Samsung said Friday that it will replace all of the Galaxy Note 7 “phablets” it has sold amid reports that some batteries on the phones have exploded.
Samsung is recalling all Galaxy Note 7s globally after identifying a battery flaw
Sales have been halted and phones will be replaced in the coming weeks.
In what could be the biggest smartphone recall ever, Samsung said it will replace all devices in the coming weeks. The company said it has confirmed an issue with the battery cells used in the phone and has halted sales globally.
“Because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7,” Samsung said in a statement to Recode. “For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.”
The statement did not say what the company advises customers to do in the meantime.
Samsung said there have been 35 cases of battery-related issues globally.
The device went on sale last month and was widely praised for its design and function.
Here is Samsung’s full statement:
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously.
In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue. To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7. For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We are working with our carrier partners to announce the details of the U.S. product exchange program as soon as today.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
This article originally appeared on Recode.net.
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