Comcast is unleashing its PR machine to try to manage the controversy around its home broadband data caps. After recently expanding its “trial” 300 gigabyte monthly data cap in several cities around the Southeastern U.S., it looks like public relations circulated a memo to customer service representatives telling them how to discuss the new plans. That memo has now reportedly leaked online, courtesy of a Comcast employee on Reddit.
Leaked Comcast Memo Reportedly Admits Data Caps Aren’t About Improving Network Performance
Public relations would also prefer that you stop calling it a data cap.
The Verge
In it, Comcast admits what many have long suspected: Its data caps have nothing to do with network congestion.
This article originally appeared on Recode.net.
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