Skip to main content

The context you need, when you need it

When news breaks, you need to understand what actually matters — and what to do about it. At Vox, our mission to help you make sense of the world has never been more vital. But we can’t do it on our own.

We rely on readers like you to fund our journalism. Will you support our work and become a Vox Member today?

Join now

The line between Airbnb and your average hotel is thinning

Airbnb is rolling out programs like hotel bookings and loyalty programs that make it look more like the industry it is trying to disrupt.

The Airbnb app on a phone
The Airbnb app on a phone
Photo Illustration by Justin Sullivan/Getty Images

Airbnb, after years of battling with the hotel industry that it seeks to somewhat supplant, is beginning to look more like that very foe.

The $30 billion company unveiled Thursday a series of additions to its product that thin the lines between Airbnb and hoteliers. Airbnb said that guests would be able to book rooms through the portal in boutique hotels, bed-and-breakfasts and vacation homes, allowing its customers to have the option to nab stays on the turf of its rivals.

Airbnb CEO Brian Chesky argued that the changes were about making the service less niche and more attractive to a broader range of customers. He conceded that the company’s image perhaps scared some higher-end guests away, worrying that “people felt like it’s not for them.”

“Airbnb is still an alternative,” he said at a splashy product rollout on Thursday in San Francisco, in front of a screen that read ‘Airbnb for Everyone.’ “We still haven’t done the ‘everyone’ part.”

All told, the changes amount to a morphing of the company’s 10-year-old zero-sum ethos toward the hotel industry: Airbnb is acknowledging that the hotel industry has some draws that their platform does not, and it’s taking a step to encroach onto that stream of revenue and customers.

While some hotel rooms have already been listed quietly on the platform, the formal addition of rooms at boutique hotels or vacation rentals will pose a threat to booking competitors like Priceline and Expedia.

Airbnb also said it would create a Superguest program that sort of resembles a hotel loyalty program, expected to launch in full by the end of the year. The company will also soon offer a new luxury line of homes and experiences, called Beyond, for stays like at a remote coutryside villa.

And as part of a broader new focus at the company to clean up the lower-quality homes offered on the platform, it is also launching what it calls Airbnb Plus, a tier of properties that the company says it will have inspected in person and verified as top-of-the-line — homes that are “insanely nice,” as Chesky called them.

The company is also allowing customers to more finely cull its listings through expanded categories in the portal, such as searching for a home with rustic architecture or a host who can play guitar.

The launch comes amid recent tension at the company that forced out the company’s chief financial officer, Laurence Tosi, who was expected to take Airbnb public as soon as this year. With his sudden departure earlier this month, the company has ruled out an IPO until at least 2019.

This article originally appeared on Recode.net.

More in Technology

Technology
The case for AI realismThe case for AI realism
Technology

AI isn’t going to be the end of the world — no matter what this documentary sometimes argues.

By Shayna Korol
Politics
OpenAI’s oddly socialist, wildly hypocritical new economic agendaOpenAI’s oddly socialist, wildly hypocritical new economic agenda
Politics

The AI company released a set of highly progressive policy ideas. There’s just one small problem.

By Eric Levitz
Future Perfect
Human bodies aren’t ready to travel to Mars. Space medicine can help.Human bodies aren’t ready to travel to Mars. Space medicine can help.
Future Perfect

Protecting astronauts in space — and maybe even Mars — will help transform health on Earth.

By Shayna Korol
Podcasts
The importance of space toilets, explainedThe importance of space toilets, explained
Podcast
Podcasts

Houston, we have a plumbing problem.

By Peter Balonon-Rosen and Sean Rameswaram
Technology
What happened when they installed ChatGPT on a nuclear supercomputerWhat happened when they installed ChatGPT on a nuclear supercomputer
Technology

How they’re using AI at the lab that created the atom bomb.

By Joshua Keating
Future Perfect
Humanity’s return to the moon is a deeply religious missionHumanity’s return to the moon is a deeply religious mission
Future Perfect

Space barons like Jeff Bezos and Elon Musk don’t seem religious. But their quest to colonize outer space is.

By Sigal Samuel