https://www.vox.com/2015/10/12/11619496/could-apple-be-doing-more-for-families</id>
			<updated>2019-03-06T05:42:28-05:00</updated>
			<published>2015-10-12T11:00:59-04:00</published>
			<category scheme="https://www.vox.com" term="Apple" /><category scheme="https://www.vox.com" term="Big Tech" /><category scheme="https://www.vox.com" term="Technology" />
							<summary type="html"><![CDATA[A version of this essay was originally published at Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. Nearly 60 percent of U.S. households own at least one Apple product. Many of those households own multiple Apple devices &#8212; the virtuous circle of iPhones, iPads, Macs, Apple TVs, routers and [&#8230;]]]></summary>
			
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<p><em>A version of this essay was originally published at </em><a href="https://techpinions.com/could-apple-be-doing-more-for-families/41993"><em>Tech.pinions</em></a><em>, a website dedicated to informed opinions, insight and perspective on the tech industry.</em></p>
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<p>Nearly 60 percent of U.S. households own at least one Apple product. Many of those households own multiple Apple devices &mdash; the virtuous circle of iPhones, iPads, Macs, Apple TVs, routers and so on that are part of Apple&rsquo;s hardware and software ecosystem.</p>

<p>Apple has done a fair bit of work over the past couple of years to build share and stickiness in the family segment. Its core offering for families is Family Sharing, which allows up to six members in a family to share iTunes, iBooks and app purchases across devices. Through iCloud, families can also share calendars and photos. And one of the major advantages of Apple Music, as compared to other music streaming services such as Spotify, is the $14.99 Family Membership.</p>

<p>With this strong foundation, I think Apple could significantly bolster its family offerings. There are three areas ripe for the picking in my view: AppleCare, iCloud Storage and Apple TV.</p>
<h3 class="red">AppleCare</h3>
<p>For those with a multi-threaded Apple relationship, AppleCare is a bit of a mess. The typical user or group might have AppleCare on some devices but not others, with varying levels of coverage and expiry dates. Even keeping track of it all is a bit of a project. You call customer servicer and you might be able to get help with your phone, but not your Mac, for example.</p>

<p>Apple has bolstered the visibility and value of AppleCare by incorporating it into the new iPhone leasing program. Google responded with Nexus Protect for the new Nexus 5X and 6P phones.</p>

<p>I think Apple could make AppleCare an even greater competitive differentiator, especially since support options are so lacking in the Android and PC ecosystems. What I&rsquo;d like to see is some sort of &ldquo;umbrella&rdquo; AppleCare plan, which would cover individuals or families across multiple Apple products or services. An AppleCare Family Plan might provide live phone support for all things Apple, for one annual fee. Apple might have to separate out the insurance component of AppleCare, or provide specific coverage for devices under the umbrella AppleCare plan &mdash; say, two years for any iPhone, three years for a Mac, and so on.</p>
<h3 class="red">iCloud Storage</h3>
<p>iCloud is the anchor for Apple&rsquo;s family-centered capabilities. But there&rsquo;s one bugaboo in this: Storage. Currently, iCloud storage is linked to one Apple ID. And it is expensive, especially compared with other digital storage offerings. On the one hand, Apple encourages Family Sharing through iCloud, but on the other hand, there&rsquo;s sort of a disincentive to add additional family members to iCloud because all their photos, videos and other data quickly gobble up the storage bank. It&rsquo;s Apple&rsquo;s version of a wireless carrier&rsquo;s shared data plan.</p>

<p>There are lots of options for storage &mdash; Dropbox, Flickr, and so on &mdash; but none of them tie together a group&rsquo;s digital content as well as iCloud does. Storage is also like online banking. Once everything is all set up, syncing nicely, and becoming the family repository for all those treasured moments and important documents, it&rsquo;s a real hassle to switch to another service.</p>

<p>I think there are three things Apple could do that would make iCloud an even more compelling offering for families. First, Apple should market more favorable &ldquo;family storage&rdquo; options for iCloud, with discounts for multiple devices sharing an ID and using Family Sharing. Second, storage pricing should be a lot cheaper. One terabyte for $99 per year per Apple ID sounds right to me. Third, we need a new range of tools and settings for easily managing what gets sent to iCloud, what is stored or kept, and what is shared. Right now, managing iCloud can be a burden and many of the settings are buried and obscure.</p>
<h3 class="red">Apple TV</h3>
<p>Television is one of the last frontiers of a shared household product. In fact, one of the main advantages of cable is the same service is available to all of the TV sets in a household &mdash; a capability further enhanced with cloud DVR. By contrast, OTT options such as Roku or Apple TV require a separate device for each TV, and each one has to be separately set up and managed. When it&rsquo;s a $30 stick, pricing is less of a big deal. But with the new Apple TV and Roku 4 commanding $125 to $175, putting these devices on multiple TVs becomes an expensive proposition.</p>

<p>As Apple continues to further develop its TV strategy, which many believe will ultimately include a subscription streaming service, there are some opportunities to build on Apple&rsquo;s strengths in the household as a way of differentiating in the crowded OTT landscape. In the home, this could mean an anchor Apple TV box, plus some free or less expensive, smaller, &ldquo;satellite&rdquo; boxes for connecting additional sets in a household. Naturally, Apple&rsquo;s TV service would also extend to any other connected screen, including, potentially, Android devices (like Apple Music).</p>

<p>Apple will also have to think through how it handles pricing for its subscription TV service. It would be a mistake to tie it exclusively to each Apple ID. Preferable would be a pricing structure similar to Apple&rsquo;s Music Family Subscription, or Netflix&rsquo;s &ldquo;household&rdquo;-centric pricing. I would imagine the issue of what and how extensively content will be available across a family&rsquo;s multiscreen, portable universe is important part of the negotiations between Apple and the major media companies.</p>

<p>As Apple gets into additional product categories such as HomeKit, connected cars, streaming music and TV, managing all these apps and content across devices and groups will also become more complex. This might require a next-generation dashboard, as a successor to iTunes and iCloud.</p>
<hr class="wp-block-separator" />
<p><em>A leading wireless industry analyst and consultant, </em><a href="http://www.m-ecosystem.com/a_manage.html"><em>Mark Lowenstein</em></a><em> is the managing director of </em><a href="http://www.m-ecosystem.com/index.shtml"><em>Mobile Ecosystem</em></a><em>. Most recently, Lowenstein was a member of the senior leadership team at Verizon Wireless, where as vice president of strategy he led the company&rsquo;s efforts in product and business planning, market segmentation, national pricing, and customer intelligence for both consumer and enterprise markets. Reach him </em><a href="https://twitter.com/marklowenstein"><em>@marklowenstein</em></a>.</p>

<p><small><em>This article originally appeared on Recode.net.</em></small></p>
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