Shay David | Vox

Breaking Down Worker Silos

2019-03-06T05:41:40-05:00

Data silos occur when data stored in separate servers or services can’t interact with information in other systems. They’re a major problem that causes limited workplace collaboration — according to a recent Oracle survey, in the past six months, 54 percent of IT execs have been forced to stop working when cloud apps weren’t properly integrated with other apps in the enterprise. Another 83 percent say they can’t get the most out of the apps their department uses, because of integration issues.

While data silos are a major purveyor of diminished workplace efficiency, “worker silos” may be an even worse problem. These are organizational human architectures that prevent employees from collaborating. Luckily, three megatrends of tech — mobile, social and video technology — may offer a recipe to end such disjointed systems. To explore how, I spoke with David Boyll, director of digital media technology at Oracle, and David Birnbaum, vice president of learning at Coldwell Banker Real Estate.

Worker silos isolate employees and kill collaboration

Like data silos, worker silos cause separation and isolation when it comes to sharing information that can help enterprises operate more efficiently. But new technologies are helping even the largest businesses.

“Mobile, social and video technologies have allowed companies to break down worker silos,” Boyll said. “There are benefits we don’t even know about yet, and time will tell how this will help the business.”

For years, traditional workplaces have separated employees in cubicles, cutting them off from key information and relationships with colleagues that could help them to improve the enterprise overall. Separating employees into insulator units effectively cuts off opportunity for collaboration — squashing workplace innovation.

At Coldwell Banker University, the real estate company’s training program, a key goal is to provide excellent customer service, and “the best way to do that is to have agents learn, train and collaborate together using video,” said Birnbaum.

Mobile and social technologies are tearing down cubicles

Mobile technologies allow employees to check in with their work from anywhere, anytime. (Unless they work for Yahoo, of course.) The majority of American adults — 61 percent — now own smartphones, and the devices are helping them to become more collaborative and engaged workers. Cloud technologies, online project management spaces and enterprise social networks are all pushing the movement forward. Plenty of IT departments are creating bring your own device programs that allow employees to use their gadget of choice on the job.

At Oracle, employees are using an open collaboration platform. All employees have access to the Oracle Social Network, which workers access on desktops and mobile devices. Boyll said this allows employees to have conversations, share and store files, and more easily collaborate on work.

“Using various collaboration platforms, including Oracle Social Network, we are breaking down geographic work silos, and facilitating creative and process collaboration,” said Boyll.

As mobile, social and video technologies translate to the enterprise, they’re helping organizations to dismantle worker silos by creating an organizational culture that focuses on a social aspect and allows for cross-departmental collaboration — not isolated cubicles.

Video-sharing portals put the spotlight on collaboration

At a recent conference, Boyll said that the emergence of desktop video and the iPhone means an internal social video-sharing platform is a good idea for companies. After all, employees are already creating tens of thousands of videos on topics related to their jobs. They’re using video as a timely and easy way to showcase technical processes, demonstrate how to use applications, or improve navigation flow.

Video-sharing portals offer a centralized and common platform on which to use, share and extract the value of that content. For many organizations, this means better avenues for sales enablement and training, allowing for on-the-spot information about products, including best techniques, elevator pitches, or recent wins.

Over the last two years, Oracle has rolled out videoconferencing options for employees and upper management, which are now easily available to every Oracle employee. Many meetings are now held over live video streaming using a standard video platform. Top executives at Oracle regularly conduct town-hall-style Webcasts, and president Mark Hurd conducts a quarterly live Webcast that draws in more than 5,000 attendees.

“We’re now experiencing a rapid uptake and level of comfort in using video,” Boyll said. “Seeing oneself on camera and understanding how a productive videoconference should go is becoming a skill as essential as using a telephone or operating a PowerPoint.”

Videoconferencing allows the company to break down geographic work silos, facilitate creative collaboration and improve overall processes. Video fills the need for self-service creation, management and publication of videos for all Oracle employees — that’s more than 120,000 worldwide — and usage is expected to go through the roof, Boyll said.

Coldwell Banker employs a similar platform. Its social learning portal, available via mobile or desktop, allows agents to share best practices and ideas with each other using short videos, upon which agents can “Like” or leave comments, said Birnbaum.

“We’re going from a world where our university would just push out training, to a more collaborative process of informal learning,” he said. “Most learning in the corporate world happens in informal ways. Video allows our agents to connect with each other more easily, facilitating superior customer service.”

The real impact of the new tech landscape: Cultural shifts

Offering employees mobile, social and video platforms to allow them to share ideas, produce great content and collaborate with others doesn’t just dismantle worker silos, and the positive results don’t just affect the bottom line. It also creates something that isn’t inherently measurable: Morale.

Emotional satisfaction and job satisfaction are just as important in the enterprise — and these three pillars of tech are reinforcing those ideals among workers. Companies that eliminate worker silos with these new technologies show employees they belong to a supportive community that values their knowledge and experience — and it may forever change the way they do business.

Shay David is a serial entrepreneur, specializing in collaborative and open-source information and communication systems. A co-founder and chief revenue officer of Kaltura, creator of the world’s first open-source video platform, he can be reached @Kaltura.

This article originally appeared on Recode.net.

The Revolution … Will Be Streamed

2019-03-06T05:40:32-05:00

When, in 1970, Gil Scott-Heron — often considered the grandfather of rap, and a renowned poet, musician, and civil-rights activist — released his now-famous single, “The Revolution Will Not Be Televised,” he couldn’t have known that halfway around the world in Japan that same year, Sony was laying the foundations for another type of revolution with the release of the U-matic system, the first commercially viable VCR.

Scott-Heron highlights the role of “the Media” in covering (or covering up) the fight for civil rights and the demands for Black Power. The poem implies that social change is not the material for primetime drama, because true change stems from a groundswell and not from hollow photo ops. It offers both a call for action and an indictment; those who seek equality should storm the streets: The revolution will not be broadcast to a couch near you so long as the incumbents control and corrupt the media.

In its original form, “the revolution will not be televised” is a meme that captures the idea that power concentrated in the hands of a small group of media executives and their corporate sponsors determines not only how to report the news, but what is newsworthy.

Four decades from its conception, however, what started as Sony’s U-matic imbues the meme with new meaning. The VCR gave home enthusiasts the abilities to time-shift television, to consume home movies, and, later, to bring the cinema home. It showed for the first time that video production and consumption turned media into a two-way street. In an excellent history of the early days of video, Josh Greenberg discusses VCR’s first transformation from a machine that recorded television into an extension of the movie theater into the home, turning movies from an experience and into a commodity.

In recent years, however, the rise of streaming technology, epitomized by YouTube, coupled with the proliferation of cheap video-recording sensors (a camera in every phone, head-cams, cheap monitoring cams), ushered another transformation to the home-video ecosystem. Smartphones bred video production and consumption on an unfathomed scale.

So, 40 years after Scott-Heron’s call for action, and on the eve of Martin Luther King Day 2014, we can be pretty sure he was right: The revolution will indeed not be televised. It will, however, be streamed. Two recent examples of the role of streaming in coverage of “revolutions” include a digital version of Occupy Wall Street, called OccupyStreams, and the coverage of the Arab Spring, where citizen video-journalism was often the only media outlet available.

But this is just the beginning. On one hand, when compared to traditional TV-viewing habits, online video is still in its infancy. On average, Americans still watch 10 times or more TV than online video. And even on its best days, the livestreams from the Occupy movement didn’t garner more than tens of thousands of viewers. On the other hand, with the introduction of award-winning original content from the big streaming players, and the coming of age of millennials (a.k.a. cord-cutters and cord-nevers), this is changing rapidly.

Add to this the idea that crowd-sourcing and “amateurization” can disrupt industries (Huffington Post vis-a-vis New York Times, Encyclopedia Britannica vis-a-vis Wikipedia), and you get an explosive mix. Clearly, the maturing of ubiquitous production capabilities coupled with social media’s viral consumption patterns has huge implications for political news-making.

As is often the case, however, new technologies do not completely displace older technologies, but augment them. To stay with civil-rights examples, consider the 1991 Rodney King video. It had huge impact because it was broadcast on national TV. Would the impact be bigger if it were streamed on the Internet? Probably not. And yet, there would probably be other video surfacing, perhaps much sooner, as we learned from the recent video in New York City, documenting the controversial police practice of “Stop and Frisk.” This and other videos like it had significant political influence in the recent NYC mayoral race.

The ability to produce content using amateur equipment, spread it virally on the Web, and eventually broadcast it using the existing national TV infrastructure, maximized the effect. In other cases, the reverse might be true. Content that can never find enough viewers to justify mass broadcast can entice audiences using now-common streaming services, from Netflix to SnagFilms, and many in between.

Recently, the development of TV-like, episodic, high-production-value content like the Emmy Award-winning “House of Cards” is in itself a hybrid model. It borrows key standards of film and TV, and augments them by allowing new experiences such as binge-watching. Several streaming services are now experimenting with live broadcast capabilities, which are significant for news and sports. Taken together, these developments suggest that the next few years will challenge our very definition of what being “televised” means.

While the original fight for a color-blind society is far from over, in today’s Information Age, there is a heightened sense of urgency in the battle for control over the ways in which individuals receive and impart information.

Allowing more people to partake in the media ecosystem in a way that is meaningful and empowering to them, developing the tools and language for media fluency and facilitating hybrid media models, guarantees that democracy’s watchdog doesn’t come to bite us on our behinds while we’re zapping from our couches. When an ordinary citizen’s video can find its way to national news, and access won’t be mediated by the powers that be, we would know that we’re one step closer to realizing the full potential of our civil rights.

Shay David is a co-founder and chief revenue officer of Kaltura, creator of the world’s first open-source video platform. A serial entrepreneur, specializing in collaborative and open-source information and communication systems, he can be reached @Kaltura.

This article originally appeared on Recode.net.