Skip to main content

The context you need, when you need it

When news breaks, you need to understand what actually matters — and what to do about it. At Vox, our mission to help you make sense of the world has never been more vital. But we can’t do it on our own.

We rely on readers like you to fund our journalism. Will you support our work and become a Vox Member today?

Join now

Uber says it won’t use its ‘Greyball’ tool to evade local authorities anymore

But the technology will still be used for things like promotions, testing new features and fraud prevention.

A smartphone showing the Uber app on its screen being tapped by a finger
A smartphone showing the Uber app on its screen being tapped by a finger
Zhang Peng / Getty

Uber says it is no longer allowing its employees to use a proprietary technology, called Greyball, to evade local authorities.

Greyball, first exposed by the New York Times, allows the company to create phantom rides for specific users as a way to both track and evade law enforcement.

The company reportedly used the tool to avoid local regulators in markets such as Boston, Las Vegas and Paris, where Uber could not yet legally operate.

But the company says it will continue to use the technology behind Greyball for other purposes such as testing new features. It will stop using it to circumvent government workers trying to catch Uber drivers.

The new limitation on the use of Greyball won’t be immediate.

“Given the way our systems are configured, it will take some time to ensure this prohibition is fully enforced,” chief security officer Joe Sullivan wrote in a company blog post announcing the change.

It’s no secret that the ride-hail company, now nearing seven years since it was founded, regularly flouted local regulations when it was scaling its business across the U.S. and the world. In Las Vegas, for instance, the company launched before it was legalized and immediately came up against local authorities who went as far as to don ski masks to conduct sting operations.

Uber may have pulled out of Las Vegas temporarily, but it used the traction it had garnered during its brief time operating in the city to convince state authorities to pass a series of bills that permitted Uber and Lyft to operate. The company ran a similar playbook to get legalized in Portland, Ore.

That is to say, its tactics proved to be successful in most of the U.S. where Uber and Lyft are now largely legal.

But that’s not the case in parts of Europe and Asia. The company is still facing scrutiny from lawmakers in Thailand, for example, where it and its competitor Grab are potentially facing an outright ban.

So it’s likely authorities outside of the U.S. haven’t taken kindly to the news that Uber has measures in place to sidestep its government’s enforcement efforts. Not to mention, both the company’s General Counsel Salle Yoo and its former CEO and board member Ryan Graves not only knew about the use of the technology but approved it, according to the Times.

In fact, in a statement to the Times, the company confirmed one of its uses was to evade any sting operations.

“This program denies ride requests to users who are violating our terms of service — whether that’s people aiming to physically harm drivers, competitors looking to disrupt our operations, or opponents who collude with officials on secret ‘stings’ meant to entrap drivers.”

Today’s announcement, then, is a fairly substantial change of tune for Uber.


This article originally appeared on Recode.net.

More in Technology

Technology
The case for AI realismThe case for AI realism
Technology

AI isn’t going to be the end of the world — no matter what this documentary sometimes argues.

By Shayna Korol
Politics
OpenAI’s oddly socialist, wildly hypocritical new economic agendaOpenAI’s oddly socialist, wildly hypocritical new economic agenda
Politics

The AI company released a set of highly progressive policy ideas. There’s just one small problem.

By Eric Levitz
Future Perfect
Human bodies aren’t ready to travel to Mars. Space medicine can help.Human bodies aren’t ready to travel to Mars. Space medicine can help.
Future Perfect

Protecting astronauts in space — and maybe even Mars — will help transform health on Earth.

By Shayna Korol
Podcasts
The importance of space toilets, explainedThe importance of space toilets, explained
Podcast
Podcasts

Houston, we have a plumbing problem.

By Peter Balonon-Rosen and Sean Rameswaram
Technology
What happened when they installed ChatGPT on a nuclear supercomputerWhat happened when they installed ChatGPT on a nuclear supercomputer
Technology

How they’re using AI at the lab that created the atom bomb.

By Joshua Keating
Future Perfect
Humanity’s return to the moon is a deeply religious missionHumanity’s return to the moon is a deeply religious mission
Future Perfect

Space barons like Jeff Bezos and Elon Musk don’t seem religious. But their quest to colonize outer space is.

By Sigal Samuel