Skip to main content

The context you need, when you need it

When news breaks, you need to understand what actually matters — and what to do about it. At Vox, our mission to help you make sense of the world has never been more vital. But we can’t do it on our own.

We rely on readers like you to fund our journalism. Will you support our work and become a Vox Member today?

Join now

Twitter says you can lose verified status for bad behavior — even if it’s off Twitter

Twitter wants to police its users both on and off the service.

Twitter CEO Jack Dorsey
Twitter CEO Jack Dorsey
Kimberly White / Getty Images

Twitter has put itself in quite the predicament.

Here’s how it started: Twitter recently verified Jason Kessler, the white supremacist who helped organize the Unite the Right rally in Charlottesville, Va., back in August.

Lots of people on Twitter got mad. They felt like Twitter, the company, was endorsing Kessler by verifying his account. Twitter promised to review its verification policies.

The result: Kessler and a handful of other white nationalists lost their blue checkmark verifications as part of the new rules, which state the company can remove a user’s verification badge if that person violates the company’s guidelines.

Crisis averted, right? Everyone happy that no more white supremacists are getting Twitter’s stamp of approval?

Well, not so fast. Included in the new verification guidelines was this: “Twitter reserves the right to remove verification at any time without notice. Reasons for removal may reflect behaviors on and off Twitter that include ...”

That was behaviors both on and off Twitter.

With a single sentence, Twitter has saddled itself with an incredible burden. It not only plans to police its users while they’re using the service. Now it has to police them when they’re not on Twitter, too.

That’s an extremely tall order for any company. It’s unclear how Twitter will do this, or how active it will be in searching for violators.

But the wording was not accidental. Twitter is actually doubling down on the approach. On Friday, the company published new guidelines around violence and physical harm. Again, it promised to hold users accountable for their offline behavior.

“You also may not affiliate with organizations that — whether by their own statements or activity both on and off the platform — use or promote violence against civilians to further their causes,” Twitter wrote.

So if you’re part of a group that doesn’t follow Twitter’s guidelines off the service, you could now be punished by the company on the service.

This is a very a slippery slope. You probably won’t find many people upset that Twitter took away the verification badge of a white supremacist.

But Twitter has now signed up to serve as the judge and jury for all kinds of social issues and behaviors that may have nothing to do with its service. That’s a massive moral undertaking for a company with a long history of defending free speech, often at the expense of some of its users who might feel bullied or harassed.

Twitter is policing itself more aggressively than ever. The question now becomes whether or not the pendulum can swing too far the other way.

On top of it all, it’s clear now that a Twitter verification has more meaning than ever before. The Verge’s Casey Newton summed it up well this week: “Twitter has now made that endorsement explicit. A badge is now more than a marker of identity — it’s a badge of approval, as well.”


This article originally appeared on Recode.net.

More in Technology

Technology
The case for AI realismThe case for AI realism
Technology

AI isn’t going to be the end of the world — no matter what this documentary sometimes argues.

By Shayna Korol
Politics
OpenAI’s oddly socialist, wildly hypocritical new economic agendaOpenAI’s oddly socialist, wildly hypocritical new economic agenda
Politics

The AI company released a set of highly progressive policy ideas. There’s just one small problem.

By Eric Levitz
Future Perfect
Human bodies aren’t ready to travel to Mars. Space medicine can help.Human bodies aren’t ready to travel to Mars. Space medicine can help.
Future Perfect

Protecting astronauts in space — and maybe even Mars — will help transform health on Earth.

By Shayna Korol
Podcasts
The importance of space toilets, explainedThe importance of space toilets, explained
Podcast
Podcasts

Houston, we have a plumbing problem.

By Peter Balonon-Rosen and Sean Rameswaram
Technology
What happened when they installed ChatGPT on a nuclear supercomputerWhat happened when they installed ChatGPT on a nuclear supercomputer
Technology

How they’re using AI at the lab that created the atom bomb.

By Joshua Keating
Future Perfect
Humanity’s return to the moon is a deeply religious missionHumanity’s return to the moon is a deeply religious mission
Future Perfect

Space barons like Jeff Bezos and Elon Musk don’t seem religious. But their quest to colonize outer space is.

By Sigal Samuel