Skip to main content

The context you need, when you need it

When news breaks, you need to understand what actually matters — and what to do about it. At Vox, our mission to help you make sense of the world has never been more vital. But we can’t do it on our own.

We rely on readers like you to fund our journalism. Will you support our work and become a Vox Member today?

Join now

After almost 24 hours of technical difficulties, Facebook is back

Facebook blamed the issue on a “server configuration change.”

Facebook CEO Mark Zuckerberg.
Facebook CEO Mark Zuckerberg.
Facebook CEO Mark Zuckerberg.
Justin Sullivan / Getty

Facebook is back.

After nearly 24 hours, Facebook tweeted on Thursday, March 14, that the technical problems that kept many of its app — including Facebook, Instagram, WhatsApp, and Messenger — from working on Wednesday have been “resolved.”

Facebook blamed the issue on a “server configuration change.” (We’ve asked for more details on what that means and will update if we hear back.) On Wednesday, Facebook said the outage was not the result of a “DDoS attack,” or a cyberattack. Last October, hackers stole the personal data of some 29 million Facebook users.

“Yesterday, we made a server configuration change that triggered a cascading series of issues. As a result, many people had difficulty accessing our apps and services,” a company spokesperson told Recode Thursday morning. “We have resolved the issues, and our systems have been recovering over the last few hours. We are very sorry for the inconvenience and we appreciate everyone’s patience.”

It’s not uncommon for internet services to have short, intermittent technical issues that can impact their apps. Twitter was down so often in its early days that it adopted a kind of character, the “fail whale,” to let people know when an outage was happening.

But those outages happen less and less frequently for companies of Facebook’s size, and Wednesday’s Facebook outage was rare, both in scope and length. Many of Facebook’s apps were down globally, meaning it impacted millions of users at any given time, and the outage went on for nearly 24 hours. It’s by far the longest outage in recent memory.

It’s also the largest in recent history. Downdetector, a company that monitors internet service outages in real time, received some 7.5 million outage reports for Facebook, Instagram, and WhatsApp yesterday. Youtube’s October 2018 outage was a distant second, with 2.7 million reports.

The outage didn’t just impact users, though. Facebook’s business likely took a little hit. Analysts estimate Facebook will bring in $69 billion in revenue in 2019, according to Yahoo Finance. That’s an average of $189 million per day, which is what was at stake yesterday. A drop in the bucket, yes, but a pretty big drop by most standards.

Facebook stock was down about 1.5 percent on Thursday.

This article originally appeared on Recode.net.

More in Technology

Technology
The case for AI realismThe case for AI realism
Technology

AI isn’t going to be the end of the world — no matter what this documentary sometimes argues.

By Shayna Korol
Politics
OpenAI’s oddly socialist, wildly hypocritical new economic agendaOpenAI’s oddly socialist, wildly hypocritical new economic agenda
Politics

The AI company released a set of highly progressive policy ideas. There’s just one small problem.

By Eric Levitz
Future Perfect
Human bodies aren’t ready to travel to Mars. Space medicine can help.Human bodies aren’t ready to travel to Mars. Space medicine can help.
Future Perfect

Protecting astronauts in space — and maybe even Mars — will help transform health on Earth.

By Shayna Korol
Podcasts
The importance of space toilets, explainedThe importance of space toilets, explained
Podcast
Podcasts

Houston, we have a plumbing problem.

By Peter Balonon-Rosen and Sean Rameswaram
Technology
What happened when they installed ChatGPT on a nuclear supercomputerWhat happened when they installed ChatGPT on a nuclear supercomputer
Technology

How they’re using AI at the lab that created the atom bomb.

By Joshua Keating
Future Perfect
Humanity’s return to the moon is a deeply religious missionHumanity’s return to the moon is a deeply religious mission
Future Perfect

Space barons like Jeff Bezos and Elon Musk don’t seem religious. But their quest to colonize outer space is.

By Sigal Samuel